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Walking distance to London subway (10-15 mionutes), next door to gas and Tesco supermarket, plenty of free gated parking, best price around for a London area hotel. No air conditioning, and city noise is loud when window is open. Rooms are very small, no chairs.
I loved how stylish the room was I would have liked tetley teabags
Location was good. Close to the event. Hotel was noisey. You could hear guest entering and exiting rooms and in the hallway. Better sound insulation is needed within the rooms. Room was small and sparse for the money. Problem with flushing toilet within the room.
Staff was very helpfull Housekeeping needs to improve
Check in staff helpfull Orderd extra pillows at reception, for the room, nothing arrived.
Cheap and cheerful Not enough channels on the tv
Recently refurnised Poor reacability with public transportation room smells smoky (cigaretes) no free internet
Reception very friendly and helpful; nice modern; feel rooms very tidy and comfortable; odeal for what I required Nothing springs to mind
Local to meeting Staff had a problem with basic english The room had a put me up bed???? The bar was in the front of the hotel next door to reception could not hear yoyr self think basiclly the hotel fron hell
breakfast wasn't bad. room quite dusty, resteraunt poor, people hanging around ouside main door smoking
The hotel was situated close to the venue we required. The hotel room was tired, dull and not all together clean. The room was booked as a double but we recieved a room with two single beds pushed together with 2 single duvets instead of a double.
Easy access to the tube Car park, could be cleaner, third floor room and no lift, no jaccuzzi
it was good for the money. i didn't like the tiny bed
The location is good, very near to the tube station. Rooms are satisfactory according to the price. The staff on the reception was too rude and asked for full payment at arrival, although this was never mentioned earlier. We stayed there on the weekend and the music of the local pub was too annoying and we were not able to sleep
The staff was friendly; I had a parking space; the immediate access to the tube (Central Line) and main roads for a quick get-away; the use of the WLAN; the English Breakfast; the room was clean; the bed was comfortable; the easy access from London-Stansted airport. Overall, I had a really nice stay and would come back anytime. That the bed rolled away when leaning against the wall to watch TV (just a minor thing that can easily be fixed by a stopper).
the room was clean, there was no hassle at reception everythig was in place. the room smelled a bit musty it needed airing especially as they knew guests were coming in.
Friendly, very clean & comfortable and being able to park was a bonus, extremely good value for money. Breakfast was greasy & cold, and our table was not cleaned from the previous people, we went down for breakfast at 9.30am, there were no other clean tables available.
Very conveniently situated, close to tube trains, buses, shops and restaurants. Greatest boon for me was having a car park. Stayed on a very warm Saturday night, and was unable to keep the windows open because of the noise from the cocktail bar and night club.
Great value and breakfast included in the rate.No aircon but windows opened OK. No parking available in hotel grounds - forced to park in public car park 500 metres away. Because windows opened for air the traffic noise was quite audible as room face the main road!
Het is een eenvoudig hotel. Onze kamers waren schoon, bedden waren goed. Prijs was in goede verhouding met kamers
Nice hotel and good value for money not sure that its 5* nothing to complain about
Everything needed was there Expensive as breakfast was not included.
Staff were friendly and efficient
the room was quiet, comfortable,and clean, as the staff were very helpful, there was a lovely park up the street and there was a bus stop near to go to the train station.Good value for money The part of the hotel we stayed at was not adjacent to the hotel it was accross the road and you could not sit in a lounge and relax with a drink in the evening. The impression we got it had grounds around the hotel but it is onto a street and so are the adjacent rooms
Easy to find, staff very pleasant Room maybe a bit too warm, plus road noise problems
Jason was very helpful, the rooms were spacious and clean. The bed was comfortable. We had a quiet room at the back of the annex, overlooking the car park, trees and squirrels. We thought the breakfasts were expensive so we chose to eat elsewhere.
It was a nice quality hotel, shower and bed very good!!!
Excellent hotel, very relaxing and enjoyable atmosphere. Staff all very helpfl and pleasant. Resurant is superb had a really great family meal.
