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Read more about Delta
Cons: No baggage space in overheads. Despite being in an early boarding group
Cons: 40 minute flight delay and my luggage was lost/stolen.
Cons: A quick drink service would have been nice, it was provided on the same flight going the opposite direction
Cons: 100% as always.. delta has never disappointed! Keep up the good work guys
Cons: Delta.... they’rrrrrr Grrrreaaate!
Pros: The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before.
Cons: Load the plane from back to front. It makes sense as people leave the plane from front to back
Pros: Most of the crew was great with the exception of curbside check-in in Denver.
Cons: Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips.
Pros: Crew was very pleasant. Boarding and deplaning was smooth and easy!
Pros: Crew was friendly and efficient.
Cons: Idk terrible flight experience with delta
Pros: I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff.
Cons: Of course the seat was not “super comfortable,” but whe you pick Economy, you know that.
Pros: Availability of WiFi, a charging port and media options puts Delta a step (or two) ahead of their competitors. The professionalism of the crew, as well as the complimentary food/beverage options are also excellent.
Cons: Not the airlines fault, but my 6’4” frame doesn’t fit very well in a middle main cabin seat.
Pros: In flight entertainment
Cons: Food provided, other than snacks, would be a plus
Cons: Delayed 4 hours
Pros: Quick flight...ahead of schedule
Cons: Cheese It’s are boring...miss the snack mix
Cons: Have rhe right to carry at least one luggage per person at no cost. Besides carry on and personal item. Tickets prices and luggage costs are extremely expensive.
Cons: Seats are so small. Flight was delayed.
Pros: Staff from Check in to aircraft very pleasant. Snack choice in Coach impressive.
Cons: I bought a ticket thinking i bought it through kayak but I actually bought a ticket through a third party in India. Where no one spoke good English. I called the agency to find out if I needed a Visa for my visit to Australia and the told me no. So when I showed up to the airport I didn’t have the right documents and I MISSED MY FLIGHT. Also the wouldn’t just change my flight and charge me the change flight fee. They cancelled my flight entirely and made me buy a whole new ticket!!! Worst flight experience I’ve ever had and this is not my first time flying to Australia or out of country.
Pros: Friendly cabin crew. Early am departure. On board entertainment is a great selection of movies/TV etc. Clean aircraft. Comfortable seating. Great flight.
Pros: Food and entertainment was good
Cons: The bathroom I used was disgusting.
Pros: Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent
Cons: Flight delayed, almost missed international connections
Cons: Frontier canceled the flight. Delta delayed the flight that I rescheduled. One of the worst traveling experiences I have had in a long time. My day started at 3:30am. I’m just now going to my hotel at 12:40 am
Pros: Gate crew in DEN provided free refreshments at the gate during a 2+ hour flight delay.
Cons: The aircraft used for this flight comes from LGA as part of an out-and-back. Delays can be expected if there is an earlier departure delay in NYC. On 6/30, this aircraft was 2+ hours late while all other airlines (United, Southwest and Frontier) were all on-time.
Cons: Was unclear which zone was boarding. Legroom was comprised when passenger in immediate row ahead reclined seat early in flight.
Pros: The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice
Cons: Bags never arrived at the listed baggage claim. After 45 min, I saw bags on a different claim station and I notified everyone standing around. BUT, I filed a claim with Delta and was immediately given 2500 miles, as guaranteed!
Pros: Great people and crew early arrival nice passengers
Pros: Delta is great
Cons: Poor Delta DEN counter agent experience. Name on ticket didnt match Delta profile name nor TSA [rofile name. Delta counter agent would do nothing, except blame TSA. Would not check ticket name vs profile name. Happened two consecutive flights. Flight tomorrow morning has no TSA Pre clearance on boarding pass. This will be three consecutive flights. Also seated me next to a person who needed 2 seats to himself. Please never seat me next to a passenger who cannot fit in their own seat. I am switching to SWA.
Pros: On two of the legs of the trip they notice I was a tall person with long legs and upgraded me to seats with more leg room!! I didn't even ask. Thank you.
Cons: On the way back there were open seats with extra leg room and I asked the gate attendant if it was possible to switch my seat to one with more room and they said they only could if I paid extra.
Pros: Crew was nice.
Cons: The Entertainment sucked. Again I was sitting in comfort class which in theory should buy you more comfort and better entertainment. There was a ton of movies from the 90s and the same movie selection from about 6 months ago when I traveled with them. Also, what is going on, with having to use your own cell phone to watch movies on the plane? Whatever happened to the screens in the backseat of the front seat? I ended up with neck pain from trying to watch a movie on my phone. Delta has become very cheap. It is going into some serious decline.
