It was good that there was a vegetarian option for lunch in First Class. The sandwich was pretty good.
Pros: "Friendly crew Flight left on time Refreshments were alright Thankful for the free WiFi"
Cons: "Seats were small Hardly any space below seat to store hand luggage Aisle was tight"
Pros: "The crew was amazing. One of the flight attendants Keddie deserves praise for bringing me snacks even after the main serving was over when I was sleeping."
Cons: "Boarding at JAC was done by walking to plane. Signage for the correct plane was absent, and some passengers were erroneously trying to board the wrong aircraft."
Pros: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection."
Cons: "We were very efficiently boarded, however there was a mechanical problem. The flight attendants helped every one know where their connecting gates were, as we have exactly 9 minutes to make that connection. We would like to give a shout out to the baggage team that were able to transfer our bags in such a short amount of time. And also to the San Jose flight that we did for four of us."
Cons: "Seat power charger didn’t work"
Pros: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Cons: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Pros: "The crew was lovely and friendly, very pleasant to fly with."
Cons: "Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye."
Pros: "On time, service was good"
Cons: "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
Pros: "Landed on time"
Cons: "Still sitting waiting for a gate at Logan"
Pros: "the plane didn't crash."
Cons: "honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "Great flight attendants and service. Plenty of entertainment selection to make the long flight enjoyable. The boarding was chaotic because of the airport facility."
Cons: "The airport is too small for loading a full international flight."
Pros: "Nice crew, easy process"
Cons: "Everything was fine"
Pros: "The planes are made for humans not for monkeys as in some other airlines. Leg space was way better."
Cons: "I wish you could make your ticketing categories simpler. It is too complicated and cumbersome. May be you have a new category of over 75 olds."
Pros: "Flight was short"
Cons: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."
Pros: "Lovely crew. The food was tasty."
Cons: "It would’ve been nice to make up some flight time in the air from the 4 hour delay and multiple gate changes that were all announced too late to delay a trip to the airport :("
Pros: "New plane, charging stations"
Pros: "Crew very efficient. Greeted us with a smile. Movies sere good but hard to hear."
Cons: "Tried to get comfort seats but sold out way ahead. Long trip for not much leg room."
Pros: "Crew were very pleasant and seemed to enjoy working"
Cons: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "Plane left without me because they don’t know how to put gas in the plane in Jackson"
Cons: "They my flight"
Pros: "Friendly crew"
Cons: "No food was served"
Pros: "Good food, entertainment and Delta Comfort section worth the extra cost."
Cons: "Boarding at JFK a nightmare."
Pros: "- great customer service - friendly staff - Positive energy"
Cons: "- No room in the seats - No food served on plane - Crowded -"
Cons: "The flight was delayed by more than an hour. My seat's entertainment system was broken, so an 8 hour flight with not much to do other than sleep."
Cons: "The flight from. JFK to Barcelona was delayed as well. Their computers were down in Atlanta. So everyone had to have their name hand typed into a computer when boarding. Then the pilot said that our bags are usually weighed and computerized for even distribution on the plane. That system was also down, so we sat on the runway waiting for that problem to be fixed. When we arrived at Barcelona, I unpacked and discovered a jacket and pants in my luggage were wet. The only place that could have happened was at JfK during their rain storm and the luggage weight issue."
Pros: "The flight crew were awesome"
Cons: "Not exactly the flight but the attendant white lady in Atlanta at the gate needs to sharpen her customer service skills, a bit obvious on who she prefers to deal with, as a foreigner and over 25 years of experience in dealing with the public, I felt the indifference. I frequently fly and my choice of airline is delta, this by far has been the only dissappointnent. Please do make sure this gets to the person in charge."
Cons: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."
Cons: "Customer Service was horrid except for last attendant. At one point one rep sent us running out of a secured area to retrieve our luggage and then go to British Airways for connection. We had 45 minutes in front of BA ticket rep to get us on BA182 and they took so long we missed the boarding due to reps slow processing to issue ticket. Then we were stuck outside of secured area."
Cons: "Copilot was an hour late, inexplicably"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Flight was on time"
Cons: "Wifi wasn't working for a while and it was a plane without screens"
Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."
