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Rapid City Airport car rental reviews and directory
9.2 Excellent (51 reviews)
1 location in Rapid City Airport
Locations in Rapid City Airport
4550 Terminal Rd+1 833 445 1502
07:00 - 23:30
07:00 - 23:30
07:00 - 23:30
07:00 - 23:30
07:00 - 23:30
08:00 - 23:30
08:00 - 23:30
10.0 ExcellentJul 29 2022
10.0 ExcellentJul 28 2022
Rio was so professional and extremely helpful. She was very busy but took time with each client. Easy experience.
10.0 ExcellentJul 21 2022
hard for handicapped to get from rental lot to desk inside
10.0 ExcellentJul 16 2021
The inside windshield should have been cleaned. Otherwise great value, great quality & great service.
10.0 ExcellentJun 7 2021
Drop off & pick up were very easy. Staff was friendly. Was able to find a small SUV to accommodate our party.Reservation was for a large 4 door sedan. We were assigned a 2 door car. I explained to the staff member we were a party of 5 and I reserved a 4 door car. He was quickly able to find us a small SUV. It was still tight but certainly better than the 2 door car.
8.0 ExcellentOct 20 2020
The staff was friendly and helpful.We had paid for Sirrius radio but it was not available in our car. Enterprise was quick to credit us back the cost quickly upon having it reported to them.
10.0 ExcellentOct 5 2020
The agent who rented us the vehicle was outstandingNothing really. Got a tire pressure warning on way back to airport, but had nothing to do with Enterprise
9.2 ExcellentAug 29 2020
Pick up time was a little slow ... several callers who called AFTER I walked in office were handled while I waited instead of putting them on hold and taking care of me in proper order
10.0 ExcellentJul 19 2020
The staff at both the pick-up & drop-off points were very nice, courteous & professional.
5.2 OkayMay 27 2020
The pick-up staff was really friendly.I feel like we were set up to pay more for this rental from the start. I clearly marked we would only need it for one day, but by the time we got to the drop-off location, it was closed until the following Tuesday (2 extra days). I could not find any information on how to drop off the car to meet up deadline, and when I called Enterprise, they weren't open. Also, the pick up agent was trying to claim we caused hail damage, but I didn't drive through or have any hail during when I had the car. Thank god I didn't drop it off without someone there, because who knows what else they would've tried to pull on us. Now, I've been charged for 3 days & the damage to the car I didn't do. And I will likely never rent from this company again.
No complaints. The vehicle had all the amenities, room and comfort. I am 4’10” and I am able to drive it. Thanks for an excellent vehicle.
10.0 ExcellentAug 9 2021
The girl at the desk was very friendly and helpful
10.0 ExcellentJul 19 2021
My flight was running two hours behind and would arrive after alamo’s scheduled closing time When I notified them they assured me that they would be there and would have my car ready. And they did! Thanks alamo
9.6 ExcellentOct 12 2020
all around good deal!Nissan Rogues are not the most comfortable ride, but not bad overall.
9.2 ExcellentJul 26 2020
The airport was difficult to find where to drop off. Had to park and go inside to ask questions.
9.6 ExcellentDec 9 2019
speed at check inBetter tires to navigate through the snow
8.4 ExcellentSep 29 2019
the pick up and drop off was very easy
9.2 ExcellentAug 20 2019
Car was not clean
5.2 OkayJun 26 2019
Staff was good, truck was notTruck was well used and could have been cleaner inside. Inside had an odor to it. Alamo must have acquired this truck used and put it into service. I had a new Ford four door pickup rented from Hertz the week before and it was great. I thought I was getting a better deal with Alamo on the trip.
The Hertz agent was professional and accommodating.
10.0 ExcellentJan 3 2022
Everything was awesome, the car was super clean and the whole process was completely easy and painless
8.0 ExcellentNov 19 2021
Service was courteous and expedient.
10.0 ExcellentOct 4 2021
I got the best deal even the agent was impressed!
5.9 OkaySep 13 2021
I reserved an economy car for several reasons; cost, gas mileage it would have, and low entry because I needed to transport my elderly mother and aunt. I got a 4 wheel drive SUV with a high entry. It was difficult for them both to maneuver to get in and out of car with increased fall risk. I was offered the same price as an economy car but still had to pay for the added gas needed vs the economy car.
10.0 ExcellentSep 2 2021
great service with great people at Rapid CITY in South Dakota at rental car counter. great car, clean, worked perfect. no complains at all.
