Would you like to save as your currency permanently or for this visit only?
The look of the hotel The check in staff
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
Hotel staff were friendly, and the breakfast was much more than I expected. No
Adequate parking, closeness to the freeway, the fact that we were near the front desk and did not have to carry luggage the length of the hotel! No.
The rates were very reasonable, beds were comfortable and very convenient to have a fridge and microwave. We did not like not having a restaurant to go to after going clubbing which was down the street from the Best Western. So, instead, we walked next door to a gas station to grab frozen burritos and chips.
Very friendly staff, answered any questions we had about the area. Clean rooms and great location if visiting San Fransico
Everything was great!!!! The bed was comfy the staff was friendly and helpful. All around a wonderful stay. Nothing I didn't like.
Our stay was just one night. We were completely unfamiliar with the area and needed the help of your staff who went beyond to help us in directions and suggestions for dining. We apprecitate their help very much. Your hotel was comfortable, clean and friendly.
Beautiful location on Marina. Staff is friendly. Infrastructure is old. Wireless is spotty.
Location,service and clean quiet room. Restaurant charges $18.00 for breakfast buffet.
I like how this establishment did not honor my booking they gave me a ridiculous excuse and shoved me out the door Fred the supposed manager was very unprofessional he tried to justify his BS by giving me two cookies which I almost threw at his face
- staff is terrible. The staff said that the reservation with 3rd party cannot received Hilton HHonor benefit. very Sucks - Room Service is terrible as well. Try to connect a lot of time, no answer.
Location The didn't honor the price I had on my conformation and charged me more.They claim to only get the reservation from Booking.Com and no prices.
Great views. Hotel is dated but still clean.
Nothing Dirty, smelly, and very noisy. We did not have a good experience staying here at all.
Price was solid, room was clean, parking was free. Could hear everything going on around my room, woke up multiple times by random folks around my room. The hotel is fairly dated. The bed was not comfortable and nor were the pillows.
Had an excellent time. Would definitely go back.
They had my reservation listed as 2 double beds, when I in fact reserved and paid extra for the king deluxe room with a balcony. The receptionist acted as if I did not have a king reserved, until I physically showed her my reservation on my phone. At that point she then took responsibility for putting us in a king room like we reserved and paid for. Ridiculous.
Excellent family pool and hot tub, comfortable beds, easy access to a walking path on the waterfront, exceptionally friendly staff There is no complimentary breakfast, not even a box of corn flakes and coffee. Breakfast buffet was very expensive, so we drove out to a grocery store for food. For the in room coffee maker three guests received three packets of coffee and 2 creams!
I booked and paid for a king balcony room and I didn't get that The hotel claimed that Kayak was responsible for the booking hence they couldn't accommodate my request for a king bed since they didn't have any available. I couldn't cancel the reservation neither so I feel I was robbed. I've use this site multiple times but I'm never using it again. I was robbed since the quality didn't compare to what I paid.
The location and room was perfect, exactly what I was looking for, and what was offered. The room I saw was the room I got, and our host was welcoming and charming. The food and coffee was great, and everything in the room worked. The in-room fridge was a little noisy, and there was no screen on one of the view-facing windows, so it had to stay shut during the night. An earlier check in time and later check out time would be nice too. But these are minor details.
Clean and vast room, everything working as it should.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy Service was way off.
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
Rooms were fine. Hotel was clean. Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here. They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Bar & restaurant were under renovation-- if I had known at time of booking I would have stayed somewhere else
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room. Rooms are a bit small but still very nice and comfortable.
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
Really enjoyed our stay and the valuable local information from Victoria the lobby ambassador.
Excellent service Room a bit warm on 8th floor
I really liked the breakfast, the fact that there was two separate rooms with a pull out coach was amazing too. Really pretty pond through out the hotel.
I only stayed one night but it was very nice and I liked the breakfast.
Excellent service, location and I would recommend it to others!
Spacious room, very clean and quiet. Hefty valet charge--but no other parking options (like a parking lot), which for a suburban hotel is odd and unexpected.
The room was nice and clean. Staff was a little rude, and didn't really want to help us out. Also the additional $50 a night for insurance no one told us about. And they charge you $18 a night for parking whether you park there or not. The food wasn't the best, I've had better food at a complimentary breakfast buffet. Definitely not $17 worth. The people in the room next to us were smoking weed and the entire hallway reeked. For what you pay, I expected more from Hilton.
