Holiday Inn Express & Suites Charlotte Arpt-Belmont

Close to where I need to be The construction the mass the dirtiness the dustiness the list keeps going too much to list

The hotel was in the perfect location for a wedding we were attending in Belmont. The lobby staff were very nice and helpful. The breakfast in the morning was decent. The building was having some sort of leak in the ceiling of the lobby and the building is clearly older.

The good news: The room was clean and the beds were comfortable. The bad news: The television reception in the room was horrible. It was a hi-def TV, yet,every channel was static and snow.We had a suite, and there were no other suites available, so switching rooms for a tv was not an option. In addtion, there was no guest hotel guide in the room explaining the layout of the hotel, amenities such as exercise room, pool or breakfast bar hours. When I asked for one at the front desk, the young man simply shrugged and handed me a printout of the tv channels. We went down for breakfast at 9:35am, and found that the food had been cleared away, and breakfast was finished. I told the lady at the front desk and she explained that the check-in person hsould have told us that breakfast was over at 9:30. This had never been explained to us at check-in,nor was there any information in the room. She said, 'I'm sorry, there is nothing I can do about that.' So, breakfast for my family of four ended up at a restaurant, and cost alot. Customer Service at this hotel was unacceptable.