Reviews for Budget in George Town
- All reviews 100%
Feb 26 2017
Pros: There was not much to like. I got a very dinged up and dirty Ford Focus with sunscreen all over the interior. More below...
Cons: Very dirty. Had dings and scrapes all over the body. It seemed like an old model. I reserved and paid for a premium vehicle and was given an older model Ford Fusion. It had sunscreen smeared all over the interior and looked like it hadn't been vacuumed or cleaned out in some time. The tires were also very bald and caused the wheels to spin freely when the road was wet, which is just plain dangerous. I would have requested an alternative at check out, but the office we were in was overwhelmed with customers. I felt bad for the employees that were there. After all this I'm not certain I'll use Budget again. There are plenty of alternatives.
Feb 13 2017
Cons: Car was outdated, no updates. Picking up was slow. Dropping off was very, very slow. Lots of marks and dents in car.
Feb 11 2017
More costly than expected
Pros: Brand new, clean vehicle. Friendly service.
Cons: Long wait to pickup the car (45-50 min). Cost 40% higher than the original online quote with fees and taxes. I took the original Allianz insurance and was Informed that this insurance would only reimburse me after the fact for any damage costs, rather than cover any costs up front.
Jan 25 2017
Worst experience ever.
Cons: While waiting online, three other customers came in with tickets from Grand Cayman Police for having unregistered vehicles. When I finely get to the counter the receptionist asks for my name and proceeds to advise me that my car was rented to someone else and that they will not be able to rent me a car. Meanwhile they had a parking lot full of cars. I was forced to walk into another rental agency a pay more money for not having reservation. I have never experienced anything like this...The other rental agency said it is common practice at Budget Grand Caymane. They rent you a car for a low price. If someone comes in and rents for more they will just give car away for more money and not honor reservation. Kayak should not reserve for Budget because they do not honor your reservations.