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The rooftop dinner and the bed was very comfortable. Room was good The hotel is getting old and needs referbishment and the staff were not very qualified. The concierge ripped us off by using a very expensive tour operator, maybe with a kickback to the hotel!! We forced him to change the tour operator on our second trip and found a much cheaper one for the same trip!!
My first time in Banyan Tree and far beyond luxury standard they claim to have.Unsatisfactory!
Room located on what of the hghest floors. Amazing fod and views. Very efficient anfriendly staff.
Location was very good . Basic rooms were god value for money and the roof top bar good I have stayed before an felt the service was not as good . Buffet breakfast was slow and bit sloppy at times . We were in premier suite and lobby high tea was inconsistent . Food was good when came but what we got as in quantity varied . It should be the same each day every day .
Hotel experience enables you to relax quickly - everything is a breeze
Everything was just excellent...............dont miss the breakfast No negatives
I booked this hotel in order to propose to my girlfriend and I have to say the minute you get out of the taxi you are just welcomed with open arms. I booked the grand suite where once we werechecked in at reception we were brought to a club lounge to finalize everything with check in. As already mentioned I booked the hotel in order to propose to my girlfriend so I booked a table for 2 at the Vertigo restaurant which was on the rooftop of the hotel on the 62nd floor. Yes the food was a bit on the expensive side but I have to say that the whole experience was just amazing and the night time views of Bangkok just blew us away. Thanks to all the staff of The Banynan Tree for making it a night to remember.
Our stay was fantastic, from the minute we got out of the cab on arrival till the time we left for the airport no request was too much trouble for the staff....we thoroughly enjoyed ourselves
One of the best I've ever stayed at! Amazing service and luxury.
Beautiful rooms, lovely lobby, great staff and the most amazing roof top bar in the world - has to be seen to be believed Not very impressive from the outside - but more than made up for on the inside. Also, the pool is a little small...
fabulous hotel! Breakfast in the club suite was fantastic with very friendly and helpful staff! Great rooms with great views... We will return!
I liked most the pleasant atmosphere, spacious and convenient rooms, and the kindness and helpfulness of the staff.
The hotel itself is very old and does not live up to 5 star expectations. the public areas are fabulous and great choice of restaurants but the rooms are tired and need a makeover. the shower is the worst i have ever had in any hotel low water pressure and in the bath very low down. the business floor staff are not very attentive you always have to ask then they take notice.
Freindly and welcoming staff, public spaces in hotel easy to use and very comfortable, closeness to public transport. Nothing to make an adverse comment on.
The proximity to BNH Hospital. I felt that the superior room I paid for on USG funds should have been a deluxe room. The USG sends many people to stay at this hotel and there should be the courtesy of this small upgrade. I did not like being in the annex and I did not like the chilly response to an upgrade request.
spa, food and well behaved staff worn-out carpets, looks pretty old, must be changed in the hotel lobby of Club class offices at 3rd floor
staff was nice and perfect location for night out. close to MTR. building and room looks out of date and need more make up in certain area.
the staff are excellent, the food wasof a high standard the pool is too small...
I already stayed a few times in this hotel and I particularly like the Dusit Club arrangement. An affordable luxury in an excellent location for walking and shopping and close to the Sky Train for shopping at Siam.
The concierge Staff was amazingly helpful and resourceful. The 3rd floor club was a good place to relax and work as well. The water pressure in the shower was very weak but I also did not complain.
They made me a cake for my birthday! As usual with Dusit, the front of house team was exceptional Its a very long walk to the elevators from the lobby for a lot of the rooms, my room was in need of decoration - it was a little shabby, the doors to the mini bar cupboard were difficult to open, BUT - they made me a cake for my birthday so its no big deal!
nice food the cleanliness
The hotel is beautiful. Staff were attentive. The room was large, especially the bathroom. The tub in the bathroom was luxurious. Plenty of free water bottles. Was initially told there were no rooms available when checking in at 17:30. Another staff came over and found a room immediately. Ultimately it was not a huge issue, just a minor inconvenience.
