Burlington Hotels

This hotel is so well maintained and spotlessly clean. Even though it's not a 5 star hotel it's large enough that it's well staffed all the time. Even when we had our "do not disturb" sign out in the morning our room was quickly cleaned when we were out in the afternoon. We were in town to visit our son and hotel staff were very helpful in accommodating our 2 young (age 3 & 6) granddaughters when they came to stay with us a couple of nights. Also the hotel was full of HS Soccer teams in town for a tourney and the hotel strictly enforced "quiet hours". I was very pleased with that! Also loved that the coffee maker is a Keurig. They don't furnish many pods and they were not my favorite brand, but there's a grocery very close to the hotel so we bought a box of our favorite brand and also a small carton of half and half and kept it in the fridge. We really liked having a fridge and a microwave in the room. We have special diet needs so we actually made our own breakfast in the room. Was fun to make popcorn for the kiddos and watch a movie with them before bedtime too! The hotel is so close to shopping! Burlington Mall is very nice.

The indoor pool is large which is good but the maintenance staff does not understand that it's an INDOOR pool! When maintaining an outdoor pool the wind and sun deplete chemicals, therefore a lesser quantity of chemicals are needed indoors. Some people may believe that more chemicals = safer sanitation, but that's not true. I've been responsible for maintaining a pool and too much is just too much. Even with an outdoor pool if there is too much chlorine in the water you use large fans to lower the concentration (yes- wind, even from fans, removes chemicals from the water). The water was cloudy (it should be clear if chemicals are used appropriately) and also foamy which means too much fungi control chemical was used, which is very unfealthy. I bought goggles to protect my granddaughter's eyes, but they still had an itchy rash from the water, probably from the fungicide which not really needed very often indoors since direct sun is what causes fungi in a pool. An over chlorinated pool is not dangerous to your health, just unpleasant, but when the water is foamy and cloudy, that's very bad. I really wanted to prop all the doors open and set up some fans!

Our room at this property had a serious ventilation problem which they acknowledged but made no effort to mitigate. The heavy odor of cooking bacon woke us each morning at 5am and did not immediately dissipate rather lingered in the room and hallways. The odor was strong and very offensive.

fully equipped for small family trip

We booked a big two-bedroom suite and overall it is a great experience. Everyone loves it and we enjoyed everything about the hotel.

No

Location is nice. Right off the highway and close to upscale mall.

Need more selections in the longe. Didn't seem to care about upgrading elites.

Liked the room. Breakfast was very nice. Staff very friendly & accomodating. Convenient to hospital and loved the shuttle.

Asked for a robe & extra blankets as my husband had surgery the day before & was cold. Staff brought them, but they were both so raggedy & torn that I almost hated using them. Seriously they need to be brought to the local shelter for dogs. Time to replace or don't offer them.

Nothing good to say. Don't stay here.

Myself and two other coworkers all walked into rooms that had not been clean. The staff was non-existent much of the time. The bed was so bad that I had back and neck pains within an hour of laying down. Noise isolation is non-existent as well.

Location - but I saw many other hotels in that area and wished I booked one of those.

Hated everything about this extended stay: bedsheets were dirty- towels smelled weird- mold in bathroom corners- carpet had many stains- drawers were dirty with food crumbs and stains- a/c would shut down after 76 degrees- TV had very few channels- no ice machine- free wifi was a joke- the receptionist talked like a automated telemachine- and if you need new towels you have to bring down the old ones to the reception. I will never stay at ESA ever again.

The staff was very friendly. The room was big and well kept.

The property is in need of some TLC or attention. I have stayed with Sonesta before but would not stay again if this was first experience with them. Bathroom had hair on the edge of tub and in the corner of bathroom - not reassuring that room was clean. The door to the bathroom didn't close all the way because the door frame was warped. Some very strong fragrance - perhaps room deodorized was so overbearing you could taste it. Dirty knives in the silverware drawer. Front desk didn't ask how the stay was or I might have shared this with them. Very disappointing stay

The bed was terrible and maid service was only once a week, I had to take my dirty towels to the front desk and turn them in for clean ones. We were there for 3 nights and never saw a maid or anyone cleaning , the place also smelled like cigarette smoke yet it was a none smoking motel.

