My wife and I showed up and was poorly attended to. The lady at the counter kept complaining to her coworker about work. Told me my room that was booked is not available. Left and went into another room behind the counter without saying anything and her coworker came to call her after she noticed we were still waiting. The lady came back and told us that the room is now available. Went up to the room and noticed it isn’t even our room that we requested to be with ocean view. Engineer/service guy walks into our room 5-10 minutes into our stay in the room and apologized as my wife was in the bathroom with the door open. I asked him why he opened the door and didn’t knock and he said the room wasn’t supposed to be in service because AC wasn’t working, no tv in the room and corner of tv stand was Broken. We went back downstairs and waiting another half hour to be attended to and was given 2 small beds in one room. Worse hotel experience!! I couldn’t even complain in ththe morning because the checkout line was longer than a line for the movie theatre. Horrible experience all around. I want a refund!!!
The best for location and interior
Valet parking have very good service
Receptionist is fair service
Really terrific stay overall. Connected to 3 Casinos, while not being a "casino hotel" was great. Staff was very friendly and professional The decor of the hotel itself is old-school and charming, while the standard rooms feel like a modern hotel. Really reasonable rates. The pool area is very nice with lots of seating and mock-cabanas. When we went it was overrun with kids, but I know there are adults only hours in the evening (which we did not take advantage of - should have!)
Only minor complaints here - towels in the room are small, and when we requested extra (we were initially provided two towels for a 4 person room) we were told that all the towels in the hotel were in use! But it was only a couple hours before they brought us more. No big deal. The elevators can be terribly slow on occasion. Most of the time its fine, but there were one or two instances where we waited a solid 5-10 mins for one to come. The drain in the tub is slow, so if you take a shower you will be standing in 2 inches of water by the time you're done.
Excellent From Start to Finish!
There's a classic Atlantic City feel to the hotel that cannot be outdone by most other properties in the city. Rooms are more spacious than others and everyone was helpful! Even their self-park employees were so helpful to give us helpful information on the hotel and its neighbouring properties (especially since the food choices helped our starving selves upon arrival.)
Would have been nice if the counter at the second floor, which looks like a check-in and concierge counter itself, told guests to turn around and check-in at the first floor. It makes the hotel look a percent abandoned, so it makes that little spot look more like a museum half-done.
Elevators are almost impossible to get. Tv was broken, called the front desk about it, they lied and said they were sending someone up and never did. Children and families running around even later on in the evening
Easy access to boardwalk , dining and casinos. Staff was excellent.
Bathrooms needed some updating. More hangers in the closet.
Room was good size, roomy In room fridge
Check in was difficult to find from self parking garage Not enough towels in room Room phone was broken Could not check out on TV
Tv did not work, should have received a refund
AC kept returning quickly to auto mode and setting the temperature higher than comfortable.
nostalgic and classy
our fridge didn't work, but they replaced it immediately. the ice machine in the hall didn't work, had to go two floors away for ice.
Used a spare blanket from the closet in the room and next morning woke up with sand all over myself and the bed. Called in the morning to report the issue, room was made and sand and dirty blanket were born left in room. Called again in the evening and sand was finally taken off the bed but same dirty blanket was left in the room. Finally at around 9pm a new blanket was given to me and I was told that the spare blankets in the closets were not replaced unless asked by the guest. That is disgusting.
The king size bed
The bathroom was small
The Claridge- a Radisson Hotel, once known by its 1929 nickname Skyscraper by the Sea, radiates a breathtaking vintage design and is one of the last remaining architectural masterpieces from the Boardwalk Empire Era. Situated in the prime center of the Atlantic Citys boardwalk, all guests will enjoy easy casino access through our connector with Ballys, as well as our close proximity to main attractions such as outlet shopping, restaurants and amusements. The Claridge Hotel boasts a Boardwalk Empire era style décor which is portrayed in all 482 guest rooms which have all been completely remodeled. Elegant suites are favored by many guests with spectacular ocean/bay views and Jacuzzi tubs. Emphasis is always placed on providing unique service amenities such as private limo transportation, specialty room packages, WIFI, K-cup coffee and tea in your room, business center, indoor pool and beach services -in season. Leisure guests, families, business travelers, groups and conventions are all welcome. We invite you to experience The Claridge Hotel.
Radisson Hotel Group
Policies vary by room type and provider.