Arlington Car Rentals

Cons: Couldn't pickup reserved car due to paying with Visa debit card. Specifically reserved an SUV, but couldn't get anything bigger than full size, which was too small for my 6'+ height, and a higher rate than reserved SUV. Retired USMC, disabled vet and on assignment as government official, yet could not rent a simple SUV due to traveling with only my debit card. Car was dirty on the outside as well.

Cons: Upgrade was provided from standard-class sedan to SUV, which was not ideal.

Cons: Drop off at Dulles was off site and somewhat confusing but other than that easy.

Cons: Our car's transmission died and Alamo told us to take a cab to the nearest airport to get a new car. We got a smaller car. They treated me as if I'd crashed the car or done something else wrong. No efforts have been made to reimburse us for the cab.

Cons: Car had a smell of dogs.

Cons: Pickup spot was unclear. It might be easy to find when you arrive by flight, but it's a mess if someone's dropping you off. Address listed on confirmation email doesn't point to the actual location.

Cons: Had to pay with credit card ONLY...no Debit!!! But the lady serving us was very understand.

Cons: Staff at rental counter most unhelpful

Cons: No ez pass

Cons: Car rental.com said there was "IN TERMINAL" rental office - but it requires 35-45 mins extra time to shuttle __way__ off site. Even the gut there said that ad was false. Cheap...but a pain to get to and to RETURN to (poor signage).

Cons: Worst experience ever, false information. it says 'in terminal', but is not true. Don't take this company, worst service ever. An hour to get the car, and another hour to return, the address was incorrect.

Cons: Local renters without insurance are required to purchase all insurance regardless of what their credit card covers. Car was dented and scratched but it takes so long (10-15 minutes per person) to check in I didn't have time to swap out the dented car for one that wasn't dented. They're terrible.

Cons: From arrival to exiting the lot took about two hours. First there was a half hour wait for the shuttle. Then there was an hour wait to get the keys. And then another 30 minutes in line trying to exist the lot. The delay was because the car first in line could not leave the lot because it had been sold!!! It had been rented to a family with small kids that needed kids seats shifted into a new car etc etc, just a time wasting disaster for everyone that had the misfortune to rent from such a completely incompetent company.

Cons: Rental counter NOT AT TERMiNAL, but advertised as being so. Listed phone number INCORRECT. "Confirmed" reservation NOT FOUND. Gladly took my business elsewhere. A FIASCO. NEVER AGAIN KAYAK OR ADVANTAGE FOR CAR RENTAL.

Cons: Not at the terminal. An extra shuttle takes you into Arlington. The car we selected had only half a tank of fuel.

Cons: They don't advertise the fact that if you are a local renter, they FORCE you to buys their full coverage insurance at $25 a day unless you physically present your insurance card. This was on top of a $18 / day rental fee, so it was cheaper to slide four feet to the right and rent from a competitor without such a policy but with the same daily rate.

Cons: Sneaky kayak selling me insurance that wasn't actually attached to car rental. Car very high mileage. Very dirty smelly car. Off airport rental office not disclosed.

Cons: Check-in was way too slow. On return, lot attendant couldn't provide receipt and when I got home, I saw that I was overcharged by $150+.

Cons: Outside of car was dirty, but hey, it was a free upgrade!

Cons: There was a little bit of sticky residue on the car's central console, but we just cleaned it up with some cleaning wipes, so not a big deal (especially since we got a nicer car than expected).

Cons: Had to dropoff on street.

Cons: Underinflated tires--like, "warning light came on" underinflated, in three of the tires! Site was so congested there was no where to park the car upon return.

Cons: That the car did not come with a full tank of gas. This is an inconvenience and a challenge to try to return the car back with the same amount of gas. Ultimately it seems like the company is being lazy and this is probably a money maker for you as many cars like mine probably come back with more gas than when picked up. So I essentially paid for gas for the next customer. Cars used to always come with a full tank and sadly it seems like you are doing this more and more.

Cons: I was told that I'd get a refund if I brought it back early. When I did I was told that I can get was on a weekly rate and that 5-6-7 days were all the same price.

Cons: The customer service was TERRIBLE. I've rented from here twice, about 2 years apart, and both experiences were very bad.

Cons: Nothing

Cons: would love to say I rented a car but see my previous post

Cons: My rental quote was $80, the contract value was $225, which got reduced to $150, but my credit statement reads $315. Something is seriously wrong.

Cons: We didn't like that they didn't have the car we we were expecting and we had to pay more for a new one, and the process took a long time.

