Reviews for Budget in Newport News
- All reviews 100%
May 30 2017
Pros: Staff were very friendly and helpful.
Cons: Car had been smoked in previously and still had a faint smoke smell
May 24 2017
A horrible experience
Pros: The car was great and super clean
Cons: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!
Mar 23 2017
Cons: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.
Jun 5 2016
Pros: Car was roomy, great on gas
Cons: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it