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The facility and location are very good for me. This is the third time in four weeks I have stayed at this hotel. Each stay being two nights. The front desk staff I think even basically recognize me now. For this trip my wife had me in a king bed room w/a lagoon view, so a bit of an upgrade from my previous two stays. After the first night, I went to work and returned to my room and was disappointed w/the housekeeping. The shall/blanket from the bed was folded and put on one of the chairs, the sink/faucet/soap dish were still dirty, the bath towel looked to have just been thrown in the slot... I did speak to someone at the desk and let them know the disappointment, and was told that he wasn't surprised, that they were having difficulty w/the staff and/or short staffed. I kind of thought that was an odd thing to say when a customer is discussing a lack of service for the service provider to say they weren't surprised???
Get a 1st floor room with a patio! Lovely lagoon area with fish and ducks. The lagoon is fenced with a variety of plants including fragrant jasmine, lemon, and orange trees. The bed is comfortable with down pillows and feather bed topper. Staff professional and friendly. The restaurant offers local and sustainable fare which is better than expected for a hotel restaurant. The vegetable soup was incredible! The pool is small. Hotel is located on highway and has train tracks at its rear. The restaurant has is not open continuously through out day hours.
The emphasis on being green, recycling and water usage conscious. And the chocolate chip cookies! The spa was extremely small considering the number of rooms
Bed was comfortable room was clean Terrible location, remote, next to a casino, pool was really sad
Bed was comfortable No drinking water in my room
Staff welcome and service, great cookie. Bathroom facilities had a couple of broken/difficult items
close to napa the restaurant was busy. not enough wait staff. I like to adjust the blowers on the fan but its up on the wall so could not get to it. A bit expensive but good value for the napa area
staff very helpful. great facilities.
Very clean, great bed and located by lots of stores and restaurants. It's about 15 min from downtown Napa and Sonoma.
I really liked the friendly staff and how they kept the place so clean. They were even cleaning carpets in the rooms - that was impressive. Location was handy for the visit. Free breakfast was a nice added bonus. I would add more healthy and tasty items to the breakfast with reduction of fast food preservatives.
The breakfast was great for a free hotel buffet! The person checking us in was mind-blowingly slow. It took 30 minutes to check us in, having already paid and having a reservation confirmation, and with one person ahead of us. Madness.
great hotel; great staff no
It was clean. Basic hotel that's sort of worn. Front desk staff was nice and very helpful. After breakfast the staff was very, very rude while we were finishing our family meal. Coffee wasn't replaced in the lobby. A window was opened at 10:05 to the point we were freezing, they purposely banged around things they were putting away roughly just to make noise. It was like at 10am it was magically OK for the cleaning staff to be as rude to us as they wanted so they could clean. A grace period of 30 minutes to let people eat with their families would be more appropriate, not rudeness.
The rooms were really clean the bed was comfortable I was traveling with a service animal and the woman at the desk asked what type of disability I had which isn't something they are supposed to be able to ask
I liked that the staff was very nice and professionally as my fiance and I walked in and took the time to show us to our entrance after we parked I have no negative comments it was a great place
The Bistro We had problems with the plumbing. The bathroom sink gurgled all night long and made a gross mess in the sink the next day. The hotel staff didn't seem to care too much.
Nothing The security guard and maintanance guy beat up a homeless child. When confronted and forced to stop i was told they were going to burn me alive in my room and damage my vehicle. These empoyees still work here because they bully management and are too afraid to do anything about it!
100% times more than expect. Staff was great friendly and helpful. Room was perfect very nice and clean. House size bathroom which is was gorgeous.Pool needed some good cleaning and a new clean ice machine. Overval worth the price and more. Will definitely come back and stay here next time
Nothing This hotel was disgusting. Stained bedding, dirty, nonsmoking room very much smoked in. I've never checked into a hotel only to turn around 5 minutes later and check out... But we did here.
