Pros: The pickup took minutes and the upgrade was fantastic!
Cons: Liked everything about this. In fact they were hoping the key box would be installed when I got back and it was. I was glad about that because I returned the card during a time they were closed.
Aug 8 2016
Overall great experience
Pros: Car wasn't what I was expecting, but it was better, UPGRADE!
Cons: I had to go back and get my receipts because I needed to turn them in with the after hours checking. Then they mail them back to me? Strange.
Nov 22 2016
Pros: Staff was friendly, car was good and clean. Good value
Cons: Understaffed, long wait to pickup, early drop off box did not work.
Jan 6 2017
Vehicle not available at rental site
Cons: Reserved 12 passenger van at an off-airport rental site. Called to verify since I reserved an hour before pickup but could not navigate the automated phone system but I did speak with a Budget central reservation person who said it should be available. Did not have the large van I had reserved. Substituted a 10 passenger van (only one available) that had not been cleaned and I talked them into renting it to me. I even had to drive another 40 miles to pick-up license plates for the vehicle.
We loved the van we rented for our trip but it was at a premium price. The reservation system should not have shown that a van was available.