Daily cleaning, installation of cabin HEPA filters on flights from Zurich to Massachusetts
United Airlines and SWISS have all waived their change and cancellation fees on flights from Zurich to Massachusetts. Confirm policies on booking site.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 8h 25m
The cheapest ticket to Massachusetts from Zurich found in the last 72 hours was $279 one-way, and $313 round-trip. The most popular route is from Zurich to Boston, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $279.
SWISS flies most frequently to Boston from Zurich.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "I was fortunate the person in front didn’t lean back"
Cons: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Pros: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Cons: "Cost of extra bag. Also size limit for overhead carryon"
Pros: "Great. Very smooth and comfortable!"
Cons: "Same reason as above."
Pros: "When you lose your phone in the business class seat and a technician goes to find it once you land in Zurich and the day that it has miraculously disappeared there isn’t much to like at all about Swiss Airlines. Swiss Airlines isn’t going to hear the end of this is they don’t agree to replace my son’s phone. My husband is a lawyer and we are prepared to bring this to the public."
Cons: "My son dropped his phone in business class seat and the ground staff technician claimed it wasn’t there. Theft at its best! Swiss Air better take responsibility for their shady staff and agree to replace my don’s Phone promptly or we will take this to the public eye and courts. I’m sure we could get a big class action suit."
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Cons: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Pros: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Cons: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Pros: "Same as above"
Cons: "SAME AS ABOVE"
Pros: "See above."
Cons: "Hard to see monitor for films and to hear through earpiece."
Cons: "We were scheduled for a 55 minute layover in Zurich which was not nearly enough time. Our plane was 10 minutes late in landing but our next flight was delayed 5 minutes. We had to take a bus from the plane to the terminal, go through immigration with very long lines, take a tram to our departure terminal and then run to our gate which was at the end of a very long hallway. Luckily they held the plane but it was very stressful and exhausting getting to our plane."
Pros: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Cons: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Pros: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Cons: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Pros: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Pros: "On Board Service"
Pros: "Amazing staff .."
Pros: "Very courteous attendants."
Pros: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Cons: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Pros: "Small screens. Hard to use"
Pros: "Flight is conformable.. Crew was fine."
Cons: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Cons: "space at my feet!"
Cons: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Pros: "They are the best airline flying to Boston."
Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"
Cons: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Cons: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Pros: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."
Cons: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Pros: "good entertainment system"
Cons: "not enough leg room"
Cons: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."
Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Pros: "Same as above!"
Pros: "Flight attendants"
Cons: "No space, bad video screens (especially important for a long flight with a 3 year old) with terrible image and sound quality, even with my good headphones."
Pros: "Attentive crew offwring water frequentlyflight"
Cons: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Cons: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pros: "The crew was very nice, I felt bad for them as people were constantly complaining."
Cons: "The tv's did not work, was extremely disappointing."
Cons: "Same as above."
Cons: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"
Cons: "Would have been 5 stars overall if not for two hours of a child kicking me seat and occasionally poking my arm."
Pros: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Cons: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Pros: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Cons: "Controll the quantity of packages per person"
Pros: "We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed."
Pros: "Seat was not super comfortable."
Cons: "Lufthansa left us stranded in Dublin"
Pros: "Smooth. No turbulence. On time."
Cons: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."
Cons: "Retrieval of my luggage in Boston took over 45 minutes. What good is it having Global Entry when other passengers behind me in Customs are getting their bags first?!?!?! Make good on my inconvenience Luftwaff."
Cons: "Nothing to note"
Cons: "Totally Re routed. Bleh."
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "Short trip"
Pros: "I boarded despite being very late from connection"
Cons: "Very stressful to make the late connection. Lost bags due to short connection expected but not well enabled. No communication until I initiated call following day despite submitting lost baggage form. Seats are too close together - when reclined in front I could not use my laptop as not enough space to open my screen. Was able to move to a different seat to ok."
Pros: "Nothing. But I did arrive on time"
Cons: "I will try to avoid Lufthansa if I can"
Pros: "Very comfortable journey, was a pleasure to travel."