Clean room, helpful staff Too hot in room, as we were on ground floor couldn't leave window open.
upgraded to suite
Breakfast Far from undeground, too cold in the room, absence of tableware
the tranquility and proximity to high street and above to reaching the excel centre in time. saturday and sunday breakfast is servered earlier and the dinning room doors are locked very early in my opinion. I dont think it is necessary to lock the entrance of the dinning room. On wednesday when i was checking out, i went to deposit my case at the dinnig room according to instructions i got from the front desk but to my greatest astonishment i found a male member of staff smoking in the dinning room by the breakfast counter. I think it against policy.
Too many to mention!! Review has already been left on trip advisor that touches on some of the low points!
Nice friendly staff with spacious room. Excellent Halal Breakfast and free wifi+parking was a bonus.Close to Ilford Town centre and shops. Rooms could do woth some renovation.
Smoking allowed in room No bathroom. The toilet was in a closet, and the bathtub in the bedroom. The breakfast was very poor. You could feel the springs through the bed.
The rooms were comfortable and clean and we had a very enjoyable stay. The hotel could be a little bit tricky to get back to using public transport. It was easy to get into the centre but not as easy to get back.
With the price you get this hotel room for, everything it offers is a steal deal. The hotel is located in a calm area but not far from the train station or the center of Ilford. It is very clean and the room service is done everyday. Excellent Wifi and that is free!! I will definetly stay here again if I come to Ilford and ofcourse if the room rate remains within the current range. [Note :The hotel may accomodate the guests in different buildings around the main building and you need to go to the main building for the reception or for breakfast which is like taking 20-30 steps from your room!! No big deal though!!] Nothing
helpful reception staff
Value for money it is not luxurious but it is clean friendly with excellent breakfast. Water pressure seems vaiable over 2 stays
Everything as it should be. Room was overlooking main road.Poor nights sleep due to traffic and police cars.
easay access to motorways /town centre
Nice size room, clean facilities, friendly and helpful staff People smoking in rooms, incredibly noisey guests reurning to their room at 04.00 and then playing dance music and talking until 06.00!!
The lady at check in was outstanding, welcoming and really friendly and told us (me and my teenage daughter) all we needed to know. No bad points at all
Warm wellcome ,very nice Hotel staff in All very satisfied Everything
Very polite attentive staff. Made a point to check we were ok after small child was sick in the dining area
Staff were really friendly and helpful. The food was excellent. The booking I made online for a family room (triple room) was not passed to Premier Inn as they had no knowledge of it and only had a reservation for a double room. Despite showing my printed reservation confirmation to them.
Could not fault our stay at this Premier Inn None
Polite , easy parking & convenient
Hotel was only 30 mins from liverpool st station. It was good after spending all day in central london to get away to Redbridge. beefeater next door was ideal. We have stayed in over ten different hiltons and i can assure you the breakfast was on a par with them. Our room was immaculate. Bathroom spotless. We paid £260 for 3 nights for 2 adults and 3 children. Really good value. The girl who served us at breakfast was really polite and courteous as were all staff. A really good hotel for a city visit. Check - in not until 2pm which I suppose is understandable but some hotels do start check - ins from 12 noon.
The reception staff were very professional and friendly. Bed too small in disabled room. My daughter's room on the other hand was very comfortable with a big bed.
Tube Station adjacent to hotel Not all staff gave the same level of customer service
Extremely polite attentive and friendly staff.
Excellent service and staff. Very attentive and friendly staff whom could not be faulted. Clean, comfortable rooms and suitable for a family of four and was excellent for the tube which was directly opposite the hotel which was a real bonus but it did take one change and about 30 mins to get to any tourist site in London which is just about acceptable I believe. Good value for money Room could be heated but cooling meant leaving a window open but not too noisy. The Inn was a bit out of London if that is where you want to visit but provided you can put up with a tube journey of 30 mins was not really an issue.
It was chosen for convenience, near to our son's student digs, plus right next to a tube station. Premier Inns usually do "what they say on the tin". The rooms are far too hot. No air con and if the windows are opened the traffic noise is very loud.
The friendliness of the staff both at reception and at breakfast. No
the staff were very good, helpful and caring. no air conditioning, but a fan was supplied when asked for.
The staff were very polite and courteous Yes I am 64 and there was no lift and i had a very full case and a smaller one and no lift,blessedly enough although the receptionist was a petite girl she did help me up the stairs 3 sets of them.My room was near a very busy road and both sets of sliding windows would not get even close to closing to shut out the noise which was all through the night.So thank goodness I was only booked for 1 night.Besides those 2 negatives the rest was very good.
