Theresa, Brittney and Leila went above and beyond customer service expectations
4 stars
Crystal Gateway Marriott
Photos of Crystal Gateway Marriott
Overview
Marriott Hotel Crystal Gateway is a four-star hotel located in Arlington, Virginia. The hotel and its rooms are decorated in a chic, contemporary style with lots of clean lines and interesting geometric light fixtures. The Marriott Hotel Crystal Gateway is centrally located near some of the city's best shopping and dining options and offers a complimentary round-trip shuttle to the nearby Reagan National Airport.
There are several different kinds of rooms offered by the Marriott Hotel Crystal Gateway. There are standard guest rooms with both two queen bed and single king bed layouts. However, there are also unique options that are exclusive to the Mariott line of hotels, like the PURE® Allergy-friendly room that has been furnished and treated to eliminate allergens that can irritate sensitive guests. There are also significantly larger spaces like the Hospitality Suite with plenty of room for a group to spread out, including a large dining table that seats 10. At the penthouse is the Presidential Suite, a gorgeous room that features top-of-the-line amenities and a panoramic view of the city.
Marriott Hotel Crystal Gateway also offers an exclusive experience with the M Club rooms. These are larger rooms that have private access to the M Club Lounge, a wet bar, recreational area, and fitness center that can only be used by M Club members.
There are several excellent facilities built into the Marriott Hotel Crystal Gateway. The hotel's restaurant, 15th & Eads offers contemporary American cuisine with craft cocktails and farm-to-table dishes. This hotel is also an excellent place to conduct business meetings and other events. Visitors can utilize almost 40,000 square feet of event space, including 31 separate venues that can be rented out.
Latest deals for Crystal Gateway Marriott
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Crystal Gateway Marriott
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free airport shuttle
- Business center
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Hypoallergenic
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Non-feather pillow
- Toilet with grab rails
- Upper floors accessible by elevator
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- 24hr front desk
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
- TV
- Smartphone dock
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Dining
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
General
- Executive lounge access
- Seating area
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
- Storage available
Bedroom
- Feather pillow
- Fold-up bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Parking and transportation
- Parking
- Free airport shuttle
- Valet parking
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Gift shop
Fitness
- Fitness center
Spa
- Spa
Reviews of Crystal Gateway Marriott
8.4
Very good
1293 verified ratings
Wonderful
835
Very good
197
Good
114
Okay
62
Fair
29
Mediocre
19
Poor
37
Summary of reviews
Guests say
Guests appreciated the hotel's great location and cleanliness, highlighting its convenience for travel and access to local attractions. However, several reviews pointed out service issues, particularly with staff rudeness and lack of attention to guest needs, which detracted from the overall experience.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
823 reviews
8.7 out of 10
160 reviews
9.1 out of 10
8 reviews
9.2 out of 10
12 reviews
All reviews
The M Lounge is open for Marriott elite travelers. The evening food offering is pretty lame. The breakfast buffet is back open and it is ok, offering scrambled eggs, bacon, sausage, made to order waffles, and oatmeal, along with muffins, bagels, and whole fruit. Not a lot of healthy breakfast options. I was upgraded to a junior suite upon check-in. Big suite with a truly sizeable living room. Room...
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Pros (+) A good clean room in a meeting hotel, for a reasonable price
Pros (+) Staff was incredibly kind to my son and to us from check-in to departure. Pool is a plus for families with kids. Soooo close to the metro for business or leisure and close to coffee and a drugstore for incidental purchases.
Pros (+) The facility was nice and the staff was friendly.
Cons (-) The huge difference between rooms. Our double was way less elegant than the single queen rooms. So we had to choose if we wanted a nicer room or two beds.
Pros (+) Great renovations/updates and well stocked club lounge.
Pros (+) Guests with lounge access have access to full breakfast buffet
Cons (-) Needs a new gym and guest rooms in the Capitol Tower need renovations
Pros (+) The location was excellent. The hotel staff were very helpful. The Hotel is connected by underground tunnels to shopping and the metro system. The catering staff were very accommodating to my wife who is a vegan.
Cons (-) The only bad part was the hotel restaurant was very slow and overpriced.
