Find cheap flights from Mexico to Ontario

"They cancelled my flight"

Cons: "Flight was cancelled due to crew issues"

Pros: "Easy boarding. No issues."

Pros: "Crew and seat great."
Cons: "Taking a bus to walk up stairs to board needs to improve."

Cons: "I don’t like the fact that 1st class passengers get more food options than other passengers. If the restrictions of serving food are for health reasons w Covid you shouldn’t be making exceptions, its hypocritical and illogical."

Pros: "Yes"
Cons: "Nothing just great"

Pros: "This flight had more leg room in the first class A aisle than the connecting flight from San Diego to Seattle. The crew and attendants were amazing and very nice."
Cons: "Nothing, it was top notch."

Pros: "Direct flight from Cabo to Portland was wonderful"

Pros: "Overall the airline was fine. No gate issues, left on time and bag fees were $31/each. Also, they DID offer free wifi on the flight home which was nice."
Cons: "The seats arent very comfortable - but no big surprise there. Another downside, food solid out pretty quickly - would have been nice to have a bag of chips or something available for purchase..."

Pros: "legs space."
Cons: "have a screen on each seat."

Pros: "The crew was very kind!"

Pros: "Phone charging outlets, but this is now quite common with international flights."
Cons: "Hospitality: Flight attendant crew lacking hospitality and services to guests. It was a 2 pm flight and they all seemed either burnt or unhappy. The services was a bare minimum. Unfortunately, we have seen far better services with other international airlines."

Cons: "It seemed as if the pilot didn’t know what he was doing Made us vomit"

Pros: "Loved Japan Airlines"

Pros: "Checking a bag took only 5 min start to finish including the line and picking it up took only 22 min from wheels down."

Pros: "Debbie was the flight attendant that covered my area and she was extremely prefessional and attentive from the minute I arrived until I left. Often checking in on me to see how I was doing. I had started to get a migraine upon boarding the aircraft. This made me feel cared for and not alone being a solo traveller. I was most appreciative or her compassion and kindness. Thank you, Debbie!!"

Pros: "Smooth sailing!"
Cons: "Na"

Cons: "The staff was great and checking in was simple."

Cons: "Long flight delay with very little information given as to why. The pilot only sporadically gave information about the delay and was not specific about the cause or how long the delay would be."

Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."

Cons: "I was forced to check my bag Right before boarding the plane. And then when I landed my back was lost. Let me also add that I do you like Alaska air and I am a member however I may think twice before booking again with them."

Pros: "Seats were very comfy from PDX to Ontario. Liked the fig bars. Good selection of beverages. Friendly crew. Smooth landing."
Cons: "Soooo disappointed that you needed to pay for the internet on the smaller planes while on the larger one it was included in the price for us lowly Economy flyers. The flight from SEA to PDX was tight with the smaller seats. My husband is a big man and if he had not been sitting next to me and been a man I did not know it would have been VERY uncomfortable. The flight from PDX to ONT was better with the seats but again we had no way to charge our devices and were asked to pay for the WiFi. Really??? In this day when EVERYONE uses them you are going to punish economy??? If you offer WiFi on the big ALaska planes then it should be offered on all of them. Not sure how hard it would be to wire in charge ports but someone should be working on that."

Pros: "That I didn’t have to deal with too many people on the flight."
Cons: "I didn’t like that my cup of ice was taken away from me before finishing the ice to hydrate myself from the hangover."

Pros: "Flew in premium economy - relatively comfortable. They had really good cheeseburgers for sale. The flight attendants were all professional. Had a special captain who came out of the cockpit to speak to the passengers over the intercomm. He was funny, personable and helped get the flight off on the right foot. I have about 350,000 miles with Alaska and about twice that number on other airlines. This was the first time I ever experienced such a personable interaction from a pilot. Flight attendants can be entertaining but pilots usually are too serious to make the passengers happy to be on board."
Cons: "They did not have Priority boarding for first class and MVP."

