Reviews for Hertz in Newport News
- All reviews 100%
Aug 23 2017
Cons: Due to a delay in service on Amtrack I wasn't able to pick up the car on the day scheduled, they gave my car away, then I had to buy there insurance from Hertz which I payed for additional insurane from Alliance
Jul 13 2017
Had a reservation but there were no vehicles available
Cons: I booked the reservation online and was told my a Hertz rep that I'd be able to arrive early and get my car WITHOUT cancelling/changing my initial reservation in advance of arriving. When I got there, they had no record of me asking to pick up my car 90 minutes earlier as I had requested via phone call so I had to wait 90 minutes for my original reservation time. At that time, they didn't have a car for me even though I had already paid and reserved a car for that time. I ended up walking to Enterprise to get a last minute car from them at a higher price and after wasting 2 hours of my time.
Jul 10 2017
Appreciated the wait
Pros: Representative stayed past closing to accommodate late flight arrival. Very much appreciated.
Jul 4 2017
No issues at all
Pros: The price was outstanding