Book Hertz car rentals at Wilmington New Hanover County Airport

Reviews

Recent reviews

Traveler rating

Excellent

17

Good

5

Okay

4

Mediocre

10

Poor

0

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pick up the cargreat experience

car was cleancredit card

car availablecustomer service

rented a carlocation was closed

friendly staffwrong location

pick up and dropcar was dirty

8.0

Pros:Staff took good care of me.Cons:The car was given to me with a gouge in the tire. Are there no safety checks before renting a car?Reviewed Jun 15 2021

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10.0

Pros:The staff was friendly & helpful. Quick & easy.Reviewed Jun 14 2021

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8.0

Pros:Quality vehicle. Great service.Cons:We got assigned a mini van for a get away with my wife. Would have preferred a car like we indicated.Reviewed May 19 2021

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10.0

Pros:Staff was great. Car was lovely. Pickup processing was fast.Cons:My rental car wasn’t available when I arrived to pick it up. So, i had to wait about 40 minutes for my car but my attendant offered me a handful of freebies to attempt to make it right. I appreciated her honesty about the wait and willingness to compensate.Reviewed Mar 16 2021

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5.2

Cons:Amount I had to pay was more than what I was told on this site.Reviewed Aug 31 2020

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7.2

Pros:The car fit my expectations and needs.Cons:The staff was EXTREMELY rude. When I approached the desk she yelled "no cars!" at me with no explanation. I asked what the point of my reservation was if there were no cars available. She mumbled she'd let me know when one was available in 30-60 minutes. I asked if I'd get the same size that I had reserved and she refused to make eye contact and mumbled that it was being cleaned. I asked her why she was being so rude and she ignored me. I went to wait outside and then she came and yelled for me about 5 minutes later. She didn't talk to me or ask me if I wanted insurance or prepay for gas or anything as she checked me in. She could have easily said the car was being prepared and it would just be a few minutes. Instead she was mean and provided no helpful information. She was a miserable person that caused a lot of unnecessary confusion.Reviewed Aug 17 2020

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2.4

Cons:The pickup receptionist was extremely rude and was not accommodating. The car they provided was not clean, with trash in the cup holder, and not a car I would’ve wanted to drive. Drop off was easy except they completely overcharged me and now I’ll need to call back to get the charges sorted out. The worst car rental experience I’ve had.Reviewed Jul 28 2020

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2.0

Pros:they cancelled my reservation on meCons:not cancelling my reservationReviewed Jul 19 2020

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10.0

Pros:Easy pick up and drop off. Friendly people. Good price.Reviewed Feb 18 2020

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2.8

Pros:The car didn't break down.Cons:When I picked the car up the man behind the counter wasn't very friendly. He told me he had a ton of cars to pick from to give me and then gave me the car that was parked the absolute furthest from the building. He also gave me a car who's RPM's revved up very high when I wasn't accelerating. I had to down shift to L and then back to D to get it to stop. I had a three and a half hour drive late at night on dark and desolate road to deal with this. As a female traveling alone it's needless to say that I felt less than safe. When I dropped the car off the next day the I told the man behind the counter what had happened and he seemed not to care at all. That might have been because his child was running around the office unattended. I guess there is a reason Hertz is the cheapest. Next time I'll spend a little extra money and not have my trip ruined.Reviewed Oct 14 2019

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2.0

Pros:Nothing. No staff was at the desk when our flight arrived. The woman on the 800# was totally unhelpful and told us to come back the next morning. Really? We had to rent with another provider and had to pay a much higher rate.Cons:Have someone at the counter so we can get our car when we arrive. Train your 800# staff to help problem solve for us.Reviewed Sep 9 2019

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9.6

Pros:Staff was friendly and car location was within a short distance from the rental counter.Cons:Didn't realize that the new Chevy Malibus were as difficult to get in and out of.Reviewed Aug 26 2019

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• 10 /10Dollar Car Rentals at ILM
• 5.7 /10Thrifty Car Rentals at ILM
• 7.3 /10Alamo Car Rentals at ILM

• How much does it cost to rent a car from Hertz at Wilmington New Hanover County Airport?

  On average a rental car from Hertz at Wilmington New Hanover County Airport costs $75 per day.

• What is the most popular rental car from Hertz at Wilmington New Hanover County Airport?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Hertz at Wilmington New Hanover County Airport.

• Where can I find Hertz car rentals at Wilmington New Hanover County Airport?

  1740 Airport Blvd is the closest Hertz rental location to Wilmington New Hanover County Airport. The telephone number for this location is +1 910 762 1010.

• Does Hertz offer shuttle or airport pick-up services from Wilmington New Hanover County Airport (ILM)?

  Yes