Arlington car rentals

Cons: Couldn't pickup reserved car due to paying with Visa debit card. Specifically reserved an SUV, but couldn't get anything bigger than full size, which was too small for my 6'+ height, and a higher rate than reserved SUV. Retired USMC, disabled vet and on assignment as government official, yet could not rent a simple SUV due to traveling with only my debit card. Car was dirty on the outside as well.

Cons: Upgrade was provided from standard-class sedan to SUV, which was not ideal.

Cons: Drop off at Dulles was off site and somewhat confusing but other than that easy.

Cons: Our car's transmission died and Alamo told us to take a cab to the nearest airport to get a new car. We got a smaller car. They treated me as if I'd crashed the car or done something else wrong. No efforts have been made to reimburse us for the cab.

Cons: Car had a smell of dogs.

Cons: Pickup spot was unclear. It might be easy to find when you arrive by flight, but it's a mess if someone's dropping you off. Address listed on confirmation email doesn't point to the actual location.

Cons: Had to pay with credit card ONLY...no Debit!!! But the lady serving us was very understand.

Cons: Staff at rental counter most unhelpful

Cons: No ez pass

Cons: Not the friendliest customer service agent. Also pretty expensive for a one way rental.

Cons: Pick up from Budget rental at Washington National was a frustrating experience - slow & disorganized. We made lifelong friends in the long line while we waited our turn! No instructions on the car. No GPS - we found a really helpful customer service person in the parking garage & we tipped her for her help. Otherwise we would have had to get back in the long line & start again. Crazy. I don’t recommend this as a pick up location.

Cons: Nearly 2 years since my last rental/bad experience with A/B they charged my card for someone else at pickup. On return they made me go back to agent to have charge for full tank removed when car had 1/4 tank at pickup. No more...I’m done with you.

Cons: Not ready to accept Insurence which was purchased from app . Over charged for no reason . Car was not available .

Cons: Waiting 1/2 hour to pick up car.

Cons: I was unable to rent because I had a debit card.

Cons: Smoke was a problem as far as steel. Service was slow and we had to wait for the car a bit upon scheduled arrival

Cons: The lady at the Fast Break kiosk was not very friendly, and the staff at the main rental counter seemed to be playing rock-paper-scissors NOT to be the one who did the work of renting us our car.

Cons: Budget was short on cars and we had to wait 30 minutes to get the car. Also, short on people during busy weekend, and we had to wait longer to figure out how to get the Emergency Light off! It would have been ideal to keep the owner's manual in the car. On the other hand, the check out process was very easy and efficient.

Cons: The location

Cons: Car was in poor condition. Left tablet in Car and never was returned to us.

Cons: The tiny shoe box of a car that I rented (Ford Fiesta) was nowhere near worth what I paid. It was the cheapest option I could find and thus I had no real choice, but still not worth it.

Cons: There was no information during reservation to ket me know that pickup is not at main location on airport. Had to waste time locating shuttle to pickup location

Cons: I booked on kayak for 110.00 tax inclusive. When I got to the car rental desk it was 131.00. I know it is only 20 dollars and I did not have time to argue because I was running late but this was very misleading.

Cons: Took me nearly hour and half to pick up. Changed my plans significantly

Cons: The site is ghetto......it is off of the airport, which is fine, but the car lot was just ghetto...dirty and disorganized.

Cons: After a line of nearly an hour, they denied my rental because I only had debit cards (I did the reservation with the same debit card). When tried to switch the reservation to my wife, they said it wasn't possible and made a new one, of course more expensive than the original. I don't think I will ever repeat with them.

Cons: Un professional, and unwilling to be helpful.

Cons: Did not explain charges. Got reservation returns wrong. Bad

Cons: Outside of car was dirty, but hey, it was a free upgrade!

Cons: Hyndai Tuscon was nice. But headlight not working. Police pulled me, and had to talk my way out of a ticket.

Cons: Nothing.

Cons: There was a little bit of sticky residue on the car's central console, but we just cleaned it up with some cleaning wipes, so not a big deal (especially since we got a nicer car than expected).

Cons: Had to dropoff on street.

Cons: Underinflated tires--like, "warning light came on" underinflated, in three of the tires! Site was so congested there was no where to park the car upon return.

Cons: My on-line reservation somehow got botched up, and was listed for one day rather than four. Fortunately the location was able to accommodate me when I arrived. I did not know that the location was going to be closed on the day I returned the vehicle; it would have been nice to have been warned in advance so it wouldn't have been a surprise.

