we were not allowed in the hotel
im not sure its a sheraton problem, however your hotel is the one left us on the street. we had a confirmed reservation from KAYAK and when we arrived at your hotel at 10:00 PM we were told no vacancies. there is not much to say, a complementary room would be nice.
It was ok.
There wasn't much included in this stay. The tv only offered basic cable, the WiFi wasn't free, and the jacuzzi was broken. But they had no problem putting a $250 hold on my card. Honestly it was OK but I don't think I'd stay here again. There are a lot hotels in this price range in the same area I'd stay at first.
No cable/movie options, no wifi, $250 hold, broken jacuzzi. Who doesn't offer wifi this day in age? I felt like they were gauging me for every dollar.
No free WiFi
I never been to a hotel where you have to pay for WiFi 4.95 for one hour smh
No microwave, no Refrigerator. I will NEVER go there again Aloft or the holiday inn is way better
Better Than Expected
We stayed three nights while visiting family in Brooklyn. We booked through a third party site on Kayak. In the past at other hotels, this leads to being treated as a second class citizen. This was not the case at the Sheraton. Everyone was very polite and friendly and met all how requests without hesitation. The room was good for the price in Brooklyn, very clean with nice, comfortable bedding.
Noisy family next door in the mornings but this was not the hotel's fault.
Kayak screwed me
It's a big city!, comfy bed and quiet stay... the staff was Excelent and professional... Clean rooms and hot shower... Overall a great stay!
The air had a problem getting it down to my preferred temp of 66... The elevator fobs were problematic as we had friends on the 23 floor and our card would only let us go to the floor above and below for "ice" and "vending"
Valet was horrible they hit my cat and would claim responsibility. Water pressure in room was very low
Very poor cleaning and parking
The staff in the reception area is corteous and helpful
The house cleaning services are awful! The parking folks are rude and absolutely unprofessional.
my relaxing. getaway
It was comfortable. The restaurant is an excellent touch because you don't have to venture out for food or cocktails.
The shower could be bigger but it's workable
The staff was great.. Went for an event at Barclays Center so location was close... Shopping was fun
Mold in grout of shower stall Rooftop pool "being repaired" so was out of service. My granddaughter was with me and was very disappointed
Downtown Brooklyn Hotel
Location is an asset. Linens especially the pillows were uncomfortable. Staff helpful . Shower overflows on bathroom floor.
Excellent service, comfortable bed and spotless bathroom and sheets. Very convenient to subway and restaurants.
Our stylish, full-service hotel is just one train stop from popular areas such as Soho, Little Italy, and Chinatown in downtown Manhattan.
Based on 3,994 reviews
Policies vary by room type and provider.