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Cleanliness is huge for me concerning hotels. I didn't blacklight anything, but everything I could see was satisfactory. The room was warm and the cooler didn't help much, but it wasn't unbearable.
I was there to spend a romantic night with my boyfriend and the staff there was inappropriately asking me about it. It made me embarassed and uncomfortable.
Near I -15 After a predicted light snow, they did not shovel, salt or plow. As a result I was unexpectedly seriously injured. No assistance or human kindness offered by hotel staff; I had to beg the clerk for directions to the nearest hospital. Seriously, not even " are you ok?" let alone an offer to call an ambulance or help me find medical care.
Apparently the rooms were recently renovated so it was very nice! It was very convenient to have a microwave & fridge. The bed was definitely comfortable!
Everything was pretty clean. The pillows and sheets were really comfortable, i really didn't want to leave the room. It was a great value staying here at the Sleep Inn.
From the time I made the reservation through final checkout everything was flawless. The staff was super friendly and the rooms were amazingly clean. Wish more places were like these guys. Definitely looking forward to our next stay with these folks.
The staff was friendly and knowledgeable about the area. The room was clean. The pool area was clean. The beds so comfortable. Breakfast area was cramped.
The room was so clean and comfy. Bed great. I thought it should have had a better "Star Rating". Only one ice machine on main floor but great taste. Breakfast area small for size of hotel. Hotel was new and room was clean, comfy, and spacious. Bathroom was good size. Refrigerator froze everything.
OK for travelling through. We paid the extra money compared to other hotel for the pool/spa. Pool/spa was closed. Front desk person was dealing with another upset customer who's room spa was not working. She gave the women a 20% off. I asked since the general pool and spa was closed could we get the same credit. She said yes, printed the rate which i noted the reduction. She said it would show up on my credit card as a reduction. A week later no credit. No i'm disputing through priceline to get the credit. What a bother.
Fabulous stay! Staff was excellent. Accommodations comfortable. Serene. Dinner at Tree Room was good. Nothing, truly. Two awesome hikes, a nice dinner and a restful sleep. Could not have been more pleased.
Staff was wonderful. They exceeded our expectations.
We requested a refrigerator in our room & the refrigerator was leaking so we were upgraded to a room with a kitchenette. Front desk, and bell hops were nice and helpful. Room service was delicious, convenient & quickly served. Pool and hot tub were fun for the kids. There was a long line to check in & only 1 person working the front desk.
The staff were courteous when presented with issues regarding our room. I also loved having the mini kitchen area in my room. The room seemed like it was an older section of the hotel. The refrigerator was dirty & had mold in it. However, the staff replaced it after I showed them a picture of it. There was a great view of the mountains but the window was so dirty it was disappointing. The pool was closed during our stay. I purposely book hotels with pools for the kids so this very frustrating.
nice, quiet, well maintained, good locaton n/a
Nice hotel for the price. Nice location for getting to several ski resorts.
It's was very clean and the staff was very nice. I was very please with the stay. There was no hairdryer in the room.
The rooms were spacious, clean, well designed and comfortable. Loved everything about the rooms. I would stay in the facility over and over again because of the rooms & facilities. The check-in process took me a half hour even though I had already booked online. The staff was disorganized and poorly trained with the check in procedure. They were dressed like they were part of the cleaning crew. Granted I checked in after 10pm. The breakfast is chaotic. The space where food is served is very small. Dishes were at the wrong end of the service area and so people were going every which way. Food was good. Flow is poorly planned.
we liked the location of the hotel and once we got a room things began to improve. when we checked in they assigned us a room that was occupied. our keys failed to work and it was not a good experience.
Good location, friendly staff. Limited parking in front
It was very neat, and breakfast was well organized. Had to request another room after fist night since, was near elevators making sounds loud enough to keep me awake. The second room was very good. Mechanical maintenance for squeaky doors needed throughout. They advertise if you are not satisfied you will not pay. I was not satisfied with the first room with all the noise, but refund was not offered. Will probably find another hotel next time.
Our room and the lobby was always clean. The breakfast was good with a variety to choose from. We will stay there on our next visit.