Cons: I wanted to pick up my car an hour earlier than booked and return it 2 hours later. The customer service person did not even understand what I wanted to do and would not quote me a price to make this minor change to the reservation.

Cons: I had to wait to for a car to be available and my trip started late because of it. I still had to pay for the entire time I booked the car. The car smelled like Old Space aftershave and it got on my clothes from the seat belt. There were no attendants when I dropped the car off, and I had to call Thrifty for a receipt because they did not email one or send communication that the car had been returned. I was overcharged for the rental because it was not checked in until 2 hours after the reservation ended, even though I had returned the car one and a half hours before it was due. An extra day of insurance was tacked on, as were additional taxes and a "mandatory airport fee" that were not disclosed at the time I booked the car or when I checked it out.

Cons: Drop-off was a pain. I couldn't get a receipt because the "printer was down." I don't like leaving my car without a receipt, not knowing whether an extra charge might be incurred for some damage that was found later.

Cons: The car smelled of cigarette smoke. I didn't realize it until I had pulled out of the garage, and it was too late. It was the most basic model of some kind of Kia, and it was outdated.

Cons: Had reserved a Suburban. After I checked in and waited for 20 minutes was told they did not have any vehicles that size. Don't understand how you can run a business that way. I was moving my son from DC to Baltimore and needed a large vehicle. Was given a mini-van--which was not large enough.

Cons: Thrifty is now on-airport at Reagan National, but this wasn't clear on GPS or airport signage.

Cons: Rented a car for one day and they asked me 10,000 questions. Was in town for a funeral and don't understand why that was any of their business. My husband and I have the same credit card - same exact number, we just each have our name on o e. We inadvertently swapped cards and they wouldn't let me use it. I went to use debit and they first needed to check my credit score?!, see my return flight info and see more ID. It was such a hassle.

Cons: All the cars had over 30,000 miles on them and were a bit worn out.

Cons: Avis doesn't respect my car selection. They provided a less category vehicle for same money. According with them I it was a upgrade! Not to me.

Cons: The price I ended up paying was DOUBLE what I was quoted. I felt deliberately deceived.

Cons: Reserved car on line with no problem using my debit card. Arrived at Avis, line was very long. Waited in line one hour to reach agent. At end of check-out process she told me my card we declined and she could not rent me a car. I was using my card frequently and it was never declined. She insisted she could not rent me a car because of a "soft credit check" by Equifax. So I went next door to Hertz and gave them my business.

Cons: The rental was over $125 more than quoted on Kayak. Waited in line for over an hour to be told that if I didn't like the price AVIS was giving me I could go to a different counter in the terminal.

Cons: Your folks working at the counter at DCA hopefully aren't actually getting paid for that "work". I watched the woman helping me clean her glasses for 10 minutes while she had a conversation with the customer being helped next to me, about how women at the Washington Nationals games no longer wear panties. I quite literally started laughing at how awful, incompetant, lazy, and rude your service was. It by itself ruined my day and ensured Avis will never recieve another dollar from me. Further, in the DCA garage, I was yelled at for being confused as to why the garage floor indicactes one parking spot number, while the small tags that hang above the same spaces indicate another. Obviously its the customer's fault for not realizing that, as was pointed out to me. There was also a huge dead mosquito in the back of my Mazda 6 which was great. Avis - suggest you change your motto to Lazy and Incompetant so people have a better idea of what to expect. Thanks!

Cons: The attendant at the kiosk was a little chatty with the people ahead of us in the line. So it felt like we waited in that line longer than usual. Additionally, the driver's door was dented so we had to wait in another line to find out how to deal with it. Once that was sorted, it was a breeze and returning the car was very fast

Cons: We couldn't find the ez pass so tried calling for help. After 30 minutes of getting shuffled from one person to another we hung up as no one could tell us where to find it. Also, we declined the insurance but were charged for it anyway. I'm sure an honest mistake but one that cost us an extra $30.99 for a three hour rental.