Pleasant and helpful staff Infestation of bedbugs
Availability of family room
Location good, parking good, breakfast good We were locked out when we returned at 11:30pm (even though we were told that reception was manned 24 hours) and staff did not respond to the intercomm bell. After quarter of an hour another customer finally let us in (he was also looking for a member of staff) by opening a fire-door - which set off an alarm.
Correct staff, although the hotel highly needs some refurbishment the room was clean. Bed was OK. The furniture is a mixture of very old (and damaged) items of different styles.
although bar was closed for referbishment staff were all more than helpful
Good heating. Comfortable bed. Excellent breakfast. Polite staff. Cleanliness.Good car park. Evidence of gradual refurbishment. Hot water. Light and well carpeted corridors. Poor lighting in the bedroom as two of the three lights - including the bedside light - were broken. No BBC1 on TV. No chair in bedroom.
in need of modinisation.
the breakfast no chairs / seats in room; thin duvets; small sheets, no matress cover; portable TV with internal ariel - poor reception
45 minutes from center, but very good connections, bus and then tube (gants hill) central line. Staff and breakfast are OK, rooms are quiet old but value for money
fantastic breakfast its an old hotell who needs to be painted and other things. they have started but is far from finished.
Really nice, sparkling clean room with quite luxurious fittings - I was pleasantly surprised at the budget price. Location is pretty convenient given the speed of trains from Liverpool Street to Ilford. Walls were quite thin and was woken up early by conversations at reception, and the staff's children running around. Breakfast was toast and cereal - more than adequate at budget prices but a bit unexciting.
New small hotel, quiet neighbourhood, good connection to London (train, underground). Our double room was really very small, but equipped well.
The staff was lovely and accommodating when I needed tickets printed or in trying to find a parking space. We didn't get towels on the first night even though we checked in well past midnight and had to leave early the next morning. The room needs a dehumidifier because it has a pungent damp smell upon entry and there is no flow of air in there.
The staff was friendly. That's about it. To keep things simple: -The card reader on the door was broken. -The remote didn't work. -The air conditioner didn't turn on until nearly three hours after it should have. -The room smelled like smoke and dust. -The bathroom smelled like a combination of sewer and mold. -There was mold all over the shower and wooden stand in bathroom. (Ended up not even showering.) -There was a hole in the floor where the pipe led to the sewer, where I'd imagine much of the smell was coming from. Had to keep the bathroom door closed whenever possible and hold my breath when entering. Wouldn't recommend unless you're on a super tight budget and don't mind being a bit uncomfortable.
Sort of close to the subway, nice staff. Sheets were not cleaned at all and had dirt/sweat stains all over the sheets, shower was moldy, outlets in walls did not work properly, tv did not work, card reader barely worked, bad area of London, and very thin walls.
The level of cleanliness was good wireless internet not working, no bacon on tme breakfast menu
location, aviailibillity of public transport very old furniture; creaking beds and floor; teared curtains
Clean and friendly single room, friendly and helping staff, breakfast
Cheap basic accommodation. A decent cooked breakfast. Free car park. Clean. Bathroom needed some maintenance, but at least it was ensuite in this room. Almost impossible to get a smile from the serving staff at breakfast :-(
Staff are friendly and helpful; however, facilties are really old & poor! Facilities, furniture because they are old and broken, dirt and stinks on the chair.
Very friendly staff. Nice location. Clean, cheap room. Hall bathroom use was a pain.
I didn't enjoy anything from my stay at this hotel. The beds were rock- hard. I took a shower, then I had to take another shower because the first shower made me feel so filthy, then I just licked myself clean. The toilet had to be kickstarted. Breakfast was always full, and when we finally got it, all our food was burnt or even forgotten. Everything in the room was filthy. The wasn't enough room in the breakfast room, the staff/maids refused to speak English, my friends got much better rooms for the same amount of money in the same hotel. They advertised free internet, which was not available. There was noise every night. Honestly; everything was disgusting about this place. We will never, ever, come here again.
Location to business Shower Head broken
Okay low standard of the rooms (furniture, bath-room tends going mouldy...)
Very clean rooms and wondefully helpful and polite staff. Nothing.