Cons: Car in supposedly smoke-free fleet reeked of smoke. Attendant tried to help by spraying air freshener, which made odor worse. Budget should have given this car to anyone.

Cons: You guys are too too too expensive!! I suggested to look again to the late drop of because it is not fare that they charge people for two hours late!! So upset.

Cons: Dirty inside and outside.

Cons: Car had some trash from prevois renter.

Cons: There was no car available when we arrived.

Cons: Car was extremeky dirty inside

Cons: Service was outstanding

Cons: It would have been for the location to be fully disclosed upon booking. I got to the airport and ended up needing a shuttle to get to them. Never got the rental cause I didn't have the time to go find the shuttle stop. Waste of time

Cons: They promised to email a receipt but never did. When I called, nobody picked up. Required extra insurance and did not make it clear during booking. Employees provided poor, slow, inefficient service and were generally angry and difficult to work with. The office smelled very bad. Location not well marked and hard to find. They did not have the car I reserved. I could go on but have wasted enough time w/ this reservation already.

Cons: I arrived at the counter in Arlington to find out that they have a very restrictive rental policy for local renters, requiring written proof of a current automobile comprehensive, collision and liability insurance policy in renters name covering injury to third persons or property (they do not accept credit card insurance, not even if primary coverage) and have mileage limitations. None of that info was provided at the time of booking. Only advantage and E-Z car have this policy. If you're a local customer, avoid them..

Cons: we didn't had the chance to rent the car. we went to the ez rent a car station and they said we needed a personal insurance. But we don't have one, and you didn't mentioned that we needed one. So we couldn't rent a car, and they send us to the concurrence to rent a car there! I will never ever book over kayak or ez rent a car again!!

Cons: There were no signs at the airport for EZ Rent-a-car, just Advantage, for off-sitr rentals. I had a very difficult time getting through to a person on the phone, taking about 10 min, so by that time I happened to see a shuttle pass. Also the service desk person tries to tell me what my previously insurance plan covered, but he was wrong and it's just a sales technique, which was annoying.

Cons: Completely misinformed and ended so frustrated I left without my rental. They fail to inform any renter that a $350 hold PLUS the cost of the rental will be placed on your credit card for the duration of the trip. And then, slowly refunded to you, in a matter of 5-7 business days while it sits pending, damaging your available credit. They also fail to tell you, you will need to produce a physical proof of insurance document. The rental company is outside of a metro area where the average person doesn’t not own a car, much less walk around with proof of drivers insurance. All of this, never mentioned before I even handed over my license and address, and swiped my card of course. I knew Advantage was bad about similar things, booked with EZ Car to avoid the hassle, and it’s turns out, also unannounced - they are the same company! So, damned if you do, damned if you don’t.

Cons: Car was not washed before pick up

Cons: First, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.

Cons: Basic car, I've gotten cars with better features and upgrades from other companies

Cons: I did not receive the minivan that I reserved through KAYAK's website, nor did I receive ANY minivan from Hertz. I sent an email to KAYAK and heard back from "Shannon" from customer service, saying that any and all mistakes were made by HERTZ. My message was, in part, the following: "I rented a minivan from Hertz (Confirmation # G8204778611) yesterday (Tuesday, January 19th) for pick-up at a Hertz location in Arlington, Virginia (1401 Lee Highway, Arlington VA) on Thursday (Jan. 21st at 10am). I was to drop off that minivan on Saturday (Jan. 23, 2016 at 9am) in Lincoln, Nebraska. The rental cost was $382.67. I also purchased rental insurance, amounting to another $27.00. This afternoon (approximately 4pm, Wednesday January 20th), the 1401 Lee Highway Hertz location called, telling me that they DO NOT HAVE a minivan for me. I have been transferred from office to office, and no one can help. I need a minivan tomorrow (Thursday) at 10am, otherwise I will be stuck in DC for at least three additional days as a major snowstorm approaches. So, why would KAYAK.COM advertise a minivan rental from a Hertz location which did not have a single minivan on hand? Hertz (both that local business, as well as the Customer Service center) cannot help me with a thing...." If I cannot rely upon listings on Kayak.com, then I will need to re-direct my personal business to a responsible booking website, as well as inform my employer, my clients, my family, my friends, my fellow professional colleagues, professional affiliations, and any other person/institution in which I am affiliated, etc., that Kayak should be avoided. I expect more than just an email from a customer service representative, trying to pass the buck off to Hertz and not even providing me with a phone number to speak to someone at Kayak about my situation. I was almost stranded in Washington, DC, without a place to sleep and without any means to leave prior to the snowstorm. Kayak's response showed only indifference.