Pros: "How can airlines help screaming children?"
Cons: "Screaming child on plane for 30 minutes have me a headache- perhaps flight attendants could offer something like coloring books or stickers to help in the future. When I got too baggage claim the baggage claim not listed. Ticket agents declined to help, so I was walking all over try g to find which claim area to go to which was frustrating."
Cons: "Gate agent not friendly"
Pros: "The crew from MSP to LSE onboard were incredibly pleasant and nice"
Cons: "They wanted me to check my bag from MSP to LSE. They weren't as nice as they could have been about it. But in the end I didn't need to check it."
Pros: "Great meal in economy. Delta entertainment was free and very comprehensive. Plane was packed, but service was great."
Cons: "At 6'4", seat access could be better."
Cons: "No electronic check-in; No seat assignment; will be avoiding flying Delta"
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Cons: "Waited on tarmac at Laguardia more than 45 minutes after landing for gate to open up."
Pros: "I always like Delta's flight service and efficiency. There entertainment onboard is good too."
Cons: "It was very turbulent."
Pros: "Fairly comfortable, seated in an exit row. It was an early flight on an A319. Always nice to have free seat back entertainment. Crew was friendly and accommodating."
Cons: "Flight was overbooked"
Cons: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Pros: "Delta Comfort+"
Cons: "Boarding In-flight entertainment Meal Service"
Pros: "Plane took off and arrived on time"
Cons: "Seats are terrible with not enough leg room. My knees were pushed up into the seat ahead with no room to reposition or move."
Connecting flights are delayed and there was no proper care
Pros: "Seating, interior and menu"
Cons: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Pros: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."
Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."
Cons: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Cons: "Too high price tickey and had to buy luggage"
Pros: "Crew. Courteous, engaging and supportive, of-course with a smile."
Cons: "Nothing on this flight"
Cons: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."
Pros: "Business class for great price but I’m tall and not much extra legroom"
Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."
Pros: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Cons: "All good."
Pros: "The crew was nice"
Cons: "The boarding process and the fees"
Cons: "The gate was moved three times."
Cons: "It was a different way later flight"
Cons: "It was one of the best flight of my life. Thr crew was absolutely super professional. Very clean aircraft, flight on time and excelent service. This flight proofed that everything is possible. Kidneys and smile were key factors"
Cons: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Pros: "The crew was nice and polite."
Cons: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Pros: "Great service!"
Cons: "Breakfast and movie selection could have been better"
Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Pros: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Cons: "Boarding process. Felt like a mad dash just to scan your boarding pass."
Cons: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."
Cons: "Boarding a blitz chaotic"
Pros: "The main vegetarian meal (hot dinner) was fine."
Cons: "The vegetarian snack was inedible. It was two stale pieces of bread with shredded carrots and cucumbers. Terrible!"
Pros: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Cons: "The cheese sandwich was awful."
Pros: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Pros: "as usual flight itself was okay"
Cons: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."
Pros: "Overall a pretty good flight."
Cons: "The in-flight wasn't working, so no movies on a nine hour flight."
Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Pros: "Lost my tablet and it was returned to me! Great staff."
Cons: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."
Pros: "See above"
Cons: "See above"
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Pros: "Never got on this flight on the booked day and got out the next day"
Pros: "The flight attendants were very friendly and attentive. The flight was very smooth."
Cons: "My seat back was not easy to keep in the reclining position."
Pros: "Flying Lufthansa is a much more enjoyable experience than the US based airlines. The seating is alway going to be cramped but the crew is a lot nicer than any of the US based carriers. The flight reached right on time."
Cons: "Seating is cramped"
Cons: "The lines for boarding are ineffective and take too long."
Pros: "Staff/stewards were very upbeat and pleasant, professional and were perfect at looking after very tired customers (at least for me)."
Pros: "You'r aamazing, great deals! Thank you!"
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Pros: "Overall a nice and good flight"
Cons: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Cons: "Wifi on klm"
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The seat was a little uncomfortable but the crew were amazing."
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Crew was awesome"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Friendly staff, good service and on time departure/arrival."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Consistently high standards"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Flight was on time and quick and comfortable"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Speed, crew, and reliability."