Everything apart from parking $18 to park is kinda ridiculous when your already a paying guest staying at their hotel. Basically s back handed way to make their room rates look cheaper. They reduce the room rate by 20 bucks and then add a $20 parking fee.....
We wound up here by accident--my mom was very ill and having emergency surgery, our train was delayed...I am disabled, in a wheelchair, was exhausted and traveling with my even more exhausted 7 year-old. We arrived to the friendliest, most patient staff ever...there was no rushing us and they simply helped us get to our room and rest. They were courteous and genuinely helpful at a time when my tank was well beyond empty. It was a wonderful place to recharge during a very difficult time! Very high marks to the staff!!! The rooms were also immaculate and extremely comfortable.
Pros : Animal friendly while still being upscale they provide water and food bola and a pet bed Breakfast in bed Super accommodating Very friendly staff Pool and jacuzzi mini fridge didn't work so well (we brought a cooler though) No air circulation in rooms. VERY STAGNANT. But it's a hotel so I didn't really expect to be able to open windows or anything, just a general pet peeve of mine
Nothing I do not plan to use Hilton if I can avoid it in the future.
We reserved a king room; we were given two doubles... "All sold out."
I arrived at 2ish, was really hungry, and went straight to grab a drink and bite from the restaurant. It was nice to know it was open. After such a long drive, was not in the mood to get back into my car after checking in to go look for an outside restaurant. And especially, the room was ready didn't have to wait til 3pm. Thank you 2 things I didn't like.... 1. Once I got into the room wanted to relax before heading out to a business dinner. I believe there was a basketball tournament. I can hear the kids out in the hallway being loud. 2. I think your prices at the restaurant are a little too pricey.
Beautiful view from the 10th story of the Oakland hills First night we arrived to an open bottle of almost empty wine in the warm fridge which caused the room and fridge a near permanent odor. The a/c durino our stay seemed to only work 70% of the time. 2nd day the shower was draining so slow that the water reached your calves and it took to days to be fixed. The door to the bath room was near to falling off its hinges. The fact it cost more than the much better crown plaza hotel and paying 15$ to self park. I wouldn't recommend this hotel, I'd suggest the crown plaza down the street.
the rooms are nice that the parking cost $15.00 per night
fair service and facility.
Location,restaurant and room.
Excellent bed, television, cable tv selection, fast and consistent wifi, pool and hot tub. Trader Joes across the street to stock the in room fridge. Inexperienced restraunt staff, across the board.
The room was large, clean, and bed comfy. Just what we wanted. Check in was a breeze, and the indoor pool was lovely. There was no blow dryer in the room, just a minor thing. And also no towels are available at the pool so bring some from your room! The biggest problem we had was at around midnight someone jiggled our door handle and tried to come in. I looked out the peep hole and saw a staff member walking around looking confused. our phone has just rung minutes before that happened, waking us both. Also, we had our do not disturb sign up but the maids still knocked and tried to enter early in the morning.
Manager's reception Tuesday nights. If you have considerate (quiet) neighbors on both sides and above you, and you don't want to sleep in, this hotel is fine. Thin walls and ceilings. Old carpet. Did not get room I requested. Food at the bar is average at best. Housekeeping started knocking on the door at 8:15am.
This hotel has functionally become my second home. My husband and I are both from the bay area and this is the perfect spot central to all of the grandparents. The rooms are very comfortable and spacious. The service is excellent. By far, my favorite thing about this hotel is that it has an amazing gym with everything you could possible want. The kids world, made my children want to move to Walnut Creek, they loved it and want to know when we are coming back!. Cant say enough about this place, we love it!
with club sport connection - good facilities for excercise/relaxation clean, well-tended facility only valet parking - or try to find something out on the street and walk...
Luxurious. Friendly. Paid almost $700.00/2 nights. I only used it to sleep so it was not worth it to me. The parking fee seems too much when hotel fee is already high. The toilet paper is rough. They checked me out for a different persons room and when I called it took them a while to find the mistake.
