Pros:When we were finally able to get the vehicle we had originally booked, it was clean, beautiful and more than we could hope for. We booked a premium SUV-Suburban and it came equipped with a dual DVD system, leather, trailer hitch, etc and was perfect for our trip with a family of 7 to Denver for a softball tournament.
Cons:We were supposed to pick the vehicle up at 12. Upon arrival, they didn't have it and tried to give us a mini-van. Keep in mind, we are picking this up at an airport. He had someone drop him off, waited in line for 30 minutes and they didn't have the vehicle. later that day, they called and said they weren't sure they would get it in, and offered us a Tahoe. We needed the extra space in the back, and this isn't what we had booked. We declined, and called all other rental places to see if they happened to have a premium SUV available-there were none. Finally-they called around 4:30pm to let us know that it was available. If it weren't for this incident in getting the car, we would have said excellent. As far as the desk help-they couldn't have cared less that we were inconvenienced.