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Staff were welcoming, rooms were lovely. Breakfast was very nice. Staff booked tickets for a show for me and organised an excellent sight seeing tour. The hotel looked for £400 to be put on my credit card which i found a little excessive seeing as cost of my booking was significantly less.
The hotel staff were very helpful and the standard of accommodation was excellent.
The room was lovely, very big, and clean. Location was unbeatable. I felt that the hotel staff did not even know that we were guests at the hotel. It is hard to describe but it was almost like u check in, stay, and check out. The first morning, our door was knocked on twice which woke us up. The second night the fire alarm went off at about 2am and also woke us up.... :(
The room was gorgeous, small but had all the space we needed for such a short stay. The bathroom was lovely and little extras liked candles around the room added to it all. None
Loved the location......the bathroom was fantastic !!!! Color scheme in room and had to bypass sunday breakfast......45 Minutes !!!! apparently not enough help.
Gorgeous room, lovely staff although I wouldn't expect anything else in ni, the service is always wonderful in hotels, restaurants, taxis and shops.
The accommodation is of a very high standard. Breakfast choice is excellent and the food is very good. The twin room we had, had no space between the beds. It was like a double bed the beds were so close together.
Very friendly staff in reception and generally service was very good apart from the bar where there were some delays. Nice rooms and very clean. Great location and nice areas to sit and chat Good Internet booking through booking engine was not good as they mistakenly charged for two rooms in advance where as the request was one prepaid room. The bar service on Sat night was not the best as there was a long wait. The directions on your website are very basic for somebody driving from Dublin and could be improved
Very clean rooms, well appointed bathrooms (ours had shower and tub), umbrellas en suite, nearby to all major city center attractions
Everything was perfect but... in the bathroom there wasn't the toilet brush!
Excellent staff: everybody very helpfull, a groom bring me to my room at the arrival, and show me how everything should be used (light for example). Always somebody here just to help. Location in the center of the city, with many nice restaurants around at walking distance. Price of the breakfeast is too expensive compared to thye european standart: 13 GBP for a classical continental breakfeast, and is you want some eggs, sausage or so (the classical english breakfeast), you will need to pay even more.
The beds are so comfortable. Bar is lovely. Room was a bit cold, fault with air conditioning.
The Staff were helpful but obviously frustrated breakfast was chaos and it took 30 mins to organise paying for parking in an alternative garage
The staff were fantastic especially John at the desk who dealt with our bags and got us a taxi, wonderful people you have working at the belfast hilton, hope to be back again soon
Convenience of location Paying heavily to park
Proximity to city centre and odysey arena where we were attending an event.
Staff and food Room could have been cleaner
Close to the City Centre ,Lovely views and relaxed setting in bar The only thing I disliked was the price of parking, Very Excessive
Excellent value. Great breakfast. Nice views over Belfast. Hotel now 10 years old. Maintenance not given priority - damaged bathroom door, difficult bath/shower tap. Room 309.
Friendly, helpful staff. Size of room and cleanliness. Ideal location for accessing Belfast city centre, pubs and restaurants. Easily located from motorway and secure parking just around the corner.
It was centrally located. Our room was bare but clean There was one member of the staff at the front desk that was particularly unhelpful. One of those people that follows the rules but doesn't go out of her way for anything. Unfortunately, don't remember her name, but she was small, young, and slightly chubby.
Great location and value for money Traffic noise in ouside room
The staff were outstanding, the location was brillent right in the city center, great value for money
that is was so close to all the shopping centres and the hotel was easy accessed to
Central location It is rather ordinary
the stff were brilliant very helpful and accomodating all the time. the bath i would advise anyone to ask for a bathmat before you have a shower as i had an awful fall but they were so helpful and i would still return.
Nice looking rooms Walls were paper thin.could hear everything from people beside us
The convenience in relation to the town. It had a place to eat late evening.
central location poor car parking facilities
General Cleanliness & presentation of hotel. Helpful staff
Location is spot on for a great weekend in Belfast
Rooms are very clean, comfortable and modern
Being within walking distance to the shops as this was a Christmas shopping trip. Nothing, liked everything
Found Staff to be very pleasant and extremely helpful Have recommended this hotel to all my family and friends!
I Liked the fact the Hotel was not too close and not too far from the shopping centre and the main square. The only thing i didnt like was the quality of food been served during evening meal.
The hotel restaurant was quite expensive as was the room
I had booked for a non smoking room and was allocated a smoking room. Minor point but it was still an oversight on the hotels part.
