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Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
The pool was fantastic and the gym facility were great. Our entry cards kept failing - which meant plenty of trips to reception to get it sorted which was a bit of a pain - especially when we had to wait in line. Also - for the price of the rooms, they could update the television sets - they were a bit old and crappy.
Great location, very beautiful rooms and bathrooms. Good management department who are very prompt.
Hotel delivers what it promises on its website. Palatial, well maintained, well serviced, well everything. Fantastic pool (and service at the pool). Nice rooms, excellent mattresses (you'll want to buy one after sleeping on one!), good views. I wish I could stay longer there :)
The location of the hotel was good, close to the sea and the marina but also close to the center and all shops, restaurants and activities. There was no pool bar open/available.
The lobby is gorgeous. There is elegant moulding throughout the rooms. Pool appeared large. Room service (spaghetti) serving was small but very delicious (and quick and they called back with a correction to a statement about their menu). I was able to check in early. Location is fantastic. They're next door to shops, grocery store, bar, and casino (including "The Dome"- indoor rainforest), and they're a small block away from the marina (where the reef boats take off from) and fantastic dining (the Pier area). This hotel is a good compromise for still having a nearly high-end experience but saving some money. By U.S. standards it would probably achieve a 3.5 star rating (Aussie ones run higher). Ac was off (set too high to be on) when I entered the room, so it smelled (I spent 1/2 an hour looking for signs of mold, but didn't see anything that suspicious). Eyelash on pillow, massive build up of soap scum/residue on ledge in shower/bathtub, tables unclean (sticky,food,marks), bathroom floor a bit sticky (but had had a good seemingly recent waxing, so it was very bright/pretty). The room overall was clean just not "that clean".
Location was excellent, good helpful staff, good quality room & furnishings Did not like having to pay extra for Internet use.
Nice pool area, subject to the comment below. There are only two umbrellas on the entire pool deck which is a problem given the climate
Welcoming staff; comfortable and quiet room as per our request. Very pleasant ambience. This was our second stay and the improvement over the first visit in both physical facilities and staff friendliness was considerable. tNothing negative.
Well priced , clean, friendly staff appropriate for my needs although only a quick visit. Checking out was a little slow.
Spacious rooms The fee for having internet access is outrageous (29$/day); also, breakfast is not exactly cheap (25$).
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
Location Furniture a bit dated
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
Location. View. Rooms No complementary breakfast
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
It was close to the centre of Cairns but not so close that it was noisy Nothing
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
Comfortable and quiet.Good amenities Enjoyed our stay
We enjoyed our stay at the Holiday Inn. I would certainly return there if we come again to Cairns We have no complaints
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
Fantastic location. Outdoor area between rooms a bit run down.
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.
Excellent service!!!! The hotel was absolutely beautiful, the excursion specialist was amazing ( she knew her stuff), the restaurant inside the hotel was delicious, and the location was perfect!!! This was our favorite hotel in Australia!!!! :)
All round excellent experience. Well done Pullman!
Exceptionally friendly and helpful staff. Comfortable suite with good balcony view. Easy walking distance to major attractions, the seafrontand good restaurants and shops.Upgrade to suite at reasonable cost
Nice and friendly staff, even the most basic rooms feature a whirlpool and are huge. Room was advertised on booking.com as having a Sauna and did not.
It was in a good position,and the staff were friendly I thought that the prices of food and drink were too high.eg Breakfast @ $30 odd is way over the top.As a result of this,we never drank or ate at the hotel facilities-you could get a lot more business with reasonable prices.
comfort of hotel room especially the lighting, the bed, the bath and the shower
The huge comfortable bed
Good location, close to conference centre, staff helpful, rooms clean, pool available No
The room was excellent and the staff were very friendly. The sauna was out of order
Location, views, comfort. I should have realised but the photo's of the rooms is nothing that you receive. I was disappointed when I got to my room compared to the photo's and I think i paid premium rate for a medium class room.