Cons: Let me just say that I’m a loyal Delta costumer until now. The flight attendants (the two women) were an absolute nightmare. They were so rude and condescending. I was carrying with me my service dog and a bag containing an expensive medication (it couldn’t go on the top bin). Despite being in the comfort class and having the seat next to me empty, we were tight for space. The flight attendants were unreasonable and forced me to put my medication on the top bin despite the fact I had told them it was extremely delicate, that it that to go upright, and that I needed to keep it with me. They did not listen and pressured me into giving them the medication. The medication could have easily gotten broken. Thankfully it didn’t but this is no way to treat a human being.
Pros: Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous.
Cons: Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well.
Pros: Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice.
Pros: What a city.. Unique for hell sure...
Pros: Friendly Staff
Cons: Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!
Pros: Food, crew, boarding
Cons: I had a screen in front of me that did not work. It was annoying. Fix it.
Cons: I fly Delta quite often, and am usually pleased with their service, but the morning of June 23 was terrible. I got to the airport in Denver at 5:30 am for a 7:30 am flight to Atlanta, and the line to check a bag was about 40 people long. I waited 55minutes to check my bag, as they kept moving the ski priority people, and people in danger of missing their flight, to the head of the line. There were obviously not enough Delta workers on staff to process all the flights at that time.
Pros: Everything else fine.
Cons: Made me check my bag - even though ther was plenty of overhead bin space.
Pros: I didn't like anything because the fly leat 3 hours
Pros: First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous
Cons: See above
Pros: The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable.
Cons: Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely.
Cons: I drove 5 hours to get to the airport and unfortunately ended up delayed because of traffic and slow shuttles from parking. I arrived 1 hour before the flight, but security was so slow I didn't get to the gat until 10 minutes before arrival. There were no gate agents present and despite banging on the gateway door and other Delta agents at the adjacent gate, no one helped me. I can only surmise that they had already given away our seats, which were award tickets, GAINED BY BEING A LOYAL DELTA CUSTOMER. The gate agents were unapologetic and useless at rebooking, and I bought a ticket from Southwest instead. As i was trying to get to my sister's wedding, and repeatedly told the agents this, their behavior was particularly abominable. DELTA, YOU'VE LOST A LOYAL CUSTOMER.
Cons: Seats too close - I'm not that tall and my knees were jammed against the seat in front of me.
Pros: Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton
Cons: After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort.
Pros: Plane was clean and staff were friendly
Cons: The snack options were quite average
Pros: Flight attendants were lovely
Pros: All was as expected, lights were out for a late night flight, and attendants were quiet and nice.
Cons: Our flight was delayed by 2 hours, so that had it's normal difficulties. This was I believe due to the weather, and not a fault of the airlines.
Cons: Nothing! it was great! I was especially impressed with the crew’s politeness.
Pros: Yes made sure mask was in place
Pros: I used frequent flyer miles for the tickets.
Cons: The crew was late getting to the gate. All of them talked to me like I was a child they were disappointed in. No one smiled. I thought all of the crew was mad at us for using their airline.
Cons: Overbooked and crowded, on a Sunday.
Pros: Crew was nice
Cons: Lots of empty seats... during covid/social distancing there should only be 2 ppl in a row especially if there is room...it was crowded and not consistent with signs posted saying stay 6 ft apart
Pros: Seat was comfortable and the crew was friendly and helpful.
Cons: They couldn’t have done anything better, I guess their protocol was a bit different because of covid-19 but they did very good and I’m not sick!
Cons: Everything was dandy!
Pros: Flight was short
Cons: Could have not delayed the flight 3 times.
Pros: Quiet , comfortable cabin and crew was quick to board everyone
Pros: Nothing extraordinary, just solid positive experience from checking in on my phone thtough disembarking
Cons: I like the convenience of the built-in multifunctional screens (like on Alaska flights) that AA are lacking
Pros: We didn’t crash and die. That’s the only positive.
Cons: Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced.
Cons: Crew was not attentive. Temperature was cold.
Cons: Had to change our plans, and AA wouldn't give us a refund. We never got on the plane but had to pay for the tickets anyway. I'll never fly AA again.
Pros: Flight attendants were very good.
Cons: Pilots need to do a better job of communicating delays. Especially the ones piloting this particular flight.
