Daily cleaning, installation of cabin HEPA filters on flights from Zurich to Alaska
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Alaska.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Alaska is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Alaska with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Alaska up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Excellent crew."
Cons: "Gate agents were a little snippy."
Cons: "I adore delta! Great airline, I fly delta whenever possible"
Pros: "Leg room in comfort +"
Cons: "Removal of food trays could be done sooner"
Cons: "I would ask that the gate does not share in detail reason for delay in seat assignment is related to getting a family sitting together when the basic rules should apply unilaterally."
Cons: "The flight was delayed an hour."
Pros: "crew with good attitude"
Cons: "food was a waste of time, of energy, of bread, etc"
Pros: "The crewe members were great."
Cons: "Great flight. We were delayed but the crew kept us well informed and tried to make up time in the air"
Pros: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Cons: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Cons: "Delta Comfort was no where near as good as a similar class on other airlines, such as Air France or KLM."
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "Food really bad on both segments."
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "It was delayed"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Cons: "Just not very pleasant, I guess you get what you pay for"
Pros: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Cons: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "Kayak tells u the baggage claim and the new gAtes"
Pros: "Very professional and courteous"
Pros: "Two Delta agents a kiosk assistance were not aware of the Hurricane Irma policy of waiving baggage fees to my destination. I informed them that the website indicated it would waive baggage fees to certain destinations if checked in at the airport before a certain date. Another Delta agent nearby had to show them a copy of the policy before I could get my baggage fees waived."
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."
Pros: "Delta did a great job - you absolutely can not complain about the food/drink service as they are seemingly constantly walking through the aisles to offer more food and drinks. The coffee is kind of lousy, but I'm sure it is a tremendous challenge to serve good coffee on an airplane."
Cons: "My entertainment system was essentially broken - one of the crew members was very helpful in helping me try to fix it and then giving a voucher for what I thought was a reasonable amount."
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Food was good for coach. Took off and landed on time"
Cons: "Cramped in coach. Observed a little bickering between crew members on movement of carts down the aisles. Seat back entertainment controls very slow in response time."
Pros: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Cons: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Cons: "Having delayed flights"
Cons: "Boarding in LA was. Mess"
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Friendly staff/ comfortable seating."
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "Delta provided a superior experience!"
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Pros: "Not much."
Cons: "We disliked that our baggage was lost and we do not have it two days later."
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Flight was fine"
Cons: "Check in (i could not do it online) and the 82 chf cost to check a suitcase"
Cons: "Bathroom faucet awful. Seats in premium economy not comfortable."
Pros: "Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min."
Cons: "Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok."
Pros: "The crew was really good"
Cons: "Perhaps seats just a bit more confortable. Overall a very good airline"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Cons: "T5 needs many more drinking fountains."
Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Pros: "Friendly crew,"
Pros: "Crew and flight were fine"
Cons: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Pros: "The seat was comfortable, and the crew was friendly"
Pros: "I liked crew's friendly attitudes."
Pros: "Excellence view of London performered by the pilot. Very please with that."
Cons: "All good except for the seat, let my neck with a bit of pain."
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Cons: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."
Cons: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."
Cons: "Too many delays"
Pros: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Cons: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Cons: "The flight was late and the info was not shared. The attendants were not helpful and were unkind. The food was served in a strange timing."
Pros: "Empty seats next to us."
Cons: "1 hour delay (not BA's fault) confusion as to gate location"
Pros: "Everything else"
Cons: "A 30 minute delay in taking off caused by de-icing."
Pros: "The flight was cancelled"
Cons: "The flight was cancelled"
Pros: "Nothing really"
Cons: "Quality of service, the fact that they charge you for a bottle of water!"
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Pros: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pros: "the first flight from Chicago to London was great. very good aircraft."
Pros: "Crew and pilot were very friendly"
Cons: "No free food, no entertainment"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Pros: "Clean, informative pilot"
Cons: "2 hours delay!"
