10.0
Support local companies! If you rent a car in NO, you need to take the shuttle to the rental car agency lot. Ace is just across the street from the big companies. Their prices are far better and the personal experience is nice. Once in the rental lot, Steve came to pick us up immediately. He shuttled us over to the Ace lot and within minutes I was driving away with just what I wanted. Location and accessibility was easy and convenient. Return of car just as easy. I will always rent from Ace while in NO. Thank you Steve.Reviewed Mar 17 2023
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2.0
Do not accept renters who don’t have their own car insurance; no option to purchase insurance through themReviewed Nov 20 2022
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2.0
None of the cars I seen were new than 2018. They were all old by rental company standards. The office was in an old trailer on a non paved lot. The pick up guy was quick picking me up, that’s the only plus about the experience. My car was literally wrecked, bumper falling off, dints all around, different color paint, ripped interior etc. Overall this place shouldn’t be in business.Reviewed Sep 24 2022
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4.0
Car has expire tag. Low tire pressure. Dirt car. Old carReviewed Sep 6 2022
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2.0
The car had so many problems, the seats were all ripped up , engine light on, doors didn’t lock. Dents and scratches all over the car. It was nothing like the picture!! dropping car off you need to pay $12.50 due to their not open twenty four hours. Horrible horrible. Do you guys look into these companies before you put them on your website??? So disappointed!!Reviewed Aug 29 2022
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2.0
Simple I had a reservation but was told even with a reservation they have no cars to rent me. No one else had cars to rent at the airport. I was stuck at the airport. I Paid $56 dollars to get a Lyft ride to Enterprise Rental Car on the West bank. Never use them again.Reviewed Mar 12 2022
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2.0
Location has geographic and mileage restrictions not advertised on booking site, had to rebook my rental through a diff companyReviewed Dec 31 2021
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10.0
Pleased with the entire experience!Reviewed Dec 6 2021
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2.0
Car was covered in rust. 80,000 miles. Didn’t feel safe driving in it. When I returned my car I overheard him telling someone else about a check engine light coming on and that’s OK. I will never ever rent a death trap from here againReviewed Oct 30 2021
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5.9
Great customer service. Old cars, ready to break down.Reviewed Oct 12 2021
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10.0
Pros:The staff was friendly. The car was in great condition, and the price was fair.Cons:It was a bit confusing picking up the car. We took the shuttle from the airport but there were no “Ace” signs at the car rental area. I had to ask someone working at a different rental agency how to find them. She called Ace and they picked us up to take us to their location. I would have appreciated more information about the pick up process.Reviewed May 22 2021
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9.2
Pros:I rented just before the advent of tropical storm Barry. Under the difficult circumstances, the staff at ACE was more than accommodating in negotiating the unknowns of the weather. Certainly, their care alleviated an additional worry in a trying time.Reviewed Jul 14 2019
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