Pros: "Good variety of on-board entertainment"
Cons: "We were in last row of our section of the plane and space was very cramped, especially for my 6'1" husband. It was not a very physically comfortable flight."
Pros: "nice clean plane"
Cons: "the wifi is free but doesn‘t work. flynet app didn‘t pair"
Pros: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Pros: "Friendly and efficient staff."
Pros: "Where is my bag"
Cons: "Where is my bag"
Cons: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Pros: "Punctuality, the entertainment system"
Cons: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."
Pros: "The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight."
Pros: "Real silverware and glasses for dinner and the best blanket on any flight I've ever taken."
Cons: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."
Pros: "The crew was very helpful, attentive, and friendly."
Cons: "The vegetarian (Lacto ovo) meal options were terrible. The seat comfort level was okay, but nothing to write home about."
Pros: "same as above"
Cons: "same as above"
Cons: "The seat-back screens were very annoying and not very responsive."
Pros: "i received an unexpected upgrade which worked out very well."
Cons: "Very long delays"
Pros: "Crew very efficient and professional"
Cons: "TV didn't work"
Pros: "I like everything about your operation. my experience with you was far better to what i experienced fly another airline last time i visited United States. thank you."
Cons: "The connecting times between the flights was very tight. Especially as the line for the passport check in Frankfurt was so long. And then the gate was so far away. A mad dash. Stressful."
Cons: "Delayed taking off due to airport queue."
Pros: "Very family-friendly"
Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Cons: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Pros: "Lufthansa was great . It was just that the weather did not cooperate in Boston."
Pros: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Cons: "Lufthansa cancelled my flight at midnight before Thanksgiving and left me with no option to get home for the Holiday."
Pros: "The staff was very friendly once I managed through the line for the rebooking because of the strike."
Cons: "Strike holding passengers hostages. This was not the reputation of Lufthansa and the poor relationship between the staff and managment in the past 2 years will make me reconsider travelling with this company."
Cons: "Person in front of my reclined while I was eating"
Pros: "Smooth flight. Prompt departure and easy boarding."
Cons: "Limited dinner choices. Goulash served on flight home to Boston was inedible."
Pros: "The food was terrible. Your seat space is exceptionally small. I am small but others of greater stature cannot really fit and then they encroach into my space. Makes for an uncomfortably long journey. Your attendants were most attentive."
Cons: "The food, food, food."
Pros: "caring attendants"
Cons: "some food"
Pros: "same as above"
Cons: "same as above And landing was extremely hard.!"
Cons: "I saw fly inside the cabin, disgusting."
Pros: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."
Pros: "Takeoff was on time and efficient."
Pros: "same as above"
Cons: "same as above"
Cons: "Patronizing crew."
Pros: "Staff were polite"
Cons: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pros: "Terrific hot breakfast in bus. class"
Cons: "Window did not darken like the others."
Cons: "When its rain we shouldn’t walk to the air plain"
Cons: "The plane is so old..,"
Cons: "Flight got cancelled"
Pros: "The aircraft"
Cons: "No overbooking next time!"
Pros: "No delay and nice staff"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Cons: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Cons: "Long haul flight made pleasant by KLM"
Pros: "Quick flight"
Pros: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Cons: "No reading light in my seat..."
Pros: "Crew was in a festive mood, the meal was unexpectedly delicious"
Cons: "Seats ok, but could be more comfy"
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "Interior of the plane was clean. Smooth landing."
Cons: "Pilot did not avoid turbulence"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Everything is top notch for an airline company."
Cons: "Nothing.... I enjoyed every moment of the flight."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Cons: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pros: "Very friendly crew"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Cons: "Dutch sub titels would be nice."
Pros: "Good efficient flight crew friendly and helpful"
Pros: "Short-hop flight, fit for purpose."
Pros: "Easy boarding, plenty of room"
Cons: "Two hours delay in the start."
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Economy class product offers good value for money."
Cons: "Boarding processes could be enforced consistently."
