1.9 HorribleAug 13 2021
No traveler should arrive at 11 pm (or any time for that matter) and find around 30 people in line with ONE person working. The sign also was not clear as it appeared the line was only for Avis customers. The sole person was at the Avis counter and no one was at the Budget counter. There was a sign that said "Fastmark" or something Budget customers go upstairs. Since no one was at the Budget counter, I went upstairs. After waiting in line there,the lady told me I have to go back downstairs to the merged Avis / Budget line. Of course, there were more people waiting in line by then. I waited a bit pissed off and saw other car rental companies with one to five people in line. So I went over to Enterprise and got a car without a reservation. Meanwhile, after getting my papers, I looked back at the combined Avis /Budget line and felt sorry for those people who were still in line. I was probably in my room 20 minutes from the airport before some of those people at the Avis / Budget line even got to the counter. It is inexcusable for a company to have ONE person working a counter when they know flights are coming in with reservations. Now, I have to deal with getting my money back from Budget........
1.9 HorribleAug 9 2021
Agent refused to wear her mask because "she just needed to breathe, you know."
1.9 HorribleAug 5 2021
Budget staffed the counter at CLT with one employee, occasionally two. There were at least 30 people in line, some with car reservations, resulting in wait times over 40minutes to pick up cars. Some customers were in line for well over an hour. The counter agent gave information on under 25 year old drivers which contradicted information readily available on Budget’s website, & made our trip much more tiring. If we hadn’t been waiting for 45minutes to pick up the car we’d reserved, and if the line to pick up cars hadn’t extended out of the corral & past other rental counters, we’d have discussed the discrepancy with the counter agent. The vehicle we were assigned was very dirty (the windshield was especially filthy), cigarette burn holes decorated all the upholstery, there was known damage of which we were not informed, the routine maintenance required indicator accompanied us for the entirety of the trip - and the car *reeked* of cigarette smoke. The funk that roiled out of the vents every time the car was turned on (immediate recirculing air is an undesirable feature of the model) was disgusting. Admittedly, it wasn’t vile enough to send us back to the counter-where-time-stood-still. We drove with the windows down whenever possible, if not prudent. Budget charged over $1,000 for the privilege of renting the rolling ashtray for 5days. While it’s not standard practice to speculate about Budget’s allocation of the fees, for this experience, at least, it’s painfully obvious the money’s not being put toward staffing, employee training, maintenance, cleaning, or quality control.
10.0 ExcellentJun 9 2021
8.0 ExcellentMay 31 2021
at pick up we were surprised with the hidden fees (deposit).
10.0 ExcellentMay 25 2021
The employees were so nice and got us into our car quickly. We got the exact car we reserved, and it was very clean. Super easy to work with!
8.0 ExcellentMay 21 2021
It wasn’t cleaned out at all. Still trash from the previous renters
6.0 GoodMay 20 2021
Staff who helped us in Charlotte was super friendly and the staff at Atlanta were helpful with giving directions/instructions. Car was a decent value.My car smelled like cigarettes when we got into it. There had clearly been an effort to reduce this smell but it still lingered throughout the trip. Additionally, the desk was severely understaffed at the time of pickup and it took nearly an hour for us to get our car. It seems a bit unreasonable to have 2 staffers for such a busy time and I'm sure the employees were also unhappy about this.
6.0 GoodMay 17 2021
Good vehicle, easy to get and dropoffI think with the gas issue in the Carolinas there should have been a reduced rate to prepay a tank. I was told by corporate that would be the case and yet was charged $80 for a tank.
4.0 OkayMay 10 2021
Gas was only 1/2 tank full but prepaid for full tank. Credited me back the 1/2 tank on return though. Poorly cleaned internally.