Pros:The staff was friendly. The car was in great condition, and the price was fair.Cons:It was a bit confusing picking up the car. We took the shuttle from the airport but there were no “Ace” signs at the car rental area. I had to ask someone working at a different rental agency how to find them. She called Ace and they picked us up to take us to their location. I would have appreciated more information about the pick up process.Reviewed May 22 2021
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9.2
Pros:I rented just before the advent of tropical storm Barry. Under the difficult circumstances, the staff at ACE was more than accommodating in negotiating the unknowns of the weather. Certainly, their care alleviated an additional worry in a trying time.Reviewed Jul 14 2019
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5.6
Pros:Customer ServiceCons:Car smelled terrible and made everything in it smell terrible.Reviewed Mar 7 2017
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