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Passenger van |
Commercial |
8 locations in Big Rapids
Filters
Reviews
2.0 Poor
Sep 2023
2.0 Poor
Nov 2020
Pros:
The car was dirty on the outside for the hundred sixty miles i must’ve smoked a carton of cigarettes how could you lease a car to someone who doesn’t smoke i totally don’t get it why?????!10.0 Wonderful
Oct 2020
Pros:
Staff was great!2.0 Poor
Jun 2020
Pros:
They called me at 8 am stating that they had no cars available and that every single location in Grand Rapids also had no cars availableCons:
I appreciate the call but I’m confused as to why their website said they had cars available if they didn’t.6.8 Okay
Jun 2019
Cons:
Not to have a pickup truck when I requested a compact car. I felt like I was a courier for Enterprise. A pickup driving experience is not the same as a compact car in urban driving.3.6 Poor
Sep 2016
Cons:
When I arrived at the Grand Rapids airport from my flight I was told that the vehicle was not available at the airport location. I was told that the car and rate was for a distant location in the Grand Rapids region. I was up-charged an additional about $100 for a two day compact rental because Enterprise would not honor the online price from Kayak. I felt that this was a "bait and switch" tactic by Enterprise and exploited the consumer.One location in Big Rapids
One location in Big Rapids
Filters
Reviews
4.8 Mediocre
Aug 2020
Cons:
Advertised as smoke-free cars. Car smelled profusely of cigarette smoke. When asked to change for a different vehicle, customer rep apologized, but said nothing else was available. Reserved a midsize auto and was given an SUV which doubled my gas expense. Vehicle was in need of an oil change and ran out of windshield wiper fluid (alerts went off within a day of picking up my week ling rental.) Company did offer a small discount and were apologetic upon return of vehicle when I spoke to the manger.2.0 Poor
Jul 2020
Pros:
A complete joke, I was unable to get my vehicle because I was LIED TO over the phone. I verified over the phone that I would be able to pick up the bricks despite being under 25, where I was reassured I could still get it due to waived rules because of covid. Because of this I did not get my vehicle and was late for the next bout of traveling for my vacation. Absolutely no remorse from employees at store as well. Will NEVER recommend.Cons:
Don’t LIE OVER THE PHONE TO DRAW CUSTOMERS IN.2.8 Poor
Jul 2019
Pros:
Staff was not very helpful in getting me taken care of for the inconvenienceCons:
Gave me a clean car or accommodated me for not having the size car I reserved cause you guys were out of cars except the dirty one I received with animal hair all in it and I’m allergic to animals so they charged me for a upgrade which wasn’t my fault2.0 Poor
Mar 2018
Cons:
My reservation had been cancelled twice and I had to rent a car on the spot for higher price. Then after i left someone called me to tell me the car is no longer available. It was a horrible experience because your system clearly is broken. Never renting from Avis again.2.0 Poor
May 2017
Pros:
The car was nice and cleanCons:
The fact that the lady at the counter never mentioned to us that we will be charges extra 750$Along with a 10 passenger van, rental companies in Big Rapids offer 7 passenger vans and 8 passenger vans.
Pick-up location | Big Rapids |
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Car types | Van, Minivan |
Rental locations | 1 |
Airport locations | 0 |