Cons: "No entertainment"

Pros: "New airplane, friendly and engaging staff"
Cons: "None"

Pros: "Direct flight"
Cons: "90 minutesate, again. Every year this a Alaska flight is late by over an hour. Then the international customs process at PDX takes for ever and bags take an hour to get off the plane. I will avoid this leg in the future. Unfortunate, since I typically like Alaska Airlines."

Pros: "Everyone who works for the airline is very friendly and diligent, making sure everyone gets to the destinations smoothly with out trouble."

Pros: "I actually felt San Jose Del Cabo Airport was far more courteous and accommodating best at acknowledging us and asking if one needs help or if your okay. I realize this airport is far less busy but if was noticeable and notable. I also liked that the pilot announced we would be experiencing brief turbulence and described we will go up and down as if descending, so I was prepared and less stressed when I experienced exactly what pilot had described."
Cons: "Our party of eight departed from gate 8 which was hidden behind a post and not in view unless one walked past passenger entry doors. Also passenger seated next to me had asked for a burger, flight attendant replied she was not sure if she could fulfill request and best to order 24 hour prior to flight. She came back with a burger that smelled super delish and I regret not having one myself but there wasn't any left. Maybe stock up or start marketing because I am still thinking about that aroma and appealing burger..."

Pros: "Once the seat assignment snafus were fixed, everything went fine."
Cons: "When we make the reservation, WE TELL YOU that we have two kids ages 3 and 5 travelling with us. WHY DOES YOUR SYSTEM BREAK US UP INTO 3+ GROUPS? It just ends up in more work for your gate agents to put us together as well as you can before the flight. This happened on the flight out and the flight back. Also, on the flight back the agent and crew had to bump people who had already established themselves in their assigned seats in order to fit us in in a sane way. Also, don't make us download a sketchy app to view in-flight entertainment. There are ways to deliver entertainment that don't require installation of software for just a flight. Not that it matters to us, because entertainment wasn't available on the flight to cabo."

Pros: "Large snacks"

Pros: "The flight was on time and the crew was efficient and courteous"
Cons: "Boarding was horrible (like most airlines), too many levels, and by the time we can board, we have a long wait in the loading corridor, at a standstill in the aisle. Seats are cramped and the only thing they offer to eat (free) is a small cookie. They charge too much for internet connection also. I wish airlines would just board from the last row forward, would speed the process up tremendously. I don't care about first class, MVP, military, families, they always seem to be in the front third, and that's what slows everything down."

Pros: "We missed our 8:10am filght out. After the pushing off of the plane, a very kind steward assisted us. Her co-worker was not so kind."

Pros: "Nice crew"
Cons: "Was moved to a premium seat, but since it was an international flight and i didnt have cell service so I didnt get a notification until i was at the gate. I was relocated from the rest of my party and wasnt able to communicate with them, so they were worried there was an issue with my ticket and that i wasnt on the plane."

Pros: "Always on time"

Pros: "It was fine. We thought we had one free bag but we're told we didn't. Really typical of flying today. Everything cost extra, bags, food etc Pretty typical"

Pros: "The space, seat, cleanliness,friendly pilot, airport assistance, tsa wh helped me approx 4::30 pm at Ontario Airport but not the snotty one who tried to take my water bottle after flight delayed teo hours & had special permission to go back thru security to eat. Needed water bottle because diabetic & recovering from pneumania. Did not like the patting down because I had a Kotex pad on. Wierd. Love flying Alaska Air."

Pros: "I like the crew, they served everyone well on the plane."
Cons: "While the pilot was taking us to the runway before takeoff, there were some noises that could be heard in the roof. I was scared. My dad was sitting in front of me, and when we got off the plane he told me he heard the noises too, and saw some passengers that looked worried who heard the noise as well. My dad works with airplanes, and he said it might have been the panels overhead rattling that was making the noise. Other than that, the flight was okay, but i think the aircraft should be checked out."

