Business class seating in Swiss really is just Economy seating minus the middle passenger
No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.
Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).
The flight was very nice but the food selection for the people in the last rows was limited to vegetarian meals only. I think vegetarian meal should not be offered as a main selection.
Drinking water could be in more sustainable packaging than plastic bottles
They lost my luggage on December 30th. It is now January 3rd and i still don’t have it. I’ve called lost and found multiple times and they cannot provide an update. They keep saying one day and then it gets postponed again. This is ridiculous and unprofessional. It’s infringing on my vacation. I have stressed how important it is for me to have my suitcase right away. It should have been resolved within 1-2 days.
Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess
0lane 2qs on tim3. Very bad food. No free wifi, only for texts. Entertainment poor and hard to access.
At boarding, the locations where we had to have our passports checked prior to boarding were very unclear. Occasional staff wandered around telling people, but in busy area of the terminal this was not obvious. It was also located well after the check in desk in terms of walking to the gate. The Premium Economy service was attentive and warm. The only big draw back was lack of restrooms, and no division or even curtain between PE and Economy.
We had seats between the bathroom and a screaming baby, and did not have enough room to lay my head down on the tray table. Not ideal.
My experience with British Airways was fine and dandy. Nothing truly negative to report. However, I was. asked to check my carryon bag all the way through to my desitination which prompted some huge problems. Thank goodness I kept a foldable-personal-item-bag in my carryon. I was asked to remove my valuable electronic belongings from my personal item bag, which was a camera bag full of expensive lenses and camera equipment, into another bag for the flight because it was "too big". Farbeit from me for asking further questions, but the bag was let through when I departed to Paris from America with no problems at all as I was able to explain that it was slightly oversized due to being a camera bag with a layer of protective foam which made it slightly larger. Still, this bag could and did fit perfectly under my airplain seat during my departure from America. On the flight back though, this was not the case and I was asked to remove highly valuable personal items, stow my camera bag in my checked bag, and then had to pay and overweight fee. Kinda bogus, but I was tired and wanted to get home so I complied. Regardless, it would have been nice to have had my bag retrieved during the London to Pittsburgh flight so I could put on new clothes and freshen up before take off.
The staff was extremely friendly and nice. Overall, the flight was pleasant, and the food was good. They asked me to check in my smaller cabin luggage suitcase in Mumbai as the flight was full. Fortunately, I had packed a spare set of clothes in my laptop bag so I was okay.
Flight was delayed by over two hours and that meant my connecting flight was in jeopardy but there was no acknowledgement or help from the BA staff
The gate agent made me check my carry-on in Denver, even though I've traveled all over taking this case on the plane. Beware folks. Food in Premium Economy was quite good - excellent blanket! Flight attendants on the Heathrow-to-Budapest flight on 3-27-2026 were quite snappy. I got a frown when asked to unscrew the water bottle cap for me (I had a cast on my right arm). Also woke up right when they were handing out biscuits. She had given my rowmates one and was in the process of giving water when I asked for a biscuit. She scolded me and said, "You snooze, you lose". She did give me one, but I thought that comment was uncalled for.
Business class on British Air with the Airbus 320 means the same seating as main cabin ( 3 - 3), but with the middle seat of each three-seat row blocked off to become a platform/table. This is decidedly NOT a business class experience. Other aspects of the flight were fine.
I Keep your expectations to low to middling with BA, or most European/ US airlines these days.
Wish the food and overall service was better. They treat Business class passengers same as economy
Old plane, sold out on snacks, just trashy seats..broken..etc
Good flight. Only negative was the bus journey from plane to the terminal. Didn’t exit t this either BA at T5
Nothing! They canceled our flight to Greece the morning we were supposed to leave and offered us another one 5 days later (for a 9 day trip). They said it was an “operational decision”! Yeah a 777 that was 2/3rds empty, so they probably sent it to the Middle East to make a fortune getting people out of there!!
