Budget Car Rentals in Ogden from $36/day

5.2 Okay

Full-size

Jul 25 2017

Could be better

Pros: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.

Cons: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.

2.0 Poor

Intermediate

Jun 20 2017

Poor customer service

Cons: I needed to modify my rental (or try to) due to a change in work schedule. I was hoping to change it just by a couple of hours. I tried for 30 minutes to get through to Budget and was given the runaround. I called the local office and the phone call was forwarded to a call center. When I spoke with someone at the call center I was told to call the local office, which I just did. I tried that twice and Budget put me on hold and then hung up on me. This had nothing to do with Kayak. I will never rent again with Budget.

2.0 Poor

Minivan

May 8 2017

Becky the Customer service person from hell!

Pros: I liked everything about your rental company except my experience with Becky at my pickup location.

Cons: BECKY!!!! SHE IS THE WORST CUSTOM SERVICE PERSON I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER!!!! I WOULD NEVER RENT A CAR FROM THIS LOCATION AGAIN! EVEN IF THE RENTAL WAS FREE! THIS BECKY PERSON HAS NO BUSINESS DEALING WITH THE PUBLIC!!!!!!

10.0 Excellent

Standard

Nov 29 2016

Pros: We had a brand new car!!!

Cons: The lady that helped us get set up was not very accommodating.

10.0 Excellent

SUV

Nov 24 2016

Best car rental place..

Pros: The staff were friendly. The price was perfect and the car was perfect. Overall my experience was perfect. Better than Enterprise. Enterprise recommend them..

Cons: I liked everything.

4.8 Okay

Compact

Oct 5 2016

Pros: Price was reasonable.

Cons: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.

2.8 Mediocre

Economy

Aug 29 2016

Cars were filthy. First one I received reeked like

Pros: That they didn't fight exchanging cars. They should have offered upgrade after refusing 2nd dirty car.

Cons: Cars were filthy. The car I kept for the longest time, I actually took through the car wash and vacuumed and wiped out. They were not that friendly. I bought insurance through the Kayak website and Budget said they don't accept it. What's the point???

7.6 Good

Full-size

Aug 23 2016

First car stunk!

Pros: Replacement car was excellent. No hassles, great car Check in was great

Cons: First car stunk of smoke and was not clean. Customer service call center was ridiculous. Could not think outside of box, did not have correct information, spoke very poor English

10.0 Excellent

Compact

Aug 6 2016

Excellent Service

Pros: I really felt that the people at budget emphasized excellent customer service. They were quick, courteous and well priced. I rented 2 times in a 10 day period and both times had a nearly new vehicle (the first car had only 136 miles on it!). I will defiantly use Budget again in the future.

6.0 Okay

SUV

Jun 18 2016

Dodge Durango

Pros: Rental was comfortable with good ground clearance.

Cons: Control panel too awkward and too many steps to do a simple function. Car was dirty from prior user. Too expensive.

8.4 Excellent

Van

Jun 2 2016

Why can't

Pros: Great value for the cost. We enjoyed the automatic windshield wipers and the sound system.

Cons: It seems it is virtually impossible to get a real person on the phone for customer service. Although we rented this Ford Van for a camping trip, it seems Budget makes it impossible to remove the rear seats for camping equipment. This made it difficult to load and unload. According to the manual it should be possible to remove the rear seats, but Budget seems to put the Kaibosch on this.

10.0 Excellent

Standard

Nov 17 2015

Pros: Great rate. Easy pick up and drop off.

7.2 Good

Standard

Oct 27 2015

Pros: The vehicle was roomy and the pickup and return were both very quick.

Cons: The vehicle was dirty inside and out when we picked it up. Also it was very difficult to reach someone in this office by phone! I always had to leave a message in another office and have them call me back.

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