When I saw this gorgeous room I called the desk thinking I got a room that cost more than I paid!

I had high hopes for a great breakfast, but the food was typical manufactured steam tray food.

It was a very comfortable, relatively inexpensive place to get away for a weekend with the kids. The pool is very nice, and the breakfast buffet is excellent. It is better situated for locations north of Boston than for city visitors, but quite close to the Burlington Mall stores, restaurants, and movies. Certainly quiet and a good value!

They charged unwanted things for me . And no compline try break breakfast

Comfortable and clean

Needs a snack bar in addition to main restaurant . Something for quick bagel, muffin, donut in morning

Clean and professional; nicely appointed room; breakfast was fine. Pleasant and helpful staff. Good value for the money.

No

stuff was helpful,if you missed anything at home (for shaving / shower etc) you can get it at the desk.

It was my first stay at an Extended Stay. I liked the room layout, furniture, and the extended stay kitchen. I would look to stay again.

The breakfast was disappointing. It could be a little more robust. Hot food is not necessary, but dry cereal and, maybe, toast and fruit would be nice. The packaged products were poor quality.

convience

Very limited kitchen utensils and dishes, No paper towels or any thing to clean up after cooking. One thing of dish powder, but if you use a dish, you must wait for dishwasher to finish to make side dish. This is cheap. I could have stayed at a marriot residence in almost same price with lots of everything

balcony walks in bad shape

It was cheap and near where we conducted business.

The staff was very lazy and the hotel itself is falling apart.

Did they move The Plaza in NYC to Woburn, MA???

location

food

location and a safe area friendly staff , luxury hotel

The bed was very comfortable and the robes were a little wild but very nice. Room was clean.

Decor was a little over the top in the rooms themselves but the common areas were very nice.

Location is very good, just off the highway.

The outdoor pool was dirty.

Room it's very clean and the pool

The back stairway do you need pay attention it's smell bad (pp)

The pool water was a pretty blue

This place is old, run down, and needs to be bombed and start over. Room was filthy, carpet disgusting, bed saggy, Internet spotty, TV limited, walls thin, and everything thing smelled like your older cousin's garage apartment back in the 70's. My room looked nothing like the photos on-line. Front desk worker was surly at best.

Beds were good, lounge downstairs was nice, good breakfast, nice outdoor sitting area with gas fire ledge.

Having to tip toe around the entry, lobby, and elevator area while a rather large crew of guys used somewhat loud equipment to clean & scrub floors. Had to be careful getting around because floors were wet from entry all way to elevators.

Great hotel for visiting Boston. Breakfast was great. Staff was very attentive. Pizza Boy (nearby) has excellent pizza and you can walk to it.

The location.

They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.

Convenient location. Clean room. Very helpful and pleasant staff.

It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.

Everything was modern looking and a great location

Too pricy for a thursday night

Great staff Goog location Goodl value

Everything

Clean and wicked friendly staff.

No

Great location, right off the highway with lots of restaurants and a price you can't beat.

Pool was nit a pool but rather a large hot tub.

Diana was very helpful!

Traffic, not much the staff could do about that.

They had a free shuttle to the airport which was great since I was alone and didn't have a car. My flight got cancelled and so I just needed a place to stay until my flight in the morning. The drivers were super nice.

The receptionist was not very informative. I couldnt get into my room with the key, and she had forgotten to tell me i had to pull the handle up. They didnt have an elevator so I had to keep going up and down the stairs with my heavy bag to get this figured out. She had written the code to the wifi on my room key, but never told me, so I had lots of trouble getting on to the wifi. The walls are so thin and I could hear every little thing, including people walking down the halls and opening and closing their doors at all hours of the night.

