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Proximity to newington and whetherfield One evening after returning to my room I found the sheets had been changed but the new sheets were dirty and littered with hair. Most disgusting.
Nice hotel, good free breakfast, allows dogs.
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Location was perfect. Staff was very friendly. Breakfast was surprizingly very nice.We would stay here again.
very clean,nice and quiet, nice parking. i dont know for me was verry good
Breakfast was excellent The pillows are very small
Gym equipment did not work. That is why my stay was short two days. I relocated to holiday inn close by.
Staff was more than helpful to offer a new room the last night of my stay there which I willfully declined. Too much of a hassle to move everything for just one night. The manager could have offered a free night stay for the hassle but i got nada. first night i checked into a room with a major any problem between the beds. They moved me further down the hall to a similar room and later this rm had more of an ant issue than the first rm, only this time they were all over the bathroom floors.
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This guest did not leave comments about this hotel.
Nice pool great staff good value The bed pillows are very small and square
It has great amenities The Clerk on Duty on Sunday morning was not in a good mood. I would stay there every Saturday night if I could have an 11:30 Checkout. I am a Seminarian and I need to be at a Church nearby almost every single Sunday.
The location and friendliness A bit on the pricey side. Stairwell had an unpleasant smell.
Carpets in hallways and room had funky smell. Wife's allergies were very severe. Did not stay the night due to her allergies. Days Inn refused to refund us, saying they did not find anything wrong with our room and it was not their fault.
Convenient location for dowtown. Helpful staff. Underground parking with lift to lobby. Cafe shut during middle of day.
Restaraunt closed too early
The price, location (right next to the XL Center during comic con), staff was friendly, room was excellent! No breakfast included, wifi wouldn't stay connected.
Clean and nice space. Great staff.
I enjoyed a wonderfully relaxing stay at this Hilton. The staff went out of their way to accommodate my baby. The rooms were comfortable.
Helpful,informative and kind.
The parking lot attendant was rude and not helpful
Beautiful clean rooms, great AC, very comfortable mattress. Cost of parking that they spring on you. They say it will be "validated" but in the end just means they'll charge you $18 at checkout.
Room nicely furnished. Breakfast offerings complete. Very nice lobby.
Helpful reception upon arrival and room was decorated very nicely Hotel was quite pricey for the facilities on offer and TV hard to control
Heated floors in the bathrooms Nice breakfast The neighboring water pipes created noise when in use
Closeness to family for holiday visit. Thin walls between rooms.
Staff was great and we loved our room! Would definitely stay there again.
the hotel is very quaint...room was comfy and the 4 poster beds were luxurious! Easy to find...convenient to Hartford...Noella Spa is a hop across the parking lot...I had been to the Noella Spa in Avon (stayed at sister hotel Avon Old Farms) and was so satisfied with the services! Only 2 complaints...room smelled vaguely of cigarette smoke and the breakfast was a little to be desired-ran out of coffee at 8:15! I would stay here again... I like Noella Salon....very clean and professional...prices were reasonable for the area The hotel is well maintained and luxurious! I had no complaints.... Rooms are def old, but clean and cared for.
I was not able to cancel the second night, when I needed to leave due to a Snow Storm. Kayak told me I would have needed to change the reservation before the storm came to get a refund on the second night, which was impossible.
Everything. Nice staff. Nice neat hotel. Breakfast included. Very welcoming. -
Athmosphere Very loud at Night And in the morning
I liked that they communicated very wedding and were very helpful planning my wedding night st the hotel. What i didnt like were the very uncomfortable beds. First night i stayed the room was nice but the bed was very hard and uncomfortable. I asked for a better bed in my room. They switched me to another room. Room was very nice and there was champagne for me and my new wife but again the bed was terrible. Throwing a feather topper on a 30 yr old bed thats rock hard doesnt add comfort. Please invest in new beds. Also the continental breakfast was subpar. Ive had better breakfast at mcdonalds.
Clean and comfortable and quiet. It was a bit expensive. Starbucks in the lobby was great. Staff was wonderful. It was a bit expensive. Parking felt a bit unsafe.
There was no continental breakfast included and the options for breakfast took too long so I had to go somewhere else.
I like nothing Everything
I liked the big spaces and the comfort of the bed The room smell like smoke and the neighbors were noisy.
Didn't like you had to pay for parking when we were staying at the hotel anyways, also for that amount there should have been continental breakfast offered.
view guy smoking outside while i waited for a ride
The service at the front dexk The fitness center
I really want to compliment the staff. Every person I encountered went above and beyond to be friendly, pleasant and helpful. The hotel had everything I needed and the price was reasonable. Even the garage was well lit and easy to manage ($17 per 24 hours). I would return.
The staff was incredibly helpful. We didn't have a fridge so they ha one brought to our room and even offered us a microwave if we wanted it. Overall incredibly nice and made for an excellent stay.
Attentive staff Lighting could be better and bathroom a bit larger for two people t get ready at the same time
Very nice & helpful staff.