Receptionist is very good and helpfull. They tried to help quest while checking-in and out. Hotel has a small fitness and equipment.
The upgrade to the refurbished room The pool set up was very average
I liked the welcome , helpful and friendly staff and the ambience I did not like that the bath tub in our room had a small chip on the rim.Maybe the maintenance staff were unaware of the damage.. It was a jarring note in otherwise comfortable and lovely accommodation
Friendly and helpful staf, well appointed room with very comfortable bedf
excellent location with good room facilities and view. the restaurants are also reasonably priced and considerable quality.
Location. Friendly front desk staff.
The location was good and the staff were polite and helpful. The bathrooms are getting old and the roomservice was unable to supply a bottle of french chanpagne, when ordered
Staff were great. Room was satisfactory. Location great.
I enjoyed my stay at the Cairns Hilton. I found it comfortable and the service was very good.
A thoroughly good hotel - perfect location, brilliant staff and an exceptional breakfast! The pool is the largest I have seen in a hotel. We had caught a fish on a charter boat and the chef cooked it for us, with a delicious soup and salad accompanying it.
Location was very central to all shopping areas in Cairns.
clean and quiet
Ver nice hotel, location very good breakfast quite expensive
all the staff were very nice and helpfull the first room was a bit noise but the staff kindly allocate me in another room
Location bery handy to everything Retsaurant staff laked friendliness & personality. No smiles. Your cleaning or domestic staff where very friendly.
Location was perfect. They were happy to let us leave luggage when we checked out to go diving for 4 days as we were returning after.
Location Breakfast is boring without any change.
We booked the executive room - with the description "with panoramic Esplanade & water views" given on booking.com we expected to be facing the waterfront the esplanade is located at. However, the water view was restricted to see part of the harbour/marina and was majorly obscured by the Hilton and the Reef Hotel (Casino). The staff wasn't helpful at all - they argued that the Hilton is "kind of new there" and that they would have to change the description they gave booking.
I was there less than 24 hours. I did have reason to make some enquiries with the reception staff and they were very polite and helpful. No
The location of the hotel is very good. Rooms were very clean. Price was fair (maybe a bit expensive but still ok) /
Self contained with cooking facilities and implements, sea view but it has to be paid for I did not like to pay an additional $40 for my daughter to sleep on the sofa bed. The felt room was pricy for this time. The fact that I got tinea from the spa bath having a shower did not help.
Very good breakfast. Polite, helpful and happy staff. Inconsiderate noisy guests during the night, Insufficient off road parking spots for guests.
The Shower. We do not like the echoing bang of the neighbour's doors at night. We can't get a descent sleep with the loud bangings. The corridors were like caves and echo loud with any little noises by others. The non-sound absorbent doors do not help.
Close to airport, beach front and shopping predinct. Comfortable accomodation at a good price. Friendly and helpful staff. Pleasant surroundings.
Clean and friendly location a bit iffy lots of undesirables hang around the local park (opposite) evening
Location close to city features clean and large rooms very helpful staff They don't have an elevator so request a 1st floor room if you have problems with stairs.e They have a breakfast but not a full restaurant. Consider having breakfast included with your booking.
Location Basic small room. Noisy air conditioner
The staff were excellent, the facilities were simple but clean and tidy. The price was very good for the service we recieved.
our room was very tidy when we asked for it to be cleaned, staff always said good morning or afternoon, felt relaxed it was fine
as above - friendly and helpful. Clean! Had a bath
access to and from rooms easy after hours pillows were hard maybe because of ware and tare and beds uncomfortable
I enjoyed swimming in the pool very much. The rooms have a good size and we had a nice quiet one off the street. The breakfast was good too, especially the fresh fruit every morning. The staff could have been a little bit friendlier.
Great location, nice staff and big rooms. Room rates can be too high
I had more valued experience at Mantra Esplanade than I expected from impression I had from looking at your website.
