Reviews for Hertz in Newport News
- All reviews 100%
Feb 24 2017
Cons: Deception to charge more than total quoted on reservation to my bankcard.
Jan 25 2017
Not Airport Pick-up
Pros: The gentleman at the office was very friendly and helpful. I felt confident I was getting the best deal available to me. In fact, it was a bit less than the rate I'd been guaranteed. Similarly, the drop-off process was quick and simple. The Ford Fiesta was a nice car, even if not all the features were activated, and it used very little gas.
Cons: I was shocked when I went to the Hertz desk at the Newport News airport and was told my reservation was for an off-site office. If I got my car at the airport, I'd have to pay $100 more. Further, there was no shuttle between the two offices so I had to take a taxi ($10 flat rate).
Jan 10 2017
Check vehicle first.
Pros: Decent comfortable ride. Good gas mileage (economy car, so it should be). Drop off/pickup went smoothly.
Cons: Car wasn't cleaned very well prior to use. Nothing major but crumbs on floor and some sand in seats. Half a tank of gas. Low tire pressure (was noted at pickup) due to weather but coupled with balding tires makes for a scary ride in a small car if you hit any wind or rain. Make sure you check car before you drive off and make sure it will be sufficient for your travels.
Jan 2 2017
My Hertz Experience
Pros: It was fast, affordable and the staff was kind in answering questions.
Cons: I was unaware that there was a $200 deposit included. The computers were down at the time which made it a little bit more difficult.