Cons: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pros: "We love the flight all the way"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Pros: "Crew and food"
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."
Pros: "Everything was good."
Cons: "The breakfast."
Cons: "less expensive wifi. more confortable seats"
Pros: "The crew was friendly"
Cons: "I paid extra to pick seats for my fiance and I and when we arrived at the gate, they had changed my seat without any advance notification"
Pros: "Great price!"
Cons: "More food."
Cons: "We made reservations on Premium economy which was overbooked so we did not get a seat assignment until reaching the gate. However they upgraded us to business class so we were delighted."
Pros: "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
Cons: "Flight delayed three hours."
Pros: "The crew was great, friendly, and efficient."
Cons: "I was seated in the middle seat between two other fully grown men. That’s three fully grown men in seats in the back of the plane. These seats are typically uncomfortable, but can be bearable if not all three seats are filled."
Cons: "Poor service, horror food, and terrible check in attention. On top of this, they lost my suitcase!!!!"
Pros: "Food was great! Service was excellent."
Cons: "It was a long flight. I personally do not like to use washrooms on a plane but with all those hours you just have to. That's not their fault....it is me But they made your flight to be the best that can be"
Pros: "Confort and good treatment."
Cons: "I didn’t have the opportunity to chiíes seats."
Cons: "Kept the lights on for too long serving dinner. Forgot to serve the middle section beverages during breakfast."
Pros: "Aircraft was comfortable and spacious"
Cons: "It was super cold, not even with 2 blankets made it"
Pros: "Staff was cheerful and nice"
Cons: "same as above. Was not on this flight"
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Pros: "The 777-200 airplane was nice and comfortable"
Cons: "When we deplane the aircraft was a surprise having no shoulder just staircase"
Pros: "Left on time, arrived early, the service and the food was great."
Pros: "Great service and clean airplane."
Pros: "The entertaining, the aircraft"
Cons: "The food"
Pros: "Eventually, the actual flight was fine."
Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
Cons: "The cabin crew on the flight to Barcelona acted like they really didn't want to be there. From telling me that they'd serve everyone when they had the chance when I asked for water to shouting down the aisles to each other while passengers tried to sleep and having an overall feeling of being incredibly stressed out by basic requests (a bottle of water, help operating the entertainment screen, etc), they made the flight decidedly less enjoyable than an intercontinental flight in economy class already is. They were not rude to me personally, more just disinterested and apathetic, but I did witness one of the flight attendants being downright rude to another passenger. This was not a British Airways crew, but an American Airlines crew, and they treated us like they were doing us a favor by paying us any attention rather than treating us like it is their job to serve passengers courteously."
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Pros: "much room. great entertainment. great crew"
Pros: "The confort seat, and service"
Cons: "Crew didn't walk around to offer wanter/drinks except during meal time and it would have been nice if they did."
Pros: "The airplane was nice and comfortable"
Cons: "They broke a wheel on my luggage."
Cons: "There was a hour delay, waiting for crew. But the flight and crew were very competent."
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Pros: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! I had the pasta and it was good!"
Cons: "I feel like they are cramming more seats on a plane. I am 5'2 and I felt I had no leg room!!!! It's an international flight, they should be some roominess!!! I rather chose an Asian airline than a USA airline. I can't believe the space!"
Pros: "I liked the entertainment, crew was very nice, I had no problems when boarding and dinner was fine."
Cons: "Breakfast was lacking, I did not enjoy anything I was given. A hot breakfast would be very nice or even bread with butter would have been a nice option."
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Cons: "Pretty much everything"
Pros: "Great staff. Decent food. Great entertainment selection"
Cons: "Boarding process was a bit messy"
Pros: "Clean equipment and good food"
Pros: "The flight went very smoothly once we were finally on our way."
Cons: "Kiosks that worked were rare. Crowds trying to get boarding passes and finally getting their luggage checked were huge. Not enough staff to help confused passengers. Overall, the situation was something I have never experienced with any other airline."
Pros: "This was British Airways operated by American Airlines. I'm usually not a fan of American Airlines but this was a pleasant surprise. Plane was on time and pleasant. Seating was not roomy but what we expected. We were served dinner with option for and simple breakfast. Entertainment system was up to date with personal screens and choice of movies and games."
