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2 locations in Chadron Airport
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Reviews
2.0 Poor
Anonymous, Jul 2024
Intermediate SUV
10.0 Wonderful
Anonymous, Feb 2024
Compact
10.0 Wonderful
Anonymous, Jan 2022
8.0 Very good
Joseph, Nov 2021
2.0 Poor
Anthony, Apr 2021
Pros:
Quick check in and check out.Cons:
I returned the car a day early but I was still charged for that day.4.0 Mediocre
Kayleen, Apr 2021
Pros:
The ease of pick up.Cons:
I rented a car two weeks ago to see my elderly mother in the hospital. A week later I had to return for her funeral as she passed away. The price of the rental was three times higher than it was when I rented from them the week before. The car was also dirty, and was definitely not cleaned to COVID standards. I had arrived late at night, so I did not have time to see the inside of the car until the next morning. I called the Hertz 1-800 number and they told me it was a Hertz Licensee Rental location and I would have to call the local number. I called and they told me the rates had gone up in the last week (almost 60%!?). Hertz also said they did not have a bereavement policy. On the call, I told the employee about the car being dirty and he said they would check into it. I never received a call back from Hertz. When I returned the car on April 17 two employees were behind the counter. They told me the same thing about the price increase, and when I told them about the interior of the car being dirty they both said "oh I know who that was". Evidently, there had been several complaints recently regarding the cleanliness of their cars, and all the complaints had been cleaned by the same employee. I continued my check out and left to catch my flight home. I would like to thank the two employees who checked me out as they both told me their condolences. They were also helpful in making notes in the computer regarding my complaint. I do realize there was nothing they could do, as neither was the owner.2 locations in Chadron Airport
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8.0 Very good
Anonymous, Oct 2020
Pros:
The staff was friendly and helpful.Cons:
We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.10.0 Wonderful
Kent, Oct 2020
Pros:
The agent who rented us the vehicle was outstandingCons:
Nothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise9.2 Wonderful
Anonymous, Aug 2020
Cons:
Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order10.0 Wonderful
Tracie, Jul 2020
Pros:
The staff at both the pick-up & drop-off points were very nice, courteous & professional.5.2 Fair
Thomas, May 2020
Pros:
The pick-up staff was really friendly.Cons:
I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.7.6 Good
Anonymous, May 2020
Pros:
Staff was nice. Put up was not organized, but car was clean and ready.Cons:
Picked enterprise because of Riverwalk location. Day before pickup, I called to confirm, and found out car was at a location that was a $13 Uber from our hotel. Added at least another $26 to rental cost.One location in Chadron Airport
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1.9 Poor
Robert, Jul 2021
10.0 Wonderful
Glenn, May 2020
Cons:
The whole experience far exceeded my expectations ....From pick-up to drop-off9.2 Wonderful
Thomas, Oct 2019
Pros:
Staff very helpful and friendly.Cons:
Price could have been lower.One location in Chadron Airport
One location in Chadron Airport
One location in Chadron Airport
One location in Chadron Airport
Locations in Chadron Airport
250023 Airport Road
+1 308 635 5555
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One location in Chadron Airport
Locations in Chadron Airport
4550 Terminal Rd, Rapid City, , USA South Dakota
+1 914 368 0091
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