10.0 ExcellentAug 21 2021
Very good and fast, pick up and drop off was both under 2 minutes!
2.0 MediocreJul 7 2021
10.0 ExcellentJun 11 2021
Very helpfulCharges were extreme. Insurance offered at booking a misrepresentatiom.
They could have done a lot better job of cleaning the windshield on the inside, Also I was told that their was a shortage on rental cars an that was why I had to pay the price I did. That was Bs As the lot was full of cars an their was more on the lot down below.
6.4 GoodOct 4 2020
The car was filthy when I picked it up. Someone had sprayed pop on the inside and the windshield was covered and hard to see out of. There were greasy fingerprints all over the cockpit panels, the seat was stained, and it wasn't vacuumed out after the last customer. It was very obvious that nothing had been cleaned after the last customer.
5.6 OkayJun 18 2020
There were A LOT of hidden costs!!!.. I booked online and prepaid. I had an emergency so I called them directly to add 1 more day, that day alone was over $200.00 (at the same $46.00 rate)...for ONE DAY!! There was no way to book the same car through priceline, so I had to suck it up. Perhaps details of the total fees before the car is rented would be helpful
6.4 GoodJun 30 2019
Give me the car I rented instead of one with 5 less seats. Change oil or reset warning. Clean car. Instruct us on hot spot or turn it off.
10.0 ExcellentMay 4 2018
Very easy pick up and drop off- very nice people
10.0 ExcellentApr 7 2018
The counter is very easy to get to in the Rapid City airport and the agent was quick and helpful. We were on our way in no time!
8.0 ExcellentOct 23 2016
National Rapid city sdFree upgradeInside door jambs & rear hatch area was filthy
5.6 OkayJul 20 2016
no issues, except vehicle interior was FILTHY on pprice was fair. in-terminal was convenient. processing was fastvehicle had not been cleaned. there was tar all over the carpet and seats. There was ink pen, or marker, on the rear-most seat. There was debris between the back seats that was not vacuumed. Pulling out of the parking lot, I hit the breaks to have a vitamin water bottle (full) roll out from under the seat at my feet. I went back inside to point all of this out. It was noted on my paperwork.
10.0 ExcellentJun 3 2016
National Car Employees at Rapid City Airport are GI travel a great deal around the US and the World. I always fly/drive and my experience with the guys at National Car Rental at the Rapid City Airport was awesome. The guys I worked with both at check out and check in were very helpful and accommodating. I rented a 2016 Buick Lacrosse and it was a great ride. Thanks so much for a very pleasurable experience with National.
3.2 MediocreMay 29 2016
Located in terminalDon't understand why I have to give all my flight info to use a debit card but, credit cards get a fast pass. Sill had to pay in full before the keys were handed over. Not the best customer service.
Car was fine. Pickup was poor experience. Very snippy employee who seemed bothered I was renting the car. Then the car wasn’t full of gas, and same snippy employee told me to return the car half full at drop off. Nobody around at 6am for drop off, so I dropped keys into night Dropbox. 3 hours later I received my receipt… I was charged $65 for gas surcharge since car was returned not full. More phone calls, and charge still not reversed 24 hours later. No apology. Very poor customer service!!
7.9 GoodOct 17 2021
I had a mystery vehicle, i.e. I didn't select what we would get, but I was very pleased with what we were given. Vehicle wasn't ready at the appointment time so we had to wait nearly an hour to get the vehicle. Cost to rent seemed expensive.
10.0 ExcellentOct 3 2021
I usually rent from a competitor with which I have status. However, their prices were terrible that weekend. I rented a modest car from Avis but ended up in a great Ford SUV. I'm more likely to rent again from Avis now.
10.0 ExcellentOct 2 2021
Price was great! Service was great.
10.0 ExcellentSep 6 2021
Everything was great except the price. $3600 for 10 days rental for a full sized car. I guess that’s because of the car shortage. Wow.
7.9 GoodJul 20 2021
The website refused to allow us to reserve a car for the 4:30 pickup time. It read that, but when the final version came up it defaulted to 9 PM. Very messy. HOWEVER, the local agent figured a way to reconcile the situation so it worked well in the end. Just extremely frustrating at home, trying to make it work right.
2.0 MediocreJul 31 2020
The car I booked on line didn’t exist. Showed up at the counter. No one was there called the number. Lady identifies herself as the owner tells me she doesn’t even own a car like that in her business.
8.4 ExcellentSep 5 2019
Every aspect of pickup and drop-off was very easy and smooth.I was supposed to get a Chevrolet Impala or equal, but got a Hyundai Sonata, which I do not consider as equal.