Cons: "There were six of us flying and we choice this flight because it was the lowest cost we could get per seat. When we try to check in for seating, we ended up having to pay significant fees to get seats together. I feel like this wasn't upfront and we may have used other Airlines/ flying times if we realized this wasn't the cheapest way to go. (I'll have to read the fine print better next time)"
Pros: "The meals were good and the flight attendants were very pleasant."
Cons: "The space and seats were uncomfortable. The seat my husband was sitting in (30A window seat), the touch screen seemed to have some technical issues, for it did not recognize when you touch the screen. It was a bit frustrating trying to select entertainment. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane, therefore almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport service desks and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Pros: "Absolutely nothing. I was upgraded from business and would have been better in business."
Cons: "The seats were horrible. The tv screen was so old and small I could barely see anything, and the sound kept cutting out. The food was the same quality as business class with less choices and no menus. The staff kept forgetting to clear the table or refill my wine glass. I never had to use the call button on a flight before, but on this trip I was constantly hitting call or flagging people down. If I had actually paid for 1st class I would have been livid."
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Pros: "Everything. I had no problems at all when coming to Barcelona last week!!"
Pros: "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
Cons: "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
Pros: "Crew was very courteous."
Cons: "Delayed departure."
Cons: "Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min"
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "good selection of movies"
Cons: "Mess up between the 2 airlines operating the 2 different legs of the journey means that we didn't get our boarding pass and (the worst) seats until 1h15 before departure... and we were not the only ones facing this stressful situation. One luggage lost, with Iberia luggage delivery service team in Barcelona being slow to understand how to work a google map."
Cons: "Food had little taste. Movies were not that current and selection was sparse"
Pros: "Cabin crew were terrific!"
Cons: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Pros: "very nice crew"
Cons: "plane was too small and there was 1.5 hour delay departing"
Pros: "The crew inside the plane was friendly pretty much the only thing good about the travelling"
Cons: "The seats were not confortable and old and no entertainment at all ! The food was horrible and the customer service from air Canada at Montreal airport was rude and unprofessional 3 hours delay without even an apology or an explanation! I went to see a person from a air canada at a desk at the boarding gates and he wouldn't even have the courtesy to give me 1 minute of his time to explain why the plane is late his awnser was wait for the announcement and you will see his attitude was very apathetic. Overall I was very disappointed"
Cons: "No AC for the first 30 minutes after boarding so it was wacky hot and stuffy."
Pros: "Not much ch, safe arrival in BCN, the captains communication."
Cons: "The crew felt like they were wanting to yell at people and they took power pride actions to do so. If I did not know better, I thought there was a moment when the meal service was actually being tossed...but that would require effort and exertion. Asking for ice is a no no, please do not do so."
Pros: "Not much. Crew was good but that is about it."
Cons: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Pros: "The full experience"
Pros: "Good boarding.Easy check in."
Cons: "Food! Not appealing. Did not eat more than a few bites."
Pros: "The flight crew were helpful and friendly"
Cons: "I was forced to miss my second flight because the first airplane malfunctioned"
Pros: "The crew were really great and very pleasant and helpful"
Cons: "The plane on departure was extremely cold for almost the entire flight. The in-flight entertainment system didn't work on any of my electronic devices (3 cell phones and a tablet we're all attempted but none worked)"
Pros: "put us up in decent hotels gave food vouchers the crew didn't do anything to make it horrible Large selection of movies/tv on board comfiest seats out of all the major airlines I've flown"
Cons: "The flight kept getting delayed bc of mechanical problems, and then eventually cancelled. They rebooked everyone on new flights, but it took an extra stop in Toronto before getting us to Montreal. Once it was rebooked for the morning, it took off a little late. Plus the pretzels they gave us were stale. This was the first of two flights I took this trip that had mechanical issues, so they obviously need to fix their planes better or get new ones, because two Air Canada flights in one day that have mechanical problems leaves me worried that the planes aren't in optimal condition. It took me over 24 hours to get from Tucson, AZ to Montreal, Canada when normal travel takes less than 8 hours including layovers."