Cons: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."
Cons: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."
Cons: "Bad boarding, problem with booking (BA fault), overall worse than budge airline"
Cons: "We booked seats in row 30, and your seat plan showed more than 30 rows, i think it was 36, but we landed up at the back against the toilets would never have booked if aware there were only 30 rows, and to top it by the time sandwiches got to us only wraps lef, not happy at all"
Pros: "The crew was great. My meal was good too!"
Cons: "the older plane did not have personal air vents and it was hotter then I would have liked. Also being in the last row of a section allows us not recline as much while the people in front could recline more, which made for a cramp feeling during the flight."
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Pros: "Nothing - absolutely nothing."
Cons: "A 30-year old 767. Broken headrests on seats. Late departure with no rationale offered. Usual (by now) pathetic fare ordered as food and beverages at a cost. Surly aervice. All at a premium price."
Pros: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Cons: "Short haul flights food not served and need to be purchased"
Pros: "Not enough room in the seating area"
Cons: "A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy."
Pros: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"
Pros: "The trip was adequate in all aspects for a short haul flight"
Cons: "It was very difficult to get our seat assignments.. We had to wait till the last day."
Pros: "I was able to check in on an earlier flight which helped me to arrive an hour earlier."
Cons: "British Airways do not have access to a gate so always have to take a bus to airplane."
Pros: "I loved everything about the trip. From the aircraft to the crew. Jaime (flight attendant) became like a friend on that trip. I will use British Airways for every flight to Europe going forward."
Pros: "The lounge services and staff at the airport."
Cons: "seats and surfaces not so clean in club world."
Pros: "Size of plane"
Cons: "Our buggy was broken at landing, fragmented communication at each contact point- embarassing for a company like BA and frustrating for loyal customers like myself"
Pros: "Ran on time"
Cons: "Boarding via the tarmac; check-in staff did not assign a seat for ongoing flight legs, desp"
Cons: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"
Pros: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Cons: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Cons: "Smooth flight. Left on time arrived on time."
Cons: "Customers service, politeness and general helpfulness"
Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"
Pros: "Flight was relatively smooth and arrived more than thirty minutes early."
Cons: "Flight attendants did the basics without showing any enthusiasm for their job or appreciation for the passengers in business class. Food service in business class was uninspiring as there was no element of "international cuisine" on a flight where some dining creativity would have been welcome."
Pros: "On time. Fast boarding. Comfortable seating."
Pros: "Old aircraft. No media at the seats. Why are old aircraft still being used?"
Cons: "Basically everything. For the price, the flight on AA across the sea was horrible."
Pros: "The food and the movies!"
Cons: "The air on the plane was stale and I could barely breathe the entire flight. I feel sick and light headed after that one."
Cons: "4 hour delay is unacceptable"
Pros: "There were very helpful when we really needed help."
Cons: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."
Cons: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Cons: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Cons: "It would’ve been nice if we made it to fort Meyers!"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Nothing special."
Cons: "There were no inflight entertainment. This is the only international flight I have ever taken that didn’t have any. For an 8+ hour flight, it’s ridiculous not to. The food was also worse than typical airline food."
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Cons: "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
Pros: "The entertaining, the aircraft"
Cons: "The food"
Pros: "Flight was great!"
Cons: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Pros: "We got there."
Cons: "We found the chart listing gate where we should go. We went there. Told the last listed flight was late so stayed there. With no announcement the gate board listed a different flight. We asked and was told gate was changed. What a surprise, Went to the info board and had to RUN to our new gate. Barely made it on time. This is awful communication."
Cons: "Flight delayed multiple times and then again upon landing at destination."
