2.0
Windshield was cracked and car needed an alignment. The car kept tugging to the left side. Avis drop off was a mess. I waited 40 minutes only to be told to leave the keys in the car and did not get a proper check out. Now I’m getting overcharged 200 dollars by Avis. Now I have to deal with this headacheReviewed Apr 30 2023
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10.0
When enterprise called me thirty minutes before my pick up time to inform me they didn’t have a vehicle for me to use I had to book last minute with Avis. The rate was higher since it was last minute but the rental was great and the pick up drop off easy.Reviewed Aug 17 2022
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2.0
Cons:They could have actually had the car I rented. I had to cancel the rental upon arrival for pickup because they did not actually have the car I rented and agreed to pay for.Reviewed Jan 2 2020
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2.0
Cons:They would not let me adjust the name on my car rental, causing me to cancel. They then said there were not any cars available, even though I had cancelled my reservation with them in that moment causing me to completely lose my car rental.Reviewed Dec 28 2019
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9.2
Pros:I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.Cons:Verify car is ready before renting. Go out and check the vehicle with the guest.Reviewed Jun 27 2019
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4.4
Charged 100s more for a single day extention.Pros:Great CarCons:Due to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGETReviewed Nov 6 2018
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6.8
Cons:They charged us per mile at drop off. Don’t think that was part of the original dealReviewed Mar 18 2018
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10.0
Pros:Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.Reviewed Dec 12 2017
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10.0
Pros:Not much to say. Dropped the car off and went on my way. No hassles at all.Reviewed Nov 12 2017
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6.4
Fair price, very uncleanPros:The car was a nice size for comfort and luggage and drove very well.Cons:On the down side, the windows were only clean where the attendant had used the wipers, the car was mud streaked, there were drinks spilled on the interior and mud all over the floor mats. It made the experience less pleasurable driving a filthy car.Reviewed Jan 6 2017
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4.0
Avis Rent a carPros:It was at the airport!!!Cons:The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all. When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.Reviewed Sep 11 2016
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10.0
efficientPros:Great car and super easy pickup at the Durango airportReviewed Jul 19 2016
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