Pros: "On-time Quick boarding Friendly staff"
Cons: "Only pre-security lounge (Air France) that is open till 19:00."
Cons: "My Kosher meal never made it on-board. The cabin (and the airport) were way too cold"
Pros: "Food was of a fairly high standard and so too was the entertainment. At least the Captain was honest in that he admitted KLM's baggage loading process was a mess and caused the delay."
Cons: "A baggage loading problem meant that all baggage needed to be offloaded and then re-loaded......this took 2 hours and then another 20 minute delay due to congestion with air traffic over France! Where were the cabin crew during the delay? They may have not been onboard given their lack of visibility during the delay. The only time they appeared was to distribute a cutlet of water and a packet of dry biscuits. Inflight, apart from the meal service routines, on this 13+ hour flight the crew were notable for not being visible."
Pros: "On time, courteous crew, decent food."
Cons: "Leg room."
Cons: "Me quede un dia completo en Panama en el aeropuerto."
Pros: "the hostess was nice"
Cons: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"
Cons: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."
Pros: "Friendly staff Food was great Constantly handing out water and drinks"
Cons: "Better organized boarding Snacks (only via purchase)"
Cons: "Didn’t have Internet access. No snacks. No headphones. The person at check-in was little rude."
Cons: "I have never seen a smaller seat on a plane in my life. Worst airline ever."
Cons: "I was very surprised, that I had to pay for my luggage. Didn’t have to do that flying from Boston to Munich, but on my way back."
Cons: "They asked everybody to put fit carry-ons in measuring bin and it slowed boarding a lot. Some bags got stuck there, it was quite entertaining :)"
Cons: "The pizza is terrible."
Cons: "I was charged for bags at Frankfurt airport and should not have been. Disputing the charges."
Cons: "See above."
Pros: "Helpful ground staff Luggage didnt got lost Included luggage on ticket"
Cons: "Delayed take off due to some air show in zurich. Not icelandiair problem. No snacks included even peanuts Not much movie - old movies shown"
Cons: "No air nozzle on Zurich to Iceland leg"
Cons: "This is not a comment on Icelandair but more a comment of the connection from our Reykjavik to Boston then Boston home. We had a 2 hr layover. You would think that is enough time? We got off the plane and had customs. The line was impossibly long to get to the kiosks then after the kiosks another impossibly long line to speak to an agent. Perhaps something that scans your boarding pass for your next flight and directs you to a line that will process you more quickly to help you make that flight. Customs ate up most of that 2 hrs. then we had to grab our luggage, recheck it in, go through security again. Going through security we had bought beer in the duty free shop in Munich which was put into a sealed bag (required). Security had to take this beer though a special process (guess what - this process was backed up and they were not going to help you make that connection). We once again had to run to our gate barely making our connection. We are starving (Icelandair - no food and they give no time to get any at the last connection) and no time at this airport to get any because the process to connect was so long."
Cons: "I had to pay for extra luggage, because though I paid for an Economy Standard ticket which does come with checked-in baggage, there was nothing written on my ticket to prove it. I paid for the standard ticket ahead of time specifically. Although the staff were nice enough, for a struggling student, this mix-up was unacceptable. I now find myself making calls and trying to get in contact with both Kayak and Icelandair for a refund of the 88euro. I think I was particularly unlucky, because I was picked twice for special security checks, which pulled me out of the line I was waiting in while the flight was delayed, and I had to re-enter the line at the end. Though I requested window seats, I did not receive one either time (though I knew it wasn't guaranteed). The seats were also uncomfortable with a thick unadjustable headrest; and the air quality was terrible, a bit smelly and very dry. As a frequent flyer (who does fly with icelandair occasionally) this was unusual."
Pros: "movies and music were ok"
Cons: "My daughter booked this for me and went cheap, so partly my fault.. I never spend over five hours on a flight and got zero to eat; no peanuts, no anything.. food, snacks and drinks were way overpriced"
Pros: "Connecting flight was held for connections, thought actually as it turned out it appeared to be corresponding delays."
Cons: "Too-small boarding area closed-off to passengers till nearly boarding time -- no place to sit."
