Reviews for Budget in Ogden
- All reviews 100%
Jul 25 2017
Could be better
Pros: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.
Cons: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.
Jun 20 2017
Poor customer service
Cons: I needed to modify my rental (or try to) due to a change in work schedule. I was hoping to change it just by a couple of hours. I tried for 30 minutes to get through to Budget and was given the runaround. I called the local office and the phone call was forwarded to a call center. When I spoke with someone at the call center I was told to call the local office, which I just did. I tried that twice and Budget put me on hold and then hung up on me. This had nothing to do with Kayak. I will never rent again with Budget.
May 8 2017
Becky the Customer service person from hell!
Pros: I liked everything about your rental company except my experience with Becky at my pickup location.
Cons: BECKY!!!! SHE IS THE WORST CUSTOM SERVICE PERSON I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER!!!! I WOULD NEVER RENT A CAR FROM THIS LOCATION AGAIN! EVEN IF THE RENTAL WAS FREE! THIS BECKY PERSON HAS NO BUSINESS DEALING WITH THE PUBLIC!!!!!!
Nov 29 2016
Pros: We had a brand new car!!!
Cons: The lady that helped us get set up was not very accommodating.