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were upgraded to superiour room without additional charges room was located on 2nd floor with the back window coming out onto the car park which caused a lot of noise from people getting into their car and slamming doors etc. during the night. Would not recommend the same room to anyone.
General atmosphere and appearance No bar lounge service after midnight
The location: the centre!! The price for the room: good! The price for breakfast was rediculous: too expensive!!! The staff was fairly rude!!!
Location, hotelroom, friendly staff.
A very good location for our visit to the Theater Hotel and we will certainly stay with you the next time we are in Antwerp. This time the room was not of the same standard as when we stayed with you on our last visit
Friendly staff and clean hotel Bathrooms are very clean but somewhat old fashioned
Kindness of hotel staff, enough space in the room
The staff of the hotel was very attentive and ready to help at any moment The temperature in the room was very cold, the central heating didn't work
best was location breakfastroom too crowded in the morning,
Breakfast choices Room tempertaure control not available
Our stay was great and the staff were very helpful. Thanks. The reason I have given fair for comfort is that we didn't like the water bed!
Central location and nice hotel with nice bar. room had 2 single beds pushed together instead of double and tile missing in celing
Extremely close and handy for the Railway Station. Very clean, well managed, and very good value. The staff were all well trained and polite. I will stay at this hotel again and can recommend it highly for business travellers.
The location was good, staff helpful, breakfast was plentiful. Our room was dirty as were other parts of the hotel, parking unavailable very near hotel. Seemed more like two-three stars rather than four.
It's location in the city center Room was very small, view was bad, climate was terrible, defintely NOT a 4 star hotel
very difficult to check in our out. Only 1 staff person, the line was long and took 20 minutes. I would stay again, but now I know the process
breakfast was good but no coffee self service. Close to restaurants etc. Room decoration needs updating. wall paper hanging or scraped in many places. It surely was not what I would class as a superior room. Strange was also that every night had a different room rate, although still amounting to the agreed total for the 3 nights.
The breakfast wat wonderfull the carpet in the rooms en the hall. Not clean
No free wifi in the bedrooms
The breakfast was great! The staff at the desk & at the breakfast were efficient & courteous! No way is this hotel 4 stars! The sheets did not fit the bed! The pillows were from the 1980's! The bathroom 1970's!
Able to utilise my HHonours so free upgrade to Executive Suite and Lounge
Beautiful stay at the hotel. Perfect location and the room was nice very nice and comfortable. For sure I will come back again. Breakfast was too expensive, so I didn't try.
We liked the central location, near shops, restaurants and touristic sights and the size, comfort and cleanliness of the rooms
Staff were competent, helpful and genuinely friendly.
A friendly environment in the heart of Antwerp with all comfort.
Superb location, so central. The staff member at reception on checking in was really friendly and helpful. Lovely room, very spacious as was the bathroom where the shower cubicle was separate from the bath which I love The price - it is very expensive though you do get what you pay for
Big rooms, comfortable beds, 2 chairs, big bathroom, good shower, great location just a block or so from the cathedral Staff kept asking for a voucher. I sent them the confirmation email and eventually that satisfied them.
Very good breakfast. Cleanliness. Good bed Everything OK
They didnt respect your reservation and tell us they dont have rooms even we get confirmation from kayak
As always: I like the location and the nice atmosphere of this hotel.It is very clean and the staff is realy nice and helpfull. Great breakfast. So I will look forward to my next stay .
privacy, quiet, central location shower broken. Towels had holes in them.
The bed was great The reception staff never took the phone when you called them...late at night....but when you finally got a hold of them, they were polite though
Good location. Nice rooms. Street parking possible. Very close to the city center. Everything's perfect...
Fast effective check in, decent rooms, good beds Nothing special, therefor maybe overpriced. Parking definitely overpriced/
charming staff Airco not sufficient and too noisy (room 701)
It's clean and nice, nothing is broken or anything. City centre is only max 10 min walk away. I used national bank parking, 6 min walk and 5 euros a day. The room was big enough, but I had hoped they would be a bit large.
the room was very nice and spacious. Location is great. Room cleaning service could have been more efficient.
Good price-value ratio, good location, nice staff, breakfast really tasty and more than enough...
The staff very helpful and lovely. Design of rooms. Location opposite the park and city center. Internet connection/Wi-Fi problems. Housekeeping (after the first night was not very good).
Location 5 - 8 min walk from Centraal Stn. Room facilities were excellent, comfy bed and the wired free internet in the rooms fast and excellent. Would recommend if the price is right!
Free Internet access in the room; The breakfast with the croissants;The decoration of the room, really modern and confortable; The big park nearby; no restaurant
1 i didnt like this hotel
The swimming pool and the breakfast. And the location! The beds were a bit outdated and uncomfortable.
Centeral Location no
Very modern and stylish hotel. Friendly staff. The bed was a little too soft. I prefer a firm mattress.
Nice big comfortable room and a gym with pool for guest use
bar closed 23:hrs saturday night. staff would not provide roomservice
Great Pool, Sauna and Turkish Bath. Staff was also very nice and polite. TV in the room not quiet what we expected but that's just really a small issue. The way to the car park was a bit tricky and also the way up. But besides that, good beds and everything.
Wonderful location for us as it was easy to get to off train. Helpful staff and very clean large room. We enjoyed our stay.