Had 2 bed queen suite that was handicap accessible as requested. Great free breakfast. Helpful and cheerful staff. Only drawback hotel getting external facelift with work on it lasting from 9-5 each day. As above
Our family of 5 fit easily into our hotel room. The beds were comfortable, and there was no fighting from my kids (because everyone got a bed). My kids loved the pool. Although it was quite small, it was big enough for them to play around and have fun. The bathroom was super clean. The shower even looked brand new or unused. The subway tile was sparkling white with no water marks or mildew. The breakfast bar was quite crowded, and I had to wait 20-30 minutes to make a waffle for my kids (there were only 2 waffle makers, and a long line of guests all wanting waffles). The staff did seem quite busy at replenishing the food as it was getting devoured as soon as they brought it out. It just didn't seem like they were set-up to accomidate that many guests on a busy Saturday morning. My only suggestions would be to add a few waffle makers, and more food on busy mornings.
The overall look of the hotel, lounge & rooms was very nice. The beds were comfortable. The rooms are quiet. The staff was friendly. Breakfast was tasty. I didn't like that we had to wait for more food to be cooked and tables to be wiped off before we sit and eat.
Nice rooms very clean but did not like not being able to take breakfast to our room!!
It was very convenient for the location. We loved the hot breakfast. Lots of options. The rooms were clean and decent. The pool was closed and under construction.
Location. Facility was for young families. no
Nothing! Everything! Our room was not vacuumed or mopped! The bathroom was moldy and the toilet paper was almost out with NO backup one!! Pool had a couple of towels! A huge shelf with TWO towels! Brought it up to a staff and nothing! The lobby had fancy modern furniture but our room was a different story! We stayed at the La Quinta in Logan the night before so we thought this one would be as good! It was NOT! Don't even get me started on the lobby restroom...filthy!!!
The motel was overall clean and the staff were very helpful. They aimed to please when requests were made. The breakfast bar was not replenished all the way to 9 am. The hot tub was also out of service, and the pool's heat was turned down a bit.
Reasonable price. Very friendly staff. Good location for where I needed to be in the morning. Bed was comfortable. Room was clean. It appears they are in the middle of a remodel, the rooms are not affected and there was no construction noise while I was there, but in the halls and stair wells you can tell the walls have been stripped of wall paper, but it wasnt dirty. Pillows were horrible, too hard or too soft and I'm usually not to picky about pillows. Even with the ac/heat off the unit would randomly kick on every hour or so to circulate the air, wouldnt have been bad if it didnt do it at full blast.
Convenient location Not well kept, back door was broken and stuck each time we tried to open it. The room needed repairs and repairs that had been done were never cleaned up, ie. still holes in the wall where the shower curtain was moved. Needs more staff 45 mins at breakfast and the eggs were only filled once. One staff member working front desk, kitchen and dining room.
Didn't like much Crusty carpet, sagging bed, moldy smell, horrible elevator, stained walls, chipped paint throughout the entire property.
The woman who was at the front desk, who I believe was related to the owner was so awful and rude. She did not make me feel welcome, she did not make me feel comfortable after my 10 hour drive, and she was not helpful in any way. Room was nice, and the view was nice, but it was all spoiled by her sour attitude
Clean, great accommodations. No, but wasn't there long enough to really notice anything that I didn't like.
The rooms were clean and the pool was warm and nice. The bed's weren't the most comfortable.
Great management.everyboby happy ready to help with anything we neede.thank you Hamptons you rock. Nope.
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The staff was amazing. They took an interest in all the guests. The rooms was beautiful and clean. The bed was very comfy. The hotel has easi access on and off hwy 15.
We really enjoyed the swimming pool. The breakfast was great! The staff was friendly and helpful. Overall, a great nights stay.
The bed was so comfortable I didn't want to get up. The breakfast was better than most of the hotels I have stayed at. Everything made it pleasent. No
Staff was friendly and helpful with our questions. complimentary breakfast was great.
clean room breakfast was terrible. Things tasted and smelled freezer burnt and old. Noise from elevator was almost enough that I wanted to get up and leave.
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We loved the wonderful breakfast, swimming pool, jacuzzi tub and cleanliness of our room! We were surprised by the poor quality of the bed. In a hotel like this we assumed the bed would be comfortable, but it was NOT! Lumpy, hard, uncomfortable. Everything else was just wonderful!
Very Clean, great room
The clerks registering guests were extremely personable and friendly. Made me feel right at home and went out of their way to see to my needs.
The simplicity and cleanliness of the Hotel. It was close to all ammenities and the city.
