6.0
We were given the wrong car and had to go back to the counter for the correct vehicle.Reviewed Aug 1 2023
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2.0
Make sure to inspect your rental has been cleaned before you leave the facility regardless of the time of day. I picked up a car around midnight and didn’t noticed that there was blood on the window controls and steering wheel until the next morning.Reviewed Sep 23 2022
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2.0
Horrible experience in Lubbock Tx!!! NO ONE was at the counter when I arrived. I could not get my car. I had to find another car company to get a car. This is unacceptable!!!Reviewed Jun 4 2022
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10.0
Everything was beyond helpful. We were stranded and y’all were more than accommodating to our needs. We really appreciate everything that you did.Reviewed Jan 1 2022
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5.9
We had a 715 AM flight. There was no one working the Avis receiving area when we dropped off the car. about 10 Avis cars were backed up at the entry, which was blocked off, so we all had to ditch our rental cars there, leave the keys in the visor, and hope they werent stolen.Reviewed Aug 23 2021
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10.0
Pros:They were awesomeReviewed Jun 14 2021
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2.0
Cons:It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.Reviewed May 19 2021
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2.0
Cons:There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.Reviewed Mar 4 2021
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10.0
Pros:Everything at Avis is excellent. Great service, affordable prices, and clean cars.Reviewed Aug 13 2019
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4.0
Pros:The staff in Lubbock was friendly. The staff in Dallas rushed me however they took care of business.Reviewed Jun 13 2019
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10.0
Pros:The Avis staff was assume. We received updates from Premium to minivans. That was a big plus!!Reviewed Feb 9 2019
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2.0
Nobody therePros:NothingCons:My flight was very late (over 3 hours). When I landed at 1:00 am and got to the counter, all the other rental car places had a tired looking person staffing the desk. Not Avis, they apparently dip out at 11:00 on the dot. When I called their customer service line, I dealt with a very rude person who told me it was my fault because I missed the time when I was supposed to pick up my rental. Thank god for another rental company who was able to get me a car.Reviewed May 19 2018
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