Staff friendliness Amazing buffet Perfect coffee Clean room Lovely interior design Nothing!
Large rooms, nice gym No comp breakfast, food very expensive with one option, gym hot but well equipped.
everything is excellent, especially during this hard period at Bangkok, still my favorite !!! absolutely nothing !!!
Location was perfect. Service by all staff was exceptional. One of the best hotels i have ever been to! We upgraded a room upon booking and our request was not only met but also upgraded further!
The bed, the attitude of some staff members, the location!, The view!! Found some black hair, there were ants in the fruits that were offered, breakfast included in the price only for super expensive rooms
As the hotel rooms are located 25th floor and higher of the building, you will always get a room with a nice view of Bangkok city. The pool on the 24th floor was nice. Room was clean and the service was vey much personal. The location of the hotel is exceptionally convenient for both shopping in daytime and crawling around the busiest Sathorn area at night. In all, I would recommend this hotel to those who are seeking a confortable 5 star hotel in Sathorn area. As the hotel room is clean and functionally but consevatively designed, you should not expect a luxurious decoration in your room. Basically, it is a very nice business hotel.
absolutely wonderfull hotel especially due to a marvellous staff, centrally located, very confortable room with nice view, nice open air top roof swimming pool, very good restaurant, and Pacific floor privileges is a must to make the difference! I will come back there next time ! nothing !
Clean with nice view. No surprises. nothing.
very nice rooms. perfect location lack of free internet, stayed in much cheaper hotels in Bangkok and they had free internet. An hotel with this price for rooms should provide free wifi in the rooms
The set up of the room was nice, enjoyed a good dim sum lunch in one of the restaurants, loved the pool. That a very late checkout could be arranged without problems was very kind. Finding long hairs on the fruit plate was an unpleasant surprise. The room was still not cleaned after coming back from a day's shopping. It wasn't clear you explicily had to instruct staff by hanging the sign out on the door.
I loved everything about this hotel. The staff was superb! There's nothing that I didn't like. It was an amazing stay.
The staff was amazing, they were very accommodating and friendly. The hotel overall looked great from the inside and outside. The only thing I didn't like was the location, as its proximity to so many schools causes there to be heavy heavy traffic, making it difficult to get a cab to take you there after 3pm. However, you can always walk to nearby places.
I like the staff, restaurant, location. Some of the other guests were rude to the friendly staff for no reason.
Everything was great! Clean modern rooms with complete kitchen and washer drier. Would not stay anywhere else. Excellent breakfast also for a pittance. A super bargain at $---- per night for everything but breakfast. Can't think of a single problem with this hotel. It's the best! And I'm picky!
Huge enough, and clean location
Friendly and helpful staff Free internet should be provided in all the rooms
I arrived at hotel a around 9.30 am. I was so glad that I could check in right away.. After the overnight flight to Bangkok I needed good sleep. none
The balcony at the deluxe room & the location. We did not get the requested conneting rooms.It's fine is there's no connecting room for deluxe type, but at least they should have come back to us earlier after the confirmation to the booking made. Our request for one room with king size bed & another room with 2 beds is also not done. In the end we have to stay at the reception for 1hour just to discuss and get the best arrangement available for out requirement.
