I enjoyed the space of the 2 bd, 2 bath suite. Housekeeping did not stop by during our 4-day stay.
Latest deals for Sonesta ES Suites Ann Arbor
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Amenities at Sonesta ES Suites Ann Arbor
- Fitness center
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business center
- Wi-Fi available in all areas
- Internet
- Pets allowed on request. Charges may apply.
- Laundry service
Reviews of Sonesta ES Suites Ann Arbor
7.5
Good
483 verified ratings
Wonderful
210
Very good
70
Good
63
Okay
35
Fair
41
Mediocre
18
Poor
46
Summary of reviews
Guests say
Guests highlighted the hotel's convenient location, spacious rooms, and friendly service, especially from the front desk staff. Many found the room layouts and amenities, such as kitchens and fireplaces, to be useful for families and longer stays. However, there were concerns about cleanliness, with several reviews mentioning dirty carpets, vents, and bathrooms, as well as issues with housekeeping and maintenance. Some guests also noted noise from nearby highways and construction, and limited breakfast options. Despite these drawbacks, the overall sentiment was positive regarding room size, location, and staff helpfulness.AI-Generated from customer reviews
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7.5 out of 10
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Pros (+) - The room is big and there are kitchen utensils. - Basketball court - Pool - Breakfast is pretty extensive for American standards.
Cons (-) - There were some things that really weren't cleaned well. - We requested a crib and they didn't bring it to the room, had to ask for it twice and it only got there late in the evening. - They weren't very friendly when we tried to get something for breakfast last minute.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the hotel's unique offerings?
The hotel offers a free reception at night, a complimentary breakfast each morning, and 24-hour front desk service. Additionally, there is an outdoor pool, a 24-hour fitness center, and dry cleaning and laundry services available.
How is the quality of the beds at the hotel?
Guests have described the beds as comfortable and the rooms as spacious, providing a good night's sleep.
Is parking available at the hotel?
Yes, there is plenty of complimentary onsite parking available for guests, making it convenient for those traveling by car.
What can guests expect from the complimentary breakfast?
Guests can expect a complimentary breakfast each morning, although some reviews have mentioned that the breakfast options were limited and not well-appointed.
How is the cleanliness and customer service at the hotel?
While guests have praised the cleanliness and spaciousness of the rooms, some have mentioned concerns about the cleanliness of certain areas and have provided mixed feedback about the customer service.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room Away from the Highway
If you're sensitive to noise, consider requesting a room away from the highway to ensure a quieter stay.
Check Room Amenities
Before arrival, it's advisable to confirm the availability of kitchen supplies and ensure that the room is well-appointed to meet your needs.
Consider Bringing Your Pet
If you're traveling with a pet, this hotel is pet-friendly, but it's recommended to confirm the pet policy and charges in advance.
Explore Nearby Dining Options
Take advantage of the proximity to various restaurants in the area, such as Michael’s Chops House, Los Amigos Restaurant, and Seoul Garden, for diverse dining experiences.
Be Mindful of Noise Levels
Some guests reported disturbances from neighboring rooms, so it may be beneficial to pack earplugs if you're a light sleeper.
Double-Check Check-in Times
While the official check-in time is after 3:00 PM, some guests experienced delays, so it's advisable to confirm the check-in process in advance.
Confirm Breakfast Options
If breakfast is an essential part of your stay, it's recommended to verify the available breakfast options and any changes due to COVID-19 restrictions.
Inquire About Room Maintenance
Before settling in, it's advisable to check for any maintenance issues in the room, such as broken fixtures or cleanliness concerns, and promptly notify the staff if necessary.
Utilize the Fitness Center
Guests appreciated the well-equipped fitness center, so consider incorporating a workout session into your stay for added convenience.
Consider Extended Stay Value
For extended stays, guests found this hotel to be a great value, especially for its amenities and spacious rooms.
Location
800 Victors Way, Ann Arbor, MI 48108
What's nearby
- Cobblestone Farm1.4 mi
- Crisler Arena1.8 mi
- Michigan Stadium1.9 mi
- University of Michigan Museum of Art2.5 mi
- University of Michigan2.5 mi
- Kelsey Museum of Archaeology at the University of Michigan2.6 mi
- University of Michigan Museum of Natural History2.7 mi
- Hill Auditorium2.7 mi
- Michigan Theater2.8 mi
- The Ark2.8 mi
- Nichols Arboretum2.9 mi
- Unitarian Universalist Church2.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
FAQs when booking at Sonesta ES Suites Ann Arbor
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.2 | 2.6 mi | Ann Arbor | 1.3 mi |