Pros: "The helpful staff, finding me to return documents I had left at the check in counter, cheerfully agreeing to change my seat, making the flight smooth and pleasant."
Cons: "Inadequate space and seating at the gate at Keflavik Airport"
Cons: "Line-up to board was like a cattle round up. And why do they announce everything first in Icelandic? The 3 people on board from Iceland probably speak English anyway."
Pros: "Great route, on time, comfy"
Pros: "Terminal security staff very attentive."
Cons: "Boarding was very crowded."
Pros: "Comfortable, able to sleep."
Cons: "It's a little disappointing that on a longer flight like this, that there is no standard inflight meal."
Cons: "Overall, too many people crammed onto one aircraft."
Cons: "Chaos on last leg Total chaos Was shoved and pushed while waiting to board They need some boarding system Zones or numbers"
Cons: "I've never had this kind of long boarding time... It took about 45minutes for all passengers to board."
Cons: "Rejkjavik aiport is woefully undersized and understaffed to handle the volume of passengers connecting through to other destinations. Jam-packed waiting areas and walking aisles and long queues in restrooms and refreshment areas. A lovely building, but not a pleasant experience at all."
Cons: "See above."
Pros: "Service on the plane was excellent."
Cons: "Reykjavik airport is rough! It is very crowded and boarding was chaotic."
Pros: "good leg space, enough space for carry-on bags, polite staff"
Pros: "I upgraded to Saga class and the service wa first-rate. I really like Icelandair's in-flight entertainment system - it's the best of any plane I have flown. All seats have AC and USB power, and the Saga and Comfort Economy seats, at least, are very comfortable."
Cons: "The line for passport control was enormous, snaking through the corridors, but it moved fairly quickly. I was told that Icelandair holds flights if people are not yet done with passport control. However, once I got to the gate area I was forced to go to the end of a line so long I could not hear announcements nor see the gate display. And finding the right line was a challenge - there were five lines for five gates, extending far past where the signs for the lines were (and the signs were hidden by the people.) When I could finally see the display, it said "Flight closed" even though we were still boarding."
Pros: "They got us from A to B safely...I am grateful. But not a very warm and friendly bunch!"
Cons: "Horrible airline. We will never fly with them again!"
Cons: "No snacks."
Cons: "too many flights landed at KEF at one time. the iceland customs could not handle all the flights at one time. it seems like the idea/plan to make iceland a primary stopover location was done without determining how many flights could descend on the terminal at one time. i was in a line that was almost all the way down the terminal. we truly were processed quickly - but it gave many around us a lot of stress over thinking they would miss their connecting flights. since i had done this before and the exact same thing happened (too many to process in too short a period of time) i reassured the people around us that icelandair holds the connecting flights until all people were processed. it gives a bad look to iceland and icelandair and i am sure could be remedied by changing some arrival/departure times. again, the idea of having iceland be a primary stopover to put them 'on the map' and glean the revenue from the potential travel is excellent, great marketing strategy - but is iceland air shooting them in the foot if they have implemented this plan without the infrastructure - please pass along to iceland- a country i really loved when i visited before this marketing plan!"
Cons: "not enough liquids/beverage service"
Cons: "4 hours in plane without take off, grounded! spoon feeding the 30 minute delays"
Cons: "Long delay because of weather"
Pros: "Kind staff. Free coffee."
Cons: "Witnessed onboard dispute between passenger and a minor passenger over the child's instrument case which was in the older passengers' overhead storage. Also seated next to large family group was difficult."
Cons: "no snacks!"
Pros: "Aircraft was new and modern."
Cons: "Crew members ranging from curt to affirmatively rude. Lack of space in overhead bins. HORRIBLE boarding experience, with no management of lines or explanation of 60-minute delay in boarding. HORRIBLE connection experience in Boston, with no representative at designated desk to recheck luggage for flight onward. Our party of 10 people wound up scattered all over BOS Logan, with 3 of us making it back to FLL intact, 4 losing their bags and 3 others left behind -- all due to poor communication with arriving passengers. DO NOT FLY THIS AIRLINE unless you are prepared for inhospitable service, tight seating, and a DREADFUL boarding and landing process."