This was by far the worst hotel I've ever stayed in. Saying it is dirty and run down is an understatement. For starters, upon check in we were told the lock on our room was broken and could not be opened from the outside, meaning someone had to remain in the room at all times or else we would have to call maintenance to open it. When asking for a different room we were told it was the only one (we had a reservation, not a walk in!). Upon entering the room (that was propped open) it reaked of smoke although it was supposed to be a non smoking room. Nothing was clean. Dirty towels under bed, sticky bathroom floor, very stained carpet, blood on curtains, long black hair in bed, smoke detector hanging by wires from ceiling, dirty toilet, black mold in shower, lamps would turn on and off, ac/heater broken and unusable, spiderwebs, holes in wall. All bad. Only reason we stayed is my daughter was there for a dance competition and everything in the area was booked. Please do not stay here. It was dirty and in an unsafe area.
The room was infested by roaches
Nothing it was horrible!!! This place is so run down and dirty!! Our sheets had drops of blood and were dirty. When we called for new sheets, a security guard brought them. The floor wasn't even vaccumed. It was so disgusting. Had to spray the room down with disinfectant because every other nice hotel was booked that night and we had no choice but to stay!! NEVER COMING BACK HERE AGAIN!!!!
My bed sank in the middle so that we rolled into each other all night. There was mold in the shower, wallpaper was falling off the walls and the refrigerator was broken and made a whining noise all night.
It was close to six flags discovery kingdom. The toilet wouldn't flush unless you took the top off and manually pulled the cord to flush it.. the bathroom sink wouldn't drain, there were stains all over on the counter tops, there were carvings of someone's initials in the table. And the room smelled. We left for the day to come back to our bed made and our stuff scattered. We left early for another hotel and wouldn't come back.
Pool was nice along with woman at front desk. Room looked nothing like it did in photos. Very old television with no remote. Room smelled like an old apartment. Beds were somewhat uncomfortable. Carpet was stained and dirty. Furniture including tv stand and desks were dirty and had old food and candy wrappers on it. Bathroom was very out of date with a loose toilet seat. Location of the room was on the outer side facing a grocery mart in a "ghetto" area. Overall was very disappointed by room compared to photos on website.
Nothing. Never been so frightened. Ghetto. Sent us to 3 rooms, 1 under construction, 1 pot den, 1 even filthier than the others. Absolutely disgusting.
nothing The hotel was so dirty. mold all over the shower and the tub was black. The sheets seemed like they hadn't been washed in days. we found hair in the sheets from like 3 different people. It was so disgusting that we had to move to another hotel for the rest of the trip.
The rooms were clean, very convenient location right next to stores and the freeway. Will love to stay here again whenever I am in the Vallejo area.
everything was absalutly perfect!
Staff was wonderful and helpful. Didn't enjoy the room at all. Won't be staying there again. Booked for 5 nights. Left after 2.
Room was okay, breakfast was decent. Easy access to freeway because it is literally located at the end of an offramp. Biggest complaint is the road noise in the room due to the fact that the hotel is sandwiched between a highway & very busy street, which kept me up all of one night. Tried another room on the opposite side but it wasn't any better. It is located in a not-so-desirable part of town and other tenants were loud, fighting and the constant aroma of Marijuana lingered in the stairway and hall. Not a place to take the kids. The one elevator was broken so we had to haul our luggage up the stairs.
it was friendly and clean
The location was nice close to everything... Rooms were dirty, nothing is updated... I will never stay there again...
Location is good. Shower worked. Sheets looked clean. Room furnishings were old and tattered. Stains all over the floor. Outside grounds were run down. Grassy areas were just dirt.
For them to take that stupid 200 dollar deposit policy or say it in advance
The floor plan was nice. The staff were real friendly. The shower counld not hold a temperature. It was scaulding hot one second and ice cold another. It changed temperature throughout the whole shower. Making it difficult to enjoy.
Kayak suck, I got a better deal at the hotel rather than this website, real disappointed.
I found a tampon in the floor
The website The staff was rude but that's only the beginning! The room's are absolutely disgusting & out of date. The carpet smelled like a wet dog park & the bathroom ceiling had cob web's on it. My Husband & I immediately complained to the extra rude front desk clerk then checked out.. Needless to say we stayed at Motel 6 which was less expensive & 100% nicer.
Staff was very friendly and helpful Bring your own pillow! They need to update the pillows
The location to sixflags The beds and pillows are vary uncomfortable so I could not get a good night's sleep. The breakfast Hall was way too small but the eggs were excellent.
