Cons: Car exterior was not clean when I picked it up, and the office for Advantage is in the parking garage not located with the other rental offices at CLT.
Apr 7 2016
Cons: The car I reserved wasn't available the car they gave me wasn't clean, it was so gross, very slow check in process
Oct 19 2015
No cars available despite reservation
Cons: Advantage had no cars despite a reservation made a month in advance. I had to use a competitor at a rate that was 5x my quoted rate.
Oct 20 2015
Cons: No car available when we arrived. Other companies lacked vehicles too. Did not get class of car we reserved weeks prior. They seemed not to care. Car had not been cleaned, as evidenced by our finding $26,in the glove box!
Oct 23 2015
Worst Experience Renting a Car
Cons: They did not have the car we reserved. We rented a SUV, they substituted a Kia, but refused to discount the price for the lesser vehicle. Will never rent from them again. We had 5 passengers, 2 of them had to take Uber because they could not fit in the car.
Nov 2 2015
Pros: convenient, fast, nice people
Nov 6 2015
Pros: I enjoyed the car
Great on had and comfortable
Plus easy pickup and drop off
Friendly and efficient staff
Give them kuddos! Great experience! I will use you again
I travel to Charlotte often
Please send discount s and make me as n advantage member
Nov 29 2015
Typical Advantage crappy customer service
Cons: Typical Advantage crappy customer service no matter what location.
Nov 30 2015
Pros: Excellent Service
Dec 1 2015
There needs to be a class action lawsuit and inves
Cons: Since I got the rental to drive last minute to see my mom who was just diagnosed with cancer, I didn't take the time to read all of the consumer reports reviews on Advantage. Not only was the pickup process terrible, they over charged me by $200 on my rental when I got by bill. After calling and emailing Advantage repeatedly, they still haven't responded about this. I checked consumer reports and the experience just like many others. Kayak should shoulder some responsibility for having a partnership with such a low life company. If I don't receive retribution for the overcharge I will take legal action on both Kayak and Advantage even if it costs 50 times the overcharge amount. No one should go through what I have.