excellent location for tourists looking fur fun filled nightlife in bangkok i had been already charged by the hotel when i had given my creditcard details,but i fear that i might have been charged double,please look into the matter and respond immidiately,
The hotel is close to a lot of club, bars, gogo-bars, market. but inside the hotel you are not beware of that, its quiet. If you want to take someone to your room, the hotel charge you 950 Bath
very helpful and friendly staff. good location guests not allowed after 6 pm!!! bathroom is small. breakfast is not free
Nothing. I was booked for 8 nights, but checked out after the first night. front desk was extremely rude... especially the manager on duty... I was booked for 8 nights, and from the website and based on the price I was paying, I was expecting a very decent 4 star hotel. I am sorry to say that by bangkok standards this hotel does not even qualify as a 3 star. The room was dirty and badly in need of a facelift...looked about 25 years old.. when I got to the room, the bell boy told me 3 times that more than 1 cup of tea per day is chargeable, and more than 2 bottles of water per day will be charged... ridiculous for the price was paying!! anyways, the reason I changed hotels after the very first night was that the windows were sealed and couldn't be opened. As I had asked for a smoking room, I expected that the aircon system was good enough to clear the air, but room was gas chamber
Noisy in the hallways with maids and customers slamming doors
Friendly staff, great location and the facilities were brilliant
Very nice hotel but surrounded by a lot of adult vendors which might not be that great. The breakfast buffet is good however I did see small cockroach which spoiled my appetite.
Location They dont released booked amount
The staff were all friendly and helpful and the bed was not too hard like most hotels in Thailand. The bath tub is way too shallow to be of any use and the pillows are lumpy.
excellent, perfect service, wif-fi works perfect, good location, weclome drink, nice gym everything was perfecgt
The level of service provided by the staff was exceptional
great service at the suites close to skyline great breakfast
great hotel. friendly staff, good location. bargain for the price!
- Room size and room conditions. Location is ok, relatively near shopping complex. Breakfast is sufficient Only 1 inetrnet PC in the bussiness center. Wifi on floor 18 did not work
A very nice hotel near skytrain station. The best I ever stayed in Bangkok!
great room, awesome view of city, good dim sum at breakfast mold or mildew in bathroom (black stuff in grout) grosses me out. Didn't expect it from such a nice place.
2 room apartment with family,great aircon,self sev laundry good breakfast if inclued in room rate. front gate man organised 2 taxis for a ealy flight 545 check out they arrived 520 at good rate stayed 3 night 1 night building site across road worked allnight short taxi ride or 15 min walk to most attractations tho taxi cheap and allways avaiable
1- the bellboy call for me a taxi from main road very quickly. 2- room size ( family suites ) there is always cooking smell in way to rooms floor 22
All is ok, staff is great, rooms are big, great value for money
It was my first time in Thailand and I was blown away by; how big the room was, how attentive the staff was and how cheap it was. I was looked after better than I have ever been in my life. Nothing
Excellent room. Pleasant helpful staff. Food and drink reasonably priced
The staff was very friendly and courteous. The rooms are large and comfortable. All amenities are provided. The rooms are slightly overpriced for the hotel location. Next to the hotel is a construction site so ensure that you get a room facing the other side. Breakfast slesction could be better for the price, quite limited.
High standard of privacy and comfort Minor toilet flush problem
The staff were delightful beginning with Reception right through to the Resturant and Bar staff. We had our children with us and they made a big fuss of them. The Reception staff were extremely helpful in organizing transport and directions to resturants and sights. It was so great to be in such a spacious apartment with beautifully appointed Bathrooms. We would definately book there again.
very confortable room, good design, very quiet, great gym
Great location, huge room, quiet inside, good value for miney. Unpersonal atmosphere.
Excellent and helpful staff. Cleaniless of the room. Good facilities - but unfortunately the whether not allowed us to use the swimming pool. Price is a bit rated higher compared to other 4-5 stars international chained hotel. There is a construction site nearby. The staffs are helpful enough to arrange another suite so just avoid facing directly the site. However the alternative room was smaller than the original one we reserved. It was also hard to find the way to the hotel when we arrived at the first day. But it might due to the road /street marking system of Thailand. Breakfast time also finishes quite early at 10:00am.
The hotel is very well situated. The hotel is very nice and it is great to have a swimming pool (to relax after a long day of visit) The bed was really hard
The location was perfect!! Close to the night market, food vendors, and pubs. The sky train was also close if you want to take that and head to the Shopping malls. Cheap to get to as well From the airport. 500 Bahts or $15US We had a cockroach pay us a visit in our room....I wasn't scared but my wife didn't like it
An excellent hotel to discover Bangkok. Good value for your money.
the location is good n the hotel service is good room is very clean also. na
Staff is very friendly and helpful. The hotel is perfectly located to explore the city.