The staff at the Mantra Esplanade really go above and beyond and the hotel is really a steal at the price we paid. Please do note that you'll probably have to buy your own internet!
For what I paid (obviously the price can vary), it was great - Perfect location, right on the Explanade Updated room (simple, comfortable, but updated) Balcony in the room with a view of the Esplanade This was fine with me, but there is no daily maid service. Must stay a week to get in complimentary
Rooms are large. Beds are comfortable. During a weekend stay (Fridays, Saturdays, Sundays) there is a lot of noise from outdoors music groups playing at a hotel next door, in the afternoons and evenings, which made it impossible to relax in the room at either of these times.
The location was great, room was clean, comfortable bed shower stall needs work-water gets everywhere
The view and the location in the central CBD. Rooms were too small.
Good location, close to city and waterfront.
The friendliness of the staff, Dundees restaurant was excellent the service was excellent, the room staff were excellent, we will certainly stay again. We walked everywhere. It is a top spot.
comtemporary, convenient location, right at the pier. walking distance to the center of the town, restaurant. nice view and comfortable with the bay view room
Great location, nice facilities Internet expensive, no wireless
Modern, spacious & comfortable. Great view, great location, close to lots of great restaurants in the heart of Cairns. Everything was great, except for restaurant directly downstairs takes an eternity to bring out meals, shame because the menu was quite good! :(
Location The view on the marina -
The 2 bedroom apartment was spacious & clean. Hotel front desk staff were friendly & efficient. Our stay wasn't long enough!!
We had a view of the harbour. It felt like we were in Europe. It was a great location. We had to ask the cleaning staff to wash our dirty dishes and to clean the room more thouroughly and earlier in the day.
A funky contemporary hotel, in a good location, with very helpful staff. Good health and fitness faciities. Very modern, spacious, clean and well kitted out rooms.
I liked the privacy nothing
We had a beautiful room with a beautiful harbour view. The staff was very friendly and helpfull.
my partner and myself liked the closeness to the shopping precint the staff was very friendly.
Close to our venue. Being charged $100 from our bank account but not being told this was going to happen. We just thought we were having a credit card imprint taken.
Central location, quiet inside, nice balcony, near lots of facilities.
for us it was very central to everywhere we went.
Good location, close to shops and esplanade area. The room was nicely refurbished, but the bathroom was still old (but clean and tidy). The pool area looked good but it was raining so we didn't get to use it. Free wifi in the lobby and free internet in the room (with a cable from reception) but in-room was not working at th time so we went to the lobby. Slight mixup with payment (i thought booking.com was taking payment, but apparently they didn't and the hotel wanted the payment). Also, we arrived early and they kindly looked after our bags and said they would call our mobile when the room was ready, but they didn't call us.
Appearance and layout of the hotel reception areas. Room well designed and comftable Layout of the buffet area of resturant could be better designed, confusing and cramped
I loved the bed, very comfortable. I also liked the private balcony over the pool lagoon. The Internet was very slow and the scrollers on the mouse didn't work.
Relaxing, service was good, friendly and happy staff Breakfast. There was not a lot of service or care, it appeared that no one was in charge and everything was self service. No cups, spoons or side plates.
very nice room and hotel, in a quiet place but very close of town center. Very good hotel to spend 1 or 2 days in cairns to prepare the way to the north queensland
Central location, a walk to everywhere, great pool for kids , free internet really cool. Good breakfasts. Room was musty on arrival, but we were offered to change.
It was just ok. It was kind of expensive for money value. Holiday Inn located next block was cheaper and nicer.
Breakfast good and service also good, friendly staff Bathroom filthy, and ants everywhere. After mentioning it to the cleaning staff and at the reception desk nothing changed, the bathroom wasnt taken care of at all.
