The staff do not listen. They will smile and agree with you to only ignore you. You can even write a letter and it won’t help. The breakfast selection is limited and for the product the Sofitel Central is a better product on all fronts.
5 stars
The Westin Brisbane
Photos of The Westin Brisbane
Overview
The Westin Brisbane is located amongst Brisbane's popular attractions and landmarks, just a brief walk from Queen Street Bus Station. Guests also have exclusive access to the on-site Heavenly Spa by Westin and WestinWORKOUT.
The hotel offers an outdoor pool and a bowling alley, along with free Wi-Fi. Additionally, the multilingual staff are available to provide assistance.
Rooms are air-conditioned and feature top-of-the-range amenities such as a flat-screen TV and a mini bar. All boast an en suite bathroom where a hair dryer can be found.
The Westin Brisbane boasts convenient dining options, such as international dishes at The Charles' and local meals at Eden’s Table. Guests can also try one of the many bars and cafés in the area.
The hotel is within walking distance of Cultural Centre Busway Station, connecting guests with the surrounding area. South Bank Parklands and Brisbane City Hall are a short walk away.
Latest deals for The Westin Brisbane
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at The Westin Brisbane
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Adapter
- Body soap
- Trash cans
- Conditioner
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
General
- Executive lounge access
- Interconnected room(s) available
- Storage available
- River view
- Seating area
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Pool and spa
- Heated pool
- Infinity pool
- Spa
- Outdoor pool
- Pool with a view
- Spa and wellness center
- Saltwater pool
- Massage
- Pool bar
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Dining table
Kitchen
- Wine glasses
- Kitchenette
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
Accessibility and suitability
- No smoking
- Non-feather pillow
- Pets not allowed
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
Bedroom
- Feather pillow
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Parking and transportation
- Parking
- Private parking
- EV charging station
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Things to do
- Beach access
- Bicycle rental
- Casino
- Board games/puzzles
Outdoor
- Garden
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Laptop safe
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Kids meals
Fitness
- Fitness center
Reviews of The Westin Brisbane
8.6
Very good
760 verified ratings
Wonderful
504
Very good
103
Good
70
Okay
32
Fair
19
Mediocre
17
Poor
15
Summary of reviews
Guests say
Guests appreciated the great location and excellent service provided by the staff. Many highlighted the spacious rooms and friendly atmosphere. However, there were notable concerns regarding cleanliness, with some guests reporting unclean amenities and poor room maintenance. Overall, the hotel offers a good experience but needs to improve on cleanliness standards.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
7.3 out of 10
2 reviews
All reviews
The package we booked was little disappointing, wouldn't go back to Charles Restaurant again, lots of staff zero care and no customer service.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What dining options are available at The Westin Brisbane?
The hotel offers convenient dining options, such as international dishes at The Charles' and local meals at Eden’s Table. Guests can also try one of the many bars and cafés in the area.
What are the common concerns about the hotel's amenities?
Some guests have mentioned the cost of parking per day as a concern. Additionally, a few guests have suggested adding complimentary biscuits with the mini bar and providing shampoo and conditioner in large refillable bottles.
What can guests expect from the hotel's pool and gym facilities?
The pool and gym were excellent, with a lovely pool bar as well. Guests have described the breakfast as fabulous with lots of options for all. The location was also very convenient.
When is the best time to visit The Westin Brisbane?
The high season at The Westin Brisbane is in September, while the low season is in May.
What are guests saying about the cleanliness of the hotel?
Guests have consistently praised the hotel for being very clean and well-maintained. The staff are described as super friendly and the facilities are always clean and ready to use.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a River View
Consider booking a room with a river view to enjoy a picturesque outlook of the city and the river.
Take Advantage of the Spa
Guests highly recommend indulging in the services offered at the Heavenly Spa by Westin for a relaxing and rejuvenating experience.
Explore Nearby Attractions
The hotel's central location allows for easy access to popular attractions such as Eagle Street Pier, Queen Street Mall, and the City Botanic Gardens, making it convenient for sightseeing.
Consider Executive Lounge Access
Guests have praised the benefits of executive lounge access, which offers additional amenities and services, providing a more exclusive experience.
Be Mindful of Parking Costs
Some guests have mentioned that the cost of parking per day can be a concern, so it's advisable to factor this into your budget when planning your stay.
Check for Construction Views
If a room with a view is important to you, it may be beneficial to inquire about potential construction views to avoid any disappointment upon arrival.
Enjoy the Pool and Gym Facilities
The hotel's pool and gym facilities are highly recommended, providing a great way to unwind and stay active during your stay.
Consider Room Upgrade Options
Some guests have received room upgrades and special treats for occasions such as anniversaries, so it's worth inquiring about upgrade possibilities for a memorable stay.
Take Advantage of the Swim-Up Pool Bar
Guests have enjoyed the convenience and ambiance of the swim-up pool bar, making it a great spot to relax and enjoy refreshments.
Plan for Breakfast
While the breakfast buffet is praised for its variety, it can get crowded during peak times, so planning your visit accordingly can enhance your dining experience.
Location
111 Mary Street, Brisbane, QLD 4000
What's nearby
- Queen Street Mall411 yd
- City Botanic Gardens0.3 mi
- Treasury Casino0.3 mi
- Brisbane City Hall0.3 mi
- QUT Old Government House0.4 mi
- Queensland University of Technology0.4 mi
- South Bank Parklands0.5 mi
- St. John's Anglican Cathedral0.6 mi
- Queensland Performing Arts Centre0.6 mi
- Queensland Museum0.6 mi
- Brisbane Convention and Exhibition Centre0.7 mi
- Story Bridge0.7 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Brisbane
Low season | June |
|---|---|
High season | March |
Average price (weeknight) | $241 |
Average price (weekend night) | $398 |
When to book a room at The Westin Brisbane
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Westin Brisbane
FAQs when booking at The Westin Brisbane
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.3 mi |
Nearest Airport | Brisbane |
Distance to airport | 7.8 mi |
Everything you need to know for your stay in Brisbane
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