Find reviews that mention:
2.0
Pros:Nothing. Will never try Alamo again.Cons:First, my flight arrival time that I booked (11:30PM) was moved to Alamo's closing time of 6PM (without notice). Second, when I requested a late pickup, they refused. Hertz was accommodating. Third, they offered that I could pick it up the next day. What was I supposed to do, wait at the airport till they opened the next day? Forth, I asked if they were suggesting that I take my business elsewhere, all I got was crickets! Needless to say, I canceled my reservation and took my business to Hertz who set up for both a late night pickup AND an early morning drop-off. All three agents involved in the transaction were courteous and did what they promised. It all worked perfectly! Better yet, the price was HALF what Alamo was charging for their dis-service.Reviewed Jul 3 2021
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8.0
Pros:Yes quick and easy.Reviewed Nov 14 2020
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5.2
Pros:Drop off was easy.Cons:I ordered an economy car, not a minivan. The minivan was ok but when I started it up, the screen said that the tire was low so I had to go back into the airport to tell them. They said it was fine so for four days, I drove around in a minivan that said “tire low”. Not good customer service.Reviewed Oct 18 2020
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2.0
Cons:I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.Reviewed Aug 20 2020
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10.0
Pros:Staff was friendly and accommodating. I would use them again.Cons:This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.Reviewed Jul 12 2020
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8.4
Cons:NothingReviewed Jun 27 2020
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6.0
Pros:Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.Cons:The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.Reviewed Mar 21 2020
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2.0
Pros:Nothing. They gave away my car and didn't have a car to honor my reservation.Cons:They could have honored my reservation. So everything.Reviewed Dec 31 2019
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2.0
Pros:Nothing they didn’t have a vehicle and were overbookedCons:Poor attitude of Customer Service and didn’t offer alternativeReviewed Dec 10 2019
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10.0
Pros:Quick drop off. They were a little overwhelmed at pick upReviewed Oct 14 2019
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5.6
Cons:Car was dirty. Was told that stains and spills are common with the lower cost rentalsReviewed Sep 30 2019
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10.0
Pros:Staff was super cool. Car was perfect for our trip.Cons:All was well.Reviewed Aug 26 2019
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