Perfect location, friendly staff, nice swimming pool and bar, good breakfast. Staff with limited knowledge of english. No free internet.
Great location and atmosphere. It´s in the middle of the city but the pool roof and garden lets you escape. When I arrived, there was confusion and then I was told by the check-in person that she had personally received my call 2 days prior cancelling my reservation. She said that I had given her my reservation number and that I said I needed to cancel due to air flight problems. This was not true. I had not called to cancel and no one else had my reservation number. They had made an error or were making up story. They were nice enough to let me stay in one of their suites that night and then found a hotel in the area for the rest of my stay. However, my trip was disrupted and I lost a good ½ day re-packing and then moving hotels. I´m not sure I would trust them again.
I did like the location and the breakfast. Staff were friendly, especially the reception staff was very helpful. I did not like the design of the room with air conditioning pointing to the bed. The bathroom sink was blocked. The floor of the room needs some renovation. Apart from these, the hotel facilities are good. Room service food was yummy. However, I would not use this hotel again due to its comfortness.
Ideally located to explore Bangkok, close to the skytrain. The staff at the reception could have been more helpfull.
I have stayed at the Siam Heritage several times, including for 1 month last year. It is an excellent hotel found in a very convenient location.....close to Patpong nightlife, Silom banking industry,Suan Night Market, Lumpini park and Lumpini Muay Thai kickboxing stadium, Skytrain to anyplace else in BKK. Breakfast was ok with 2 Thai and 2 Western entrees. Bedroom had excellent mattress and bathroom was excellent
There wasc some confusion about my booking because on arrival I was told that Booking.com had cancelled my reservation. They showed me the cancellation email from Booing.com and I had to point out to them that this relates to separate booking by another person. On check-out the staff at first said payment was to be made directly to Booking.com.
Junior Suite is big enough and geougeous while room rate is same as Dusit or Pan Pacific's standard room rate. Sun shade in bathroom should be changed or cleaned up. Also in bathroom, water vs. hot water adjustment is not good, so it took some time to fill up bath tab.
Overall great value for money. Room size & cleanliness was very good and all staff were very helpful & friendly in a professionally customer service trained manner as opposed to just smiling. For example, the front desk staff really helped me out to book a train ticket to Phuket. I would recommend this hotel and will be back. One small thing related to security of room keys. Having the hotel name and room number on them means if they get misplaced someone could enter the room. Suggest make the key labelling more anonymous!
The hotel is pretty close to some of the shopping and entertainment centers. Further the place has been maintained well and the service is good.
Effeciency is most top of mind. Booking via internet, rather than directly with the hotel, you would expect less than ideal service but this was not the case. From check in to check out, the service was fluid and in line with the reasonable price of the hotel
An excellent International class 4* hotel. High standard.
Almosy everything.... It would be great if the package include buffet breakfast
its in the center of the city and next to sky train station . Missing Breakfast where other hotels in same price offers complementy breakfast. Hot water and cold water combination requires some adjustments as hot water is so hot that you can make a tea so be very careful while taking shower.
An excellent smaller upper-4-star/lower-5-star hotel with attractively designed foyer and rooms. A very pleasant breakfast area with varied buffet. Convenient: about 10 mins walk from Skytrain and Silom Road with its shops and restaurants. It seems to be a Japanese favourite (Japanese-style breakfasts are available in the buffet). The swimming pool is a bit small (15 metres long) though immaculate and because the hotel is small it was never crowded. It's open till 10pm, which is convenient too.
The staff were very friendly and helpful. The room was good. The bioled egg ws hot at 6am but for a 8am breakfast it had gone cold. It was still nice.