Pros: "I had an aisle seat"
Cons: "The plane sat on the runway in Denver for over an hour because they couldn't figure out their furling situation. Many people nearly missed connections because of this. The crew never let us get up to go to the bathroom on an international flight because of some small turbulence."
Pros: "Nothing! Unpleasant unhelpful crew at gate, no better onboard, absolutely moist cramped seating ever! Disorganized and late- boarding, departing, waited to disembark at arrival, 25 min before first bag off baggage......dreadful no one cares"
Cons: "Thank you for choosing Air Canada- smiles and goodbyes- where's all that Before you leave? They treat you like problem cattle to be dealt with, you're anonymous and valueless until you leave then they look at you and thank you?! Missing sincerity And service!"
Pros: "Onboard attendants were pleasant"
Cons: "No apology for lateness, flight boarded late, took off 40 min late, arrived 35 minutes late but we sat at gate waiting for someone to open it ?!, then another 15 min before bags started to unload Ridiculous but indicative of airlines You are not their valued guest or even their customer, you are a problem that needs to be solved and are consequently met with preloaded annoyance and a readiness to dismiss, placate at the best of times but definitely not please, impress, sympathize or satisfy. There is no evidence that it's even in their lexicon- not a part of their recruitment or selection process or training, ever! They're main focus and only positivity is saved for themselves. There may be a long line of concerned and anxious travelers but their priority is getting coffees for the battle ahead! They break their focused indifference only for each other and enthusiastically leave their post to satisfy each other's needs and attention. This has got to change! Why do we put up with such awful service for which we are the paying customer? Why are we, their customers, not valued? This airline makes record profits, provides less, charges for everything and increasingly delivers bad service, sometimes offensively bad! It doesn't cost more to hire a customer centric pleasant person, or incorporate guest experience into training or at the very least be friendly and smile! What if an airline just did that?! They'd differentiate themselves and develop a positive customer centered culture. Don't we deserve that, at the very least?!"
Pros: "The crew was friendly and the plane was new."
Cons: "There were no media screens or TVs. This was an Air Canada 'Rouge' flight, which is apparently a more budget version of Air Canada, but I don't think that was apparent when we bought the tickets."
Cons: "Crew wasn't helpful and attentive, boarding staff in Toronto were blatantly rude to me, I watched as my luggage got handled aggressively, the plane was dirty with old food crumbs and such, my flight to Windsor got cancelled and accomadations were not met sufficiently."
Pros: "Flight was on time. Personal entertainment is very good and crew was great."
Cons: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Pros: "The flight was perfect. Stress free. I will definitely get it again."
Cons: "No in flight entertainment"
Pros: "More comfortable but because we payed $200 to fly emergency exit"
Cons: "That we had to pay $200 for emergency exit"
Pros: "Good service"
Cons: "Nothing much for breakfast"
Pros: "Crew was nice"
Cons: "Couldn't use in flight entertainment, only half a soda was given"
Cons: "The plane was so uncomfortable. I could not fall asleep and there were lots of people laying down covering their entire body across the 3 seat middle section. I asked for complimentary wine and was refused my request. I do not like air canada rouge. Awful airline!"
Cons: "Customer service flight rebooking"
Cons: "They over sold the flight. Customer service was awful and the gate attendant was untrained. We were unable to board the plane."
Cons: "No monitoring of travel route"
Cons: "No monitor available to follow route .Too long trip w/o any entertainment."
Pros: "The seats were comfortable enough. This was also the cheapest of the overseas flights."
Cons: "You pay for wine! This is the only international flight I've ever had where I had to pay for my wine. They served dinner really late so I stayed up until almost 11 EST to eat and to drink wine before going to sleep. They were understaffed so they always seemed overwhelmed and stressed. No movies or screens."
Pros: "Nice airplane and very friendly staff once finally on board."