Pros: "The snacks and leg room in premium. The flight wasn't busy so it was nice. My bag got delayed so they rushed it to me that night and gave me credit towards future flights. Very nice."
Cons: "No personal TVs in head rests"

Pros: "I liked the crew. They were great and made my flight comfortable."
Cons: "I didn't like the lack of entertainment. I wish they offer a tv on every chair so I can watch something during the flight."

Pros: "they are usually on time for takeoff and pad their arrival time so they are raely late."
Cons: "The attendants are phony and burnt out with a thinly veiled attitude. The food is horrific! I even asked the attendant if she thought the cheeseburger was decent and she said of course it is. we both bought it and the bone was literally in edible as it was rockhard from the microwave. I ate the well done microwaved burger and didn't feel great after......."

Pros: "It was all good but I thought that if I flew 1st class that I would have been told that I had use of the lounge..which no one did. So I sat with the "others" waiting at the gate."
Cons: "On my return ( still flying 1st class ) I had a 15 hour layover. I wanted to use the lounge but was denied access since my flight wouldn't leave until the next day. In my opinion, if someone wants to fork out the price to fly first class.. they should waive THAT policy. So, I spent the night with all 'the others' hating Alaska and it's short sighted policy. I could have used the lounge for 1.30 hrs the next day..if I wasn't so busy hating them."

Pros: "Boarding was easy and on time. Seats were comfortable. Crew seemed to bypass me because the seats around me were empty. No entertainment but the flight wasn't too long."

Pros: "On time, pleasant staff on flight Airports were great -- SNA and SJC"
Cons: "Put my family in seats all over the plane. I hate that."

Pros: "The crew was professional"
Cons: "The craft was average. Nothing special. Uncomfortable"

Pros: "The flight took off on time and got to the destination on time. It is a great experience. The flight attendants are nice and friendly as well."

Pros: "Alaska air cost me $250 because I had to purchase another ticket due to their nearly-2-hour delayed flight. The weather is fine so it is cleary a logistical issue."
Cons: "Delays"

Cons: "2 hours late. No explanation given. ZERO seat room-I've never felt so crammed in in my life. Just awful. I couldn't even reach my bags below."

Pros: "."
Cons: "."

"New plant with ample leg room!"

"The last minute gate change was not great. We arrived at the new gate and nearly all the seats were occupied. Beyond that I do not understand why many passengers were called up to verify their paperwork at the gate. This should be handled elsewhere. Again we lost our seats when asked to do this."

"Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do"

Pros: "The crew was so sweet."
Cons: "There were no updates on which group was boarding. So everyone just jumped in a line and had to figure it out."

Cons: "The stewardess could have done less talking over the plane intercom"

Pros: "Purchased even more space seats. Unfortunately so did a family with a screaming 2 year old. She screamed the entire flight. It was awful."
Cons: "Cancun airport was an unorganized mess. Purchased even more space seats and was assigned to board with group e instead of the usual group a."

Cons: "Flight was delayed, communication of flight delayed was not mentioned on boarding pass and gate change as well. Poor communication among staff! Plane was not cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more."

Pros: "On time and smooth travel"
Cons: "Nothing that I can think of"

Pros: "Excellent trip"
Cons: "Nothing. They can offer more sales to Cancun."

Pros: "The whole experience was better than our departure flight on another airline."

Pros: "On time, friendly crew, spacious seats."
Cons: "Free alcoholic beverages. (At least 1 each flight. ) calming agent for nerves and turbulence"

Cons: "It was cold in the flight and Tvs didn’t work due to satellite coverage"

Cons: "Movie selection was minimal at best and my tv screen kept malfunctioning. Volume and brightness would turn all the way up or just shut off completely"

Pros: "Comfortable roomy seating, very clean plane... This was my first time flying jetBlue and I was very pleasantly surprised at the quality of everything. I will definitely fly with them more often!"
Cons: "Honestly nothing... One of the best flights I've had"

Cons: "Flight turned around halfway and returned to origin airport. A full explanation was never given."