I enjoyed the suite styled rooms over your typical hotel room. Very spacious and clean.

The pool was a little dingy and there's only elevators on one side so if you're room is on the side of the parking lot you have to walk all the way to the other side, take the elevator and walk all the way back. Not the worst thing in the world except when you have heavy bags.

Fantastic staff, very friendly atmosphere, guests all very happy.

Pool chairs should be available to sit on from the opposite side of the powered handicap access chair. You cannot see young children in the shallow area from the lounge chairs closest to the door. some chairs along the windows would be very helpful for parents who need to see how their child is doing in the pool.

Convenient location

Very antiquated but in good shape

The building was old but well maintained and clean.

The room we had on the top floor had a broken air conditioning unit, so it was an uncomfortable nights sleep

staff was friendly and helpful

we should have been told AHEAD OF TIME about the construction! trouble finding registration, no room to maneuver in the parking area, crowded on the first floor.

Room was ok

Horrible stay. Loud construction at 8am. Fire alarm went off. Ppl having sex very loud in room next door. Hallways were dirty.

Friendly staff, clean and extremely comfortable room. This isn't the first time I've stayed here and certainly won't be my last!

Nothing. Smooth sailing all around.

- when I checked out, I settled by a mean of payment different from the credit card used for reservation; I've had a problemon my credit card(double debit); the problem was solved by the intetvention of Booking - suggestion for who travels in group: the hotel, that is located at 18 km from the town, provides a shuttle that takes you to rhe train station in Woburn (it takes 20 mn by ttrain to go to town); bur, as the retutn train ti ket costs $12 per person, it' s betterto take the car and park iit near the Noeth Station

Friendly staff, comfortable room, great rate, great location (very close to downtown Boston). It was my second stay there, and it won't be the last, since I drive down to Boston every year to catch a baseball game.

The air conditioning device was a bit loud.

Although the pool is really small, but its really good to relax and for children,

there are nothing nearby the hotel. Especially, I can not even buy something to eat at the night.

Nice area. Right next to a great ice cream shop.

The room had a weird smell. The closet had a piece of ceiling missing exposing it to the attic. Could not use wi-fi or cell phone in the room.

Convenient location.

Toilet backed up. Managment provided plunger.

We checked in, headed up to our room, and found a party going on in it. Upon reporting that to the front desk, they were completely confounded. They found another room (supposedly larger than the first) and gave us drink coupons for the inconvenience. No problem. The room was small. 6" between the end of the bed and the desk. But otherwise ok. So we headed down to the bar and ordered two dry martinis a tiny bit dirty. They were out of Stoli so the bartender gave us a premium Stoli. The drinks came back with so much olive brine that they were green. Not drinkable, so we decided to head out for dinner. Upon leaving the coupons we were told that they didn't apply to premium drinks. We suggested paying the difference (for undrinkable cocktails) and the bartender got an attitude and said "just forget it". Finally, upon leaving the next morning, the smallish elevator stopped on the next floor down and the housecleaner got on with her cart, a big garbage bag stuffed with laundry, and a huge gray garbage can on wheels. We were crammed into the back corner of the elevator with our bags. How strange!

I loved the modern interior design and how friendly and helpful the staff was. My wife and I stayed at the Boxer for two nights for our mini-moon. We told the front desk staff that it was our honeymoon, and then about ten minutes later, a piece of red velvet cake and a bottle of champagne arrived at our door, completely on the house. We were very impressed.

My only complaint is that the rooms in the pictures from the website looked bigger than our actual room.

Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!

Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price.

Breakfast starts at 7:30.

just sleep and eat

poor manu at breakfast

Helpful staff

Location. Very far out of town with extremely poor transport links to city centre. This was not the impression I got from website!

Friendliness of all staff

Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims

Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.