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The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
Complimentary breakfast should be included. Pool should be open for longer.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
Very clean hotel. Seemed well run. Parking was difficult
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The rooms and facilities were great. The staff was professional and helpful. I've had better breakfasts at economy hotels. The food quality was very disappointing and not up to the standards I expected (given the cost and quality of the facility).
The hotel was quiet, room is big enough and breakfast is actually very good. None, it was the perfect stay!
The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay
The breakfast was wonderful! The room was very cozy and the bed was comfortable. Good lighting in the bathroom and good water pressure. The old blower/heater unit on the floor,against the wall. Feels very 1970s!
The staff was very friendly. The room was big and well kept.
Danielle and Heather at the front desk were very helpful and friendly. Overall the staff seemed very nice. I would go back.
The staff was amazingly friendly--from the front desk to the breakfast crew to the room maintenance staff. Also, the location gave great access to major highways as well as Middlesex Turnpike (to get to the Alewife T station). It would be nice if they could refinish the metal in the elevator cabs. The rest of the interior decorations were fun and creative, but then you get into elevators that look abused and it took away from the overall effect.
My sister and I enjoyed the suite! Plenty of room and the kitchen added an extra plus.
Room was clean and well maintained. Some breakfast items were above expectations while others were below expectations (is it possible to water down scrambled eggs...seemed like it). Too few staff speak or understand english. Advertised items (grab and go breakfast) did not exist, and given a run -around when I asked about it (last person in the chain said "no!"). Overflowing trash can in front of the hotel is an eyesore and sanitary issue.
The hotel offers large suites with friendly and green surroundings. As European, I don't like the fact that all breakfeast dishes are plastic and to be trashed (knowing that this is still common in the US...)
Clean Accomadations came as a couple was given room with two twin beds said third party booking so they couldnt fo anything ?? there was no more king rooms Or queen beds im guessing
The building is a leed gold, which means green energy efficient building with great indoor air quality. The hotel staff was very professional and helpful. I would love to stay there again. The pool water was full of salt and chlorine.
I had an extremely pleasant stay, and would absolutely recommend this hotel to anyone who is looking for an affordable option right outside of Boston that has exceptional customer service. I stayed here on a visit from FL to see my family, and wanted to enjoy the serene environment of Lexington as an escape from the city. Everything was flawless with our stay.
The bar area, food was good, drinks we're good. The contemporary look was nice, overall great experience. The pool area was very small and extremely hot.
From the time I walked through the door, I was the most important person standing in front of the agent. They made me feel like I had stayed there before. They made sure at everthing was taken care of. None
Very clean, modern and the staff was so helpful and sweet. Not a thing.
It was very different from the standard hotel looks, in that they are very colorful and the organization of the space and room is very unique. Definitely nice to see a hotel that is not the standard fare, especially outside of a major city. The king sized bed was pillow top and felt amazing. They had so many pillows on the bed that we had to move some off to a lounge chair. They gave out (free) bags of ice downstairs in the snack bar area instead of having an ice dispenser on each floor, which was another oddity, but we were ok with that. No complimentary breakfast, but there was an area where they served food if you wanted to order it for 24hrs. They have shampoo and body soap dispensers that are attached to the wall under the shower head. First time we saw that, and not sure if we liked it or not because it can be opened by guests and refilled, but it was better if you use a lot of shampoo and conditioner. They use Bliss products which was nice. Room was very well lit, with two separate overhead reading lights at the bed. Indoor pool was nice since it closed at 11pm. The water was a good temp but theres lots of chlorine in that water though. Overall a clean and neat experience at this hotel. I'd recommend it. Water pressure in the shower could be better. It didn't feel strong enough to wash away all the soap. Hard to get out of the parking lot of the hotel into the main road, as the stop light took about 8 minutes to change to green. Not sure if this may be a city street light issue, but they should probably have a better exit onto a main road. Bathroom could be a bit bigger as the fridge was underneath the bathroom sink.
the staff were both kind and helpful
Comfortable and quiet
The cleanliness of the room was amazing. The decor was great. The staff was very friendly. There was nothing I didn't like.
Room is comfortable.. Good bed. Too noisy during the day due to current renovation. Had to change room, but still noisy.
Very nice lobby / restaurant area. Extremely comfortable beds. Inconvenient facilities and amenities in the room. Room had "budget"-grade fixtures and amenities (bathroom / furniture in room). Not pleased with that after paying for a premium hotel.