Pros: "Spent two hours after boarding before takeoff... plane desperately needs more air circulation and a lower thermostat point."
Pros: "direct service"
Cons: "reservation process by Kayak was the worst....I am moving on to google flights."
Pros: "the price"
Cons: "Head rests are uncomfortable. The Reyjiacik airport is crazy how everything leaves around the same time, so its super crowded! Didn't pick up trash often enough."
Pros: "We were upgraded to economy plus, and it was a wonderful experience!"
Pros: "Price and the fact that they waited to take off until we arrived from Copenhagen"
Cons: "Boarding is awful - just a mad rush of people!!"
Pros: "See above"
Pros: "Icelandair service"
Pros: "Icelandair service"
Cons: "1 h delay from Zurich to Reykjavik Service at the check in counter in Zurich was the worst ever"
Pros: "Over all efficient"
Cons: "Transfers at airport between flights out in the rain."
Pros: "Same as above"
Cons: "Same as above"
Cons: "We were seated at an exit seat which was fine other than the window seat being very, very cold."
Pros: "I love the price!"
Cons: "My chair was broken and wouldn't recline."
Cons: "Food offering"
Pros: "Flight was fine"
Cons: "Check in (i could not do it online) and the 82 chf cost to check a suitcase"
Cons: "The breakfast scone was disgusting but dinner was great!"
Pros: "Very comfortable seats, lots of options for movies and tv to watch on their screens, lots of leg room."
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Cons: "T5 needs many more drinking fountains."
Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Pros: "The seat was comfortable, and the crew was friendly"
Pros: "Absolutely nothing."
Cons: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Cons: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."
Pros: "Cancel month ago, NO money back !!! No good company"
Cons: "Cancel month ago, NO money back ! No good company."
Cons: "40 minutes before landing I wanted to use the toilet but was refused because the seat belt lights were on. So I had to wait till landing. Wasn't really much turbulence at all."
Cons: "Late arrival from Helsinki caused issues. Transit from Terminal 3 to Terminal 5 was problematic. Boarding from a bus is never a positive."
Cons: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Cons: "Check-in at Heathrow was too long, need more staff. Airport lounge was great."
Pros: "Seating quality was good Crew was fine"
Cons: "They could be better, friendlier"
Cons: "Delays and overbooked flights"
Pros: "Everything else"
Cons: "A 30 minute delay in taking off caused by de-icing."
Pros: "Friendly crew...that’s it."
Cons: "Ordering my ticket was a pain, I couldn’t check in online, I was stuck in the middle section in the back for all my flights, they overbooked and we were delayed twice as a result, the entertainment was poor, the food was mediocre, and the seats were not comfortable. There are much better options to fly."
Pros: "Comfortable seat and ample legroom. Drink before takeoff."
Cons: "The uncertainty of whether I would have a seat at all."
Pros: "Very comfortable seating on a 747"
Cons: "It was all great!"
Pros: "Crew were cooperative"
Cons: "There were no veg sandwiches."
Pros: "Much more space than on American Airlines,"
Cons: "was about last being served the meal and the crew member asked for the tray before i was finished. apparently my glasses were on the tray and were thrown away. the entertainment package was good as well as the comfort of the seat even if they allowed very little room between seats. was particularly annoyed that i was guided to go through security again after landing from munich."
Pros: "Clean, informative pilot"
Cons: "2 hours delay!"
Pros: "Great snack options and wide drink assortment"
Cons: "Red wine wasn't that great"
Cons: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."
Cons: "We had made arrangements for a wheelchair all the way thru our trip. Heathrow chairs never showed up and we ended up having to rush. Terrible"
Cons: "Layover at Heathrow airport too long. Confusing or non existing gate announcements."
Pros: "Were very nice and accomodating"
Cons: "Entertainment only worked sporadiaclly, crew tried toreaet it numerous times"
Cons: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."
