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Staff were very friendly and professional. Doors were squeaky. Done with children screaming phase, needing quiet place to sleep. Also pillows were rock hard.
I like that I have stayed there consistently almost monthly over two years and it is so familiar for both me and my family. I don't like that consistently they don't uphold their word. This time, for example, in spite of their comparatively high summer rate, even into Mid-September, my having called the hotel to request my same room as always, when I arrived, the only way they could accommodate me in a courtyard room was in a handicapped room, which, frankly, was definitely subpar to our usual room: the bathroom was smaller and more uncomfortable. Staff rarely goes above and beyond to help.
Discount for school families, able to change arrival date on short notice, very comfortable beds, Lack of email confirmation, fine print about 48 hour cancellation, rather than advertised 24 hour. Central reservations could not make changes, had to wait for front desk to open to make changes, Reservation # different from Best Western central reservations #, could NOT use online system to make changes, or find reservation Shower curtain poor quality, water everywhere. Soap, shampoo, coffee maker also poor grade. Highway noise, A/C noise not welcome
All of the vending machines were broken and not functioning properly as well as the ice machine on our floor. I was not able to get a bottle of water to save my life. The building is very dated and the hallways are squeaky. The walls are very thin so you can hear everything going on in all rooms especially when walking down hall.
hotel was in walking distance to food and only 20 min away from the beach Room was very dark and outdated it smelled musty. We had a patio but it was shared with another room who was outside smoking often so there wasn't much privacy.
Much better prices than staying in Santa Barbara and Carpinteria is a cute, authentic, old time beach town. Everything is walkable from this location.
The restaurant was excellent for our breakfast. The location was perfect for the wedding we attended. All staff including waitress and maid service was excellent! Needs more comfortable pillows. Carpet or something in room smelled badly needs cleaned and deodorized. The inn was full or I would have said something while we were there. We needed to be at a wedding that weekend.
Good hotel. Nice rooms. Like the courtyard
Architecture is really nice Pillows were not comfortable
There was no hot water in the sink. Shower had some warm water. Had to take a really quick shower.
It was clean and comfy and the location was alright. Everything's was fine.
The only problem was the bad communication between bookings.com and Holiday Inn Express. The reservation sent by bookings.com to the hotel did not match the dates that I had reserved. Fortunately the guy at the front desk gave me a room even if the reservation he received from bookings.com was incorrect.
It was clean and easy to get to Westmont College, the reason we were in the area. sort of thin wall between us and next door and the big fight then make up session that went on at 6 am!
free parking, free internet we were waked up in the middle of the night by a false fire alarm
good beds and pillows, very quiet. a little over priced.
we lost an earring in sink and staff was very helpful
Rooms were clean, free hot/continental breakfast was a nice plus, location is good for santa barbara/wine country travellers
I very much liked the sofa couch microwave and refrigerator.
The room: very clean, well equipped, very comfortable bed, very quiet despite facing the 101 (windows must be of excellent quality!). Pool looks nice (we did not use it), pretty noisy though since it is on the 101 side. The breakfast: not enticing at all, even the bread tasted bad... Unless you like oversweetened sticky pastries, already made omelets and miniature beef patties waiting in a plastic cupboard, you'd better skip the breakfast and find a better one elsewhere in Carpinteria or Santa Barbara (easy!). Cafeteria atmosphere does not match the standing of the room at all.
It was a comfortable and clean room with an excellent breakfast.
Phil is a very nice man. 6am Sunday morning , the room door is opened by someone violently and the dead bolt stopped them. As I bound out of bed to proctect my wife I am transformed into a lion protecting its lady against a Trump son with a rifle trying to cut my tail off. I fling the door open with a rage looking for someone to fight. No one there. Fall back asleep, 7 am.. phone rings RING/RIiiIiinG. I pick up the phone. No one there. !!! 8 am, the maid enters to clean the room, boom, dead bolt saves the day again. We are tired. I check out and let the desk man know what happened. He was nice and promised to have management call me. I am still waiting for the call. I feel like we are just throw away items like so many trump supporters grabbed in the puśśy. We won't be staying there again. Phil was very nice though.
It was quite. It was way overpriced.
location, parking plastic flooring in thne bedroom
I was impressed by the updated design in the interior. Fun! All the basic amenities were there, with a pool to boot. This is an outstanding value. There was quite a bit of noise leakage from the walkway outside our door. The room key had to be reset a few times. The coffee came in styrofoam cups (but hey, it was free!)