I loved the staff. they were so helpful and accommodating. The rooms where clean and nice. They had a pool, a really cold pool. Nice breakfast variety. Mattress was hard as hell. (Think sleeping on the floor) and we tried a few beds all the same. They over charged us and we had to get Kayak/Booking to fight them to fix it. No bathtubs, only showers.
Grand entrance, beautiful staircases, vaulted ceiling in 3rd floor rooms. Nighttime lighting on the landscaping, big outdoor chess area, wooded surroundings. Always looking forward to visiting again.
I loved the history and the finishes/decor. It needed some updating in some areas. A bit rough around the edges but I could tell it was once a grand hotel.
We had a room in the annex and not the main hotel. The main hotel was very nice the annex was more like a motel...traffic, noise etc. Location of my room. I would reccomend only if you stay in the main hotel.
The staff was great and helpful. We got a free upgrade which was a nice surprise. The restaurant on site is very nice, and the food was excellent. Our waiter was very friendly. We were in the area on business and got back late to the hotel so we stopped in the bar area to grab an appetizer and drink. Excellent service. Overall great experience.
quiet, good parking, safe area outside the city
excellent service every staff member there was professional rooms are very very clean pool was claimed hot tubs very clean very pleasant stay looking forward to going back again
Staff was outstanding Room was VERY comfortable CLEAN, CLEAN, CLEAN- room looked as if no one had ever stayed there before! Slept like ROCK! Restaurant on site had outstanding food!! TV in room was crystal clear and large! Got a call from the front desk approximately 15 minutes after I checked in to make sure everything was acceptable and check if I needed anything- felt like royalty! Restaurant service was ok, but not as great as the hotel. Bartender (at dinner) wasn't too outgoing and breakfast servers were busy chit-chatting with eachother, but were extremely nice. It was very slow during breakfast, so I completely understand. Dinner, however, is a different story. It certainly wasn't busy, but the way the bartender acted, it felt like either he was feeling rushed or he couldn't be bothered with questions. He was VERY efficient getting drinks- and that's what you're at the bar for, right?.
Pool and Hot Tub were great. Beds super comfy. N/A
Overall great experience. N/A
Exceptional service by staff. Outstanding customer focus from every staff encounter. None
Every staff member was professional and nice. Excellent staff made the stay delightful. Food was cooked perfect, and as a chef that is important to me. Room was not clean. Pool & Whirlpool was also dirty. I was surprised that as many times as the maid knocked on my door before checkout to clean the room that the place wasn't spotless.
Everything regarding our stay was first class. We will make it a point to stay there again when we are in the area.
The staff were some of the best I have ever encountered. Very accommodating and friendly. I will certainly stay here again.
The staff was great! Handled everything thrown at them with professionalism and did a great job! Room was clean and reasonably comfortable. Definitely recommend staying here when in town. Iron had a rust mark on it, which pressed right into my white shirt. Staff got that mark out and "pressed" the shirt. However when it came back, there was a new yellowish stain( and this was literally a brand new shirt I just unpinned) on the very bottom and the shirt was far from pressed, leaving me scrambling to finish and get to the wedding on time. Staff was great, and immediately responded. Can't blame whomever for not knowing how to press a shirt with an inferior iron. Just wish it hadn't happened. Only blemish to a great stay!!
Dog friendly and FRIENDLY staff No hot tub No double beds
There were guests making a lot of noise security did nothing about it.Awake all night.
The elevator on the left is the fastest elevator I've ever experienced in a hotel. My rate from booking.com didn't get properly transmitted to the hotel, and I had to take about half an hour to get it set straight, including calling booking.com and having them call the hotel. Not a huge problem, but kind of a hassle. :)
Had a broken coffee pot in the room. Asked for it to be replaced and it never was. Not very good service
The staff is uninterested in guests in my opinion. It is very clear this hotel has not been renovated yet like the other Sheratons. Perhaps it is largely a corporate clientele, given the lounge is not open on the weekends and such. Overall, if you can stay somewhere else, do so. See above
It was convienent and had free parking
Staff was polite and accomodating. The other guests were very loud at 3 am but that's not Sheraton's fault
For $97, I was pleasantly surprised. Very comfortable room, would sleep 4. Incl. free continental breakfast. Good location for me to start my trip of New England
Breakfast Service at front desk Pool
excellent comfort, very clean, wonderful staff, very modern. A nice hotel to stay at, breakfast was especially good. hotel would not accept AARP discount based upon my reservations obtained from booking.com. I wish they could have accomodated me, this was very disturburing to say the least.
Located close to highway; major chain store and many dining options nearby Front hotel staff was unprofessional and flirted with my husband once I left.
The pool area was nice Rooms very dated. Small bathroom. No microwave or refrigerator for a 3.5 star hotel is disappointing. This hotel is stuck in 1996.
clean and proximity to where I needed to go yes,no coffee available at anytime.
Stepped it up in the winter storm and ensure we were all comfortable No
Away from the city of Hartford. Easy to get to from the highway. There was a conference going on so the place was a bit busy and not as clean in the public areas as it probably is normally. No other issues. Signage to find the front of the hotel was confusing once you pull into the lot.