Pros: "Great flight, on time, comfortable with great takeoff and landing"
Cons: "Recommended to all my friends"
Pros: "Entertainment was good. Food was pretty decent considering it was gluten free. Wish there were more snacks on command kind of thing. I got really hungry. The guy working at the madrid ticketing counter that helped me check in my bags. Super cool dude. Very easy to talk to. Spoke perfect English and spanish because he was raised in usa but his mom is from spain. He was very detailed in I was going to have to navigate both madrid and dallas airports."
Cons: "The VERY first American Airline lady I met at Madrid airport who was like the first greeter. I was looking at all the different posted signs to see where to go and she says “hola” and i say “hola” back. She asked me which class i was in i said whichever the normal one is. All while im inching my way towards where i seem to already to know where to go. The lady kind of snaps at me and says “stop excuse me im talking to you.” I wasnt really walking away from this lady, i was inching towards what seemed to be i needed to go(and in fact was where i needed to go). I am fully capable of listening and moving at the same time. I dont need to be scolded like 5 year old child because she thinks I wasn’t listening to her. I was listening and progressing towards the place i need to be at the same time and also using two different languages in my head in order to talk to her. So that is just what i would call mulitasking for a person and not grounds for someone to use a parenting tactic on another adult at 730am."
Pros: "Boarding staff helped me change to a seat that was suited better for my child and I- I was SO grateful. During the flight, flight staff made sure my child was happy/comfortable which meant a lot to me."
Cons: "The normal things- better cushioned seats with some lumbar for those of us with back/nerve issues; a little wider seat options in economy for heavier people or those with lap infants; Honestly I’m reaching because I was just really happy with my flight/plane/crew service."
Pros: "Enough leg room. Free movies"
Cons: "Nothing really"
Cons: "We had to sit in separate sections on the flight."
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Pros: "Efficient, nice crew."
Cons: "Seats were rock hard. Terrible situation for a long flight."
Pros: "Amazing entertainment selection, comfortable."
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Pros: "Crew does it’s best under miserable conditions. I love a nonstop flight."
Cons: "We were delayed over half an hour due to a broken tray table. Really. A 5 hour flight has no meals available, not even ones you can buy. Water and drinks were brought around once. ONCE in 5 hours. My husband and I were crammed in Middle seats 2 rows apart. And we had to pay extra to get those. Because they charge to check bags everyone brings their carryons on board."
Pros: "Good staff."
Cons: "Old plane, broken entertainment system, and blankets were not clean on a 9 hour flight."
Cons: "My flight was delayed an hour plus and I missed my rental car reservation. So now I'm stuck wih no car."
Cons: "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
Pros: "Comfortable seats, good price"
Cons: "No own TV, plane visibly old"
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "Friendly staff. Landed early. Offered a free bag."
Cons: "They moved the flight earlier, which was not fun. And, there were no entertainment centers."
Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Pros: "Comfy and friendly. What's not to like up front?"
Pros: "the airlines did try to accommodate by giving us optional flight when our connecting flight got cancelled"
Cons: "No meal options for vegetarians for breakfast. They just gave everyone a turkey sandwich. Rude, frustated and sarcastic staff"
Pros: "Slick boarding"
Cons: "No movies on way out."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Pros: "Service and staff were great!"
Pros: "I missed my flight due to LA traffic. American Airlines was very accommodating. They put me at ease and helped reach my destination. I wasn't treated like it was my fault. They totally understood and were very compassionate. Thank you."
Pros: "Food was great and the service!!"
Pros: "I like the entertainment."
Cons: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Pros: "The movies were great and the staff was friendly"
Cons: "Baggage claim at IAD"
Pros: "After not letting us on the flight, they airline re-routed us, which ended up working out well. they were patient and reassuring when doing so."
Cons: "Our Hamburg flight was 10-15 mins late. We arrived at the gate for our next leg to find the doors locked 10 mins before flight departure. They knew we were on a connector that was late but just bumped us off."
Pros: "The crew was super friendly. The seats were ok but for a 12 hour flight nothing would be perfect."
Cons: "I think it went as well as possible. No delays in boarding and only short delay waiting for a gate at SFO. The flight crew were very friendly and drinks and food were adequate."