Cons: The flight was delayed which caused us to miss our flight in London our family was delayed for 12 hours
Pros: Crew on the plant was friendly.
Cons: I think at least some small food should be offer even tho it wasn’t dinner time.
Pros: The plane was super comfortable
Cons: Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight
Cons: Checked baggage untimely, causing me to miss the train
Cons: We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!
Pros: The flight was on time.
Cons: The seats are absolutely horrible. I feel crammed like a sardine in the plane. Seriously, can we adjust the seat widths and distance to the seat in front and make them a couple inches bigger?
Cons: Boarding crew was not very polite. You can get the same message across with out being rude. Just not necessary.
Pros: Boarding was smooth.
Cons: American needs to recognize that people in Miami are savage animals and don't have manners, which is relevant to getting off the plane. They come running up from the back and clog the aisles instead of letting people off row by row like the rest of the country does.
Pros: The crew was very friendly and accomodating.
Pros: Hm...can’t really think of anything remarkably good about this flight.
Cons: The FA making announcements was extremely rude and condescending. Other FA’s were listless and unhelpful, even discourteous to elderly passengers who needed assistance boarding. The seat was uncomfortable, no legroom, the guy ahead of me reclined before we even took off and no one made him put it up
Pros: on-time, courteous flight staff
Cons: Two hour delay out of Denver, no crew.
Pros: Crew was nice.
Cons: Plane was very old (from the 90s?), cabin kept freezing all night. Now my husband's luggage has been lost and we are getting conflicting information on how to retrieve it.
Pros: Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!
Cons: Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!
Cons: Broken plane, re-route and conflicting inaccurate email updates.
Cons: Super TSA lines in Denver and American employees were less than accomadating or did not meet any kind of customer service expectation. Terrible airline!
Cons: Almost everything!
Cons: We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall.
Pros: On time. Efficient boarding.
Cons: Stingy with the cookies. Somewhat uncomfortable seating. But what can anyone expect anymore?
Cons: This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat.
Pros: The crew was awesome.
Cons: You guys lost our luggage!
Cons: Too cold, even with air off above me.
Pros: The America flights were all ON TIME.
Cons: The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back.
Pros: All good, except poor prep on food
Cons: As above
Pros: Quick and easy boarding
Cons: Uncomfortable seats
Pros: Flight left on time. Staff was excellent like always.
Cons: No outlets on the plane. My flight was suppose to have WiFi but it didn't work.
Cons: Delayed flight due to crew.
Pros: There was nothing too bad other than I wasn't able to check in online bc our first leg of the flight was operated by American Airlines. But there wasn't anything that really stood out that would make me want to fly them again other than it was the best price.
Pros: The crew was very helpful at each stop even though they weren't responsible for the disasters.
Cons: Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff.
Pros: Easy flight, friendly crew.
Cons: Girl next to me being sick the whole time
Pros: No complaints. Keep up the good work, American!
Cons: I don't like the fact that food has to be purchased. I liked it much better when the food was included in the price, as it still lives in the major international overseas airlines.
Pros: No surveys
Cons: No surveys
Cons: seats are terrible.
Pros: The crew was fine
Cons: Cramped old A319,totally packed
Pros: The crew was great.
Cons: There were no phone chargers and no snacks.
Pros: Very nice and showed concern for safety. That made me feel good.
Cons: No in flight DirecTV
Cons: They overcrowded the flight in the middle of a global pandemic which shows they only care about making money and they do NOT care about the health and safety of their passengers.
Pros: Everything about the 787. Very comfortable and pleasant
Cons: Again, United is not enforcing its own COVID restrictions. That’s gotta stop
Cons: Many other travelers were not wearing their masks and the flight was completely packed.
Cons: Plane was full!
Pros: Easy boarding process and the flight was almost 30 minutes early
Cons: the wifi kept kicking me off while I was watching their in flight entertainment
Cons: It would have been nice to have all the immigration forms necessary and a pen to fill them out. If you aren’t going to provide those please notify passengers in advance.
Cons: Stewardess was mean when I asked for a mask
Pros: We like the boarding according to row n., which limits the contact with other people.
Cons: The plane was full, which means no physical distancing was possible.
Pros: Good flight, but pretty jammed in.
Cons: Coach seats were definitely not comfortable
Cons: Way too crowded on the plane
Cons: Flight over an hour delayed due to staffing. Leaving me delayed to a Covid19 testing site that is down.