Cons: "Please read previous comments (copied and pasted below) I should never have been sold the flight. The connecting time was too short - even under normal circumstances without delay I was told that I had a solid chance of missing the flight. Furthermore, once I finally made it into Montreal for my connecting flight, no one did anything to expedite my experience. They tried to get me to my final destination 24 hours after I was supposed to be there - they had a packet of accommodations for hotel and flight already prepped (mind you, I had only missing my flight by 10 minutes so clearly my seat was sold to someone else), and they didn't want to accommodate me in any other way. Explaining that I was meeting a friend who had taken another flight, I was told that the problem was not his and there was nothing I could do. Even though I found flights on Kayak and on Air Canada site for an alternate flight getting me out to Europe a few hours later, I was told "no can do." I asked him to speak to a manager and suddenly he was on the phone and (successfully) accomodating me. BUT. The flight was a connecting flight (connection in Rome to final destination Barcelona) - and he hadn't booked me the Rome to Barcelona portion. i was told - "go see the stand in Rome and they will have your ticket ready to go." They didn't have anything on their record but did tell me that this flight should not have been booked for me without having a ticket for my final destination. This was a hellish experience and I will be writing reviews and contacting Air Canada further to discuss this whole process."
Pros: "Take off and landing"
Cons: "Non reclining seats for such a long flight. Very little leg room and indifference of flight crew."
Cons: "Crazy boarding process. Had flight attendants jacket left hanging on my seat that they didn't come get until we began to taxi. No entertainment systems for a 7 hour transatlantic flight."
Pros: "I was grateful to make it onto flight but no thanks to crew from first flight who should have radioed ahead that we were on our way and late due to air canada flight I was also glad that bags got onto flight"
Pros: "An Air Canada rep over the phone"
Cons: "Gate agent, zero entertainment (and no warning that we should download an app inside airport), poor food, flight attendant wouldn't bring coffee to us (made us go to the back)"
Pros: "Upgrade to premium economy with more legroom. Free movies. Good movie selection. Free checked luggage!"
Cons: "Check-in process at Denver counter rather slow. Gate information at Denver very confusing due to changes and lateness in displaying/announcing information."
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Pros: "We would have needed to download an app on our personal digital device and view entertainment that way. No screens in the plane."
Cons: "i booked a flight through kayak going from denver to milan. i showed up at the airport in denver to fly out yeserday only to find out that i was going to frankfurt germany. i am now in munich germany and never made it to milan. i was one of many people i met on the flight that also booked with air canada thinking they were headed to milan. air canada kept trying to put the blame off to my booking company. i don't know who to be ticked off at. please advise."
Cons: "Poorest over seas flight ever been on. No tv's not even pretzels. Leg room is the worst I have ever had. Last time I flew over seas it was fabulous. Hours on a flight packed like sardines and no entertainment to speak of. No movie, no tv and no leg room. My husbands knees touched the back of seat in front. Breakfast was a slice of banana bread. Will never fly Air Canada again"
Pros: "Great crew. Nice airline."
Cons: "Both flights were over 30 minutes late. Otherwise they were just fine."
Pros: "Better plane than previous"
Cons: "Had to be rerouted to Calgary because I missed my connection"
Pros: "Absolutely nothing!!!!"
Cons: "You need to tell people what to expect on Air Canada Rogue - NEVER AGAIN!!"
Cons: "The flight attendants on this flight did NOT do their job. If they are there to ensure a safe environment for the people on board, they completely missed the boat. I was in row 45. Two families were on board with their 4 very young children. For the entire 8 hour flight, 3 of these children disrupted the entire section of the plane. They continuously played in the aisles, stood in the seats, kept their seat belts unbuckled, threw objects, and one blasted his iPad at maximum volume. When I asked one flight attendant to ask the family to get the child to lower the volume on his iPad (it was 4am; people were either using their ear buds, or had their screens turned off), they complied with the request for 30 minutes, then resumed at full throttle. I can honestly say, it was one of the worst flights I have ever experienced in 57 years."
Pros: "There was entertainment on board although it was very limited. All of the crew were very helpful and professional."
Cons: "I would like a flight map to follow the flight and have more information"
Pros: "The agent was able to seat is together from the pronating point through to our destination."
Cons: "Everything was explained"
Pros: "Crew was very helpful and polite, ensuring that the leg of our rerouted flight from Toronto to Frankfurt was comfortable."
Cons: "Not being able to complete my original itinerary as planned (see above)."