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We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
Location Furniture a bit dated
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Comfortable and quiet.Good amenities Enjoyed our stay
Location. View. Rooms No complementary breakfast
It was close to the centre of Cairns but not so close that it was noisy Nothing
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
very nice room and hotel, in a quiet place but very close of town center. Very good hotel to spend 1 or 2 days in cairns to prepare the way to the north queensland
Central location, a walk to everywhere, great pool for kids , free internet really cool. Good breakfasts. Room was musty on arrival, but we were offered to change.
Breakfast good and service also good, friendly staff Bathroom filthy, and ants everywhere. After mentioning it to the cleaning staff and at the reception desk nothing changed, the bathroom wasnt taken care of at all.
I loved the bed, very comfortable. I also liked the private balcony over the pool lagoon. The Internet was very slow and the scrollers on the mouse didn't work.
Relaxing, service was good, friendly and happy staff Breakfast. There was not a lot of service or care, it appeared that no one was in charge and everything was self service. No cups, spoons or side plates.
It was just ok. It was kind of expensive for money value. Holiday Inn located next block was cheaper and nicer.
The only good words i can say about this hotel is that it was close to the Reef Terminal where we caught our ferry out to the reef the following morning. On arrival i asked if they still did cheap movie tickets for locals (people who live in Cairns) and they said yes so i paid $20 cash for 2 tickets so i could take my daughter, visiting from interstate, to the movies that afternoon, we didnt go but on checking out this hotel said i never paid and wanted another $20 for them which i refused to pay, in the end i gave them the movie tickets back. I could tell that they didnt believe that i had already paid, they asked me for a receipt for the tickets but i was never given one. So seeing as i live in Cairns and i have a lot of interstate visitors the Novotel Cairns Oasis Resort, will never see me back there, any of my local friends there and definately none of my interstate visitors staying ther
Appearance and layout of the hotel reception areas. Room well designed and comftable Layout of the buffet area of resturant could be better designed, confusing and cramped
for us it was very central to everywhere we went.
Good location, close to shops and esplanade area. The room was nicely refurbished, but the bathroom was still old (but clean and tidy). The pool area looked good but it was raining so we didn't get to use it. Free wifi in the lobby and free internet in the room (with a cable from reception) but in-room was not working at th time so we went to the lobby. Slight mixup with payment (i thought booking.com was taking payment, but apparently they didn't and the hotel wanted the payment). Also, we arrived early and they kindly looked after our bags and said they would call our mobile when the room was ready, but they didn't call us.
Self contained with cooking facilities and implements, sea view but it has to be paid for I did not like to pay an additional $40 for my daughter to sleep on the sofa bed. The felt room was pricy for this time. The fact that I got tinea from the spa bath having a shower did not help.
The location of the hotel is very good. Rooms were very clean. Price was fair (maybe a bit expensive but still ok) /
We booked the executive room - with the description "with panoramic Esplanade & water views" given on booking.com we expected to be facing the waterfront the esplanade is located at. However, the water view was restricted to see part of the harbour/marina and was majorly obscured by the Hilton and the Reef Hotel (Casino). The staff wasn't helpful at all - they argued that the Hilton is "kind of new there" and that they would have to change the description they gave booking.
Location bery handy to everything Retsaurant staff laked friendliness & personality. No smiles. Your cleaning or domestic staff where very friendly.
Location was very central to all shopping areas in Cairns.
clean and quiet
I was there less than 24 hours. I did have reason to make some enquiries with the reception staff and they were very polite and helpful. No
Ver nice hotel, location very good breakfast quite expensive
Location Breakfast is boring without any change.
all the staff were very nice and helpfull the first room was a bit noise but the staff kindly allocate me in another room
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
location! low water presure when taking shower.
I appreciated that I was given an upgrade free of charge and I found the staff to be excellent, the room very clean and the position of Hides allows easy access to other points of interest.