Cons: So it was annoying that the seat that was assigned to me..airline assigned that seat to someone else because that person asked for it. And nobody bothered to ask me( no email or call or anything) even though there were lot of empty seats. But the passenger was polite he moved to his original seat.
Pros: Staff was all friendly and exhibited positive and helpful attitudes. I also think the price and route was an excellent deal for this flight. It was actually such a good deal, it’s the main reason I even went.
Cons: I think the baggage restrictions thing is really slimey and a shameful scam. I actually wouldn’t have minded paying around $50 more for my ticket and hand the bag included than be misled into thinking I could take luggage and finding out after it’s too late that I have to pay for my luggage. I think it’s a really sleazy business tactic (akin to resort fees). Fortunately for me however, I don’t travel with luggage so it doesn’t directly affect me. Still think it’s. Shitty way to do business though.
Pros: Staff was friendly
Cons: United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.
Pros: We were forced to re-book this leg of our trip because of "insufficient" layover time. The United Airlines staff helping the numerous customers that were forced to re-book were not friendly, did not function with any sense of urgency and were as minimally helpful as possible with the inconvenience. After exiting customs we had 30 minutes to get to our gate, instead of offering to take us to the front of the line to get through security faster we were simply told we would not get through it in enough time to make our flight. Initially we were not even told we were going to be re-booking our flight, we were only told that we needed to re-check our bags at the counter after exiting customs. The entire interaction was very frustrating.
Pros: I went to go talk to an employee about my flight boarding without me, when an Edwin Rodriguez of EWR New Jersey United Airlines employee started screaming at me. He told me to “wake up” and go run after my flight then while going after my flight he yells at me to come back. He apologized a few minutes later and then proceeds to yell at me again. My flight was canceled and reset for a later time. I have prior medical conditions that Edwin Rodriguez agitated through consistently harassing me at the help desk and am now in distress. I’m being relocated due to active duty military service and this is how you treat military veterans and their families.
Cons: Edwin Rodriguez of the EWR airport in New Jersey. If I screamed whenever I didn’t get my way I’d be arrested. I will never fly United Airlines again because of Edwin Rodriguez.
Pros: Chief flight attendant was nice and attentive.
Cons: Our section of the plane was very warm. When we mentioned it to one of the attendants, she pointed to the overhead vents and told us to use them. (We already knew this and had them open all the way!) Then the chief flight attendant came by and she was VERY responsive and went to tell the pilots. It got a little better but still stayed on the warm side the rest of the way. Your boarding process makes no sense and does nothing to get passengers settled faster. After priority seating is done, let the people in the BACK of the plane board first, then the middle section passengers, then the Eco Plus passengers.
Cons: When I was boarding the flight from Denver to Jackson the ticket agent was extremely hostile and rude. I was carrying a back pack and a small purse strapped across my shoulder which was maybe 4"x6". He shouted at me after I had handed in my ticket and started down the gangway that my purse needed to be in my backpack. I have never heard of such a thing in all my years of travel. I complied and started to put my purse into my backpack when he shouted at me "Ms. Derbyshire get back here now! You cannot be past the counter!" Your employee was rude, hostile and made me very upset as well as the other passengers waiting to board. Later other passengers who witnessed the event told me how upset they were. Sadly this is not the first time I have had issues with United. Clearly this type of behavior is in your culture. There is no need to shout at anyone.
Cons: Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience.
Pros: Crew did a great job. Air China had much better food service.
Cons: Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall.
Pros: The flight actually had hot food for sale! The cheeseburger was pretty good.
Cons: I had a really hard time getting the cabin crews' attention during boarding for a piece of safety equipment. I hit the call light, tried to catch them as the crew was distributing headphones, and the light got turned off by an off-duty flight attendant without checking that we needed something. I got it in the end with an apology from crew but I still don't feel terribly safe Also, the paid entertainment system that my neighbors purchased seemed to be down with static for a portion of the flight.
Pros: Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!
Cons: Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!
Pros: The flight was good and we arrived on time, despite the fact we left Denver late. Didn't buy any food.
Cons: The Entertainment choices on this flight were lousy...I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together.
Pros: The Captain kept us apprised of the delays in our flight.
Cons: How the Denver airport has their gates set up for 77/78/79 and others, having to walk down stairs? then down a long hallway to go out on the tarmac to board the plane, then when having to deplane, repeat what we had just done in reverse, some customers were traveling with small children/babies, no offer to help these people were made, except to tell them they could use the elevator. Thought it was ridiculous that we had to go all the way to original gate when we were told we would be loading again on the gate next to the one we just came in from.