The city location was perfect, only a few hundred metres from the railway station. Also very convenient for shopping The bar prices in the hotel were ridiculously high.
employees very helpful shower curtain fear everytime you take a shower
Friendly staff, in the centre of town and nice price.
breakfast was very good bathroom very clean, location great for station but a long walk (15 mins) to the best bits of Antwerp. walls in room needed cleaning, a double room did not come with a double bed the two single beds were pushed together with a double spread over the top, a little deceptive from the pictures. both beds were unsupportive.
Proximity to centre and zoo. Parking took a while.
the postion of the hotel was excellent, breakfast was good and overall good value The room didnt have tea/coffe facilities, there were marks on the bed which was off putting
Not much to like at this hotel. I hope to get a bargain, but I ended up hating my decision. Extremly noisy, both inside as well as outside (very close to the train station, which is so noisy...). Room is very small and the carpet is soo dirty. Windows do not open, air stinks! TV is up high, you cannot watch it without breaking your neck. Only thing that was ok was the bathroom: clean and nice shower.
The hotel is right across the street from the central train station which is very nice when you arrive by train, however, when the window is open in your room it makes it very noisy. The two large windows were fixed so that they would not open much - only about six inches. It was summer and the thermometer we had read that the room was over 90 degrees F. We asked for a fan but the hotel had none. We did not stay the second nite.
Location right next to the station. Good price for a single room. A nice size room and bed very comfortable. Friendly staff. Typical Breakfast; cereal, cold meats, cheese and fruit juices. Quite, with double glazed windows. UHT milk for breatfast. Why no fresh milk? Drain smell in bathroom but only briefly. Seams to be a general problem with Antwerp. Mixer tap in bath for shower.Dirty carpet and cracked mirror in the lift.
room smelt of cigarettes, one of the single beds was missing a leg, so the bed was unbalanced and the toilet was still dirty from last occupants. Breakfast was vey basic with no toaster, cheap horrible tasting fruit juices, not much choice of anything. The only positive thing about the hotel was its location opposite the train station, so handy in that sense.
It is good location every thing was good except advance booking information wass npt available
The location, it was very easy to move around by foot or by metro and there were a lot of restaurants that you could choose. If you are interested in buying diamonds there are a lot of jewerly stores all around. The staff attitude. There are definitely not for " customer service"
value for money
quite place, but close to the center, clean and renovated, discreet.
Great locaion, Comfortable Room and Good quality breakfast. Great value for money
central location for sight-seeing and station small lounge area with no bar
proximity to centre of city rooms looking a bit tired
Excellent location. Just round the corner from Diamond Center, and only 5min walk from the central station.
Excellent location--8 minute walk to Central Station; Clean, modern room with excellent internet access in the room; friendly, helpful front desk staff.
nice large rooms, kosher breakfast available! street not too nice
Location to the centre During my stay, the internet was not working in the room. Just a temporary glitch, but the main issue is the centralised air conditioning... the hotel will either be too hot or too cold for some people, and it cannot be set to give individual temperature zones
breakfast, hotel design price too high for the service, room to be decorated on the wall
I like the refinement - both in the decor and the attitude of the staff. Nothing.
Ambiance, location, friendly staff Room was a bit noisy
The hotel was clean and comfortable and very near the city centre Our room overlooked the front and a tram goes past constantly
Nice room, nice lobby personnel. Noisy room at times (bad insulation). Not during night hours though.
friendly and helpful staff breakfast was too expensive
room to small
This hotel is in a good location with compact, but nicely renovated rooms. Underground parking is directly across the street for about €15 per 24hours. Walk to Grote Market is about 15mins with lots to see on the way. Restaurants and pubs near by. Cot was provided for infant. Would stay again.
clean, nice breakfast, in the city center wifi too expensive
Central location. Clean and modern. Bit difficult to find.
Value of price of room comparted to other hotels in the area Location away from main Meir district and train station and smallness of the rooms
Its a nice new rebuilt hotel
The Hotel was freindly, clean and situated nicly in Antwerp. The location is one of the stronger points of the hotel. Only one disapointment was the 14 euros per breakfast which is expensive if you only have a cup of coffie and bread.
Location and price Noise as the hotel room walls are very thin
the great central location to shopping,eating & transport.the staff were very helpful with services available & local attraction/services the room & passages had the smell of previous smokers.could & should be addressed
Wow, this was great value for our money. Nice, spacious and kind of cozy room. We asked for room which is not facing street and we've got it, so we spent quite nice and silent night. Hotel is also greatly located just on the edge of diamond district and old part of town, so excellent for side seeing. I can only recommend this place!
Central Antwerp, sufficient public transport, friendly, helpful staff.
It was hot in the room, no friendly help from reception and the extra bed was bad.
Great location: in front of Antwerp Central Station, "in the heart of city". Rooms: very clean and comfortable, modern design, new furniture, TV. Excellent balance on price/quality/locations. Definetaly recommended! Everything was fine and excellent!
The hotel is ideally located for shopping and city visiting (near the railway, bus and tram stations). The room was large, clean, comfortable and quiet. Staff was helpfull and polite. Check-out took 2 minutes.
Location superb - very supportive staff
Nothing much, we didnt like our room,,it was too noisyand we asked the Hotel staff 3 times to change our room,and every time they refused to change it! So we had to stay 5 nights in a noisy room,,due to the fact that the walls were too thin,and the toilet kept making alot of noise when other guests flushed their toilet.Bottom line.I will never go back to that Hotel.
Proximity to zoo and eating out.
Convenience...close to central station. Friendly and helpful staff.