Pros: Vehicle was clean. Got an Expedition for price of minivan when they didn’t have the minivan we reserved. Gave $15 discount to offset poorer gas mileage of the Expedition vs minivan.
Cons: 1) Website let me reserve a minivan, including payment, but they didn’t actually have a minivan. We got an Expedition at minivan price, but it doesn’t have the storage capacity or gas mileage of a minivan.
2) Vehicle had 3/4 tank at start so we were told we only needed to have 3/4 tank when returning. The paperwork (which I should’ve verified) said it was a full tank at start so I had to return it with a full tank.
Juan, knocked it out of the park At the American Fork, Utah Location
Pros: Professional - Courteous - Knowledgeable -
Reserved a vehicle online and went down to store to confirm size, the vehicle we really needed was not available. However, the one we reserved would do, just not ideal for what we needed.
When we went to collect our reservation Juan mentioned that the vehicle we originally wanted came back early and was now available for time requested.
We switched out vehicles and were still in and out in less than 20 minutes.
Well Done Budget! for employing staff such as Juan.
Need a vehicle at a reasonable price from a professional company. Go see Juan at the American Fork Location is Budget.
Terrible Service - Dirty Vehicle
Cons: Arrived at the location to find the representative gone. Took 30+ minutes for him to return. When he finally came back, they didn't have the vehicle I requested. The car we settled on was filthy...looked like it hadn't been cleaned for weeks. Low tire pressure and they asked me to go fill up the tire at the local tire shop. Continued to leak throughout the weekend and was a huge inconvenience. Stopped multiple times with refill. The vehicle also needed the oil changed and ran quite rough.
They didn’t have a van for us
Cons: We got to the Budget office and they explained to us they had “overbooked” and didn’t have a minivan for us. They tried to give us a Ford Explorer, but as a family of 7 taking a 12 hr road trip that wasn’t going to work for us. We were out of luck and they didn’t do anything to try and fix the problem. Luckily we went to the Enterprise down the street and they were able to help us. It was a terrible experience and I’ll never use Budget it Kayak again.
Pros: They were fast and efficient!!!! No waiting and friendly!!!
Vehicle not available at rental site
Cons: Reserved 12 passenger van at an off-airport rental site. Called to verify since I reserved an hour before pickup but could not navigate the automated phone system but I did speak with a Budget central reservation person who said it should be available. Did not have the large van I had reserved. Substituted a 10 passenger van (only one available) that had not been cleaned and I talked them into renting it to me. I even had to drive another 40 miles to pick-up license plates for the vehicle.
We loved the van we rented for our trip but it was at a premium price. The reservation system should not have shown that a van was available.
Average experience
Pros: Staff was friendly, car was good and clean. Good value
Cons: Understaffed, long wait to pickup, early drop off box did not work.
Overall great experience
Pros: Car wasn't what I was expecting, but it was better, UPGRADE!
Cons: I had to go back and get my receipts because I needed to turn them in with the after hours checking. Then they mail them back to me? Strange.
Average
Pros: I received a brand new car! Check out guy was awesome and fast.
Cons: Car wasn't cleaned inside very good. Not a lot of cars to choose from, and my car was so new that it had no plates and the temp was expired?
Fast and Efficient
Pros: The pickup took minutes and the upgrade was fantastic!
Cons: Liked everything about this. In fact they were hoping the key box would be installed when I got back and it was. I was glad about that because I returned the card during a time they were closed.