Cons: That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience.
Pros: On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)
Cons: This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum.
Cons: EVERYTHING. My flight was originally scheduled for 650p. I understand that weather can cause delays. That's OK. However, the flight departure kept getting shifted. We ended up boarding for a 9:58p departure. I was told there was no more overhead space for my bag and forced to check it. When I got on the plane at 930p, there was clearly enough overhead room for my bag. I'm not sure why I was forced to check it. We then sat from 930p to 958p. We pulled away from the gate and then were told that we had to wait another 20 min. We turned off the engine and then waited until sometime between 1130-45 ON THE AIRPLANE on the runway. Is this even legal?? We finally took off and landed at 115a PST. I waited for 35 min for my bag that they forced me to check. They loaded our bags onto the wrong carousel, which caused all of us to be waiting for our bags in the wrong place for 10 minutes. This was the worst experience I've ever had flying. It wasn't the delay but the lack of clarity, being forced to sit on that plane for hours, and having my bag taken. I got to the airport in Denver at 550p PST and got home to SF at 3a PST for a 2 hour flight.
Pros: On time boarding
Cons: Older model plane had no TVs so had to rely on United Wi-fi which was not working for 90% of the flight. At least 6 overhead bins were locked, which lead to decrease overhead carry on space. Front desk had already boarded all 5 groups before realizing there was not enough overhead compartment space causing at least 50+ passengers to circle back to the plane door to check in their baggage. Flight crew and passengers had to hastily reshuffle overhead luggage causing inefficient boarding process and confusion during unboarding process. Baggage claim went to a different carousel than the one stated.
Cons: Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful.
Pros: There was nothing good to like about this leg of my trip.
Cons: I paid for first class and It was the worst flight I have ever been on, sat in the plane at the gate for over an hour with a huge women that was brought up to1st class from economy, she smelled, she was a lush. There was a child that did not quit crying the entire flight, I could not get off the plane fast enough, there was nothing1st class about the flight, we needed fuel after we boarded, then it was a cargo issue,and then it was airport, we should not have been on the plane until the plane was ready for flight.very poor planning you should be embarrassed about the flight.
Pros: Only good thing was the flight was fast and on flight staff friendly.
Cons: Flight to Denver was supposed to leave from Albuquerque at 9:55. Screen said flight was on time. No rep at desk and screen changes to Houston and only way we found out our flight was delayed because the plane was diverted to Durango is because another passenger called United. Finally at a quarter till 11am the screen at the gate changed back to Denver but still said 9:55am departure flight on time but united's website stated flight delayed till 11:55am. Upon return to Albuquerque from Denver bag was not on my flight so I had to hang out in Albuquerque although, I live an hour away because I have prescription meds in my checked bag I need to take 4 times daily. Would not fly United again
Pros: Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you
Pros: Online confirmation
Cons: My seat assignments were changed and we were at the end of the plane next to the bathroom. I know I didn't put those. I don't like the fact that you have to pay for baggage and there is no food provided other than a drink and some really poor substitute even for peanuts. Southwest at least allows you to have a free baggage. It's not the fault of the pilot but it also is very bumpy. The flight crew was fine and it's just the uncomfortable aspects of having my seat assignment changed and the extra charges for anything that makes it comfortable.
Pros: I made it home
Cons: When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand.
Cons: The crew knew multiple people on the Hayden to Denver flights had very limited wait time to get from plane to terminal, but took forever in delivering our luggage for plane side pick up. When I asked the lady who came by to let us know of our gates, she pretty much told me, 'good luck'. I picked up my bag with 10 mins to spare to run from gate 86? to 24. I think more should have been done to accommodate. To be fair, the other lady who came by to let us know of our gates, offered to call my terminal and let them know I was on the way
Pros: Friendly staff
Cons: The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are.
Cons: Planes have mechanical issues, but they could have done more things at the same time like reboard while the post repair system checks ran and sort out baggage weights so that there weren't delays on top of delays. That was after not noticing issues with the plane until after waiting for late passengers and taxiing out. We arrived 4hrs late for a 3hr flight. They also only had one agent to rebook flights and assign hotels at the end even though they had hours to know the connections would be missed.
Pros: the customer service rep was very professional and helped us out.