Cons: "Not taking over 5 hours to get to my destination."

Cons: "The seats were very hard and uncomfortable for a 5 1/2 hr flight"

Cons: "Good"

Pros: "Friendly crew, timely departure"
Cons: "Plane super cold, arrival processing with long lines"

Pros: "On time, great service, great airline."

Pros: "Boarding was fast"
Cons: "Outlets on the plane Flight attendant seemed to have an attitude"

Pros: "Everything"
Cons: "Nothing"

Pros: "Crew and comfortable"
Cons: "Flight was 5 hours late made us miss connecting flight and we got no hotel"

Pros: "The crew was great"

Pros: "Offering voluntary check-in of carry-on bags for free"
Cons: "all went well this trip"

Pros: "Early arrival"
Cons: "Not the friendliest crew however I empathize with them for the s**t they put up with"

Pros: "Flight was comfortable and entertainment was appreciated"
Cons: "Flight attendants weren’t all there... somewhat rude. Flight attendant gave the wrong local time (you even heard her count through the speaker). Same flight attendant abruptly woke up passengers bye saying “Wakey, Wakey” in the early hours of the morning (we were traveling from NY)"

Pros: "Everything is good"

Pros: "i loved that they had television, free wifi, snacks and drinks. there was also a lot of leg room."

Pros: "Boarding went well"
Cons: "I asked 4 times to 3 different attendants to please reset the TVs so that the rite could be fixed. I was not the only passenger in the row and we both were going to enjoy the entertainment that we purchased with our flight tickets. Not only that, but tHe flight attendant knowingly allowed someone to try and enter the bathroom right after watching me go in to use it. I was completely shocked that they were so caught up in their personal conversation and could not bother to warn the person that i was using the bathroom"

Cons: "I had a late evening flight and my neighbors chatted very loudly the entire flight. The gentleman’s seat was one row ahead but decided since there was an empty seat in our row he would sit with his girlfriend. The couple smelled of alcohol, not sure if they were served with more than one alcoholic beverage but it made the flight very uncomfortable. Even with my earphones on at a higher level I could still hear them."

Cons: "Delay of over 40 mins not weather related."

Pros: "They have great legroom for economy class, they provide no charge beverages and offer snacks at no charge as well."

Pros: "roomy seats"
Cons: "nothing in particular"

Pros: "The attitude problem here was annoying and unacceptanle"

Pros: "The system was down at my seat. No wifi"

Pros: "I was pleased with efficient, friendly service."

Pros: "Great legroom compared to other airlines"

Pros: "Timely flight , attentants were friendly and attentive"

Pros: "Crew was really nice"
Cons: "Tv did not work"

Pros: "The seats were comfy and roomy. Getting snacks and a drink is nice. The staff was all very nice. It was a very reasonably priced flight and I like that a lot."
Cons: "It wasn’t bad but the movie choices weren’t great and the screen would be nicer if it were a little clearer."

Pros: "Good crew."
Cons: "Monitor didn't work. Wi fi was extremely spotty and slow."

Pros: "A lot of leg room. I could actually stretch my legs out so I was not cramped up by the time we arrived at our destination. Flight attendants were excellent. Flights were on time and we actually arrived early both flights. Nothing bad to say!"

Pros: "Direct TV offered excellent list of channels."
Cons: "Movie list is outdated."

Pros: "efficient, clean"
Cons: "the only adult film was in Spanish....there was no other choice except a Disney movie."

Cons: "No snacks a available, limited beverages."

Pros: "Seats wete very comfirtable"
Cons: "You had to pay for headphones!"

Pros: "Good leg room, TV on every seat. Easy boarding and unloading"

Pros: "Most of the basics were good."
Cons: "The flight was substantially delayed and when we got to Chicago we had to wait a long time for a gate agent so that we could deplane because only one gate agent was working at that hour (10:20 p.m.). Also, the flight delay notifications came after I was close to the airport and at the airport--earlier notifications (if possible) would help. The tv/movie portion of the entertainment was not working at all."