Location and price Definitely dated and in need of a renovation.
pool area and lobby are very nice No
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The pool was awesome, kids had a great time, it felt like we were outside in January. Restaurant was also very nice and hotel staff was excellent.
The staff. Did a great job. We had a snow storm while we were there, and the staff helped us to get a good rate when we had to book a second night. A young man shoveled out our car when it had been plowed in. Thanks again. The bathroom was especially small, though nicely appointed.
I like the hotel.
Gym was nice hotel was clean Some staff seemed a bit unhappy. The breakfast lady kept talking to herself about people not doing things her way on the food counter.
King room was spacious and clean Easy access from main road Breakfast selection was limited but adequate
Good breakfast, clean rooms, friendly staff. Very good value. Road noise on street side. Hot water shortage on first two mornings, corrected on third morning after I mentioned it to front desk.
Staff ,breakfast,room and bed All great Very clean!!
The hotel was immaculate and the staff was helpful and friendly. I would most certainly recommend this location to any and every traveler that passes through the area. Not applicable - I have no complaints whatsoever for this hotel.
Breakfast was great, and the complimentary toothbrush was great since I forgot mine Could have been cleaner, not that it wasn't clean. I'd stay again
Great location for our needs. Pool was cool and comfortable. Cold AC, which was important to us, as we were escaping super hot temps in our house! Bathtub didn't drain properly in our room. Walls needed to be washed, some dark marks on them, including a handprint on the bathroom wall. Went to the front desk for towels for the pool as the signs indicated we should, none were available. Not a great value for the price.
I asked for a quiet room and it was the noisiest one. It seemed that another guest left the TV on at blasting volume. I could hear it clearly in my room. The bed was uncomfortable and the ac too hot. The door locks did not work properly so you had to enter the key several times to open. The desk rep was not amicable and seemed rude all the time.
Clean, and good location
Price Bathroom smelled of urine.
The rooms were clean and was a nice size, it's a great location, and the price was pretty reasonable. There was no do not disturb sign. The maids came at 9 am while we were sleeping. Thank god the top lock works. Scared the crap out of us. Also there was no sink in the bathroom, it's outside the door kind of in the room. It was a bit weird.
Was very clean and new. Beds were very comfortable. Easy access
The suite that we stayed in for two nights, the jacuzzi being tucked away and it's on little area was wonderful. The staff was beyond helpful especially Jose who works the front desk. The continental breakfast was yummy, loved that you could eat as early as 630 and as late as 930am. The woman working during breakfast was very pleasent and the staff that I personally spoke to, were extremely accommodating Jacuzzi wasn't cleaned well and personally had to wipe it down myself before getting in it. Also, the room location of the suite. Yes it was nice to be close to the breakfast and front door since my fiancé had work in the morning but I personally feel that suites are meant for privacy and felt a little bit too close to everyone by being right by the front desk. And to my understanding, all suites are located on this level
Nice sized rooms No bar!
wow the room was great and the bed too every nice and clean the staff was great too. from the outside to the inside was nice and clean. yes if i go to visit Meriden i will stay at Comfort inn & Suites again. Thank you. none
the staff the smelly room and wrinkled sheets like the sheets hadn't been changed I had to buy air freshener I would not go back even the furniture near the desk was worn and dirty
Clean, comfortable, affordable Loud party, however we weren't bothered on 5th floor
Staff was very attentive to all our needs and questions. Also, we enjoyed the clean, comfortable room we stayed in plus the great breakfast we had before we left. nothing at all.
The room was very clean and modern. The breakfast served and the location of the breakfast were great. I found the intermittent noise from the heater somewhat disturbing, but I guess that is true of all motels. You either put up with the noise or freeze. In this case, the noise seemed to drown out the television sound, which did not reach a very high volume anyway.
the hotel is very quiet. That's good. The Jacuzzi did not work and the pool which was suppose to be heated was not.
This was a clean, pleasant hotel and suited my needs for the overnight stay. The a/c was noisy and didn't cool as well as I would have liked.
Nice clean and comfortable room. Internet was free but extremely slow and took forever to connect.
The breakfast and the cleanliness of the room. Very neat and tidyPlease write at least 15 words
Biscuits were put out for breakfast and asked worker if gravy was coming out - reply was - No, it's Sunday and I'm too busy. A simple no would have sufficed without the comment.
The room was nice, clean and comfortable. In general the Hotel was very good.
coffe maker broken
The hotel was very friendly and I felt secure by myself during my stay. Staff was very helpful
Large clean room, free internet access via WLAN and 2 Computers for guests, good breakfast,friendly person at reception.
Hotel right on our route. Staff efficient and pleasant. Room clean and comfortable. Kids really liked the breakfast-- particularly the make-your-own pancake machine! A/C unit cycled on and off loudly, waking me up. Didn't bother the kids though.
I read some great reviews about this hotel before booking. In reality it's just a basic short stay hotel doing what you would expect at a good level. Only issue was a slight odour from the a/c unit but no real complaints, but also not a hotel I'd rave about - had no need to test the resources of the staff so highly praised in other reviews. Good simple stay!