Cons: my girlfriend and I were removed from the plane. she had received troubling news from her family that kept stacking on, not to mention we were tired from traveling all day thanks to delays making us miss our flights. and when we gestured for an attendant to come by, light dark skin, facial hair, glasses. he had customer service come by and we reiterated the question if we decided we would like to get off the plane would it be possible to receive a voucher for the flight. but we told him that we were just trying to consider options and we were good to go, and the customer service told us that the attendant did not feel comfortable with us on the plane, and that my girlfriend reached out and touched him and he did not feel safe. we never even raised our hands our eye brows. they caused us all kinds of hell, we couldn't get another flight till 2210, they embarrassed and humiliated my girlfriend because she was crying. unacceptable.
Pros: The airplane was new and clean
Cons: The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect.
Pros: The employees were very helpful on both legs of the journey and the conneting flights were conveniently located in the same area. Pilot was good about letting us know time frame of mechanical issue repair while on tarmack.
Cons: The seats were incredibly uncomfortable. Must be the type of plane because never really had issues on other flights. We noticed many carry on bags others brought on bosrd were oversized. On leg from Kalispell to Denver the crew were diligent in spotting larger bags and tagging them for under plane storage for the flight. From Den to SFO however not so much. This led to most bins being filled ahead of our group 4 boarding with larger than permitted carry on bags. Obviously larger! Luckily we were able to put our smaller bags (which we made sure fit to overhead storage specs ahead of time) under the seat for flight but that made an uncomfortable 2.5 hour journey. Actually over 3 hrs because there was a mechanical problem which had us sitting on the tarmack for over 30 minutes from Den to SFO. We've flown United before without much incident but this trip in particular was pretty crappy.
Cons: I Purchased 2 round trip tickets for myself and my son. My son had a change of plans and purchased another one way ticket to leave a week earlier. So his first leg of my purchase was not used. They resold that seat on May 27. So they made money Twice on that seat. Then when we checked in to return on 15 June. We were told his ticket had been cancelled and I had to purchase another ticket for his return. The flight was NOT sold out. My entire row of seats was empty. So I paid for 2 seats for the same flight. This is theft, coming and going and I am calling my lawyer!
Pros: The flight was on time, and the attendants courteous.
Cons: However, the seats were so cramped, it was pretty miserable, even for just a 2 hour flight. With no snacks even offered because of turbulence, and no working wifi or seat back TVs, there was nothing to distract from how uncomfortable we all were. Plus, Austin's airport layout requires travelers to walk awfully far to get bags and then a rental car. Don't dare be disabled or feeling unwell--you'll never make it! Of course our gate was furthest from baggage claim, & someone's has to be. Nevertheless, it's a terrible layout, w/ pedestrians pushing through boarding queues and where others are lined-up to buy food.
Cons: On April 15 we flew from Sacramento to Basel, via Los Angeles and Munich. We did exactly what we were told re reserving seats. We were told to call 23 hrs. in advance to reserve seats. When we tried to follow directions, we were not able to check in. Without checking in, we could not reserve seats. After numerous phone calls, to various numbers, we were not able to check in or reserve seats. By continuing to ask questions, to try and understand, we were told we were "under airport control". This was an "at random" situation and online check in was not available. Only 5 minutes earlier, we were still being instructed to check in online! We had never heard of this. I contacted a neighbor, who flies often internationally and within the U.S. He said it had happened to him once. He agreed that driving to the airport in Sacramento was a wise decision. This is not what we wanted to be doing 1 day before departure. At Sacramento we found a kind gentleman who saw our dilemma and checked us in as a favor. We saw assigned seats. He suggested we request to improve our seats the following travel day. It was a very challenging morning. As I tried to improve our seating the following day I was told, by airport staff, that this happened because we booked through Kayak? Rather with an attitude that we should have booked differently. This was a vacation we had looked forward to for years. I worked hard at not letting this difficult start damage my trip. Upon arrival in Amsterdam, I tried to learn more, to prevent a similar situation on the way home.
Cons: Very rude lady working at United desk at LAX. I am a veteran and I have very bad anxiety and PTSD and my wife (who is active duty) were split up for the flight so we had asked to be seated next to one another since we had picked our seats online prior to flying. The lady was very rude rolling her eyes saying that there was nothing she could do for us besides us asking people to possibly switch seats even though my spouse had the United app open and showed two seats to upgrade too and she didn't even ask if we wanted to upgrade to be next to each other. At this point I had to take my anxiety medication and as we were taking off one of the flight attendants said we could ask about upgrading but yet the lady at the desk said nothing.
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