Quietness, breakfast arrangements, cleanliness Not much help (Except for one younger receptionist, Bobby?) when requesting information and details about the shuttle bus to the airport. Just told get a taxi
The staff are phenomenal, they were the friendliest hotel staff I have ever dealt with. I am looking at going back next year and I will definitely stay there again. I loved that there were so many amenities within walking distance of the hotel and that the staff recommended some awesome tours. The swimming pool was nice to swim in and the lagoon was only 2 1/2 blocks away...the perfect place to spend the afternoon after a hard mornings touring or shopping... We were there for 13 nights, so the cleaning of the rooms was minimal. Garbage removal and clean towels every day, clean bedding every 3 days, but If we wanted the floors swept we had to do it ourselves.
checking out time!!
Staff are always great, no matter the request. Nil
Courtesy and friendliness of staff
The Hides Hotel is an old building with all the comfort of a well managed hotel. The continental breakfast (included in the room price!) is on the wonderful terrace with a look to the green plants of the place before.
Very quick and easy check in aswell as check out. Friendly staff. Cheap. No Carparks available. Didn't realise I had to book one.
Great location, nice staff and big rooms. Room rates can be too high
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
The view and the location in the central CBD. Rooms were too small.
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
All round excellent experience. Well done Pullman!
Receptionist is very good and helpfull. They tried to help quest while checking-in and out. Hotel has a small fitness and equipment.
It was in a good position,and the staff were friendly I thought that the prices of food and drink were too high.eg Breakfast @ $30 odd is way over the top.As a result of this,we never drank or ate at the hotel facilities-you could get a lot more business with reasonable prices.
Exceptionally friendly and helpful staff. Comfortable suite with good balcony view. Easy walking distance to major attractions, the seafrontand good restaurants and shops.Upgrade to suite at reasonable cost
Nice and friendly staff, even the most basic rooms feature a whirlpool and are huge. Room was advertised on booking.com as having a Sauna and did not.
comfort of hotel room especially the lighting, the bed, the bath and the shower
The huge comfortable bed
The room was excellent and the staff were very friendly. The sauna was out of order
Location, views, comfort. I should have realised but the photo's of the rooms is nothing that you receive. I was disappointed when I got to my room compared to the photo's and I think i paid premium rate for a medium class room.
Good location, close to conference centre, staff helpful, rooms clean, pool available No
Efficiency - from the managers to the housekeeping staff. Provision of 2 TV sets is a great idea. The beds provided were rather worn out. They tend to sink in the middle, can be quite uncomfortable due to the lack of support
The reception staff were very friendly and helpful, and the hotel is very convenient to a local supermarket, shopping, restaurants and proximity to the waterfront esplanade. Night-time noise from nearby clubs and bars, even from a quieter room at the back of the hotel.
Very central location, free parking, friendly staff with tour booking facilities
helpful staff Apartment cleanliness. Need to pay attention
Very helpful and friendly staff, beautiful, spacious, quiet apartments in the centre of town, with everything you need including a washer/dryer - very handy when travelling! Would highly recommend to everyone.
The staff were amazing! Willing to help arrange tours and answer any questions about the city.
Spacious, self catering apartment accommodation. Centrally located in town and close to restaurants and sea front. Good value for money.
everything...hot air ballooning at sunrise, whitewater rafting in the afternoon...bunjy jumping and snorkeling the reef...fun filled action packed trip. It was great ant the staff was extremely awesome!!!
Self contained, central location
The room and the beds are quite big and comfortable. Meanwhile, the staff is quite helpful too. Hotel is located at the central of the city. Easy to get there. I think the cleanliness of the bathroom room is not good enough because it looks a bit dark and not well decorated. Meanwhile, there is a strong bad smell of my room and I think this is caused by the high hu midity and the wet carpet tiles on the floor. The homogeneous tiles outside the bathroom and the carpet tiles are always get water out during my stayed. Therefore, very bad smell occupied at all time and it made me not to sleep and live well.
central location, friendly staff smelly aircon; swimming pool could not be used because of renovations, which we only discovered once we arrived
The staff were so pleasant and willing to offer places to visit.