Cons: "Bad boarding, problem with booking (BA fault), overall worse than budge airline"
Cons: "Opportunity to purchase snacks and have wifi available."
Pros: "The usual competent BA experience."
Cons: "The main meal was a mess. They ran out of the pasta option way too early. Then the tray was covered in useless extras - such as salad dressing (unlabelled, but that's what it looked like) and lime pickle, when the starter was a potato salad that already had a sauce and the main was pasta with tomato sauce and broccoli. They should cut out the extras and spend the savings on better starters and mains."
Pros: "Nothing - absolutely nothing."
Cons: "A 30-year old 767. Broken headrests on seats. Late departure with no rationale offered. Usual (by now) pathetic fare ordered as food and beverages at a cost. Surly aervice. All at a premium price."
Pros: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Pros: "Early, relaxed boarding and departure; upgrade to comfortable seat; friendly and solicitous cabin attendant; large choice of movies."
Cons: "(Not the pilot's fault): Late arrival because landing had to be delayed. Oddly, we almost landed and then had to pull up again - never experienced this before."
Pros: "Quick, smooth flight"
Cons: "Landed over 40 mins ago and still waiting to get off the flight."
Cons: "Wheel chair assistance was very very bad. Airport crew made my parents to walk around 2 miles while changing the gates in London airport."
Pros: "flight crew were very friendly and mostly helpful, except when they could not locate my meal, and i ended up getting about half of what the other diners got."
Cons: "boarding seems intent of creating class divisions. it may be useful for profitability, but it seems quite weird in today's world. food was significantly worse than the food on another flight i had taken the same day, delhi to london. seats are a bit janky and we had problems with the seat ahead reclining too much and not being able to be held upright."
Pros: "Once I was actually at a boarding person to be checked in, the process was quick"
Cons: "Announcement was made to all passengers inn rows 20-40 or so to line up, which we did. Then, we were told only priority passengers were to be boarding. Priority passengers asked where their linne was, and a BA crew member snappishly answered "where the sign says Priority". The sign wasn't able to be seen, and these passengers shouldn't have been faulted for BA's ineptness. After being checked in, I asked an another BA agent where to go. Upon arriving at the aircraft, I was rather frostily told "you're onn the wrong level" and pointed to the stairs. I let them know that I was on the 2nd level due to the direction of the BA staff. My seat space was reduced to a mere 12" when the passenger in front of me abruptly reclined his seat all the way back."
Pros: "Ran on time"
Cons: "Boarding via the tarmac; check-in staff did not assign a seat for ongoing flight legs, desp"
Cons: "Too many announcements over the intercom. Better to say 'hi' at the beginning and then only use the intercom to announce turbulence/etc."
Pros: "The staff was very friendly and helpful. The timing and amount of meal/snacks was more than sufficient. The dinner was pretty tasty!"
Cons: "Nothing out of place as far as I could tell."
Cons: "My flight was cancelled because I missed the first half of a round-trip flight, even though I phoned several times to explain that I still wanted to use the return trip. This practice seems almost criminal. I paid for the flight, I should have been able to use it."
Pros: "This flight was very empty, which made for quick boarding and a comfortable journey. We were on time and luggage came out promptly. Overall a really easy flying experience (despite a bit of turbulence)."
Cons: "The pasta dishes continue to be uninspiring, but at least the dessert was tasty! Also, my last BA flight had outlets for personal electronic devices, which this did not - I would have really appreciated having a way to charge my laptop and keep working."
Pros: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."
Pros: "Upgraded entertainment system"
Cons: "Online check in and seat selection did not work in the 24 hour advance window. I phoned BA a few different times during this interval and they were unable to assist-- they were seeing the same software error."
Cons: "We need more space!! You know that, we know that , everyone knows that"
Airlines flying from Zurich to Massachusetts have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Zurich to Massachusetts
Masks required on board, masks provided on flights from Zurich to Massachusetts
Social distancing seating
Middle seats unavailable to book on flights from Zurich to Massachusetts
Testing for antibodies, testing for symptoms for flights from Zurich to Massachusetts
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