Reviews for Budget in Saint George
- All reviews 100%
Jun 29 2017
Very Accomodating but Limited Selection and Expensive Insurance
Pros: This location didn't have the SUV I requested, so they upgraded me temporarily to a 10 passenger van and then gave me a pick-up truck ( which was still an upgrade. ) as soon as they had one available. Overall, they were quite easy to work with at the store and a much better experience than I had at one of their local competitors in town a week prior. The truck I got was brand new, with less than 500 miles on it, and was immaculately clean. The van was also fairly clean, albeit it had a bit of sand on the floor, which I'd expect for the Utah desert.
Cons: I don't know if they were just going through an unusually busy June with the National Park nearby or what, but it seemed like they only had 1 or 2 of each type of vehicle on the lot so it was pretty much impossible for them to have everything the online site said they had. Also, while Budget is usually pretty economical to rent from, if you have to use a debit card or your card is declined ( mine was declined because of my bank's traveler's protections.), their corporate policy requires you pay for the rental insurance, regardless of whether or not you have your own, which almost doubles the per day cost of the rental.
Mar 20 2017
Cons: When we arrived at St George Airport we had reservation for 3 Vans and you had Zero Vans for us. The girls at counter said they only had 2 vans so 4 people in our party went to Enterprise. We then were told that we would have to call an Uber driver to take us to the St George office to pick up the other 2 vans and drive back to airport to pick up the 8 people in our party that were still waiting at Airport. We were also told that the Vans would be discounted for our time ( that didn't happen but you did credit us for the Uber expense ). We spent about 2 1/2 Hrs at airport trying to get though this situation not a pleasant experience. These reservations were made well in advance and this should not have happened.
Jan 3 2017
Bait & Switch
Pros: Reserved a full size car for $268 for 5 days. When I showed up they had absolutely no cars and offered me a eight passenger van for $450. I got totally ripped off!
Cons: Reserved a full size car for $268 for 5 days. When I showed up they had absolutely no cars and offered me a eight passenger van for $450. I got totally ripped off!
Dec 30 2016
Cons: When we picked the car up the pregnant sales woman was less then helpful. The car was very dirty inside, there was a light saying oil change. The car just felt like it needed attention and regular maintenance.