Location is nice. Right off the highway and close to upscale mall. Need more selections in the longe. Didn't seem to care about upgrading elites.
Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle. Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.
Everyone I encountered was helpful. After only 2 days staff were saying hello. Having a Starbucks set up in the morning was particularly nice. Dining in the restaurant was fantastic. Food very good. The facility is over priced for the suburbs. The rooms Do not justify the price.
Everything was awesome
I loved the pool, hot tub, and sauna. It was so nice and relaxing. I particularly liked that it all stayed open until 11pm, because at so many hotels the hours are hard to use. 6am-11pm gave us plenty of time to take full advantage of the relaxing. The beds were very comfy. The services was nice. We had room service breakfast and the man who brought it was very nice and polite. The front desk helped us a lot by allowing us an extending check out due to a wedding we had to prep for. The fire place and wall of water in the lobby were beautiful. It is a great location. Peacefully situated but also close to a huge mall so you can get all sorts of food and anything you needed. The restaurant and room service in the hotel were very expensive. Luckily there is a mall down the street with much more affordable options. We went the the rain forest cafe and had fun. Other than that I really loved everything. It was a great day and just what we needed.
This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice. The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!
a very short visit, great room!
The hotel was very good value,convenient to access,the staff was fiorst class and we enjoyed our stay. not applicable
The shuttle drivers were extraordinarily friendly! Alfred mentioned that we were near Lexington and took me to all of the sights. He and the other drivers definitely helped to make my weekend stay awesome! The room itself was wonderful and very comforting to come home to each night! 5/5 would recommend.
I like the atmosphere and everyone was very nice and it was quite too. I didn't like how small the bathroom was..I felt closed in, also didn't like that my room was next to an elevator.
The staff was very nice,we felt very velcome and it was nice to have the scuttle driving os to the mall .
Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.
just a very nice place- everything was wonderful just finding it in the dark, sign by the road would help
good quality hotel with excellent services
Friendly staff premises very clean.Especially liked the welcome cookie..Breakfast room staff gave the start of your day a good buzz. Overall very pleasant!! The walk to get to the room, but then it is a big hotel.
1) The business centre. It was very useful for me. 2) Breakfast was decent, but I think the team could be more friendly to a foriegner, by asking if they need anything....it would go a long way 3) I was surprised, that there were no bell boys. This really amazed me, when the front desk girl walked up with me...it was a lovely gesture...and I respect that a lot. 1) Wished there was more to do and see on the property 2) I was expecting a Suite, I did not get an answer when I had booked it and I did not know what it costs, as I wanted to stay in a Suite. 3) I would like more channels on the TV. 4) My booking done through www.booking.com had been in principle ignored. ie, I was first offered 2 separate beds and smoking option, I had to finally settle for smoking option as I wanted a king bed as per what I had booked!!
Clean, well decorated, attractive, and comfortable room. Old tv without hd. Most hotels these days have flat screen hd. But this is not critical. Appreciated the wifi in the room at no charge None really
Comfortable and clean Needs a snack bar in addition to main restaurant . Something for quick bagel, muffin, donut in morning
The stay was great the service was outstanding i will definetly go back
They charged unwanted things for me . And no compline try break breakfast
Really good service. I will stay again.
Clean and professional; nicely appointed room; breakfast was fine. Pleasant and helpful staff. Good value for the money. No
stuff was helpful,if you missed anything at home (for shaving / shower etc) you can get it at the desk.
The rooms were beautiful and the beds were incredible. The breakfast was excellent as well. I felt very pampered.
loved the breakfast. was pleasantly surprised with the accomodations as some reviews said they were too stark. However, I thought they were very comfortable, lots of perks. Thought the beds, while comfortable, seemed to have valley from use. Also, did not like choice of teas.
Nice breakfast, but heavy on the sugar and carbs. Has workout center and small pool. Billed themselves as providing free airport shuttle & there was none. Suggested I call a cab ($100 ride) instead. Did not provide cleaning service because it was a holiday weekend. Staff utterly unapologetic. did not provide evening happy hours on holidays, either. The most eye-rolling I've ever seen in a hotel staff. They were full of themselves.
Free Internet access at the room Not to my recollection
Threadbare towels and sheets. Not the norm for other Courtyard Marriotts. Surprising given it's location in an Office Park.
As you would expect from a Courtyard, all was up to high standards. Enjoyable stay. Lack of free breakfast.