Pros: "Earlier than scheduled departure. Quick assistance with wheel chair."
Cons: "Assistive device was off loaded a bit too late."

"Check in in Cancun took at least 2 1/2hours standing in line at Delta."

Pros: "Quick flight with basic service."

Cons: "Cancun airport terrible. Take off line was 20 planes deep on run way. Horrible experience"

Cons: "No good on flight Crew don’t have any idea what day are doing on the flight Way the WiFi don’t work I don’t know"

Pros: "Crew was great, cabin was clean"
Cons: "Wi-Fi was very spotty."

Cons: "Seat comfort and snack choice."

Pros: "Is definitely more organized. Hope it stays the same when things come back to “normal”"
Cons: "Some of the seats were not able to recline, and it was so uncomfortable."

Cons: "Better snacks"

Pros: "A330 plane. I love widebodies"
Cons: "Be ontime"

Pros: "Delayed"

Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."

Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."

Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."

Pros: "Nobody was amazing. First Class Crew didn’t really care and there were only 6 of us up there."
Cons: "I was offered one during. They didn’t have spicy Bloody Mary mix. Tired to pass off a drink with plain tomato juice which was horrible. When my wife sent it back they didn’t offer her anything else."

Pros: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Cons: "They had no earphones for the flight from Cancun."

Pros: "Nothing"
Cons: "Better customer service. Your employees should be te-trained and reminded they are in a service industry where your clients have other options to fly."

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."

Pros: "Better than spirit"
Cons: "Nothing"

Cons: "Aero mexico which is who delta services really messed our tickets up and flying both to Cancun and from Cancun both flights were screwed up and Delta had to bail out aero mexico both times thanks to delta airlines our tripped was salvaged"

Cons: "My kids were asleep when the flight attendant passed the snacks . I asked to get the snack for them and she told me they will have to get it in the back of plane once awake. Didn’t argue but was surprised"

Pros: "Good movies; nice crew"

Pros: "Nothing."
Cons: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"

Cons: "The schedule was not good and I was needed to take later flight than I ordered."

Pros: "Service is excellent. And the comfort too."
Cons: "A couple of rude passengers that were complaining for everything and I felt Delta crew had to be a little more strict with that situation specially when other customers want to have a comfortable and pleasant flight ."

Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"

Pros: "Liked that they were pretty stern about boarding by zone Comfy seats Nice staff Good snacks Great movie selection Never realized games were programmed in that head rest. Loved that. Just having the entertainment set on the head rest for every seat makes me prefer this airline over another."
Cons: "Was seated in the last row, 33, and it smelled like urine. Landed on time at 11:09am but didn't get to the jetway til 11:50"

Pros: "Everything was smooth, organized, professional! Loved the entertainment options, the direct flight, smooth and comfortable!"

Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"

Cons: "Could not get seats assigned until day check of check in. We did get seat together. Asked clerk said no booked . Seat did not recline. Saw crew had one row for themselves."

Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"

Cons: "They changed my departure hours three times"

Pros: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"

Pros: "Loved the in-flight entwrtainment, choice of snacks, movable headrests and plug to charge electronics."

Pros: "The plane, the seating, and the service was outstanding, great entertainment setup with the movies."

Pros: "The flights were on time and they did two drink and snack services. Great crew!"

Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"

Pros: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Cons: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"

Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."

Pros: "Delta seats are comfortable and media ststem is good."
Cons: "Flight was late and the staff wasn't kind Neither at JFK gate neither on both flights. Looks like they are doing you a favor to listen to you when you ask them something."

Pros: "The crew on board were helpful"
Cons: "Delta staff at airport were unprofessional. They had us spend over an hour traveling to a different TSA line because they closed the line we were in. The other line was a 10 minute drive away. Also our bags did not reach philadelphia when we landed at 3 am."

Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."

Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."

Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."

Pros: "Everything was delightful on Delta’s side. Very comfortable. Great service."
Cons: "Why do parents with infants choose to sit in First Class. Crying babies are not appreciated when I’ve paid a lot of money for a First Class experience. The parents in the sears behind me had a child who cried & cried. It was a real spoiler for me. I enjoyed eveeeythinf about the First Class experience except that."

Pros: "Nothing"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Cons: "Terrible boarding process. I booked the tickets months ago, but didn't have seats until the last minute. They didn't even put my wife and I together, but sandwiched 2 people between us. Boneheads."

Pros: "Crew was friendly and helpful. Flight smooth and quick."
Cons: "Gate change and departure time change not reflected properly on boarding pass. Problems with gogo in Flight."

Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."

Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."

Pros: "I Love flying on Delta especially since I'm often upgraded to Comfort or first class."

"In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!"

Pros: "Flight on time and professional crew"
Cons: "N/a"

Pros: "Never using this airline again"
Cons: "Horrible organization"

Pros: "This was my first time flying with this airline and it went above expectations!!"
Cons: "It was fantastic!"

Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "FOLLOW COVID-19 TRAVEL GUIDELINES!!!"

Pros: "Everything"
Cons: "N/A"

Pros: "Crew nice"
Cons: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"

Pros: "Good service"
Cons: "If you would update your media systems To be able to charge your Devices."

Cons: "Nice on time"

Pros: "The ove"

Pros: "Very friendly and helpful crew"
Cons: "Getting seat assignments at front desk was confusing and a little hectic"

Cons: "Good flight and right on time"

Cons: "Paying for luggage even with million Miler skyteam elite card. After paying for luggage then it didn’t come out on the belt and I had to get help to find it. Aeromexico should be avoided at all costs"

Pros: "Very friendly and helpful"

Pros: "Everything"
Cons: "Nothing"

Cons: "Choice of music and movies limited."

Pros: "Nothing"
Cons: "The crew is rude and not helpful. Had the only seat that did not have a working tv and the crew did not care to fix it or move me while there was open seats on the plane."

Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."

Pros: "Nothing"
Cons: "Incompetence"

Pros: "It wasnt crowded, staff was always available, and made it on time !"
Cons: "Na"

Pros: "I enjoyed the movies on board, entertainment great!"
Cons: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"

Cons: "We are not able anymore to get upgrade with the use of certains credit cards"

Pros: "Everything. Flight was great."
Cons: "That delta operated the flight back to NY"

Pros: "Crew"
Cons: "Aeroport and the waiting"

Pros: "Me molesta que cobran la maleta y nos cobraron 500 pesos vuelos internacionales deben dejar una maleta libre"

Pros: "ON time, friendly, comfortable and there was food."

Pros: "The crew was very friendly and kind. I enjoyed the coffe a lot"
Cons: "Boarding was delay. I spent 25 minutes making a line"

Pros: "the plane on the return flight was spacious and comfortable."
Cons: "our departure flight was delayed for over 1 hours and our return flight was delayed for over 2 hours. They blamed the weather for the delay on the return flight but all other flights were departing on time or with only a 30 min delay. Aeromexico flights were the only ones being delayed for long periods of time."

Pros: "We did not take this flight, but switched to a flight from Mexico City to LAX."

Pros: "Hatted !"
Cons: "Extremely disappointed. The flight was cancelled and next day it was delay for about 2:30 hrs and they let us waiting inside of the plane got about 1h 30 min . I will never use air Mexico again"

Pros: "Very quick response time at the airport. Web check in worked very fast on my mobile. flight was on schedule."
Cons: "No bridge, so we have to use bus upon arriving to CDMEX airport."

Cons: "The seats are awful"

Cons: "We were the last ones to board there was no place to put our personal items also we were missing items from our suitcases they stole a small camera and jewelry we bought for gifs I will never flight with this Air line again they ransacked our suitcases I'm very disappointed"

Cons: "Seats did not have any earphone connections."

