6.0
Flight didn’t get in to Amarillo until 9:30 pm as scheduled. Attendant thought we would be there at noon.? Requested a mid size SUV and received a small suv. Front right tire kept losing air while In Tx and Az. and had to get air about 5 times. Not sure if problem was with tire or info gauge inside car. Problem resolved itself once we got into Nevada. Drop off was convenient and attendant was a very nice lady.Reviewed Nov 10 2022
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2.0
Car was very dirty and with sticky cold drink spills everywhere and wiper was not working as it should beReviewed May 16 2022
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10.0
Very economical car with good equipment.Reviewed Jan 21 2022
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10.0
Very easy experience. No wait, car great, friendly staff, all good.Reviewed Dec 14 2021
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10.0
It was easyReviewed Aug 8 2021
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5.9
The car was not clean. There was still dirt and small debris in the floorboards. It was the day of my oldest son's graduation so our schedule was packed. Pickup was at the airport on the outskirts of town so we'd planned a quick trip out to pick up then back to the days festivities. Because of this I did not have the time to go back into the building and wait for another vehicle.Reviewed Jun 22 2021
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10.0
Pros:The staff was friendly and helpful. Check out of car was quick and efficient.Cons:No issues to note of.Reviewed May 21 2021
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6.0
Pros:Great quick friendly check in despite the computer being down.Cons:The car smelt like cigarettes. Leaving the airport on the chip seal road the car was very loud but I assumed it was just as it was a new road so the small pebbles we're making the noise. ~20 minutes later when I got on the highway the car was making a sound like the wheel was going to fall off or something. I pulled over and verified the wheels were all tight and assumed it was a pebble from the road stuck behind the brake shield and was too far from the airport to make it to my destination in time. The noise came and went depending on speed and eventually turned into a very loud dragging noise. I pulled over and looked under the car to find a splash shield was dragging under it. I was able to tear it off and all noises were gone. Can't believe Avis let the car leave this way, I am glad I am a mechanically inclined person to find and resolve this issue.Reviewed Mar 2 2021
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5.2
Cons:I booked VW Jetta but I was given Chrysler. I asked why and I was told they did have Jetta and online booking don’t what’s on stock, I did buy that answer. But I paid for a specific vehicle I never got to enjoy. I don’t think Chrysler was worth the same so maybe I should get credit back.Reviewed Oct 27 2020
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9.2
Pros:Had to get a car last minute since my flight put me in a different city and Enterprise could not get me a vehicle. Rates were better than Enterprise. I will look at using Avis again.Cons:I thought the drop off after hours was confusing, but since I dropped off at a second location different from pick up, the staff wouldn't have known the process. Signage in Lubbock is REALLY confusing, but I figured it out.Reviewed Apr 5 2019
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9.6
Great customer service. Pickup and drop offPros:Very friendly, courteous and efficient staff!!Reviewed Jul 29 2017
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2.0
Cons:Car was dirty inside and smelled. Did not like that no direction was given on returning car in Lubbock (there is only one return desk and that is inside the airport).Reviewed Mar 13 2017
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