Very good breakfast. It is in a strategic position in the very center of Belfast. Nice and clean the relax area (pool, jacuzzi, turkish bath) the staff was not very friendly, they speak fast and with a strange accent, difficult to be understood. The internet costs a lot 3£ / 1 h.
friendly atmosphere, good attentive staff in restaurant car park facilities - but this is probably the same in other hotels
Location location location No
Location Carpets in hallways and dining area were dirty.
great location just at the back of St Ann's Cathedral. Lots of beautiful restaurants in the area. Only a 10 minute walk into Victoria Square. Room was immaculately clean and the bathroom was very well designed. Free parking was a real bonus! Will definitely be back!
Food very good and free secure car parking is excellent touch. This is our second stay in 7 weeks and will not be our last. My daughter and partner has also stayed here recently They range of draught beers is limited no Smithwicks or McArdles ale
Very expensive with very limited amenities. The hotel kitchen closes early. SUPER Uncomfortable bed. The room was comparable to a dorm room in college. I requested a quiet room and was placed on the first floor. There is a dj playing loud music in the bar until 1am or so and I was able to hear every word of each song played. My breakfast in the morning wasn't even included and was pricey. I would not recommend or ever go back.
Nice decor comfortable room friendly staff Additional cost for wi fi etc,
Parking, food, cleanliness, staff Poor views - one of the rooms looked on to huge pipes and was noisy - also that room was cold and should have been heated as it was an accessibility room.
Its location - very convenient to the local shops, restaurants and bars.
brand new hotel, clean and fresh.
The location of the hotel 11am check out. Please that extra hour means so much especially driving back to Fermanagh
Staff were so helpful and efficent Tea/coffee facility in room
Near to city centre with all its attractions-Helpful and friendly staff-Excellent value.
First impression was that hotel was lovely- welcoming. Food was tasty. Throw on bottom of bed was extremely dirty and waited 4 hours to get it changed. Lumpy pillows felt like sleeping on the floor. No hadwash in dispenser in bathroom. Steak too bloody , wasnt asked how I wanted it cooked. Young kids on rugby tour running around corirdors shouting and banging doors- no apology when I complained!!! Felt more tired leaving hotel when the Belfast trip was a birthday surprise for my husband.
Size and cleanliness of room and large screen TV Poor for guest car parking - I found this a big disappointment
The very helpful Staff!!
Location was good and the room was clean. I felt the clientel were suited to a stag/hen party atmosphere. The fighting outside the door was not helpful to ensuring a comfortable stay.
The availability of the Piano Bar into the small hours
Location and room layout
Great location arrived by train, Great Victoria Street station immediately adjacent to hotel. Concierge were very helpful in arranging tours. The room was not large but was comfortable and very clean.
Comfortable, very clean, polite staff and good food
Staff were very friendly and patient. My booking wasn't registered with the hotel when i arrived. Unsure if this was a booking.com error or hotel. However the problem was promptly resolved and i had a very pleasant stay.
Convient downtown hotel. Helpful staff, great amenities. Historic grand dame. Bit pricey.
Good room - excellent resturant - great location Was able to write clean me in the dust on the wardrobe shelf. My colleague was unable to check in until after 3pm and only then because we insisted that a room be made available before we left for an afternoon/evening meeting
Fast, friendly service, excellent food & accommodation, efficient late bar and the valet car parking facility in a busy City centre is a definate plus.
Great location, great staff! Room was spacious for 3 people! Enjoyed it very much! Highly recommend
It is located within walking distance of several places. The price is great on a budget, and the room was very clean. Staff was nice. There is not much bathroom privacy, so make sure you are with someone you are comfortable with. I was, so it wasn't much of a problem. Would prefer a bathroom without automatic light so that I can turn it off quickly if used in the middle of the night, so that it doesn't continue to shine into the room for 20 minutes. Also, local bar next door was a bit noisy from our room. For quiet, request a room further away from bar.
There were crumbs on the desk, the fan in the shower had a centimeter of dust on it and the vinyl floors in the bathroom were stained and dirty. The most disgusting hotel room I have ever been in. We booked online at thee times the rate they were advertising at the hotel. Couldn't believe it!
Rates were cheap and room was clean and warm Comfortable bed Too much noise from next door bar and room was clean but has nothing other than bar soap. You need to even pay for a cup of hot water from lounge. No coffee port in room:
Very pleasant and comfortable hotel no
everything had a fab time thank you n love belfast will go vback again soon.
