8.0
Over an hour wait to pick up vehicle. Only one agent to complete the registration.Reviewed Nov 21 2023
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2.0
Long line. Staff was not motivated and indifferent. We booked a Toyota Camry or similar but was offered a Kia EV which is not suitable for plan to drive a long distance. When quietiedd about a petrol car, we were offered a Lexus but had to pay $20 per day and no other choice. Just like take it or leave it scenario. Frankly not impressed.Reviewed Oct 15 2023
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6.0
The car was filthy, inside and out.Reviewed Oct 28 2022
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2.0
2.5 hour wait at check in counter and they didn’t have the car class that I reserved.Reviewed May 10 2022
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8.0
Cons:The drop off in winter haven, Florida was under staff and unable to send me confirmation that I dropped off my vehicle. It has been about 24 hours later and still no email.Reviewed May 25 2021
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6.0
Pros:The staff in Charleston was friendly and courteous.Cons:The car was barely clean. There were spots, smudges, and it was filthy on the doors. The car was also very uncomfortable. It caused a lot of pain from the less than adequate padding on the seats. Additionally, when we turned the car in one (1) day early we did not receive any credit for that one day early. We tried calling and the individual, when we started to explain our concern, hung up on us. This rude behavior, and the fact that the care had not been properly cleaned at the Charleston pickup point, and it was an uncomfortable ride, and we did not get credit for turning the car in one (1) day early adds up to the fact that we will not rent from Budget again and we will tell all of our friends about this poor treatment and give no positive recommendations for Budget rentals.Reviewed May 3 2021
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10.0
Pros:Drop off super easy! No lines at pickup either.Reviewed Mar 30 2021
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8.0
Pros:Drop off very easy.Cons:More staff at pick up. It was a long wait.Reviewed Mar 21 2021
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8.0
Pros:Friendly staff, very simple. Paid what I was quoted for the car. No fuss, no muss.Cons:not enough clarity about fees: I was terrified until the moment I dropped the car off that at some point they were going to try to hit me with drop-off or one-way fees in the hundreds of dollars. Car did not have wiper fluid. Back dashboard contained what appeared to be long white dog hairs. Not a big deal, but combined with the lack of wiper fluid, made me a little concerned what else they might have been glossing over in cleaning and maintenance. Would like to have had the toll structure explained to me before I drove off, instead of when I was 150 miles into the trip and it suddenly occurred to me WAIT HOW DO I PAY TOLLS????Reviewed Feb 25 2021
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4.0
Pros:YesCons:Exterior of vehicle was dirty and the vehicle had more than 58,000 miles and the check engine light was onReviewed Jan 27 2021
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4.0
Pros:Staff was good, the car was dirty, the carpet was never vacuumed from the last renter and the dash board was covered in some film. The car wreaked of old cigarette smoke covered up by air freshener.Cons:Clean the cars.Reviewed Nov 22 2020
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2.8
Cons:Car was FILTHY and reeked of cigarette smoke. Instead of changing out, they just gave me a slip notating that there was a "smoky smell". Didn't acknowledge that the car was absolutely disgusting.Reviewed Nov 9 2020
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