It was convenient for where we needed to be; we were able to get a reservation not that far in advance; the rate, although not an amazing bargain, was pretty competitive. Two issues we generally don't have with Marriott: First, we always request non-smoking rooms and floors, but this time there was a definite smell of smoke; if it wasn't from our specific room, it was certainly from the floor we were on. Second, my reservation clearly called for a king bed, but we were given a room with two smaller beds. Since we got there late at night, had to be up and out early in the morning, and just wanted to get to sleep as quickly as possible, we let it go, but this was not our best Courtyard experience. I am saying "yes" to "would you recommend this hotel," but "perhaps" would be a better answer, and I would recommend being very specific about the kind of room you want.
They told me I did not have a reservation and it took me 30 minutes to get a room. First they told me they were sold out then they found one.
Comfortable bed and very good breakfast with lots of choice. Swimming poo, was clean but a little small, Hard to find, well outside Billerica
The comfortable room, the great staff and the value. I would consider staying there any time I need to. One elevator was out of service at a very busy time
Clean,beautiful room,great beds,friendly staff n/a
Close to highway clean Some of staff was not nice
Friendly staff, recently renovated and clean rooms. Breakfast service personnel could have done better job.
I like that it's secluded in a quiet area that you can feel totally relaxed...the rooms were spacious, well decorated and clean, the couch and bed, very comfy, the pool was not deep enough for adults but shallow enough for kids to swim in. I didn't like that the channels didn't have a guide menu to look at so I had to scroll them one by one...shampoo, conditioner and soap were provided but no toothpaste...I also didn't like going back and forth downstairs to the lobby to use the microwave. It would be nice if it was inside the room...Overall, it was a good and relaxing experience. I'd go back definetly
Staff was helpful and made great dining recommendations, complete with printed directions. The location was an easy commute to the venue we were attending in Cambridge. The room was spacious, clean, and decor was pleasant. Would have liked breakfast included.
Loved the breakfast buffet. The heater in my room kept malfunctioning. The first nite the girl at the desk was in my room 3 times, trying to fix it. The next day a man came & fixed it.
It was just what we wanted and expected.
The suite was well designed and very clean. Over all the hotel was clean. The staff was friendly. Felt comfortable being there. The only thing I'd like to see is hand sanitizer near the breakfast area. After using the ladles to the eggs, breakfast meat and potatoes, I walked over to the front desk to use the hand sanitizer there.
professional staff tending to needs of guests...plentiful breakfast and convientient location to highway
When I saw this gorgeous room I called the desk thinking I got a room that cost more than I paid! I had high hopes for a great breakfast, but the food was typical manufactured steam tray food.
It was a very comfortable, relatively inexpensive place to get away for a weekend with the kids. The pool is very nice, and the breakfast buffet is excellent. It is better situated for locations north of Boston than for city visitors, but quite close to the Burlington Mall stores, restaurants, and movies. Certainly quiet and a good value!
The staff was helpful over the phone, trying to help me find my way there when I got lost. They mapquested the directions and read them over the phone to me as I was driving. The shuttle was not working. We were hoping to utilize it to go out for dinner (not knowing our way around), but they said it was broken down. They said they'd try to get another one to help us out, but by the time we needed to leave (we had reservations), they were unable to get one for us.
Location from Salem Room smelled moldy
poor maintenance ...
Good breakfast and liked the noon check out. Could hear EVERYTHING happening outside, tv was fuzzy to watch, cheaper places to stay in area, didn't have recycling, finding parking close to room was limited and same price online as just showing so no deal.
easy access to highways they didn't honor the room I reserved/confirmed with credit card. I wanted a 2 bed standard room but they gave me 1 king sized bed room -not even a sleep couch available
The only good thing about this hotel is the breakfast. They provide a wonderful and delicious breakfast. Besides the breakfast everything else is awful! I wouldn't recommend this place to anyone unless you're a heavy smoker and enjoy the smell of cigarettes. We were a family with two young children who asked for a non smoking room, the room had non smoking sign but reeked of cigarette smoke! It was absolutely Awful! The smell is so strong that my nostrils burned. And our room wasn't the only one. My mother and sister were also staying here and complained about the same smell. You can't sleep comfortably at all and the front desk only assures you that it's a non smoking room. The outlets are all loose so the phone chargers would constantly fall out, the sink was clogged and filled with water while you brushed your teeth and only drained very slowly when you turned off faucet. The iron was burnt and stained my husbands shirt, never replaced. The handle in the shower is also loose so while taking a bath the knob will slowly move and start showering you in cold water. The entire feel of the room was just gross. We wouldn't even allow our toddler to crawl around. You get what you pay for that's for sure, we only lasted two nights here then checked out early to go to another hotel
There was a bed to sleep in and I could take a hot shower. The room was falling apart. Lights didn't work correctly, there was water damage and mold and someone had burned holes in the curtains.