Clean, modern, friendly staff, good food Very noisey - could clearly hear people talking in other rooms and the corridor at all hours. Difficult to sleep
The homleness of the whole stay in the hotel and the food brill and pleasent staff we really enjoyed our stay thankyou Nothing everything was perfect...Inever look at reviews
The hotel was great, the staff was very helpful, and I am going to miss the Breakfast.
We got upgraded when we got there due to overbooking, i was extremely impressed with that and i found the staff friendly and helpful.I will be going back There is nothing to complain about we had and excellent holiday
The bedroom was very comfortable and quiet and facilities were good. Breakfast was disappointing. Several items were not in the trays and had to be requested - pork sausages, mushrooms, potato bread, crispy bacon. They were supplied with a rather bad grace and crispy bacon never appeared at all. The food generally was under cooked . No fried eggs were available. The tea pot had no lid - a saucer was used.
clean room,good breakfast,easy to get to city centre,good parking
convenience of location, surroundings, modern style
My Mum & I had an Amazing time could'nt Fault this Hotel or any of the staff in any way.
Good breakfast choice, clean hotel with a good location with a very modern look to it. Checking out took longer than it should as only one desk was in use (there are 3 in total). There was a queue which should not happen around peak times (ie I was checking out at noon)
Value for money and staff on reception both helpful and friendly.Very close to all the amenities and the city centre. Nothing springs to mind.
hotel very cloes to shopping centres and motorway and nightlife
the room is nice and comfy. i'm definitely going back again if i have a chance.
Good staff, good use of space in the rooms Would have liked the bar to be away from the reception area.
Clean, comfortable, warm and quite. Excellent shower, without noisy plumbing
Great location and good price Room was very plastic, but def value for money once you know what you are getting
Very conveniently located. Friendly, helpful staff. Excellent value. Decor on the modern side, so a bit boring.
The location was excellent with just a short walk to go shopping and to have a night on the town.
Rooms were small but clean. Location was outstanding and staff were very friendly. The price was right, so couldn't ask for much more.
The room was clean and warm The food was not good particularly the breakfast.
Staff and restaurant amenities were excellent.
The location. Poor/brusque service. Sub-standard facilities (safe didn't work, main light flickered for the entire weekend).
Close to city cente, which made it easy to walk to shops and nightlife Noise from "club" downstairs kept people awake. Located in very loyalist area.
Cllose to shops
The staff were very pleasant and helpful The view of Sandy Row
Location is good Very basic. Check out earlier than noon, unless you fancy a 30min delay at reception.
Lovely breakfast experience with lovely dining room, great location, staff all very nice Rooms whilst really lovely were very darkly lit and a bit small given the price.
Everything, customer service brilliant, highly recommended. Nothing.
Everything about the Merchant was excellent, but the quality of the room really stood out. We stayed in room 528 (a Deco deluxe room) and the view across to Victoria Square and the City Hall was worth the room rate on its own.
The management and staff were outstanding and very helpful. I would recommend this hotel to anyone, especially those who enjoy a little bit of luxury. No tea/coffee facilities in the room.
staff were excellent without being over the top. Very friendly abd accomodating. The decor is amazing and food excellent nothing I could not fault it
hotel had a luxurious yet cosy feel to it would have liked coffee making facilities in room .
The Merchant is a stunningly gorgeous hotel, the beauty of the building is only outshone by the excellence of the staff. Nothing.
Amazing Room and service would highly recommend The selection of food in the great room
The Merchant is a very luxurious hotel and even though it is in the heart of the City, we were not disturbed by traffic noise in the morning. The staff were very helpful and courteous. We had a lovely experience and would definately return.
Super attentive staff, exquisite decor, yummy breakfast. My favourite shoes on sale in the hotel- bonus! (Christian louboutins) Rooms were stuffy despite air con (windows could not be opened)
Friendly, efficient staff. Convenient location. Comfortable rooms. Nicely designed and furnished rooms. 'Quirky' details. Would like brighter reading lamps in bedrooms.
Everything at Malmaison Belfast was outstanding! The staff was great and helpful for anything you needed and could arrange things like black taxi tours, room service, and recommend various restaurants and things to see. The rooms are gorgeous and very spacious. Shower pressure is great! The location is also ideal, being right across the street from Victoria Place shopping Center and other sights to see. Overall great experience and would absolutely recommend everything!
Great location, nice clean hotel friendly staff. The only point that could be improved upon was drections -staff could improve on this point. Otherwise very nice friendly people. See above
An excellent, really funky hotel; I'd definitely stay there again. There wasn't a bath!