Cons: Reserved a compact car for pickup at Reagen National Tuesday June 15th, 2017 close to Midday. But was given a gas guzzling Chevy Impala (they said they didn't have any compacts to give me). Was also told at the rental counter that my car would have an EZ Pass for tolls. But when I took possession of car - no EZ Pass. Attendant in garage told me, "I don't have any EZ Pass cars to give you." Not having an EZ Pass is a major inconvenience in the Metro DC area (slows you down and you have to have exact change). Finally, when I took possession of the Impala, it had several significant scratches on the front and rear bumper. Asked garage attendent for car diagram to document the scratches (BEFORE I left garage). She said, "the attendent at the rental garage exit point will help you." But when I saw the last attendent he didn't have the diagrams either and seemed irritated that I was requesting a diagram to document scratches (so I wouldn't get charged for scratches upon returning car). Drew up a diagram myself by hand and the attendant seemed irritated When I asked him to sign diagram (once again - in an effort to protect myself from liability). He signed the hand drawn diagram in an illegible fashion (making me feel uneasy about taking car). But I was in a rush so I left garage. About an hour or 90 minutes later I called the customer service toll free number on the Payless sleeve that contained my rental agreement. After a 15 minute wait on hold , woman on hold told me I'd dialed the wrong number (she told me to call road side assistance. Called and put on hold again. Filing a claim was a long and terrible experience. I will rent from Hertz now. Will never rent a car from Payless or Budget ever again. And I will never fky into Reagan National again. Will fly into Dulles.

Cons: I ordered and paid for a Jeep Cherokee or similar (i.e. a mid-size SUV that could hold five suitcases), but Payless tried to give me a Jeep Compass (a compact cross-over) and claim it was "similar" - not even close. The Compass hold four duffle bags, not five suitcases. After a lot of complaining on my part, they "upgraded" me to a Ford Escape, which is what they should have given me in the first place. I spent an hour total in line because they were trying to give me the runaround. Then I had to wait in line again when I dropped off the car (rather than just leaving the keys with the parking attendant, as usual) because the system couldn't locate my rental agreement. Total of 1 1/2 spent in line due to their nonsense.

Cons: They did not provide a receipt when I returned to the car -- they sent me back to the pickup desk, where there was a long line.

Cons: Immediately prior to returning the vehicle, i went to a gas station close to the airport to fill the tank. Upon returning the vehicle I saw a fuel service charge on my receipt. When I asked about it I was told the tank was not full, even as I was looking directly at the indicator which clearly demonstrated it was. After some arguing a manager made a note on my receipt to have the fuel charge removed, but told me to go talk to the service counter - which would have required standing in a long line. I left and am calling my credit card company regarding the fraudulent fuel charge.

Cons: The car was filthy and smelled like cigarettes. Cost was too much for what we got.

Cons: Car smelled faintly as though someone had smoked in it. The cargo cover was missing.

Cons: Rental process was very time-consuming . . not helped by a lengthy staff personal conversation . . and the van smelled like a smoker had used it last.

Cons: Fairly long wait at DCA to pick up car! Need better signage at DCA for Payless drop off.

Cons: Car wasn't cleaned of trash from previous driver.

Cons: When I was first choosing a ride, I was told the car had apple CarPlay, but it in fact did not have that so putting on my navigation was a bit difficult at first but we made it work. I got the 2018 q60 3.0t awd.

Cons: Car was not washed before pick up

Cons: First, it was hard to find the location of Herz. I reserved the car for 8 and arrived at 9:15. The lady at the counter said I'm late so I can not rent the car. I called Herz and reserved for 10 a.m.. She wouldn't let me rent the car, saying that they are low on cars, but she gives other people their keys. I asked her to reserve a car for me at the airport. She reserved for me the most expensive car. My initial reservation was $120. She reserved for me for $300+. At the end I rented from enterprise. Enterprise has excellent customer service.

Cons: Basic car, I've gotten cars with better features and upgrades from other companies

Cons: Waited 3 1/2 hrs for a vehicle at hotel after reserving 48 hrs prior on Kayak.com. Sent me to airport location that couldn’t help because you have to have a round trip ticket. I live locally. Then the agent at the initial location calls me back saying he had a vehicle. Had to take the shuttle from airport back to the hotel. I wasted a total of 5hrs and still didn’t leave with a vehicle. I walked over to Enterprise and was in and out in 10 mins. By the way, if you are paying with a debit card Hertz runs a credit checks but they do not tell you this. This will ding your credit score. Enterprise takes a deposit for the vehicle and refunds it back.

Cons: Not sure.

Cons: Hertz could have made it right. The last-minute rental I was lucky to find from Budget cost almost triple the price, but I had no options. Hertz customer service offered a weak apology and a $50 voucher for my next rental. Very, very poor effort. I expected better from Hertz. Never again!