The front desk staff were really nice. Location was good and the price was right for what we got The place could use a sprucing up. New carpets and a fresh coat of paint would do wonders. Breakfast was just ok nothing special.
balcony walks in bad shape
Location and price Sink water just dribbled- had no pressure
This place is pretty run down, and the baseboards in my bathroom could be used for gardening. See above.
It was cheap and near where we conducted business. The staff was very lazy and the hotel itself is falling apart.
My wife and I spent our wedding night at Stonehenge in their premium suite, Venice, with a large Jacuzzi tub, fireplace, and spacious seating, in November 2013. We had a wonderful experience with Stonehedge, and superior service, and decided to return there this year for our one year anniversary. It was a quiet Thanksgiving night, but again the service was superb, the room in excellent condition, and this time we were able to better take advantage of the on-site facilities. At the pool, hot tub, and sauna complex at the spa, we were the only patrons, and enjoy the quiet swimming soak. The spa is small, with four rooms, but in the morning my wife had a Vino massage with their masseuse, who is extremely talented, and she had a great experience. At breakfast at the Left Bank restaurant, there were few groups at first the day after Thanksgiving, but arrived in numbers later on. We both had the three egg omelette with home fries and toast: it was delicious, with hearty thick cut applewood bacon, and filling for a high-class restaurant at a reasonable price. We left a good tip. It's definitely a place we would come back to you in the future should we be in the area or wish to reminisce. Just a few minor thing that could be improved: I had a music playlist prepared, but the music dock only excepted the old connectors for iPhones, not the newer. On the whole, as my wife and I discussed it, we found this to be an excellent place for an anniversary, luxurious, quaint, romantic. The king Jacuzzi rooms are extremely comfortable, with Sealy Posturepedic beds and comforters that make for an excellent nights rest. Tyngsboro Massachusetts is not a high octane destination, but for relaxation and a beautiful New England town, it is tops (after all, we were married here near the riverbank). All in all, the service of Stonehedge and staff was very high-quality, from servers to reception to spa stuff. All hoped to provide a good experience for us and their other customers. Thank you, Stonehedge for a memorable anniversary!
Vibe (modern design) Comfortable and clean room. Comfortable bed. Location Value for money Coffee machine should be better Noisy old AC Old Windows
Staff was great! Very accommodating, clean room, smelled great, quiet and easy checkin/out My girlfriend whacked her ankle on the bedframe that was out of place..It was unsafe and not a good thing. Her ankle is now swollen and it is messing with her work schedule. I can not go back to this place because of this...
The friendliness of ALL the staff. Everyone greeted us from the lowest worker to the highest. That was most notable. clean and well maintained hotel. Meals from the dining room was excellent, beautiful decor.l
Staff is extremely friendly and hotel is very clean. Prices are really good. Really nice location with nice dining options. Beds are absolutely positively horrible. They are supposedly adjustable but it's the cheapest version of adjustability available. It really sucks because the hotel is really nice in every other aspect but when you can't sleep comfortably it kills all the other good feelings you have about the place. I think you should invest in a better adjustable bed or go to a regular mattress because what you have now is just horrible. I stayed for an overnight getaway with my wife for our anniversary and it makes it horrible when the most important thing is extremely uncomfortable.
The room was very clean and they wash ALL linens between guests. My husband had a good night's sleep but the mattress was so very hard that I could not stand it and sat in the chair all night. I did not sleep a wink.
The staff is very friendly and helpful. The beds are comfortable and the bedding is clean. Overall the room was very clean and the location was convenient for us. Our only complaint is that the room smelled very musty. We had the window open the entire time but unfortunately it only opens about 3 inches – wasn't enough to circulate out the odor. In all fairness we did not tell the staff at the hotel, nor did we give them a chance to fix this or change our room. We were so tired when we got in we didn't have the energy to make any changes. It's possible our room was the only one that was like this.