I reserved four rooms and asked that they all be close together for the family. Only 2 rooms were close at all. We also couldn't check in until after 4:30 pm because the rooms weren't clean yet. The hotel overbilled me for an extra night and refused to take off the extra charges. There are several other hotels around this one which I would recommend instead. At least they would be honest. The air conditioner also didn't work in one of the rooms.
The hotel was newly renovated and was gorgeous. Rooms were very clean and comfy. Would definitely stay again.
Location for my business trip. Hotel was old, clientele seemed sleazy. Facilities were worn and tired. Carpet in room was dirty, fixtures were well beyond need for replacement/upgrading. I was very uncomfortable with the other guests in the hotel. Low class clientele made visit uncomfortable.
They let us hang out in the pool and hot tub after hours and even brought us towels. The hotel was very dirty. There were leaves all over the first floor. Parts of the ceiling were open and just hanging. Our comforter was stained.
Great location. Clean and comfortable rooms and beds.
Nothing The staff, the customer service, everything that was promised wasn't delivered. I would never stay here again.
Nothing Room was dirty, tub was clogged and wouldn't drain during showers, clientele was very questionable. When we checked-in and drove around the side of the hotel to park, there was a large group having a bar-b-que in the parking lot, drinking beer and smoking. Not very inviting for our young family. Plus, the first room we checked into smelled like it had just been smoked in, which is ironic considering they have signs posted all over that the hotel is '100% smoke free.' Had to go back to the front desk and get another room. Then when we went to the pool area, there was a very questionable-looking couple having sex in the jacuzzi while their daughter swam in the pool by herself. Overall, horrible experience and we will never stay there again, regardless of the rates. Don't even bother with this place!
The price was good. The room was dirty dried food on table... hair in the bathroom. Door didn't open properly.
First is hard to find ( I did reservations on line) then finally I got there, they were having problems with their key system. So someone had to open the door for me then I wanted to go out with no keys yet so I had to get someone again to open the door for me. I'm at the room then I want to turn the heater on but didn't work so they came to check it out , basically they just come to the room to tell me what I already knew. I ask for an other room and their answer was the were booked out and the couldn't do anything else for me, it was a cold night. Also I notice that the sprinkler system was leaking water in to the room
Nothing, other than the hotel they transferred us too. No hot water available, dirty room, window that did not lock. There is a door where anyone could come in as they pleased! Unsecure place felt unsafe!!!
Loved the price for my stay.
Room was clean, beds comfortable, wifi worked well. All in all, a decent hotel for the price. The only issue I had was the desk chair was stuck on the lowest height which made it hard to work at the desk. The staff told me all of the chairs had this problem.
Upon arrival, we had to clean our own room... housekeeping never did.
Friendly front desk service willing to accommodate and help none
Keith at Getaroom was very helpful in getting me and my fiancé to a different hotel when Kayak completely and utterly messed up. The Ramada Draper had never heard of me, was fully booked, and never received my payment. The staff were rude and standoffish, and told me it was my fault. I called kayak and was passed on to Getaroom, which after around half an hour of inane marimba music on repeat, were able to put me in touch with one of their managers. While I was waiting in the lobby, another person came in who had also booked a room at the Ramada Draper with Kayak, and was also told their reservation, and their money, was no where to be found. The manager at Getaroom very kindly put me in a nearby hotel of a different franchise at no extra cost, which was absolutely fine, but the management of the entire situation was diabolical, and clearly far more than a single freak accident.
Friendly staff, Washer and Dryer access. breakfast was available although the bread was dry and the milk wasn't cold there were items in the mini fridge from previous occupants, shower head was crusty, and the whole place was muggy and stuffy for October...
It was clean and had a great location. I would hope to have a free hot breakfast with the price but that did not happen. The front desk was not too sure about the 3rd party payment and I was double billed at first but that was all workded out with a 30 minute phone call.
The rooms were nice and big. No complaints there! I hated that they didn't offer free breakfast. That should come with every Hotel stay!
We booked this hotel to swim with our family. After we checked in and paid the front desk informed us the pool was closed. That was the whole reason for booking our trip. Highly disappointing.
Excellent Staff...very helpful! Room clean up was spotty. We kept having to make requests such as trash not emptied, cleaning equipment left in the room, glasses and cups not cleared and replaced.
The breakfast was awesome! I've never had such a variety of foods to choose from at a hotel before. The hotel was clean and well maintained. The room we got had a king sized bed in it and I thought that our room would be bigger because of that but it was quite compact. the smallest hotel room I've ever been in.
Mid-century design, very friendly and helpful staff