Pros: "crew was very nice"
Cons: "40 minutes delay to take off"

Cons: "Everything about the flight is good"

Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"

Pros: "nothing!"
Cons: "everthing!"

Pros: "Arriving safely"
Cons: "Old plane (felt like I was back in the '90s), late departure, airport moved gate multiple times."

Pros: "No hubo ningún inconveniente fue plasentero el viaje gracias"

Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."

Pros: "Crew was nice and eficiente, flight was smooth"
Cons: "No entertainment on flight and only peanuts and drink to eat"

Pros: "Flight crew was great."
Cons: "Boarding process is very slow."

Pros: "Everything was good on LAX - MEX and MEX - LAX flights except the march trough terminal 2 at LAX to the bus to Bradley Terminal for customs at midnight. Not sure if customs are available at terminal 2 LAX at other times."
Cons: "Outbound on the flight from MEX to LAP seat 2A I think. Was extremely cold. Cold air was bling on me from a distribution duct just above the window. On the inbound flight LAP to MEX sitting in 20B I think, it was very warm... This would have been ok if the adjustable air vents worked... Neither vent for either seat A or B would open.. Crew were great, this may be Embraer problem. (Everyone tells me that they usually freeze on that flight!)"

Pros: "The warm welcome by the crew. They were very caring"
Cons: "I wish they had food"

Pros: "Very polite crew"
Cons: "The seats are too close to each other I'm 6.1 and it was hell for 2 hrs"

Cons: "Sat way in the back and by the time drinks came to us, they only had one type of beer. Advice: Carry more Steward was rude. No need to be rude. If you had it, tired or don't like your job then get another job or go home and sleep. Treating people like second class is no fun for anyone or companies reputation or user experience."

Pros: "My experience was great. The plane was comfortable and I enjoyed the food and the entertainment provided."
Cons: "Checking in at JFK took a while."

Pros: "Easy boarding."
Cons: "Small seats! I had 2 heavy set persons next to me and I was squeeze into the window seat. The persons elbow next to me would be over on my seat space, not to mention bad body odor. worst flight experience so far."

Cons: "No comunication about flight changes, delays ant then double booked seat"

"Comfort, I wish they would warn to take covid test a day before instead of last min I wouldn’t miss my First flight"

Pros: "Not a thing. Hands down worst airline I’ve ever flown with by a large margin. Would not recommend."
Cons: "Literally any and everything."

Pros: "The crew was fine."
Cons: "The flight was packed full despite the ongoing pandemic. I will avoid flying American Airlines at all costs in the future. I was disgusted with how many people were jammed into this plane. The woman next to me was sniffling. I was so uncomfortable the entire time."

Pros: "Seats were comfortable didn’t have to pay extra for my personal day crew was polite"

Pros: "Crew was pleasant."

Cons: "Too much advertisement!!!! Between the credit card offers and aa advantage program it’s overwhelming. When trying to enjoy the onboard entertainment it was once ahead too much advertising. Overkill!!!!"

Pros: "They crew was extremely attentive."
Cons: "No tv screens and internet was shoddy."

Cons: "30 min late"

Pros: "Plane was newer than I expected. Had tv monitors on the back of seat headrests."
Cons: "The flight was delayed an hour because the flight crew was late."

Cons: "Left on time and arrived early:)"

Pros: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."

Pros: "Flight going to Cabo was delayed and coming back to California was delayed. Ridiculous!!!!"
Cons: "Be on time"

Pros: "NOTHING"
Cons: "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."

Pros: "Average with nothing exceptional. My wife requires a wheelchair and that gets you through the process from chair side to boarding with no lines to wait in. But that’s normal for any airline and it’s usually the airport service."
Cons: "The usual, roomier seats, on time"

Cons: "It wasn’t temperature balanced. Cold then hot hot."

