Reviews for Budget in Orem
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Jun 12 2017
Arrive on time
Pros: We were up graded to an awesome 2017 Ford Flex. It was wonderful!
Cons: The manager at the location stated that if you don't arrive on time for your vehicle pick up, they will just give your reservation away to the next costumer. We were lucky that they weren't busy, but it made me angry that the company would just disregard a reservation that I made two months in advance and reconfirmed a week before pick up. If your reservation says to pick the car up at Noon, they mean Noon, not later.
Dec 3 2016
Cons: What kayak said budget would charge me they ended up charging me 5x that amount. Terrible experience, never renting from budget again.
Nov 19 2016
Renting a new Ford Edge
Pros: The car was great. It was comfortable and performed well. The car was new so all was clean with no smoking or other problems.
Cons: The car lacked a simple manual to help you determine how everything worked. I have a Prius so I knew how to work the car but someone who does not have that experience will be at a loss and it could be dangerous. There was a manual in the car but it was the worst written manual I have ever used. We were stopped in the dark and rain at a highway gas station trying to find answers as to why our car had almost run out of gas when we had just filled it up It took me 1 hour to go through the manual and not be able to find out how things worked. Roadside service was useless and basically told us to keep driving. We were going into a wilderness area so we were reluctant to push our luck. No one at checkout had taken the time to go over basics. This is Ford's problem--they should take a cue from Toyota and have easy to read summaries of the major features of the car and diagrams which show where the items are.
Jul 6 2016
Cons: Location closed at 1pm making my 2pm irrelevant. No one called to inform me that they were closing early. Budgets customer care did not care to correct the problem.