Cons: I did not receive the minivan that I reserved through KAYAK's website, nor did I receive ANY minivan from Hertz. I sent an email to KAYAK and heard back from "Shannon" from customer service, saying that any and all mistakes were made by HERTZ. My message was, in part, the following: "I rented a minivan from Hertz (Confirmation # G8204778611) yesterday (Tuesday, January 19th) for pick-up at a Hertz location in Arlington, Virginia (1401 Lee Highway, Arlington VA) on Thursday (Jan. 21st at 10am). I was to drop off that minivan on Saturday (Jan. 23, 2016 at 9am) in Lincoln, Nebraska. The rental cost was $382.67. I also purchased rental insurance, amounting to another $27.00. This afternoon (approximately 4pm, Wednesday January 20th), the 1401 Lee Highway Hertz location called, telling me that they DO NOT HAVE a minivan for me. I have been transferred from office to office, and no one can help. I need a minivan tomorrow (Thursday) at 10am, otherwise I will be stuck in DC for at least three additional days as a major snowstorm approaches. So, why would KAYAK.COM advertise a minivan rental from a Hertz location which did not have a single minivan on hand? Hertz (both that local business, as well as the Customer Service center) cannot help me with a thing...." If I cannot rely upon listings on Kayak.com, then I will need to re-direct my personal business to a responsible booking website, as well as inform my employer, my clients, my family, my friends, my fellow professional colleagues, professional affiliations, and any other person/institution in which I am affiliated, etc., that Kayak should be avoided. I expect more than just an email from a customer service representative, trying to pass the buck off to Hertz and not even providing me with a phone number to speak to someone at Kayak about my situation. I was almost stranded in Washington, DC, without a place to sleep and without any means to leave prior to the snowstorm. Kayak's response showed only indifference.

Cons: Need help to run more employee for 2 location.

Cons: No one was at the counter when I arrived and I had to wait for 45 minutes. I was in such a rush at that point that I only checked the outside of the car, but when I got home realized that the interior looked as though it hadn’t been cleaned for months.

Cons: Everything, could have called me, could have told me a different location to get the minivan. I probably will never rent with Hertz again.

Cons: I found orange peels and a fake nail in the seat. Location is a little out of the way, but the price and ease made it worth it.

Cons: It would have been for the location to be fully disclosed upon booking. I got to the airport and ended up needing a shuttle to get to them. Never got the rental cause I didn't have the time to go find the shuttle stop. Waste of time

Cons: They promised to email a receipt but never did. When I called, nobody picked up. Required extra insurance and did not make it clear during booking. Employees provided poor, slow, inefficient service and were generally angry and difficult to work with. The office smelled very bad. Location not well marked and hard to find. They did not have the car I reserved. I could go on but have wasted enough time w/ this reservation already.

Cons: I arrived at the counter in Arlington to find out that they have a very restrictive rental policy for local renters, requiring written proof of a current automobile comprehensive, collision and liability insurance policy in renters name covering injury to third persons or property (they do not accept credit card insurance, not even if primary coverage) and have mileage limitations. None of that info was provided at the time of booking. Only advantage and E-Z car have this policy. If you're a local customer, avoid them..

Cons: we didn't had the chance to rent the car. we went to the ez rent a car station and they said we needed a personal insurance. But we don't have one, and you didn't mentioned that we needed one. So we couldn't rent a car, and they send us to the concurrence to rent a car there! I will never ever book over kayak or ez rent a car again!!

Cons: There were no signs at the airport for EZ Rent-a-car, just Advantage, for off-sitr rentals. I had a very difficult time getting through to a person on the phone, taking about 10 min, so by that time I happened to see a shuttle pass. Also the service desk person tries to tell me what my previously insurance plan covered, but he was wrong and it's just a sales technique, which was annoying.

Cons: Completely misinformed and ended so frustrated I left without my rental. They fail to inform any renter that a $350 hold PLUS the cost of the rental will be placed on your credit card for the duration of the trip. And then, slowly refunded to you, in a matter of 5-7 business days while it sits pending, damaging your available credit. They also fail to tell you, you will need to produce a physical proof of insurance document. The rental company is outside of a metro area where the average person doesn’t not own a car, much less walk around with proof of drivers insurance. All of this, never mentioned before I even handed over my license and address, and swiped my card of course. I knew Advantage was bad about similar things, booked with EZ Car to avoid the hassle, and it’s turns out, also unannounced - they are the same company! So, damned if you do, damned if you don’t.

Cons: everything else! this was the worst experience in customer service. there was an outstanding (in a bad way) wait time - over 45 min. and the management and/or staff was very reactionary instead of being proactive including the 800#. overall this experience was very poor. Although the manager apologized for my experience, it was too little too late.

Cons: The car the gave us was not in good conditions at all, in fact it was not safe, the car had an engine problem, tire problem and collision lights issue. The attention and service they first gave us was not pleasant, the girl on the front desk was not helpful at all.

Cons: The agent was rude and the car was dirty upon pick up. It seems as if it wasn't washed and the interior had a lot of mud smears. You get what you pay for.