Most everything. Only had breakfast one day, but it was more than continental--scrambled eggs, waffles... nice. The room was clean, but the couch cushions were rather stained, as was the carpet in the hallways. Coffee was very weak.
Great value! Nice hot tub and pool! Very clean. Nice breakfast and good coffee! Everything was fine!
Nothing. I had a reservation for a 2 bed room that was previously paid for and then the costumer service rep charged me more than I what I had previously paid for. The carpets in the lobby and hallway where disgustingly gross. The room was good and clean but there was a used condom on the side of the toilet Wichita one of my kids pointed out. The pool and hot tub where extremely dirty as well but we where provided with really fresh towels. The continental breakfast was one of the worse i have ever experienced because the eggs made my kid sick, and all the cookware being used was dirty. The eating area was a mess and nobody was cleaning it. It was noisy, which is expected but I rate that best Western a generous 1 out of 5 stars. Usually when I travel for work I would rate the chain of best Western a 4 out of 5. Maybe the management in charge needs to be changed.
Close to six flags No refrigerator, no microwave, but booked with it, even Called 5 days before to make sure there is refrigerator, staff confirmed there's refrigerator & microwave. No comforter on top of bed, got cold at the middle of the night. Bed not comfortable.
The rooms were OK, especially for the price, compared to places closer to San Francisco. All in all, I would stay here again, the accommodations are acceptable A little skimpy on the staffing. It's cold and raining but they want me to come down to the front office for extra bath towels?? The tv is small for a room with 2 Queen beds, and the manager screwed up my check in. He accidently placed a hold on my credit card for the full amount of the stay when it was already prepaid. Granted it was 3am when we checked in ...
It'd an old building with a new face. My daughter and I stayed here before a cheerleading competition and it was great. Our beds were very comfortable and the room was nice. We would definitely stay here again.
the proximity to the highway.
Conveniently located Impossible to connect to wifi from room Could hear the highway all night Elevator smelled like cigarette smoke Breakfast was minimal
The staff is always helpful and very accommodating whenever there's a problem Everything was good with my stay I will be returning
The bed was really comfortable and the room was clean and well decorated. The continental breakfast was pretty good. Not enough towels
Cheap little place with a nifty architectural style. The WiFi blows. Really slow and always disconnecting. No other hotels are this bad. Luckily I wasn't there often.
Staff was friendly. Hotel smelled! Especially the lobby and hallways. B. O. While the room was clean, the hallways and carpeting very worn. Rooms need soundproofing. Able to hear neighbors conversations quite clearly. Outside needed freshening too. Especially landscape. Would not return.
For the most part the room was clean There was a lot of construction being done on the property. It was not noted when we booked the room.
Nothing! Asked for s non smoking room at 10:30 am came back at 8, had to move multiple people around to get us non smoking . My husband and 2 year old have chronic asthma this is why it is a necessity. When I got to room it was clearly a smoking room. Immediately went to check out and employee says "well we try to keep it non smoking, but doesn't always happen" they gave me refund however had to travel 30 minutes away for another hotel! Not a safe area either.
Short walk to Six Flags Dirty sheets, cochroaches in room.
Nothing!!!!! to be so close to Six Flaggs Vallejo, it sucks rooms are smelly and dirty. My room was ready had to wait over 30minutes, overall don't want to stay again!!! 1st my room was not ready, after I stopped at 10:30am and told the lady on the front office I was heading to six flaggs, I would be back at 3pm. "She said yes at 3pm" it was not ready. 2nd room was disgusting and smelled really bad. 3rd no toilet paper and when I ask at 5pm she said room not ready??? Really suck, I regret booking this hotel I felt bad for my son because it was his birthday.
Really didn't feel too safe here.. Make friends with the night security guard to have a second set of eyes on your car. Sketchy neighborhood!
Good value, friendly staff, comfortable
made a reservation but they didn't have a room with 2 beds when i arrived
Description said there was an outdoor pool, there was not. Not a great place to take your family, felt unsafe.
This guest did not leave comments about this hotel.
Easy access to interstate Bed, noise, bathroom tub not draining
The price was good for our budget. I'm bummed that they decided to close the pool forever, we've always enjoyed being able to use it on previous trips. We also found 4 cockroaches and the words on the ac were rubbed off so it was kinda hard to know how to get it to work. Plus it leaked
Clean, big, nicely decorated only serve coffee in morning
Clean and comfy N/A
Easy to find. Nothing like photos. Grass is dead, pool is dirty, no lounge chairs. Room smelled like cat pee. Dog barking all night.
