Pros: Nothing. I show up and they have nothing. I reserved a car. There was no car. THEN WHY DID YOU TAKE THE RESERVATION??? The guy behind the counter couldn't care less, laughed and just said "Yeah I don't know why they let you make a reservation because I don't have any cars."
Cons: The only way this place could improve is if they shut down and declared bankruptcy.
I wouldn't book with budget again.
Cons: Rental car wasn't available at scheduled time. Had to drive to 2nd location to pickup vehicle. 2nd location was understaffed. Phone systems are terrible - all route to Atlanta. Mentioned all of this to an employee and the employee agreed with me, and they said sorry about our company.
Pros: Great, excellent car. Nice staff. Very easy pickup and drop off.
Pros: The car was great and the guy was friendly.
Cons: A little concerned they weren’t sure they were going to have a car for me when I got there even though I had a reservation. But everything turned out well.
Lack of staffing
Cons: There was no one to receive the car at 9pm on a Thursday. I had to leave keys in a box and wait for an email receipt....
Drop off nightmare
Pros: Nothing, absolutely nothing.
Cons: The drop off service at a local Franchisee in Olathe, KS, was extremely poor, agent was rude, and very very unproffessional.
Cons: The reserved vehicle was unavailable at the appointed time. No other options were offered or available. I left without a vehicle.
Pros: Car was nice. Most of the Staff was friendly overall.
Cons: Pick-up and return were frustrating. Arrived the evening before I wanted to pick up to get more info. I did arrive 5 min before they closed, not realizing what time they closed. The guy working was nice but told me not to bother trying to rent because they were out of cars and to check back after 3pm Friday. I told him Kayak was showing cars avail and I needed to p/u at noon. He said the systems don't sync so could be cars tomorrow but no guarantees until after airport returns were made. I asked if I cld reserve with a debit card but pay cash, asked if anything else needed besides copy of ins and discussed return options. The next day when I arrived (same guy) I was told that since I was using a debit card, I needed copy of a utility bill without a past due on it??? Had no time to go home to get one, so had my dad use his CC to reserve but then I had to pay an extra $9/day for that privilege! The guy totally lied about our conversations from the day before, most likely because his manager was standing there and tried to argue about what he had/had not said. They had me trapped as I had no time to go elsewhere. Once the manager went outside, the guy apologized for miscommunicating & tried to help but it still cost us extra. When we returned the vehicle and tried to pay cash (we are Girl Scouts), they had no cash and could not make change so I tried my debit card but my bank was having issues. Once I called the bank & was told they could run it again, I was told their system wont allow them to run a card twice so I had to drive to the bank, get cash, and drive back.
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- 25% of our users found rental cars from Budget in Olathe for $44 or less
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