Reviews for Budget in Saint George
- All reviews 100%
Mar 20 2017
Cons: When we arrived at St George Airport we had reservation for 3 Vans and you had Zero Vans for us. The girls at counter said they only had 2 vans so 4 people in our party went to Enterprise. We then were told that we would have to call an Uber driver to take us to the St George office to pick up the other 2 vans and drive back to airport to pick up the 8 people in our party that were still waiting at Airport. We were also told that the Vans would be discounted for our time ( that didn't happen but you did credit us for the Uber expense ). We spent about 2 1/2 Hrs at airport trying to get though this situation not a pleasant experience. These reservations were made well in advance and this should not have happened.
Jan 3 2017
Bait & Switch
Pros: Reserved a full size car for $268 for 5 days. When I showed up they had absolutely no cars and offered me a eight passenger van for $450. I got totally ripped off!
Cons: Reserved a full size car for $268 for 5 days. When I showed up they had absolutely no cars and offered me a eight passenger van for $450. I got totally ripped off!
Dec 30 2016
Cons: When we picked the car up the pregnant sales woman was less then helpful. The car was very dirty inside, there was a light saying oil change. The car just felt like it needed attention and regular maintenance.
Aug 22 2016
I reserved an SUV
Cons: I reserved an SUV online. When I arrived, I was given a mini van and told that there were no SUVs on site, but that I should come back to the airport in the morning if I wanted to trade out the mini van for an SUV, because several cars were being returned at midnight. At 20 minutes each way to and from the airport, I decided to call first thing in the morning just to make sure. After 45 frustrating minutes, no one could help me - I was told I needed to talk to someone at the counter, yet the call center could not connect me to the counter, and the 'local' phone numbers listed online and on my contract all patched me through to the call center. There was no way to call the local counter directly. I had to rearrange my work schedule to drive back out to the airport, only to be told on arrival that there were no SUVs available. I asked for the manager's phone number, called and spoke to a woman who made no apology whatsoever and was unable to assist me. Additionally, the mini van they gave me was dirty, with trash on the floor, and it was completely out of windshield washer fluid with the warning light on. The online reservation service for Budget/Avis did not deliver what was promised. My company and I will not be renting from you again.