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I booked the hotel because it was in fairly close proximity to a concert we were going to and because I like the beds at HGI. I didn't realize this was a hotel geared to the medical center. We didn't request a handicapped bathroom , but we got one. The entire room was the shower and there was no way to keep the water from spreading all over the floor (very poorly designed). The beds were okay but not as comfortable as I expected and the parking was a hassle.
Nice staff, useful gym, connected to Starbucks and a good bar Shower handle was broken and had poor water pressure. coffee machine was broken, too.
The people at the desk and in the restaurants could not have been nicer and more helpful. This is a beautiful property with an excellent location.n The breakfast was excellent! Nothing, we loved everything!
Very clean, friendly staff, good location for the purpose I needed it for. The mattresses in the double queen room kept both me and my mother from sleeping both nights of our stay. Also wish that breakfast was included.
Close to everything Friendly staff Nice rooms The bed seemed smaller than a king size.
Well I was held prisoner by the hospital another night... So back to the Hilton Garden Inn for my wife. Once again great stay.
Being my husband was in the hospital, the location was great. Nice place, nice staff.
The room was very clean and comfortable as was the fitness center. The staff were very friendly and helpful, especially when we complained about the noisy guests. Apparently the hotel fronts for a college dorm room, there were several visiting college hockey teams in the hotel for games with the many local colleges in the area. Kept us up all night with yelling and running in the halls. Even after calls to the front desk it continued. When I requested the name of the college that was on my floor so I could notify their athletic director I was told they couldn't tell me.
The staff was amazing and the hotel was very clean and beautiful. USB ports on the lamps instead of regular outlets.
Angel Silva was extremely nice at the desk and was very welcoming! Location and parking
It was close to restaurants and museums. I was there for a conference and it was nice to have a variety of dining choices right nearby. The hotel was clean, quiet and all-around satisfactory. Parking was a bit limited. I always managed to find a spot but it was often the last one. In the morning I noticed some desperately parked cars on curbs or nearly blocking an exit.
Everything !!! excellent hotel, and the staff was very friendly, helpful and always with a big smile, congratulation to all the staff !!!!
The staff was friendly and helpful. The shuttle bus was AMAZING and saved me a lot of money on taxis. Nope.
The rooms are large and the bed is very comfortable The breakfast area was cramped and not a pleasant experience
The free breakfast was great. Had a wide variety of food to selection. The parking spaces were great, you did not have to squeeze out of your car. The hotel was not to far away from anything. It wasn't that I didn't like it but the fitness center was open 24/7 but the pool wasn't. I don't see the difference because someone can get hurt in the fitness center just as they might in the pool. There could be other reasons I don't know about though.
Our room was extremely clean and the staff were extremely accomodating and helpful. We took their free shuttle a few times throughout the area, which was really nice. But the driving was a little rough - honestly, it wasn't that bad, I just can't think of anything really that bad about the hotel.Perhaps the breakfast could've been better
Location in heart of Albany. Staff exceptionally helpful and always with a smile. No
Great customer Service, great staff. convenient location. Room was clean and very nice. Not much of a selection on the hot breakfast items. The oatmeal too tick other than that nothing.
Sweet breakfast lady... Good staff behind the front desk. Need more oatmeal...
The staff were extremely friendly and helpful. Their shuttle won't go to the airport, so I had to take a cab.
Wir hatten ein schönes, großes Studio mit einem separaten Schlafzimmer. Die Sehenswürdigkeiten - Empire State Plaza usw. - erreicht man bequem zu Fuss. Schwimmbad, Whirlpool und Fitnessraum sind gut gepflegt, um zu trainieren oder zu entspannen. Der Frühstücksraum gleicht einer Kantine. Das Frühstück entspricht wohl einem amerikanischen Frühstück, doch die Servicekraft ließ sich nur selten sehen und füllte die Speisen nicht regelmäßig nach.