Comfortable, spacious rooms with good cooking facilities. Convenient location close to Silom mrt and Saladeng bts stations. Lots of good street food around.
Staff was very helpful and courteous. The 2 bedroom room was comfortable for our family of 5. Less than 5 minute walk to Silom Road and the Skytrain station.
The room was much more than I expected. Very cozy. Staff very accommodating.
Location was good for central bangkok The rooms were a lttle run down for the price , lack of english speaking staff was a problem
the staff really charming and efficient
Access to the city, great adventure activities (flight of the gibbon and Amazing Bangkok cyclist) and excellent train public transport so close.
Hotel has free of charge internet and it was working good enough. No additional joiner fee. The suite was large and a small kitchen will be nice for them who'll be using it. The room served breakfast is always quite the same and doesn't include choices (like spanish brkfst).
Convenience to travel around.
The location, near to the city center. The nothern rooms are too noisy, caused by the many traffic.The airconditioning is making a lot of noise.
Suites are nice and spacious and in great shape
Nice room, good view, friendly staff
good hotel with a big swimming pool. a very famous Thai restruant just located next door. a lot of taxi drivers don't know this hotel, even we give them the hotel map, most of them don't want to go.
the pool is very nice with a good view, friendly staff, very big hotel room with excellent view from the bed and balcony compared to the size of the hotel room, the toilet was too small, the kitchen and entry of the room was quite dark
Free upgrade baby!!!! BOOM!
the staff is very good and the rooms are amazing and very good value for money. the hotel needs more staff specially door men and security offciers who can speak good english as in the night time reception is not always avalibale.
The pool was awesome .so were the playing areas.Though there was no in house spa ,the hotel arranged for a masseaur which was very nice.
This is a beautiful hotel with well appointed rooms. The facility is perfect for extended stays and business travel. The staff was very friendly and the pool area is very relaxing. Charges for wireless internet did not seem appropriate, considering the high cost of the establishment. Free wireless internet would have made this facility perfect. This facility is not very convenient to some parts of Bangkok.
swimming pool with hydro massage is great after a day around the city none
Good, courteous staff and clean environment. I saw through the internet coloured rooms with nice lightings but I was given a room with so dim lights and it was pink, not my colour at all.
Staffs were helpful,specially the lady at the restaurant was really nice and curtious.
we had a wonderful time in the heritage, very clean and close to the city center of bangkok, friendy staff, nice stylish rooms, .. we will definatly come again and stay with you :-) ..
Staff very nice and breakfast good. Right next to sky train so easy to get around. The room smelled awful if bathroom/ shower used.
Comfortable room and the hotel is in close proximity to the major shopping and business area e.g. Silom. Convenience for travelling as well as it is located beside the Chong Nonsi BTS station. Pool and gym area closes too early at 9pm
Excellent staff. Nice interior. Great value for money. Perfect location. 1 minute walk from BTS. There is no view from the room. Didn't like the curtain. The hotel is still under construction, so the gym and pool have not been opened. Though we managed to have a private access to the pool anyway, thanks to the hotel staff.
The staff were friendly and helpful and tried their best to accomodate my needs. I asked for a non-smoking room but there weren't any available. They gave me an upgraded room which reeked of smoke. They did try their best to give me another room which was less smoky. I think they need to increase the nuimber of non-smoking rooms.
Best value for money, we paid 45 euros for a double room, king size and very confortable bed, nice bathroom with all the facilities and a small kitchen. Very spacious room. I will add a little more light in the room, apart of that, everything perfect!
Good location Loud music, insufficient facilities in the room
One of my favourite hotel in BKK (and i tried about 10): 2 minutes walk from BTS, 10 min walk from Sala Daeng; nice big design room, great view, bathtub jacuzzi type, the roofpool is beautiful, staff really friendly, frre internet (lan cable) in room and 3 computers in desk, inroom massage possible with no extra-charge Some cleanliness could be improved in the bathroom: lot of moist in bathtub, floor in some places; breakfast is so-so, more asian than western