Pros: "lousy crew — one was too busy reading his newspaper to bother telling people who were waiting for the toilet that there was another unmarked toilet right behind where the people were waiting"
Cons: "a newer plane. the plane was so old that there were no monitors and the seats were very difficult tilt back (about two inches)"
Pros: "More leg room on Swiss Air flight I ended up getting rebooked on and smaller plane seating only 2 on the sides, so much better than bigger Air Canada plane on outbound flight to Europe"
Cons: "Again, I did not make the DC flight,not delayed as an email had announced but closed at least 20 mins prior to departure, so no one was let in (after running through Zurich airport, again, no help). Rebooking possible and easy for my route, difficult for those going to DC and further west."
Pros: "The food."
Pros: "It was a united operated flight with a united airplane and crew. Seats and space were much more comfortable."
Cons: "Better food options, better quality snacks."
Pros: "Attentive crew. Current movies available. Economy seats were fine."
Cons: "In general, airline food stinks. In Economy, UA is no exception. Bring your own sandwiches or salads. You'd think they could do better on long-haul flights."
Pros: "Everything about the airlines and aircraft and crew make you feel like you’re flying first class even when you’re not. The plane was immaculate, foot was gourmet (and A LOT of it!) and crew was professional, friendly and efficient. I will plan on scheduling all my international flights with Swiss Airlines when possible. We even flew on a shorter flight with them and still received a good sized meal."
Cons: "We missed this flight."
Pros: "Very nice FLY and fantastic weather. No turbulence THAT all. UNITED CAPITAN AND CREW, nice. Thanks to GOD a nice fly in ALL aspects."
Cons: "To be honest, everything was OK."
Cons: "We were late to catch flight to Washington. Our lodges were lost and we have to wait over two hours till they find it."
Cons: "The flight was delayed 6 hours. No notification till early morning of flight. If known ahead of time would have stayed in France a day longer. Picked for security which was fine except stood in line for 1/2 hr. while those suppose to check us were sitting and laying around. Make me too late for helping my husband ( in a wheelchair) onto plane."
Cons: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Pros: "Everything was great in the plane - service, pleasant stewards, food was tasty."
Cons: "The gate was changed at the airport after my boarding pass was issued. I would never have known except that another passenger was looking for colleagues to let them know. And the flight number was also changed, and different than my printed boarding pass."
Cons: "Not a kind service"
Cons: "Up graded seat but didn't get to board till last."
Pros: "Safe travel"
Cons: "Cramped and warm"
Cons: "The plane was over 3 hours late, and then at landing we sat for 30 minutes waiting for a gate"
Cons: "The boarding process took forever! Had to go through multiple questionare"
Pros: "Excellent service ample legroom"
Pros: "Crew was very nice."
Pros: "more room in the seats"
Cons: "movie choices were meh, but I guess that's a personal preference"
Pros: "The whole experience was good. This would be my favorite airlines in the future to travel anywhere"
Cons: "I would have preferred some more quantity of food"
Cons: "Mediocre service, cold bread, impolite staff"
Pros: "I upgraded to premium economy and was glad I did. Extra space and and empty chair next to me."
Cons: "For a 9 hour flight, food wasn't filling nor was there enough. I wouldn't have even minded paying a little extra for snacks but a small dinner and small sandwich as a snack was all there was. Plenty of drinks though. My day did not recline all the way, I only got it to move an inch or so."
Pros: "Great flight everyone was really helpful thank you United."
Pros: "Check-in Staff were friendly and efficient. Undersold flight, so they reseated several people to give them an adjacent vacant seat, so I got to sleep curled up. Great on an 9 hour early morning flight (7am check-in, up at 3:30). Boarding and flight staff were great too."
Pros: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Cons: "Long check-in time, bad in flight service, dalyed luggage arrival."
Pros: "Finally home!"