The only good words i can say about this hotel is that it was close to the Reef Terminal where we caught our ferry out to the reef the following morning. On arrival i asked if they still did cheap movie tickets for locals (people who live in Cairns) and they said yes so i paid $20 cash for 2 tickets so i could take my daughter, visiting from interstate, to the movies that afternoon, we didnt go but on checking out this hotel said i never paid and wanted another $20 for them which i refused to pay, in the end i gave them the movie tickets back. I could tell that they didnt believe that i had already paid, they asked me for a receipt for the tickets but i was never given one. So seeing as i live in Cairns and i have a lot of interstate visitors the Novotel Cairns Oasis Resort, will never see me back there, any of my local friends there and definately none of my interstate visitors staying ther
I liked the fact that it was close to the marina and cbd It was inpersonal, the staff were unfriendly and disinterested and the bed was atrocious.
Apartment accomodation. Location in the city Road works out the front. 2 doors to enter the room. Would have been good if we had children in the adjacent room. Have not ssen reviews on the website
The staff were helpful, a convenient location, well maintained property, a practical alternative for families.
central location. Reasonable rate. air conditioning was at 16 and couldn't be adjusted by the remote. Usually prefer accommodation that provides breakfast but that was available nearby.
Spaciousness Decor getting "tired"
The staff were all curtious and friendly and did every thing within their power to address our little quarms and fixing the door lock and the dish washer as soon as they could The stuffiness in the corridors and lifts at Park Regis City Quays but it did not exsist in the Piermont where we ended up staying
Cairns is a beautiful place, no complaint with room. The pool wasn't heated
The shower had no hot water. The sink did, but not the shower. Also, I had a late arrival and no one notified me of how to get the keys. Fortunately someone else came along and showed me.
Easy to access, close to everything while being quiet and most of all very clean.
Peace and quiet.
good location and spacious apartment the staff is not very helpful and the room was not cleaned well. also, the fire alarm may not be installed properly as you have to sign a document to pay 900AUD if you set off the alarm. however, it could already set off by just cooking or using the toaster which seemed very bizar to us .
Good location and self contained facilities Room was very dirty, hair in bed carpets not vaccumed, walls dirty and bathroom was not properly cleaned - after speaking with reception staff we were moved to a nicer room and found out that cleaning is done by a contracted company.Expected much better for the price
It was close to all facilities that we needed, reasonably priced and great friendly staff
Air conditin could not be adjusted
The pleasant attitude of staff on check-in and especially the room upgrade because of my frequent stays. The new broadband plug on the wall in room 511 is nowwhere near the table or desk and is most inconvenient to use in its current location. I am using it now to send this as I am in the same room on my next stay. Disappointed there was no Hotel Courtesy bus for me and my six workmates to travel to the airport.
Location and good value for money.
Close to town, comfortable, clean, balcony, value for money No, loved that it was a non smoking hotel
The friendliness and helpfulness of the reception staff. The fact that you stepped out of the door and within a few yards you were on the board walk with fine estuary and sea views. Generally, I and my friends thought the hotel and its facilities were excellent, however the continental breakfast was a little basic eg croissants would have been good instead of rather boring sliced bread.
Friendly staff, great meals, close to the city and sea and parks with a lovely walking track along the shore line. Could not connect my laptop to the local broadband.
The swimming pool Cost of the Net
Very approachable staff, they did everything they could to help. Big rooms. Very comfortable. I stayed in a family room and the bathroom was far from family sized!
A very good hotel for someone who wants value for money. It's on the esplanade within walking distance of a whole range of very good restaurants, though that's not to say the hotel restaurant is also very good. Very helpful staff who arranged several trips. In all a little gem. Can't think of any bad points
The apartment design made sense, it was like being in a proper house, very well thought out. The bathroom needs work. The overhead shower splashed all over the place and the bathroom was therefore always wet. Best to convert to a handheld shower or simply install shower curtains.
Perfect position, close to shops, parks, beach, railway station and to the hire car office!
Location near shopping, train station, buses, entertainment, swimming and restruants, friendly staff, clean and layout of unit, quiet, will recomend to my family and friends.