8.0
Everything was easy and as-planned. The only thing that wasn’t great was that I didn’t have obvious instructions for the drop off procedure for the small airport I was dropping off the car at. I wish Avis would have sent me instructions for the drop off at my specific location.Reviewed Nov 24 2023
review from 8.0
Pros:We received an upgrade car from the one we reserved. Drop off at ATL airport rental car center was quick and convenient.Cons:Pickup at CHS was a little slow. Car had a strong smoker smell, but we didn’t want to delay our trip any further by going back to ask for another one.Reviewed Sep 6 2020
review from 9.6
Pros:Staff at both pick up and drop off were excellent, very polite and helpful. Drop off location in Charlotte was a little difficult to find/notice due to location and store frontage, but figured it out after calling that office.Cons:Drop off location signage.Reviewed Aug 17 2019
review from 6.8
Pros:Check in process fairly quick.Cons:Chose to return car with gas full with gas I bought. In the check in process in rental return they added $15.88 for gas. He could not remove it in the lot. Had to go inside and wait in line. She said that because I drove less than 74 miles, it adds that charge no matter. This is not right.Reviewed Jul 23 2019
review from 10.0
Pros:The lady @Mansell office was super sweet and knew her customers..and, waited for someone running late,with an EXCEPTIONAL ATTITUDE..so I give this an excellent rating.. the staff at Charlston airport, not as helpful,organized friendly or knowledgeable..I had my reservation and rental policy insurance ready for her to see, and she said" drivers license and credit card" then asked for what I was prepared to show her..Short, slow line..Reviewed Aug 23 2018
review from 8.0
Pros:Good basic transportationCons:Long wait at counter. Unclear directions on where to get car.Reviewed May 12 2018
review from 2.0
Pros:read above!!!!Reviewed Apr 15 2018
review from 6.4
Good car, upgradePros:The car was zippy, easy controls. I got upgraded when they ran out of the economy cars, but it didn't feel so great after the long wait, see below.Cons:Check in was 45 minutes!!! Slowest line and agents. Car pick up location was convenient but the drop off was so far away. I actually had an A-fib episode from dragging my suitcase so far! It lasted for five hours.Reviewed Feb 27 2018
review from 5.2
Doesn't hold to the Avis NamePros:The woman who helped me at the front desk at pick-up was very nice and very professional.Cons:The Car's Side Mirror was damaged They didn't have the type of car we booked The drop off process was a disorganized messReviewed Feb 22 2018
review from 8.0
Pros:Car was just what we needed.Cons:Car was a little dirty. Windshield wiper fluid was empty. And the associate at check out didn't inform us of a couple of additional options that would have been nice to have.Reviewed Sep 23 2017
review from 10.0
Pros:EverythingCons:NothingReviewed Sep 14 2017
review from 2.0
Wanted Fusion got Kia.Pros:I thought I was getting a Ford Fusing and instead got a Kia. Really? When I got to the car there was door poop all down the driver side door/ handle. When I called they couldn't care less. They said I could come back and return it if I wasn't happy. Also, gas tank wasn't completely full but I didn't complain.Reviewed Sep 2 2017
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