Pros (+) Clean room, pleasant, modern decor. EXCELLENT location as the metro was accessible without going outside the building - this was extremely important to us as we were there for the women's march and transportation in and around DC was stretched to its limits. There was no hassle with having to get a shuttle to the metro as has been needed with other hotels I have stayed in, in the area. Staff was p...
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Pros (+) Size of room Late check out upon request Clean Nice amenity products Bathtub Friendly, helpful staff
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the unique room options offered at Marriott Hotel Crystal Gateway?
Marriott Hotel Crystal Gateway offers unique options like the PURE® Allergy-friendly room, Hospitality Suite with a large dining table, and the Presidential Suite with top-of-the-line amenities and a panoramic view of the city.
What dining options are available at Marriott Hotel Crystal Gateway?
Marriott Hotel Crystal Gateway offers contemporary American cuisine with craft cocktails and farm-to-table dishes at the 15th & Eads restaurant, as well as snacks and sandwiches at the Mart in the lobby.
What practical amenities does Marriott Hotel Crystal Gateway offer?
Marriott Hotel Crystal Gateway provides an exclusive experience with M Club rooms, private access to the M Club Lounge, a wet bar, recreational area, and fitness center for M Club members.
What are guests saying about the cleanliness and comfort of the rooms at Marriott Hotel Crystal Gateway?
Guests have praised the hotel for its clean and comfortable rooms, with many highlighting the comfortable beds and the daily maid service.
When is the best time to visit Marriott Hotel Crystal Gateway?
The high season at Marriott Hotel Crystal Gateway is in March, while the low season is in December.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for an M Club Room
Consider booking an M Club room for access to the exclusive M Club Lounge, providing additional amenities and a private area for relaxation.
Explore Nearby Attractions
Take advantage of the hotel's proximity to various attractions such as Gravelly Point Park, The Pentagon, and the National 9/11 Pentagon Memorial, all within a mile from the hotel.
Consider Room Selection
If you have allergies, consider booking the PURE® Allergy-friendly room, specially treated to eliminate allergens, ensuring a comfortable stay for sensitive guests.
Utilize the Complimentary Shuttle
Make use of the hotel's complimentary round-trip shuttle to the nearby Reagan National Airport for added convenience.
Check for Presidential Suite Availability
If you're looking for a luxurious experience, inquire about the availability of the Presidential Suite, known for its top-of-the-line amenities and panoramic city views.
Dining Options
While the hotel's restaurant, 15th & Eads, offers contemporary American cuisine, consider exploring nearby dining options, as some guests found the hotel's dining hours limited.
Be Mindful of Additional Charges
Be aware of extra charges such as high parking fees and additional costs for services like Wi-Fi and breakfast, as mentioned in some guest reviews.
Plan for Event Space
If you're organizing an event, take advantage of the almost 40,000 square feet of event space, including 31 separate venues available at the hotel.
Consider Location for Marathon Events
For participants in events like the Marine Corps marathon, the hotel's proximity to a Metro station and the Arlington Cemetery can be advantageous.
Address Concerns Promptly
If any issues arise during your stay, promptly communicate with the hotel staff to ensure a satisfactory resolution, as some guests experienced challenges with communication and service.
Location
1700 Richmond Highway, Arlington, VA 22202
What's nearby
- Drug Enforcement Administration Museum0.6 mi
- Abingdon Plantation0.7 mi
- The Pentagon0.9 mi
- Fort Runyon0.9 mi
- National 9/11 Pentagon Memorial0.9 mi
- United States Air Force Memorial1 mi
- Fort Jackson Virginia1.1 mi
- Arlington Farms1.5 mi
- Arlington National Cemetery1.7 mi
- Civil War Unknowns Monument1.9 mi
- Women in Military Service for America Memorial1.9 mi
- Tomb of the Unknown Soldier1.9 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Crystal Gateway Marriott
Low season | November |
|---|---|
High season | October |
Average price (weeknight) | $342 |
Average price (weekend night) | $169 |
When to book a room at Crystal Gateway Marriott
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
|---|---|
Distance to city center | 0.2 mi |
Nearest Airport | Washington, D.C. Reagan-National |
Distance to airport | 0.9 mi |
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