8.0 ExcellentSep 3 2019
The staff was great! Very friendly and quick. Explained everything.The price for the car for one weekend was a bit high, and the car was small and not very powerful. Only 2 suitcases fit in the trunk. But it got us where we wanted to go.
7.2 GoodAug 8 2019
Staff was helpful and drop off was easyWould have liked a smaller vehicle, like what we requested.
Vehicle was filthy when I picked it up, I never got a receipt when I checked out and very disorganized process for renting. Keys lying all over the counter and staff acts like it’s their first day on the job trying to find your records and navigate the computer. Also pricing was not what was quoted on website.
10.0 ExcellentMay 30 2020
The whole experience far exceeded my expectations ....From pick-up to drop-off
9.2 ExcellentOct 1 2019
Staff very helpful and friendly.Price could have been lower.
9.2 ExcellentJul 23 2019
Staff at Rapid City, SD was friendly and cars were right out the airport exit doors.Staff could of been more familiar with the additional insurance sold on the web site. They told me it didn't cover an additional driver, which is why I purchased it through you rather then budget.
8.0 ExcellentSep 11 2018
Great car but they need to do better at explaining optionsThe car was a very smooth ride and drove very well. Was very handy to have the two extra seats in the back that made it comfortable for 6.They were not very good at explaining all the extra charges associated with the insurance and gas options which cause my rental to wind up being almost double the original quoted price.
10.0 ExcellentAug 23 2018
Quick, easy rentalLast minute rental decision made simple!Counter person requiring a SSN!
Even though this is a smaller airport, it still offers a wide variety of options for car rental at Rapid City Airport (RAP). Six major rental car companies have an operation on-site at the airport, plus one local rental car company that is offsite but offers shuttles to and from the airport. For the on-site rental car companies, you will find customer service desks in the terminal building adjacent to the baggage claim area. For the local company, you can contact them once you arrive at the airport, and they will send the shuttle to pick you up and take you to their location.
Returning your car rental at Rapid City Airport is just as easy as the process of renting a car. As you approach the airport from either direction on Highway 44 you will see signage directing you to the terminal building. As you approach the terminal, make your way to the rental car area in the parking lot outside of the terminal building. When you arrive there, park your car in the appropriate stall, note your gas level and mileage, then lock the car and drop your keys and your contract in the provided lockbox for your rental car company. If you plan on using the local rental car company, you can take your car directly to their lot, and then they will bring you back to the terminal building in their shuttle.
One of the benefits of car rental at Rapid City Airport is the fact that there are no public transportation options that operate directly from the airport to the center of Rapid City. While you can take a taxi or a shared shuttle, the cost for this is going to be somewhat high, plus you may have an issue if you have a large group or you have a lot of baggage. That is what makes renting a car such a great combination of affordability and convenience.
Even though this is a smaller size airport, it could still have busy times that can make Rapid City Airport car rental a little bit more challenging. You will find these busier times during the morning and evening rush-hour periods as well as the start of the weekend on Friday afternoons. You may also find busy times during holiday travel periods. Because of this, it is best to make a reservation with one of the rental car companies to make sure they have a car waiting for you when you arrive.
25% of our users found rental cars at Rapid City Airport for $98 or less
Book your rental car at Rapid City Airport at least 1 day before your trip in order to get a below-average price
FAQs about renting a car at Rapid City Airport
If you're traveling here from the United States, all you will need to rent a car is your valid driver's license. If you are traveling from another country, you will need a valid driver's license from your country as well as a second form of identification, such as a passport.
Because this is an area is known for so many great outdoor adventures, an SUV is a recommended choice for a vehicle because it can easily get you where you're going in style and comfort. If instead, you are making the trip to Rapid City for business, an economy model is a good choice to save you some money on your trip.
Because all the rental car customer service counters for the on-site rental car companies are right in the terminal building, you can use all the amenities of this airport when you rent your car. This will include plenty of restroom facilities, a waiting area, as well as an airport restaurant that has two locations inside of the terminal buildings, and a gift shop that offers souvenirs as well as snacks, newspapers and magazines, and clothing and locally made crafts.
On average a rental car at Rapid City Airport costs $129 per day.
In the past 72 hours, the cheapest rental cars were found at Avis ($43/day) and Hertz ($44/day).
Car rental companies that offer shuttle or pick-up services from Rapid City Airport to off-airport locations include Avis, Hertz, Enterprise, Alamo, Budget, and National.