None...expencive,no good service I want to stay a hotel.But I feel as backpacker.
The television and the channels available. The showers were very good and the location of the hotel was handy for what we needed to do. The staff on the reception desk were not very good.They didnt know where Barlow Park was they didnt know the hours of the chinese restaurant and neither did they bother to find out. They seemed very inexperienced for such a big hotel.
I had 2 people coming to town , I asked for a two bedroom room and got a single bedroom with 2 beds , which meant the aoth rep had to also book a room - great for rydes -bad for me, had a been told that there was no double rooms I would have made other arrangments. The unfornate thing is the eccess has to come out of my wages...... Re" above...i was in town to present products to the group at rydes which your food and bev national manager had asked us to do , and the f&b manager in this hotel couldnt even reply to my call for an appointment and I was staying there......the room was very comforable
Beds v comfortable. Parking was free. There was mould on the lamps and the bathroom floor was a bit dirty. Was really disappointed that Foxsport 3 was advertised in the in room info but was not available.
They put two single beds together as a queen size bed and I paid for a deluxe room. Was not happy at all!
Nothing On arrival the hotel staff were very unhelpful and on arriving in our room we found it to be filthy with hairs around the room, cobwebs, dust, dirty windows, blood stained curtains and lip stick on the mirror. We requested to be moved and our next room was much the same. This hotel does not deserve the rating it has and we were very disappointed!
The apartment design made sense, it was like being in a proper house, very well thought out. The bathroom needs work. The overhead shower splashed all over the place and the bathroom was therefore always wet. Best to convert to a handheld shower or simply install shower curtains.
Location near shopping, train station, buses, entertainment, swimming and restruants, friendly staff, clean and layout of unit, quiet, will recomend to my family and friends.
Perfect position, close to shops, parks, beach, railway station and to the hire car office!
Nice pool area, subject to the comment below. There are only two umbrellas on the entire pool deck which is a problem given the climate
Hotel delivers what it promises on its website. Palatial, well maintained, well serviced, well everything. Fantastic pool (and service at the pool). Nice rooms, excellent mattresses (you'll want to buy one after sleeping on one!), good views. I wish I could stay longer there :)
The pool was fantastic and the gym facility were great. Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.
Spacious rooms The fee for having internet access is outrageous (29$/day); also, breakfast is not exactly cheap (25$).
Well priced , clean, friendly staff appropriate for my needs although only a quick visit. Checking out was a little slow.
The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher). Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".
Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable. tNothing negative.
The location of the hotel was good, close to the sea and the marina but also close to the center and all shops, restaurants and activities. There was no pool bar open/available.
Great location, very beautiful rooms and bathrooms. Good management department who are very prompt.
Location was excellent, good helpful staff, good quality room & furnishings Did not like having to pay extra for Internet use.
I liked the hostel also the swimming pool
I'm afraid that you made a mistake on payment.
have bathroom in my room, free dinner, club next/affiliated to the hostel, possibility to organize tours at reception Hotel staff at reception is arrogant and always insufficient to any request
The location and fecilities The smell in the room n
the staff were nice and friendly on arrival Had booked this hotel for 4 nights but only stayed one.I didnot like the one night stay at this hotel as i was bitten alive by midgee bugs
The location was great, it was quiet an i liked the size of the bathroom, and also the option of breakfast
close to shops and dinning needs more car parking
its so different than the pics showing on booking.com. good location. room is small and facilities are old.
The room was always clean and comfortable. Air conditioning systems were effective and it was good you could pre-set the temperature. Given that I had no dishwashing detergent, I would have liked to get clean glasses/mugs after they'd been used, particularly as there seemed to be a few brown ants around. Also, more sanitary bags to replace the ones being used.
The continental breakfasts no easy chairs in the room for relaxing and viewing television in the evenings after a long tiring day sight seeing
No weekend restaurant
The localization and the cost benefit. Refrigerator and toilette were too noisy, we had problems to sleep.
A good sized, clean room with excellent facilities. The shower was also above average. No complaints.