Pros: "Made it to my destination"
Cons: "2-hour delay in the plan after departure from the gate for maintenance. The seats are so small that my knees hit the seat in front of me the entire flight."

Pros: "Excellent beverage service and opportunity to purchase food"
Cons: "How to connect to AA in flight entertainment. Always takes forever to connect"

Pros: "The crew was unpolished in the aspects of customer service. That being said they did respond fully to medical emergency, sought aid and landed us safely even if they panicked the entire time."
Cons: "The on board wifi didnt work and there were no seat back screens so the only entertainment was watching the flight attendants pull everyone with emergency response training out.of their seats to assist a distressed passenger"

Pros: "Shory"

Pros: "miserable. Flight."

Pros: "Short flight."

Cons: "Keeping travelers updated with gate changes and issues that may occur with flights"

Pros: "Short and great"
Cons: "Everything ok"

Pros: "great trip and crew"

Pros: "great trip and crew"

Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."

Pros: "Nothing"
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."

Cons: "Flight was delayed"

Pros: "Smooth operation!"
Cons: "Boarding a slight bit disorganized"

Cons: "Flight was cancelled by American. Had to fly delta to dtw! Yuk"

Cons: "Gate agent told me it wasn't his job to quickly verify if my luggage had made it on the plane after my 10 minute sprint in PHX. I know at my job, I don't get the luxury of telling customers "it's not my job", especially when the customer has had a bad experience with us."

Pros: "Enough leg room. Free movies"
Cons: "Nothing really"

Pros: "The staff was very helpful"
Cons: "I did not like the fact that, I was ask to help a non English person, whom spoke French find their way to the departure area from check in. I could not understand their broken English. That I feel is the job of the person or staff trying to check them in."

Pros: "Excellent. on Time. Friendly crew"

Pros: "Planes were punctual and smooth flight"

Cons: "don’t know! didn’t get to phoenix because of plane issues"

Cons: "The flight was a bit delayed and was not cleaned at all, may be because of short of time, but minimized the further delay, so acceptable."

Cons: "When you are running late to make the flight it’s stressful enough. The last you need is an employee at the gate telling you that your caused the flight to leave late. By the way we took our seats and waited about 15 minutes before we pulled away from the gate and landed early. Airlines should recognize this is stressful for their customers and be trained to handle it differently. Furthermore most delays are not caused by customers. Also don’t charge $10 for a stale sandwich."

Pros: "no drama, all comfort"
Cons: "Nothing"

Cons: "Essentially a bus ride with the comfort of a wooden bench."

Pros: "Prompt boarding"
Cons: "I could never sync in the entertainment app and wifi"

Cons: "No entertainment no preboard with kids :( late flight."

Pros: "nothing"
Cons: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."

Pros: "Seat was comfortable"
Cons: "Gate agent told me my bag would fit under seat but when I got on board found it would not and had to do gate check."

Pros: "Crew was attentive but not overly friendly. Never saw any of them with a smile. Maybe a long day for them.."
Cons: "Flight was delayed 30 minutes. Gate crew never announced business class boarding. As a result getting to the gate was a madhouse because all passangers jammed the boarding area. The food was not very good at all. Chicken was very dry. Earphones did not work So we could not enjoy the movie. Same problem on the way down. The seats on the 737 are anything but comfortable. Clearly more roomy in business class but not able to relax."

Pros: "Friendly, efficient service."
Cons: "Nothing."

Pros: "The flight attendant lady from 1st class/Business held my suit jacket for me to grab on the way out. Simple thing, but very thoughtful and kind. Love it."
Cons: "The negatives are puny compared to what made me happy in this trip. Thanks AA! Please thank that nice lady for me!"

Pros: "Friendly, efficient staff. Quick boarding process"
Cons: "Flight was delayed by a few minutes"

Pros: "Beach pool fishing n company"
Cons: "Heat"

Cons: "Flight cancelled to begin the trip. They did however help us get a flight on Alaska to get us to los cobos"