Michelle (i think that was her name) upgraded us so we could get an early check in; our reserved room wasn't ready. Other than Michelle, the other staff was apathetic and not particularly helpful. E.g we went to the front desk to request the shuttle for 15 mins later. The shuttle driver was there and said, "I was about to take lunch, but I guess I'll take you. It has to be in 15 mins." We came back 15 mins later and waited another 15 mins before he took us. There was another valet/shuttle driver so not sure what that was about. It was Sunday afternoon, not busy. We were also charged $10.85 for a beer and a smart water from the mini bar even though we never opened the mini bar. They did reverse the charge after I saw it on my credit card statement and called but seemed sketchy. Overall, it was disappointing. I'll stay the Renaissance in walnut creek over this place.
Pool and spa area are beautiful. Rooms are very comfortable and spacious. Great location, close to freeway and BART. 20 dollar per night parking fee. Our room had a view of the kitchen roof.
free shuttle transport to the shopping district and town
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old' see comments on other side
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
Gym Price of breakfast
staff is very nice. First, had to move rooms, heat not working in the first. Second room, some TV channels not working. The place is newly renovated but the work is marginal in places, for example, in my room the composite floor planks (no carpet) had gaps to the subfloor. Been at this hotel a number of times, not sure its the same.
Good location to freeway. Decent rooms. A bit overpriced for what you get, but in range for the area. Valet parking only @ $21 for one night. What they didn't make obvious is that there is free parking nearby.
I love staying at the Walnut Creek Marriott! Every time I stay there the staff shows the most gracious hospitality. I always feel like I'm visiting friends every time I'm there. I am very particular about the hotels I stay in, and this is by far my favorite one. My room is always clean, and the area is always quiet. I can't think of a problem I've had that the Marriott staff resolved without issue because I've never had a problem with any of my reservations, room service orders, or special accommodations. Oh! I can remember that my most recent stay was the result of an unfortunate situation, and the staff gave me a complimentary $10 credit for a drink at the bar. I know it's small, but the gesture was nice; they acknowledged how upset I was and made an effort to brighten my day... that drink definitely helped! They new I needed it hahaha In any case, Walnut Creek Marriott is and will always be my first choice. N/A
Hardwood floors, bath amenities noisy room, clicking sound all night, I was in a room located behind the elevators so I heard them running THE ENTIRE NIGHT. Updated hotel but I doubt I'd stay there again.
The service was outstanding The rooms could use updating
The location for our purpose
location. Breakfast. Cat. Staff. floppy bed. Noisy guests above us who showered at 2am after walking up the very Creaky wood stair case. Loud water pipes when others use toilet or faucet for hand washing and showering.
Excellent breakfast. I recommend, and congratulate the hotel.
Nothing Dirty facility. Disgusting filth behind bed which I found looking forvan outlet. The only outlet available in the bedroom was barely functional. Nothing stayed plugged in. The room made me want to sleep completely clothed. Ew.
Very friedly atmosphere. Great american breakfast.
Great breakfast and comfortable public room and desk staff.
pleasant welcome, nuce garden. good location the room was small and poor. need urgent maintenance - nothing functioned.
centrally located, quiet, well run, comfortable bed, good breakfast, pleasant and helpful staff, nice garden
Very nice and polite service. Lack of a desk or a table and a strong-box in the room, thin walls - you can hear everything in other rooms, old equipment
Wonderful room, helpful staff, relaxing atmosphere and beautiful surroundings. The wireless connectiondid not work for me, but I still had Internetin my room, so no real problem.
I liked that the staff was very nice and professionally as my fiance and I walked in and took the time to show us to our entrance after we parked I have no negative comments it was a great place
The rooms were really clean the bed was comfortable I was traveling with a service animal and the woman at the desk asked what type of disability I had which isn't something they are supposed to be able to ask
The Bistro We had problems with the plumbing. The bathroom sink gurgled all night long and made a gross mess in the sink the next day. The hotel staff didn't seem to care too much.
Drove up to parking lot and knew my car was not safe there, ghetto people just hanging outside rooms. ??
Absolutely nothing Everything
Filthy, old, worn out and run down!!
Beds were super comfy. Employees overall weren't very friendly. The guy who checked me in at 1 am was friendly. Others when I went to the desk to ask a question they didn't look up and greet me unless I started speaking to them. I work in the hospitality industry and this is not the way to treat guests who you want to return or give good reviews.