I have had to stay for an extended period of time. I am a newly discharged (honorably) army vet with ptsd alongside many other issues. The staff has been so amazing both to me in general, and understanding the challenges I may face. While being apart from my family, the staff and facility has provided me with a temporary place of solice.
We booked a room through Booking.com via KAYAK . There was no opportunity on the site to specify a non-smoking room. It never occurred to me while I was making the reservation that I would need to specify. The clerk said we should have reserved through the Motel 6 site. As they were full except for one non-smoking room, we had to choose whether to stay in a tobacco permeated room or cancel our reservation & find another place to stay. The clerk let us into the room to help us decide if we could tolerate it. When we decided we had to find another hotel, they cancelled our reservation without any problems. This is not a critique of Motel 6. I am very disappointed that Booking.com and/or KAYAK didn't allow me to choose a non-smoking room in advance or at least redirect me to the Motel 6 reservation site where I could have selected a non-smoking room.
The location was decent, on the main setup and near the beaches. Broken ice makers, hot stuffy rooms, beds were as hard as a rock. Rooms were attempted to be updated, Ikea style- but much was broken and flimsy. Bare bones, for $100+/nt. I expect more.
Free parking close to accommodation, Motel easy to find, several nearby restaurants, free coffee in reception area
Great surprise when we arrived very late there!!! very welcoming staff and there's a pool!! And in the morning whoa the beach is at 1 minute walking!!! nothing to say
The hardwood floors in the rooms were very nice, as was having the towels in little cubbies.
Basic hotel, nothing fancy. Personel was not very friendly. Carpinteria is a nice town with good restaurants. Room was very basic, rooms looked steril.
Bed mattress was extremely firm...a quick continental breakfast would be nice for over $100/nt.
Fabulous, right on the beach
The pool and the view are amazing! We spent most of our time outside, and so we really enjoyed our stay! We also had dinner at Shoals Island Grill which was great! The rooms could use a bit of a make-over.
The location was unbeatable! The price was affordable. Love the free breakfast! The rooms are outdated. There's no A/C which is necessary even with the ocean breeze. The beds, pillows and mattresses are very uncomfortable. A mattress topper would solve this problem and new linens. Our bed didn't have a fitted sheet.
I didn't like anything. The internet priced it $20. more than the sign hanging outside the motel. The bed smelled like pee or butt...a mixture of it. We left after being there for only a couple hours...drove back home 3 hours away with no sleep because the smell was disgusting. The television had really bad quality picture and sound.
Price for the area
It was close to the event I was attending. No amenities, no coffee, no fridge, had to ask for blankets, not much for the money.
Easy check-in and check-out. Modern facilities and décor. Missing basic amenities such as a blow dryer, iron, shampoo/conditioner, mini fridge, etc. that motels typically offer. Would have been nice to at least have a blow dryer.
Very modern and clean. Accessible and an easy 15 minute drive to downtown SB. The faucet in the bathroom was a bit wobbly but everything else was just fine. Good bang for your buck!
Everything but proximity to the highway
Just about everything.. From the hotel.. To the view to the food.. Will definitely stay here again. No
Breakfast was great and I am not generally a breakfast person.
The personal touches and the wine and appetizers
I loved this hotel so much. I read bad reviews that it was too close to the fwy, but it didn't bother me not one bit. It was perfect! Don't listen to the bad reviews! Best customer service! Breakfast was delicious and FREE!
It was very clean and the breakfast was outstanding. Yes the spa was terrible! The two masseuse's we had were very unprofessional. Not only did they not drape properly, but they also crossed lines that a professional would never do. They charge Bacara prices without there level of service. I will never be b
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This hotel understands that it's the little things that make a difference. From the room decor to the fresh mixed berries with the daily continental breakfast, the hotel felt like a quaint B&B. The hotel staff was very pleasant and accommodating. Not the hotel's fault, but the ocean view was obstructed by freeway bush overgrowth. The city/county should allow hotels to remove natural view obstructions at the hotel's expense. I wasn't crazy about the train blowing it's horn at 3am and 7am either.
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The owner was very friendly and the room was clean It was very "country" which is a very specific asthetic. My mom would have liked it but it wasn't my taste at all. There also wasn't A/C and it did seem rather expensive to me for what it was.
Bed was huge n comfortable. Bed frame was too much carving n we keep knocking our legs every time we pass through.