The location was easy to get and out of. The room was very small and lacked basic amenities like an iron and blow dryer. We booked the hotel because it had a pool but we're shocked to find it was filed with dirt. Hotel staff said they filled in the pool last month.
I really liked the location, it was easy on/off the freeway. The motel had great customer service!! ;) The mattress was too firm which made the bed very uncomfortable.
The water pressure of the shower Didn't like the lumpy bed old blanket and quilt, the room smelled smoky even though it said it was non smoking; when I got home my clothes smelt like smoke. The room was out dated and in need of a great remodel.
Close to my location of traveled purpose Car was damaged
When we first got to our room, the very first thing was the light/fan in the bathroom screamed! at us. We called the front desk. After the light warmed up it stopped. Then the toilet was backed up they had to give us a plunger! I don't think the floor has ever been moped! The fan vent was thick with dust and cobwebs. Our friends that stayed in another room had to go to the front desk because their shower head broke in their hands when they went to use it. The staff was very nice.
The rate was low and they claimed to be a 3 star hotel The main complaint I have about our stay is that the shower only had luke warm water with a shower head that was at a height for a child. I am 5'3 and it was barely tall enough for me to fit under. The water never got warmer than tepid and there was no pressure. The TV cable was run through the wall like it had been spliced several times to go to each of the rooms and the signal was grainy because of it. This hotel should be a 1 1/2 to 2 star rating at best.
It was better than sleeping in my car because I could shower and us a toilette. The front desk staff. When we checked in the robotic like staff at the front desk said the computer was down and didn't have our reservation information. Even after I showed him the email confirmation for $52 he insisted that since he didn't have his system up and it was the weekend the rate was $70. This place wasn't even worth $50! We said no thanks and were about to leave when he said he'd honor the price we reserved it at. How frustrating when I went to the trouble to book this in advance and I have to argue how reservations work to someone who's in the lodging industry. The room is an old run down room recently painted and maybe recarpeted. Same old furniture and smell. We literally just needed a place to sleep for 8 hrs and a shower but I won't be doing this again.
Despite the official no refund policy, the manager did give us back almost all of our money, when we decided not to stay. Everything was filthy: the door, walls, carpet with many many stains, nightstand. The tub surface was peeling away. The room smelled terrible. The cover, sheets, blanket and pillowcases were all stained. The image on the TV looked very grainy.
Nothing. Location is right next to the free way we got the worst rooms of the place. Roach infested, dirty, smelly , the side closer to the free way. I hated it. We stayed for two nights. When we arrived, at about midnight, there were 3 cops just hanging out patrolling the place, and bolted security was a female. This place looked to ghetto for me. We all woke up got ready went to sixflags all day and when we got back one of my 4 rooms wreaked like weed. Not a single one of us smoke. Then the guy at the FD tried to accuse us of smoking in the room when we were gone all day, this place is horrible every room had a roach. DO NOT STAY HERE!
I guess it's been updated since a few of these other reviews as it looked like the brightly painted walls were recent, the flat screen TV still had the plastic on it, and there were tile floors so no nasty old carpet to be grossed out about. Also there was fridge, freezer, AND microwave albeit no coffee but I brought some since there was forewarning. All in all I was actually pleasantly surprised, I'd go so far as to say I'd stay again if I was back in Vallejo for whatever reason and would recommend it to others. It was slightly hard to find bcs we drove in at night and not only are they tucked back off an odd intersection the sign isn't very brightly lit but once we knew where it was it was fine. The location actually ended up being nice bcs there was no noise from the freeway or road traffic. The walls are very thin, could hear the neighbors conversations and TV but then lots of motels I've stayed in are like that. Was more annoyed that the neighbors had people over at 3am than at the motel for having thin walls.
Cheap cost, nice staff, and close to BottleRock Not clean, carpets were filthy! Beds were uncomfortable. You could hear the cars on the freeway all night, things shook in the room whenever a big truck passed by. The area is a little shady...but it was the cheapest room we found at last minute that was close to Napa for BottleRock.