It was overall good I had not one but three bad run ins with Maria. She was just rude and made us feel like we were a bother. We had a question about the rewards program and she said she would have the other lady at the desk help us later what that doesn't make since your not doing anything, so we just left we didn't even stay the last two days at the hotel. Oh the house keeper was awesome
Staff tried their best. They were competent working with what they had. Horrible Internet
The beds were comfortable and linens were clean as well as the facilities. However the swimming pool was out of commission for some unknown reason, in spite of it looking quite inviting, but it was closed. The plumbing needs attention, lines were reversed and no drain plug for the sink.
Friendly staff. Uncomfortable bed.
Clean with friendly staff easy walking distance for myself which is hard being disabled. So close to the freeway our view was of traffic all day n night
Courteous staff. Ice machines. Dining area. Would have liked a small refrigerator in room. Would have liked free snack, fruit and yogurt with coffee in the morning. Would have liked block out curtains between the exercise area and the bar/entry area. Would have liked exercise bikes facing out, so that athlete doesn't have to face wall, having people watch her backside bounce on the treadmill.
Very clean Super comfy bed Great staff Very close to fwy Very modern Room was a bit small
Staff very friendly Nice bar Very clean No fridge in standard room No usb outlets Very hard, lumpy uncomfortable bed No separate recycling bins in room
What did you like? You were one of the only hotels with an indoor pool in the area. We booked two rooms next to each other for our family and a group of teen-age friends. With the door open the rooms felt like one contiguous room; it was easy to go back and forth. The outside patio was very nice and no one else was using it. The front desk staff were very nice. We liked the lobby; it had several areas, including a fireplace that felt homey. The housekeepers were very courteous. What didn't you like? No negatives.
The room was very spacious. Liked the full kitchen, it's very helpful when traveling with children. Very quiet and relaxing at night, complimentary breakfast was great, convenient location with shops, theaters and restaurants within walking distance. The room was spot clean, overall a great experience. The shampoo and conditioner didn't work for me and it would have been nice to see a little more color in the room(my personal preference).
Great rooms for a family. Nice accommodations. My kids love the breakfast.
The gym and breakfast was the best. It was also great to be so close to dinning and the freeway. Maid service never came. Was a little disappointing.
Our room was fantastic. We paid a little over $100 and we were put in a room with a nice chaise lounge, a comfortable King bed, and (to our surprise) a kitchenette larger than the one in my first apartment! It comes stocked with all of the dishes, utensils, pots and pans you need to cook full meals! The staff was helpful, and they had no problem accommodating my request for no down pillows (I'm allergic). Overall, it was a fantastic stay at what felt like a luxurious hotel. We will be looking to stay here again when we come back to San Francisco.
The rooms were clean, the bed and pillows were very comfortable, and an extra blanket provided. Everything I used in the kitchen and living areas worked well, and the room was efficiently designed. The front desk staff was extremely pleasant, the made-to-order omelets were very good. I liked the close proximity to eateries and easy freeway access. Ample parking. Key card readers at all exterior doors worked well (not always the case, so happy to see). My room had an extremely noisy bathroom fan and the shower did not drain properly, so I would stand in 3 inches of water at the end. There was no ice when I got in, so I turned on the ice-maker, which was very loud the first night. The noise from the adjacent rooms shower was a very high pitched squeal (they showered at 5am).
The view of San Francisco was really nice from our room. That's the only plus I can talk about this place. Everything else. For a 3 star hotel at a premium price, it was disappointing. While the beds seemed clean, they squeaked and creaked like they were from 20+ years old. The rugs where filthy looking with stains. And don't try using the advertised pool, where you first have to sign up for an available time slot and enforced to swim laps only. The breakfast, well, if you like bagels and cereal it'll do, but overall disappointing location. Absolutely would never stay here again.
Character, old world, charming. It has a good vibe. Restaurant upstairs is excellent with good selection of wine. Walking distance to Berkeley shops and other really good restaurants. The rooms were a wee bit small but comfortable. This is a very old building and built as a place of safe stay for women. There is parking but adds 20 bucks a day to your stay -not unusual.