Cons: The car pick-up took over an hour and I was the first person in the door at 9 AM. The woman at the counter offered to add the E-ZPass Unlimited option to my rental but she couldn't figure out how to actually add it to my reservation. She had to run and cancel charges to my credit card about three times. She was never able to add the E-ZPass Unlimited option, even after about 45 minutes. Then, she got my car and, as I was about to drive, I realized the seatbelt was broken. I had to go inside and get another car. The woman was unapologetic about the delay in my trip. I also called Avis to make them aware of my experience. The person who answered the phone said she was putting me on hold and then just hung up on me and I never received a call back. Overall, a really bad customer experience with Avis and I will not rent from Avis again.
Beautiful road trip
Pros: The KIA Optima was the perfect size. Room for two weeks worth of luggage in the back and a smooth ride for us. All under $120 in total gas cost.
Pros: We liked the Hyundai, the gas mileage was amazing and it was comfortable. The car was ready (?) for pickup when we got there.
Cons: The windshield was dangerously dirty with smeared film on the inside glass that made it difficult with the afternoon sun and we had nothing to clean it with in the mountains.
Great car, effecient check-out
Pros: ! was happy to get a Ford Fusion instead of a Chevy Malibu. The Fusion was very comfortable and clean, handled well, and was great for driving around to see the sights. I had to be winched out of a ditch; I called my insurance company for Emergency Road Service. The coordination between GEICO and AVIS was handled very quickly. I scraped a rear door at a gas station - the AVIS agent very efficiently noted the damage and helped get me and my luggage to the terminal (I'm disabled) in plenty of time to stand in the TSA line.
Cons: Nothing - the web-reservation app, the car, and the AVIS folks were outstanding.
Pros: very efficient and quick
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