Pros: "Crew was great. They obviously all liked each other and that feeling was felt by me and hopefully the other passengers 767 seat arrangement across the rows is very good (2,3,2)"
Pros: "Entertainment was very good"
Cons: "It was freezing cold. Apparently something went wrong with AC system as even despite numerous complaints by passengers nothing could be done. Spending 9 hours in a freezing cold plane already has affected my and my husvand's health as we are both now coughing and with blocked noses."
Pros: "Service 0"
Cons: "Service is very bad"
Pros: "People were courteous as expected but as usual the 1st class took precedence. Big deal they pay extra for what, not to eat 1 ounce snack foods and cans of soda."
Cons: "The room and the food was horrible. Seems like every time I take a flight people get stuffed into planes like sardines. Also the food selection was nonexistent. There was not enough qty for each person on the flight and the food choices are subpar and very expensive. If u ask me with the exorbant cost of flight to include now the cost to bring luggage is horrible. What happened to the days when airlines actually cared for their customers. I guess those days are long gone. I have been in he military over 17 years and not once have I received a courtesy upgrade to 1st class and I have flew over the world. Guess it's all about the money. And have to pay for entertainment....go figure and why isn't there outlets on every seta in every row. Is that too much to ask!"
Pros: "The flight seemed a little more steady and more drinks were offered."
Cons: "The flight from Chicago to Fairbanks was a little better, but when it came time for me to use the restroom, the flight attendant was quite rude. I explained I had been waiting for the past 2 hours but she didn't seem to care. The seats were terribly uncomfortable."
Pros: "Good food and frequent water service. Pleasant attendant s"
Cons: "Malfunctioning seat in front of me"
Cons: "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
Cons: "Because of the short connection time the group of people including me made it to the gate a bit late. However the plane was still at the gate and did not leave for another 15 minutes. But they refused to take us on board saying t was too late, as a result: They sent us with the next flight to Chicago instead of Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Pros: "Fortunately I had three seats to myself so I stretched out and got some sleep after the meal. Many movies to choose from for entertainment."
Cons: "united food is the worst"
Pros: "Many selection of movies to watch. There were also a nice selection of shows to watch."
Cons: "The lunch services because they ran out of one the pasta section before they even got to my row. Also the landing was a little rough"
Pros: "Straightforward, routine, on time, cheerful staff."
Cons: "Announcements made in piercing tones' I understand the necessity and that they are made in several languages, however they were loud and jarring.."
Cons: "Touch screen did not work on display unit. Was fine because I read, but still."
Pros: "Flight attendants were friendly and welcoming when service was provided. The food was delicious - quinoa salad was unexpected and delicious. Also enjoyed the ice cream at the end of the meal"
Cons: "The flight on the ticket stated it was a Swiss flight operated by United. When we arrived we asked which kiosk to check in and we were misinformed. It would be a time saver if the airlines would educate their employees on where the customer should check in."
Pros: "The flight was very smooth and the crew was friendly."
Cons: "Checking in at Zurich airport was a long nightmare especially using the terminals to get boarding passes (there were three, one was broken, and other people had such a hard time using those two that there was a massive queue and I worried I would be late!). Other than that it was very lovely"
Cons: "food is so bad, low quality and small portion looong period before main meal and last meal"
Cons: "I was flying from Pittsburgh to Chicago to Fairbanks. My flight from Pittsburgh was delayed. My connecting flight from Chicago to Fairbanks was in the very next gate. But as I exited my first flight, my connecting flight pulled away from the gate. I was extremely disappointed."
Airlines flying from Zurich to Alaska have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zurich to Alaska
Masks required on board, masks provided on flights from Zurich to Alaska
Social distancing seating
Middle seats unavailable to book on flights from Zurich to Alaska
Testing for antibodies, testing for symptoms for flights from Zurich to Alaska
Waiving of change fees. Search flexible flights from Zurich to Alaska