Location, friendliness of staff and general high standards of hotel No parking, although large car park across from hotel - quite expensive daily rate though, perhaps hotel could try and negotiate a special rate for guests
Great location. The bed was excessively hard.
Friendly and helpful.
We liked the decor, comfort and the attitude of the staff
Decore and the staff
It was in the perfect location
The whole thing was great from the staff to the location I would recommend this hotel to anyone and dare them to find fault!!!! Bar was very pricy
Loved it's central location. Very accommodating and appreciated their attention especially in locating a forgotten camera.
location very limited and paid parking
It was central to the shoppnig area and close to my business appointment There was no roon in the hotel car park
Excellent value, central location, spotless room, pleasant and helpful staff.
close to pubs clubs food in hotel was good and reasonably priced having to put money on room account meant i got stung for al lthe drink
Great location mere blocks to central Belfast at a good rate for such a nice hotel in the center of a major city. Parking was a little far away and pricey. Staff while hopeful weren't as friendly as I'm used to. That may be a cultural thing because I'm American and I had previously spent a week in the 'warmer' Republic of Ireland but I found the staff here and at other places in the North to be much less likely to greet you or strike up a conversation. Not a huge deal but for me it helps to make me feel welcomed in a new place.
hotel warmth N/A
Fast friendly checking, good wifi, good location, lovely rooms. Water could have been a degree or two warmer in the shower but i like it really hot and it was nonetheless fine.
TThe hotel had a nice relaxed, friendly atmosphere. Was close to everything and the staff.were lovely
very clean, good heating system, quiet, central location,friendly staff, good pub. pub smoking area- metal chairs very cold to sit on, also outdoor heater would be appreciated.
The Park Inn Hotel is new built, bright and clean with friendly staff, it is located central to Befast City and is a short bus or taxi journey from Belfast City airport. None really, bar prices were what you would expect for a central city location.
Everything from the food, the staff and room service. N/A
bed very comfy and quiet and its central position. the reception was very dark and uninviting, it wasnt suitable to sit and relax in.
very relaxing hotel friendly staff and right in the heart of Belfast
It's city centre location is excellent and having a very good restaurant on site with late night entertainment really made the night worthwhile.
This hotel needs serious renovation. The price did not match the quality by a long shot. The hotel needs to improve it's customer service.
Piece & quiate.
I love staying in this hotel on this occasion I mixed up our departure date and the staff were really understanding and allowed us to retain our room for the extra night.I particularily love the whole atmosphere at this hotel and it is always my hotel of choice when visiting Belfast. Nothing we did not like.
Very luxurious hotel in the centre of Belfast Paid my bill on checking out and was asked had I used anything in mini bar,which I replied no,we never do.On checking my credit card account I was charged £9.50 on a seperate transaction I phoned the hotel and was informed the charge was for three packets of nuts and a bottle of water from the mini bar.I was told it must have been a mistake and apologized for the error.A refund was to be made to my card. Careless mistake by someone but I was not pleased.
hotel was freezing cold, the food at the wedding reception was non existent, (not sure whether that was at hotels expense or wedding party) the food that was served was cold, i had stomach problems following day.
everything was first class,from friendliness of staff to the quality of the room and the food. the price was a bit steep, I probably could have got somewhere equally as nice in Belfast for cheaper.
Friendliness and helpfullness of the staff, meals within the hotel Room we were in must have been near a karaoke bar as there was some noise from that during the night
The staff at this hotel were excellent! The receptionist was friendly and efficient as was the girl running the breakfast service in the morning.
Great location. Lovely rooms, bar and staff and service superb! Look no further for your stay in Belfast - book here! Absolutely none
Staff were extremely helpful. B'fast with children free was very reasonable. None
very friendly staff made very wecome highly recommanded,only down fall is there is no customer carparking facilities which would highly recommand the hotel to put in place,fanatastic location,clean and great food and service,
Large comfortable room and perfect city center location Would have preferred on site secure parking even at extra cost.
The breakfast was the best with a really huge selection of food to choose from. Couldn't fault the room what so ever and was very clean. I had to leave!
The best thing is the location The heating system was not up to the expectation. I had to wait for a long time before the room is warm enough, and even then, I did not feel that the room was warm enough. The room was not as spacious as the photos in the website.
Within walking distance of shops in city centre. Staff helpful and efficient.Room clean & comfortable.Good choice for breakfast. Directions given for overnight car parking.
Centrally situated and ideal for Shopping and night life. It is a short walk to the Oddyssey and the museum. No Complaints of any description